User:Cliff/SDA Staff Responsibilities

Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors! This means:
 * Welcoming incoming volunteers at the beginning of the shift
 * Introducing yourself to volunteers you haven't met before, or whose names you don't remember
 * Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
 * Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
 * Which volunteers are present during your shift? What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks
 * Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
 * Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
 * Being available for any questions that they may have
 * Remaining patient and friendly while maintaining good boundaries
 * Providing volunteers opportunities to work on special projects, as is needed and appropriate
 * Be sure to thank volunteers for their work as they leave

Beginning of Shift

 * Check meetingwords.com/whiteboard
 * Prioritize tasks based on current stock, Store and Build needs - and update the white board
 * Welcome volunteers and direct them to prioritized tasks
 * Hard Drives - swap tested drives, load drives to be wiped
 * Remember to delegate! But if no volunteers are available:
 * Swap RAM
 * Sort Incoming
 * Sort boxes of power supplies that come from Receiving, routing them to other areas
 * Sort small Hard Drive Lock Box into big Hard Drive Lock Box

During Shift

 * Be available to answer volunteers' questions and to support their endeavors
 * Hard drive testing:
 * Pull and label all tested hard drives. Recycle the failed ones.
 * Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
 * Repair failed machines as necessary
 * REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
 * Remember to never leave unwiped drives unattended anywhere in Hardware Testing

End of Shift

 * Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
 * This includes emptying all yellow recycling bins - make sure all volunteers are familiar with this process!
 * This also includes taking destroyed hard drives to Recycling when the bin is full or close to full
 * Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)

End of Day
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 * Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
 * Put away testing equipment
 * Set up hard drives to test over night, but not on the weekend/holidays
 * Load RAM to be started the next morning (unless a volunteer did it)
 * Turn off all unused computers and LCD monitors
 * Empty small Lock Box into big Lock Box and make sure it is locked
 * Make sure TARDIS is locked - BOTH LOCKS

End of Week

 * Shutdown any hard drives that are still running & return them to the big Lock Box
 * Turn off the TARDIS's ceiling fan

Hardware Testing Tasks

 * Power Supply Sorting
 * Card Sorting
 * Hard Drive Testing - Instructor Only
 * External Hard Drive Enclosure Testing
 * External Optical Drive Testing
 * RAM Testing
 * Motherboard Testing
 * Processor Testing
 * Video Card Testing
 * Network Testing
 * Wireless Keyboard & Mice Testing
 * Wireless Cards - PCI and laptop PC Bus
 * Empty Recycling Bins