Trends and Attributes

External Trends

 * ewaste legislation
 * basel action network
 * change in tech:
 * desktop -> laptops
 * CRT -> LCD
 * Printers -> AllInOnes
 * PDAs and phones
 * wifi
 * more corporate donations
 * more free geeks
 * more irritating pseudo free geeks
 * more recycling competition
 * continued growth
 * flattening growth
 * increasing cost of transportation
 * more and better FS/OSS

Internal Attributes

 * messy (getting better?)
 * increasing benefits for staff
 * two strong programs
 * constant flow of volunteers
 * diverse income stream
 * gobs of hardware
 * crappy project management skills
 * could be better at customer service:
 * store
 * receiving/donations
 * tech support
 * volunteer management issues (good and bad)
 * growth in paid staff
 * FS/OSS community involvement
 * solid core of volunteers