One year plan 2011

As a starting point, I froze the original one year plan page, and this one should be edited.

People looking at each area should think about:
 * what has been accomplished
 * what is no longer relevant (and why)
 * what has yet to be done (and does it need to be rephrased if partially done)
 * what new goals should be added

At this point all the below stuff is just a straight copy of the 2010 plan though, and this document is very unfinished.

RfS 23:40, 5 August 2010 (UTC)

The staff is developing a one year plan. We're going around to each area and asking for input. The responses are being collated here.


 * 1) First we're evaluating our areas and where they are at currently.
 * 2) From this we're setting goals and expectations for one year out.
 * 3) Then we state the expected tasks to be done in order to meet those goals, things that may stand in the way, etc.

We'll want to look for resource problems and resolve them. For instance if all departments expected to grow in floor space in the next year, and no one expected to shrink, we'd have to negotiate who should grow, who should stay the same size, etc.

This is a draft document, but once completed, it should be usable to predict income trends, and expected costs.

These are mainly in the format of:


 * Goal is listed here.
 * Comments, tasks to be done in order to meet those goals, and things that may stand in the way are listed here.

(In some cases comments and tasks apply to more than one goal, and are listed at the end of all goals for that section.)

To do:


 * Finish getting responses from everyone
 * Make sure all goals have any relevant bottlenecks stated.
 * Maybe itemize major resource issues (increase in money, floor space, or staffing for instance)
 * Identify conflicts between goals.
 * Standardize wording and style.
 * Write a high level document that explains the goals and overall plan for achieving those goals.

Collection Events

 * It will be a rare case if we do any collection event in the next year.
 * People will continue to ask us to do them, so we should craft a simple message that says "Nope".

Pickups

 * Eliminate one-time pickups
 * As the Community Partnership/Sustainer program takes off, we'll have less time to go out on one-time pickups. At $80 per pickup, one-time pickups are not a significant source of revenue.  Additionally, they are not a particularly good source of reusable material and have not, as of yet, provided for good outreach opportunities. We should instead focus our resources to those organizations that have already decided to provide us with monetary donations and/or highly-reusable equipment.  What we'll get from partners/sustainers should more than make up for what we'll lose by not doing one-time pickups.


 * Set up a rotating staff schedule
 * Pickups are currently performed by one collective member and one staff member. There should be a rotating pool of drivers and helpers, as this would give us multiple people who are capable of driving the truck and going out for pickups in case emergency coverage is needed.  It would also help reduce burnout.


 * Solidify pickup scheduling
 * We currently experience more downtime than needed between actual pickups. If we get better at asking for details from donors (e.g. specific equipment amounts, proximity to loading zone), we might be able to tighten scheduling up and make the most of our time.


 * Fit truck box with shelving
 * We are presently unable to utilize the full capacity of the truck's box in a safe manner (a lot of the equipment we receive is not easily stackable to the full height of the box). If we somehow install a modular shelf system that lets us pack the same amount of gaylords we can currently put in the truck, it would allow us to increase the amount of equipment we can pick up per load substantially and enable us to go on more pickups with less return trips.

Receiving and Hardware Donations

 * Be open over the weekend
 * or open one hour earlier on our busy days (Tuesdays/Thursdays/Saturdays).
 * (less dumps, more stuff; happy customers, more money!)


 * Revamp the basic testing area
 * so that all of those keyboards/mice/speakers/TV don't fall to the wayside so much.
 * We need to reevaluate the area where basic testing happens, and we need a different computer (perhaps a different program) for testing USB keyboards.


 * Have a efficient way of testing USB keyboards (maybe Mac keyboards, too) and sorting out wall warts.


 * Standardize how we train new staff/interns
 * so that important information isn't lost when the area changes hands. Standardize practices of updating staff to make sure we're not giving out conflicting information to our volunteers, un-doing other people's hard work, or perpetuating undesirable practices.


 * We would have to coordinate with the rest of the areas (namely recycling; perhaps system eval, perhaps the thrift store) and staff to make this happen without getting backlogged. We would also need to develop a game plan for how/when volunteers come into receiving and get trained.


 * Create a way to get feedback from other areas about their needs, what they no longer need, and what could be improved.
 * We should develop training protocol/checklists as well as visual aids to train staff & interns (much like hardware identification classes). We need to devise a quick, easy way for receiving staff to communicate new information to each other, and we need to create a way for other areas to give us feedback.


