Template:Training Guide for Front Desk Internship

Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.

Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row. kathie Kathie 09:56, 7 August 2007 (PDT)
 * Trainers:
 * E-Beth's sig: Elizabeth 09:51, 7 August 2007 (PDT)

Wiki

 * How to utilize articles under the Front Desk category.
 * Answering the phone Dana 13:50, 7 August 2007 (PDT)
 * Checking the checks Dana 13:50, 7 August 2007 (PDT)
 * Data Entry Dana 16:06, 7 August 2007 (PDT)
 * Donation Receipt Dana 16:08, 7 August 2007 (PDT)
 * Email lists Dana 16:08, 7 August 2007 (PDT)
 * FAQ for phone call response Dana 16:08, 7 August 2007 (PDT)
 * Free Geek FAQ Dana 16:17, 7 August 2007 (PDT)
 * Front Desk Dana 16:17, 7 August 2007 (PDT)
 * Handling Corporate Donations at Receiving Dana 16:20, 7 August 2007 (PDT)
 * Information on how to get tech support Dana 16:20, 7 August 2007 (PDT)
 * Invoicing Donors Dana 16:20, 7 August 2007 (PDT)
 * Phone System Howto Dana 16:24, 7 August 2007 (PDT)
 * Printing from the Front Desk Dana 16:24, 7 August 2007 (PDT)
 * Processing Monetary Donations Dana 14:34, 8 August 2007 (PDT)
 * Receiving Calendar Dana 14:34, 8 August 2007 (PDT)
 * Regularly Scheduled Tour Guides Dana 14:34, 8 August 2007 (PDT)
 * Reimbursement for mileage Dana 14:37, 8 August 2007 (PDT)
 * Sick Friend Letters Dana 14:37, 8 August 2007 (PDT)
 * Volunteer Cashiers Policy Dana 14:37, 8 August 2007 (PDT)


 * How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist

Phones

 * Phone fuctions, paging and transferring calls.
 * Checking the messages:DanaSelamF 15:25, 7 August 2007 (PDT)
 * Front Desk mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)
 * General mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)
 * Q-west mailbox.DanaSelamF 15:25, 7 August 2007 (PDT)

Scheduling volunteers

 * Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)DanaElizabeth 11:55, 7 August 2007 (PDT)
 * Adoption (group scheduling, one person per line, ect.) DanaElizabeth 11:55, 7 August 2007 (PDT)

Recording things in the database

 * Dispersements

Printing
-Printing from Deadtrees.DanaSelamF 15:25, 7 August 2007 (PDT)NoriElizabeth 12:00, 8 August 2007 (PDT)

Cashing out and counting till

 * Pre-opening till count and paperwork. DanaElizabeth 12:07, 7 August 2007 (PDT)
 * Closing till count.DanaSelamF 15:26, 7 August 2007 (PDT)
 * Searching for mistakes.DanaSelamF 15:26, 7 August 2007 (PDT)

Email

 * Lists public and private.
 * Staff.DanaElizabeth 14:18, 8 August 2007 (PDT)
 * Committee. On the wiki at Standing Staff Committees

Documentation

 * Build Status Sheets.DanaSelamF 15:26, 7 August 2007 (PDT)
 * Borrow Book.DanaSelamF 15:26, 7 August 2007 (PDT)

Signing up Volunteers after tour

 * Builders.DanaSelamF 15:27, 7 August 2007 (PDT)
 * Adopters. Dana-Kathie 8/7/07DanaSelamF 15:27, 7 August 2007 (PDT)

Other
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
 * Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
 * Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
 * Communication-what is the particular norm for different groups relaying information
 * Processing community service volunteers (Mult Co Court and others).
 * Making reminder calls
 * Room use calandar, grant application and wishlist


 * Here are a few steps to take to orient new front desk interns


 * E-mail, RT, Application server accounts set up- contact a ASS
 * Wiki account, receiving calendar and other FD related wiki stuff-
 * RT account and training
 * Answering phone using FAQ-print out copy for people to take home
 * Processing donations: invoicing and processing credit cards
 * Phone functions, paging, transferring, checking messages
 * Scheduling volunteers, explain build issues,two hr for one jobs like monitor testing and cleaning.
 * Printing from Deadtrees
 * Cashing Out and Counting Till
 * E-mail account, donations, different e-mail addresses like Jeff and Nathan, what issues go to which committees.
 * FAQ- tech support, staff schedule, the store.