Flow of computers in tech support

Overview
Because Free Geek has multiple ways that computers leave the building, different warranties, and requirements from the Oregon eCylces program, knowing how computers move about the building (and how to track that in the database) is tricky. This document aims to be a case-by-case explanation of how this presently works.

If the system is repaired

 * Call the customer to let them know
 * Make sure they sign the "picked up by:" field on the work order form.
 * Add notes to RT ticket and resolve it.

Adoption and Grantees
This assumes that the system could not be repaired or that the effort to repair it exceeds its value (totaled).

Thrift Store Customers
This assumes that the system could not be repaired or that the effort to repair it exceeds its value (totaled).