 * Increase space for incoming Mac laptops by installing one more set of more shelves.
 * (This might be a goal for TARDIS in the next year?)


 * Move Receiving signage to non-language dependent signs (e.g., pictures)

Prebuild

 * Keep up with expected increase in incoming systems
 * This requires developing processes that move to-be recycled systems through our area more quickly while ensuring data security.
 * We will need to have better communications with production about what components to keep and what is not worth it, pull out less stuff.
 * This will put more pressure on recycling to do this work. Recycling processes will need to be tweaked.


 * Increase awareness among build volunteers that Hardware ID is an educational resource station.
 * Better documentation (posters, etc.) that attract curious build volunteers.


 * Figure out a better way to figure out who can skip Hardware ID.
 * This will affect people at the Front Desk and tour guides.


 * We may want a computerized placement test (ala moodle)
 * Need to design test and develop it.
 * Also need to develop a simple brochure explaining how to do this (and how to schedule your first shift in Prebuild).


 * Increase amount space for Hardware ID
 * We recently shrunk the amount of space we use. While the current arrangement works when two volunteers are there and working on the same box, it is overtapped when there are three people, especially when they are working out of different boxes at the same time.


 * Increase amount space for Incoming Overflow
 * By moving Hardware ID a little and installing the hard drive destruction crank, we lost two spots we used for overflow incoming systems. On a slow day this is no problem, but if there are a few busy days in a row, we'll run out of incoming space.


 * Computerized test for graduation of Hardware ID
 * Overhaul Hardware ID documentation

Recycling

 * Ban certification process, which includes more than likely ISO-14001 certification, which is a big deal
 * getting printer deconstruction optimized,
 * volunteer intern training more streamlined
 * keeping up with incoming recycling stream,
 * become an official training place for job skills (like POIC) with other groups, who pay people to come and help, not sure if we can survive with only volunteers


 * Time and space
 * to get BAN certification/ISO 14001 cert. one of us will have to facilitate the process with an auditor, big time commitment as well as monetary costs toward the audit ( estimated $4000)
 * more printer shifts- more staff time in printers
 * staff time to recruit interns
 * develop partnership with other groups to get workers in to the warehouse

Production

 * More coverage in Macs, Laptops, Advanced Testing, and Build to allow for vacation and staff absences without a negative impact on cash flow.


 * Produce and sell or disburse gizmos as fast as they are coming in.
 * More hardware grant capacity.
 * Better quality of incoming gizmos (through partnership arrangements).


 * More predictable production
 * 1 more production person.

A/V

 * Keep on top of it all
 * Below is a five year statement:

Like every other department at Free Geek, Audio Video testing is presently processing a higher volume of donations than ever before. The implementation of triage standards in receiving, updating of specs for keeper equipment, and general elimination of pack rat-ism have allowed A/V to maintain a productive and profitable work flow process, while utilizing minimal volunteer hours and floor space. Going forward, I envision more of the same. The equilibrium between the continually increasing volume of donations vs. A/V's output to either the store or recycling can be maintained by proactive updating of specs and standards. Production bottle necks which occasionally arise due to variances in process flow through both receiving and the store can be reduced by the continual refinement in those departments. Increased work space and volunteer commitment could possibly lead to donated televisions being included in the Audio Video testing process. Splitting professional audio gear such as PA systems and mixers to a separate department run by interested parties could be an option as well.

My four years of Audio Video testing at Free Geek have seen an evolution in both productivity and profitability. By actively responding to the needs of the work flow process, I have every expectation that in five years time A/V will continue to successfully evolve.

Advanced Testing

 * Testing more types of gizmos
 * Need to develop processes
 * Need online sales to justify this financially.

Build

 * I want to expand the build program to make it as accessible to as many people as possible.
 * One solution: have a full build room for every shift; that way, volunteers spend less time waiting for next build shift; volunteers complete the program faster allowing more people to cycle through the program; build can then direct volunteers to other, post-build areas of FG thereby allowing other programs to grow.


