CustomerServiceBadge

Overview
Having good customer service habits encourages repeat customers. This badge represents the minimum expectations for treating our customers.

Required Skills

 * Demonstrate the following wonderful habits
 * Engagement (greet, help
 * Managing expectations (know when to fold 'em/LWIA)
 * Basic Scripts for FAQs
 * Managing and answering the phone
 * Read Leah's FAQ, answer 5 phone calls supervised
 * Learning Store Policies.
 * Take policy quiz
 * Explaining Policies without conflict
 * Can list at least 3 diffusing tactics
 * Deferring all exceptions/questions to 2600s and Whistles.
 * Thanking customers when they leave, when the get their receipts, and any time you are given money
 * Those Three Little Words every coordinator wants to hear, "I don't know"