 * How accomplish?
 * Build will need more space - more workstations, more room between the workstations - they are too close now. One possible solution for gaining more space: move LCD monitor testing to whse. It will also need more infrastructure (network connections, monitors/keyboards/mice/speakers) if we have more workstations. And it will need more shelving, storage space for components, parts, machine storage for builders from one shift to next (build already needs this, one-year from now we will need more of it).


 * FG will need to have better inflow of systems - the partnership programs will help; PR about FG and our partnership programs will help bring in new partners.


 * FG will need to have better outflow of systems - having a hardware grants coordinator working closely with volunteers will allow us to give away systems regularly. PR will need to do a better job of letting community know what we have to give and how we go about giving it. And increasing the adoption program would mean being able to give away more freek boxes; this will also mean we need more volunteers in the adoption program which means all areas of Free Geek will need to grow so we can put more volunteers to work earning their adoption boxes.

Cell Phones
Until some months ago we were sending all of our phones to Recelular, a vendor that recycles and refurbishes cell phones. They would give us a tiny bit of money for phones that they could rebuild. Since we started clearing the data and reseting the cell phones with cameras, we have been selling them in the thrift store from $10-$90 and the good phones fast. We do not unlock the phones so the customer needs to make sure the phone is labled with their service provider: T-mobile, Verizon, ATT &Cingular, ect. Some phones are really easy to clear and reset taking a mater of minutes and others require a lot of internet research, going into each folder and clearing the data, ect but those phones often sell for at least $40.

Current scale - 8-10 cell phones a week


 * Sell 40 cell phones a week
 * To make this happen I believe we would need to create a program that would have regularly scheduled volunteers. Right now most of the testing is done in Advanced Testing but the adapter sorting and matching is done during my shift in Receiving when it gets slow. I think both of these tasks should be done at the same time but to make that possible we need more space and access to a computer to research how to clear and reset specific models. We will need at least 2 volunteers that are independent problem solvers. So far I have had 4 volunteers over the last few months work on phones. They did a great job but were only volunteering for a few weeks and much of what they learned went with them.


 * Document process
 * Need to create documents that cover the basics of testing, clearing data and reseting phones. We would either need a committed intern who would just work on documenting cell phone testing or I would need staff time to do it. This would help ensure all volunteers are covering every nessasary step and make it easier to train new volunteers and giving some volunteers a better


 * Unlock phones (subgoal)
 * This way the phone can be used with any service provider. I have no idea how much time would need to be invested to make this happen and if it would be worth it.

Laptops

 * Ten laptop classes per week, preferably full of reliable, high-caliber volunteers
 * Staffing, i.e. having enough staff to teach the classes


 * Flexible coverage for vacations
 * Staffing, i.e. having enough staff to cover and not having their schedules be inflexible


 * Revamped physical layout to efficiently accommodate more volunteers and gizmo flow
 * Decision on laptops storage - will/can we build a space in the Laptop Build area? if so, when?  This is probably reliant on Darryl and the Production team discussing feasibility and timelines.


 * Improved documentation
 * improved volunteer educational experience (Laptop Build volunteer manual, FAQ's, etc.)
 * overhaul of wiki pages in Laptops category
 * More of my admininstration time devoted to this, which also means less of my admininstration time elsewhere.

Macintoshes

 * Mac eval can move into the current laptop storage area and there can be a daily scheduled Mac Eval volunteer shift.
 * This will free up area for other programs and improve the flow from receiving to Macbuild (thus increasing production and volunteer involvement). This would also mean an end to paying staff members 1-4 hours daily to take apart Macs in eval.
 * Challenges- Have to wait for laptops to move into new area. There is not always a steady flow of Macs through eval.


 * Mac build can adopt a similar setup as laptops by working on one type of Mac per shift.
 * This could potentially double production.
 * Challenges- This would work fabulously for a while, but the increase in production would eventually overtake what we get in receiving (unless we secure steady Mac donations). But, the store wouldn't be able to sell as many as we produce. Another issue is that Mac laptops take a really long time to deal with and there would always be carryovers to the next shift. We need a better tracking system for the status of unfinished systems and a place to put them while they are in progress.  Also, our main volunteer, Roy is resistant to this idea.


 * Sell scrappy Macs for parts
 * There are piles of Mac systems (especially laptops) that sit around for long periods of time that need a new part, or need fixing, or need recycling, but are held onto for the hope that someone will somehow make them work someday. These systems could be sold in bulk for parts.
 * This could bring in money and save space and volunteer time.
 * Challenges- we would need a staff member to research and carryout the sales of these systems. Possibly an online sales coordinator? Or we could create a partnership with a local Mac business.


 * Make it possible to sell Macs in our store with Mac OS.
 * This would greatly increase the value of Macs in our store. It would also make building Macs astronomically easier. Production would go way up.
 * Challenges- Have to work out a legal agreement with Macintosh. May not be possible. There could also be cultural ramifications for not using open source software even though the move would still be in line with our mission. The other challenge related to this goal is that MAC OS 10 no longer supports the PPC systems, and now only supports intel systems. This makes older systems (what we have) way less desirable.  We may get to the point where we have to recycle huge numbers of PPC systems and wait until we start getting the current systems in receiving. It's hard to predict when this lull in Mac systems would occur and how long it would last.


 * Have 3-4 volunteers at every Mac shift
 * ...including a skilled volunteer instructor. Make sure that the instructor is supported by a staff member and that there is always something for these volunteers to do.
 * Challenges- We need to make sure that we have a working system in place to be able to do this. We need highly technically skilled volunteers to be instructors.  We also need an outlet for the increased production. The other concern is what happens when/if we don't have enough systems coming in for the volunteers.

Printers

 * Advanced Printer Testing (for post builders)
 * More recycling shifts for the area
 * Room in the classroom for tested printers (Spacies)
 * Bulk sellers Postings on Craigs list, More e-Bay sells(research)


 * In order for Advanced Testing of printers to be fully operational power and networking will need to beadded to the area. This is being discussed with Action at this time.


 * Adding a shift or extending an existing shift in printers might help with the approxamite 5 Gaylord backlog that is created ea. month.


 * At this time 2 more shelves for storing tested printers that are ready for the store or grant in the classroom. Somthing in being discussed with Spacies and Action at this time.


 * I would like printers to contribute to online sales as well as attract more bulk sellers. In order to do this I must communicate with someone who knows how to give our information out on Craig's list. Research in to what kind of printer parts people perches from e-Bay that is small enough to send and easy to remove from a printer with out being broken is needed as well.


 * I hope these are not to vague but vague enough to work.

Server Eval and Build

 * 1-2 weekly server build workshops with 4-6 volunteers each, run by volunteer instructors.


 * this should keep the space used for server eval/build no larger than it is now, and possibly even reduce the amount of space used, as equipment is more quickly triaged and built or rejected. should produce an additional 5 servers per week available for infrastructure, hardware grants, thrift store and/or other sales, and possibly valuable spare server parts for sales.


 * server eval/build will need half of the build workshop area 1-2 times per week. need to ensure this doesn't unduly hurt the build program.


 * documentation for server build is difficult, as servers tend to be very proprietary (perhaps moreso than laptops or macs) and quirky to work with (getting the right ram can be a hair-pulling experience). help with free-form documentation and ensuring volunteers in the program who can handle minimal, flexible documentation.

Sales

 * Online sales moved back into the black and then some
 * Time (staffing). Online sales can easily be moved into the black, but creating a real revenue stream out of it will require a lot of work.  Mercenary salesmen might "prime the pump" to make it more palatable to be more aggressive about expanding the program.  My basic plan is to wholly cull useful information from street-hustling mercenaries about which post-production stream items have the best bang for the buck.

Thrift Store

 * Expand Safari
 * Add second (possibly more?) day and move time to before open hours.
 * Actually advertise the fact we do this.


 * Bulk Sales
 * Explore idea of bulk sales of systems to computer shops outside of our immediate service area.


 * Increase stock
 * Servers (also publish in c-list/fg.org?)
 * Phones


 * Generate data through tracking customer returns
 * Make this info visible to assist production in finding problem areas


 * Improve inventory control
 * Use back stock to ensure high value and bread/butter items are always available
 * Continue improving communication with Receiving and Production


 * Improve customer satisfaction through policy changes
 * Expand returns to cover most items in the store
 * Expand period from 7 to 14 days
 * Increase System Warranty from 30 to 90 days.


 * Improve customer satisfaction through service
 * Develop training and other gags to ensure better customer service from floor staff
 * Maintain adequate staffing of store through double coverage plus 1 vol. intern model


 * Marketing
 * Coupons published in KBOO, People's, Chinook Book, student pubs (would replace "friend" discount)
 * Advertising in theaters (Laurelhurst/Hollywood/Clinton?)
 * Promoting specials via web and facebook/twitter
 * Overhaul of thrift store web pages


 * Ongoing staffing/training improvements
 * Finalize merit badges and use them
 * Implement reviews of and by all floor staff
 * Regular Till and Customer Service trainings?


 * Long Term work
 * Continue to explore how additional days could work, with an eye toward making it real in the 1-2 year range.

Online Sales

 * Develop online sales as a third avenue of outgoing items from production
 * The first two avenues are sales and disbursements (grants/adoptions/builder computers).


 * Make more money than we are paying in salaries, supplies, rent, etc.


 * Need: the right staffer to coordinate and/or do this. (Not just hours, the right person.)


 * Open hirings for exploratory commissioned sales positions.
 * Assessment of program after 6 months
 * Decide whether to continue this model


 * Increased hours for hourly workers adjusted based on success (if it's a hit, add more hours).

Education and Classes

 * the classroom will look unmistakably like a classroom. This will involve the following:


 * The museum will either be sold, recycled, or beautifully organized within six months.
 * We need to come to consensus on what we want to do with the museum.


 * Those of you that have an opinion on the museum, speak now!


 * I want storage shelves in the classroom along the new wall for adoption and build peripherals.
 * I need shelves along the new wall for peripherals (these will cost $. I am not sure how much, but probably around $100-150.)


 * Storage of other items (LCD monitors, FG-PDX boxes)
 * -- I want to find a different spot to store these items. We could possibly leave the FG-PDX boxes in the classroom if we had shelves for them, but the LCD monitors need a new home.


 * Physical Layout of the room
 * -- whiteboard on south wall, shelves for peripherals along the new wall, large table desks in the middle of the room facing south wall for class.
 * Need whiteboard installed on north wall, and need hole in wall patched.


 * I want to expand or class offerings and to improve those we already offer.
 * 2 additional high-level classes (C and Python in the works right now) taught in a series of 6 or 10 class sessions.
 * new thrift store/grantee class (newto ubuntu) with a fee ($25)
 * turn the office classes into a series.
 * track who has taken which class in the database (enter classes like we enter hours)


 * Need consistent volunteer teachers to teach new classes.
 * Need time to develop curriculum.
 * Need easy way for thrift store folks and grantees to prove payment for the classes.
 * for classes tracking: need technocrats (ryan) to add this feature to the database.

GAP
There are currently two GAP sites: A Chance of Rain and Red and Black.


 * Maintain status of GAP sites, perhaps picking up one more.
 * No problem here, unless one of the current sites closes down or tosses out the computer. Then we'd likely want to find a replacement.


 * Have a better system for maintaining GAP boxes.
 * Develop docs on current setup.
 * Document profile of a GAP site.

Hardware Grants

 * More volunteer involvement, less staff involvement.
 * Problem: There is currently an "over-allocation" of staff hours put to grants. This week, from 9/8/2009 to 9/12/2009, there are a total of 21 scheduled staff hours towards the hardware grants program. This number is blurred by the fact that many staff use that hardware grants time for other administration. Debra Hubbard also volunteers semi-regularly on the Hardware Grants committee. She logged four hours last week under "outreach," which I believe is grant time. There are currently only 39 open hardware grants tickets. This roughly evens out to each open grant taking 2 staff hours per week. My estimate is that one grant may take up to this amount of time TOTAL, not per week (for example, if a grant is open for two weeks, it may require an hour per week each week). This is a guess. I work 8 hours of hardware grants per week and currently own and (I feel) successfully manage 21 grants. A couple are stalled, but I could manage about 20 entirely active grants with 8 hours a week.


 * What stands in the way/what needs to happen: Before staff hours can be taken off of hardware grants and volunteer/intern/Americorps hours are (hopefully) added, the hardware grants committee needs to redefine limitations. The "Can I get involved?" section of the grants wiki is accurate in detailing the responsibility of someone working hardware grants (Hardware Grants), EXCEPT for one missing detail: it is difficult to determine 1) if non-profits REALLY need what they are asking for, and 2) if we have and can disburse what they need. This is not in the "Can I get involved?" section, probably because it is difficult to pinpoint and describe at this point in time. If the hardware grants committee put together some sort of limitations guideline (eg. 1 laptop per 10 people within an organization, 50 systems per org, etc. etc.) we would be able to have more volunteer & intern involvement.


 * Once limitations are established, I feel that post-builders and/or interns would be suitable for grants.


 * Give out more grants!


 * Numbers according to the database (no reliable data from 2006 and earlier)


 * Number of hardware grants given out by year and gizmo type
 * 2007
 * 40 Laptops
 * 629 Systems


 * 2008
 * 77 Laptops
 * 494 Systems


 * 2009
 * 234 Laptops
 * 1056 Systems


 * Problem: Recycling too many and giving out too few systems! This year we have already given out more laptops than 2007 & 2008 combined and almost more systems than 2007 & 2008 combined. This is great! However, we could be giving out more. I estimate that we will have given away 1200 systems in 2009 by the end of the year, and because of the interest in the build program AND the amount of computers we recycle, we could double that number by 2010 with a potential change in system specification. The current low-ends that we sell & grant out are more than reasonable for web-surfing/lab computers. Non-profits use their computers for these purposes most commonly:


 * As a teacher tool for recording grades or doing powerpoints with a class
 * In administrative offices
 * In a lab setting


 * Low end computers are, in my opinion, reasonable for office and lab work.


 * What stands in the way/what needs to happen: Not enough grant requests for systems! Some community outreach could change this.


 * Publicize the awesome grants work we're doing! (This is in the works, though.)


 * Problem: RT is somewhat inaccurate and has no spreadsheet or easily table creation function, as far as I know, which would connect grants to Wordpress.


 * What stands in the way/what needs to happen: Tony is working on some sort of Wordpress thing to document grants. This will add a new layer of work to hardware grants committee members, but it should be more than worth it.

Library and Internet Access

 * Get a Free Geek Library program created to replace current one
 * Get one of the lab computers set-up for folks to look up books.
 * Get museum books matched with equipment in our museum space.
 * Update wiki on howto handle cataloging problems-list each one with correction process needed
 * Create a howto find a book via computer for all to use. Post on lab library assigned  computer and on wall at Library station
 * Set-up a formal logging out/in system (do not use borrow book at front desk)
 * Create a Free Geek Library Sign and place where clearly visible.
 * Set-up procedure for tracking checked out books, which includes reminder calls or notices.


 * Work with technocrats to fine tune use of current library program.
 * Follow-up on asses progress and use of final product (FR Library program)
 * Work with technocrats to get one lab computer set-up for folks to look up and find books.
 * Delegate this to an adoption volunteer, once museum has been established.
 * Establish a volunteer pool to keep library functioning.

Tech Support

 * Getting tech support open during all of Free Geek's open hours.
 * For the first goal, I need to build up a large enough volunteer base so that the hours can be covered. Because of training issues, this cannot be done too quickly, but I think a year out is reasonable.  I think it would require at least 10 volunteers for that many hours (I have 6 now), of which half at any one time would need to be well trained.  Of course the time could be covered by paid staff, but I think that would be less desirable.  Paid staff should be oversight and backup and can be doing something else and check in as necessary.  I would expect a program of that size would needs *some* more staff time.


 * Developing a cross-training program with tech support and build, offering time in tech support as part of the build training program.


 * For the second goal, it just needs development time and working out the bugs


 * We *may* need more space (about 20% more), although spreading tech support over more hours could mitigate that.

Volunteer Internships

 * Work with all coordinators to develop new internships.
 * Work with all coordinators to develop area specific expectations for volunteer interns.
 * Work with all coordinators to phase out volunteer interns that are not performing to expecations.
 * Outreach for specific volunteer internships (targeted outreach to colleges, etc.)
 * Reword "paid intern" phrase to something that isn't easily confused with "volunteer intern".

Facilities

 * Finish Classroom Wall Project
 * Schedule Monday work day w/ volunteers.


 * Laptop Secure Storage - build adequately large area for laptop/parts lockup in laptop area.
 * Purchase materials, set up another Monday work day w/ volunteers.


 * Infrastructure for New Office Space - dividers / accoustics / power / phones
 * Discuss with Space Cadets, create and execute plan.


 * Electrical "Clean Up" - many dead outlets, minor wiring changes in warehouse and other places.
 * Work w/ Santi, bit by bit over time to correct these issues.


 * Hanging Strips for Receiving Door - keep heat in and keep heat out!
 * Get budget, purchase and install.

Front Desk and Office
Front Desk Goals
 * more front desk coverage with multiple staff leads
 * more phone lines
 * more robust phone system (ideally managed on a computer)
 * more bodies (staff/intern/volunteer) to answer phones or dedicated role/internship
 * perhaps central phone reception area away from front lobby with filing on the side
 * documentation, documentation, documentation at FD and in admin/office
 * MK spending less time on FD management, creating more independence up front

Office Goals
 * more (uninterrupted) admin time for documentation and payroll admin
 * accommodating growing admin needs (payroll, insurance, taxes, 403B) as FG grows

Obstacles
 * convincing others of area needs
 * getting needs addressed/getting help in a timely manner
 * not enough paid hours at front desk/budget constraints
 * only 1 or 2 collective members helping at FD
 * not enough scheduled bodies at front desk
 * only one go to person/staff lead for FD
 * constant interruption during admin time
 * a job description with more hours of required tasks than actual hours allotted to do them in
 * getting more added to my plate without being asked, just told
 * job drift
 * burnout, especially on training interns
 * hire more admin help but, prefer to hire more FD help so MK can do more admin as it grows
 * low pay & lots of responsibility

Solutions
 * get more bodies at front desk (3 bodies all day every day + extra Tuesday AM & Saturday all day)
 * share the lead/training for FD with multiple collective members
 * share FD management with multiple collective members
 * add another staff lead at FD & share the work
 * utilize more staff as leads/go-to people for FD area
 * MK schedule more time for admin
 * declare "unavailable" times to concentrate on admin
 * move office to less interrupt-able location
 * manage job drift
 * redistribute some responsibilities to other collective members (maybe newbies
 * limit job to tasks reasonable to complete in time allowed
 * hand-off phones & tours to other staff or areas or committees
 * get more interns involved in admin
 * faster response when asking for help
 * getting help when asking for it (with tasks, not just coverage)
 * more money ASAP

Software Development and Coding

 * We will try to address at least three of the following goals
 * Library software integrated into FGdb and released
 * Reports made more comprehensive and re-organized
 * Logging of staff hours
 * Scheduling of volunteer shifts
 * Allow for grouping of volunteers for sharing points and/or scheduling and/or recording hours
 * By focusing on one project at a time, code branch admin can take less time
 * Time is the main limiting factor


 * Recruit a volunteer coder or two
 * Need time to organize some test code sprints to see if that works
 * If not, we'll try something else

Technical Infrastructure

 * move all servers to racks, reducing the space devoted to servers by 30%.
 * need more time for this


 * possibly use this extra space for storage of ready-to-deploy pre-built infrastructure systems (servers, desktops, thin-clients, etc.).


 * re-wire south part of building, and keep an updated physical map of cabling.

Warehouse

 * Make room for a 2nd worker in Advanced Recycling.
 * No space.
 * Shrink nearby System Keeper shelves &/or relocate Advanced Recycling.


 * Make more room for Printer Bulk Sales (not too much).
 * No space.
 * Reconfigure Printerland &/or relocate Laptop Gaylords or TV Recycle shelves.


 * Make room for Flat-Panel Monitor testing.
 * No space.
 * Shrink CRT Monitor testing to make room.


 * Recycling Instructors not having to teach CRT Monitor testing anymore.
 * Nobody else seems to want to do it.
 * Show that having Adoption volunteers do CRT Monitor test leads to inefficient space usage & threatens to increase labor costs.

Partnerships

 * Free Geek gets an institutional donor to give money and computers, thereby setting a precedent that can be used in future negotiations.
 * Free Geek get 2 or 3 more large institutional donors with an eye to tailoring our solicitations towards donors who can improve the quality of our stream.
 * Nothing but time. It takes a lot of time to negotiate with an institutional donor, sometimes as long as two years.  For this reason, a half dozen or so partnerships should be pursued at all times.  We need to position ourselves to compete directly with a the Dell buyback program, including considering taking deposits for pickups from large institutional donors (as dell does).


 * More flexibility in FG-PDX outgoing systems.
 * By this I pretty much mean ability to sell them. Right now we are swimming in high-end laptops, a significant number for which we do not have power supplies.  If we were able to sell some of the FG-PDX laptops, then it would be worth our while to purchase the power supplies from Ebay.  Even for the laptops that do have power supplies, some of them are *way* higher-end than what any grantee needs.  Also, the laptops take up space on the shelf when they have no consistent outflow.

Fundraising

 * Develop better tracking of contributors
 * Our current database allows us to track if someone is a contributor or not (via a check box). We will make the checking of this box automatic sometime during the year, but we will also need forward motion on better tracking of correspondence with contributors.


 * Clarify long term strategy
 * A volunteer committee and the council have been looking at this. The staff is working through a goal oriented strategy as well. We will need to work through these processes and educate all members of the community about the plan.


 * Progress towards auditability.
 * Free Geek needs to be able to survive an audit if we are to go after the types of grants and strategic partnerships that will enable us to secure a new building.


 * Identify small, targeted grants for specific projects and go after them.
 * An example would be the grant we got to purchase the truck (which allowed us to do pickups and made possible the arrangement with the City of Portland). Small grants will allow us to accomplish certain projects, while giving us the practice necessary for larger grants in the long term.

Free Geek Intergalactic

 * A separate legal entity run by all volunteer labor to manage the work of keeping the various Free Geeks in communication
 * The nuts and bolts of this are not difficult.
 * By having a separate entity, overtime and wage liability issues do not affect Free Geek, Inc.
 * Free Geek, Inc., would retain final control over trademark licensing, but the bulk of the work could be offloaded to the new entity.


 * A simplified way to get technical infrastructure appropriate to startups rolled out
 * Already budgeted. Just need to firm up specifications to get the ball rolling.


 * More consistent participation from Vancouver, and another person from Vancouver involved
 * Support stability in Vancouver.
 * Recruit a board member there to get involved.


 * Encourage reporting from all Free Geek chapters.
 * If reporting becomes a habit, it keeps us all informed.

Attending PR events (speaking, networking, tabling)

 * Create awesome tabling materials, including more schwag and targeted brochures
 * We are swamped with incoming e-mails and need to make time to take on big projects instead of operating in a reactionary fashion. This is getting better but needs work. One way we could do this is to sit down, prioritize goals, make timelines, assign roles, go from there.

Website

 * Roll out new website
 * Create wiki documentation on how it is used and updated
 * Train staff in populating content


 * Survey Tools (all of this could be under inreach, arguably, but for now it's here)
 * With Technocrats, get LimeSurvey up and running
 * Document and train on how to use the tools
 * Get a handful of staff trained in creating surveys in LS

Generate Content

 * Crowd-Source the creation of content
 * Allow contributions from volunteers
 * Web Form to create posts for Hardware Grants we've given
 * Use gallery.freegeek or flickr to solicit Geek-related photos


 * Follow-up stories on grant recipients
 * Create Internship(s) to do some of these
 * At least one story per month, hopefully more


 * Blog
 * blog.freegeek.org set up in WP
 * many core folks get accounts and can post FG-related stuff without it looking like it comes from FG, officially
 * develop Acceptable Use Policy for this, too.
 * develop policies for who gets accounts.
 * (explore setting up more public/Blazersedge style?)


 * Get at least one high-quality camera and put it to use
 * Make "I need to get a picture of that" part of FG culture
 * Make photo releases part of that culture, too.

Media (Deploy Content)

 * Populate website with all kindsa stories
 * Send out steady press releases (one per month, or every 2 months)
 * Revive e-newsletter to go out at least once a quarter
 * Create new Free Geek DVD to appeal to contributors
 * Create video content for web
 * Create targeted brochures (hardware grants, contributions, donors, data security, volunteers)

General PR stuff

 * Beautify front windows
 * Continue campaign to educate people about free geek emphasizing reuse and education- we're WAY more than a recycler

Social Media Jazz

 * Expand use of twitter and facebook once we have all that wonderful content coming our way.

Other/Unclassifiable

 * Specific surveys from other FG areas (to be live w/in next year)
 * End of Program survey to get demographic info/program feedback/solicit volunteer interests for projects (inreach)
 * Hardware Grants Request with detailed follow-up questions based on items requested (RAD)
 * Staff Review trial run using one type of review to test effectiveness (HR)
 * Website feedback (PR)