Thrift Store Staff Training

Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a Merit Badge System to mark off the steps as the Trainee progresses. There are several tiers of badges:

I. Rubber Band Ball
 * 1. Orientation
 * 2. Processing
 * Determining what goes in which bin
 * Cable wrapping
 * Shrink wrapping
 * Cleaning monitors
 * System Badges/Price tags
 * Which items get price tags/which don't
 * 3. Neatening
 * printing labels
 * Location of tape, tags, paper, pens, rubber bands, other basic supplies.
 * Taking out trash and recycling
 * Cleaning floor, glass, and counters
 * 4. Stocking
 * Bargain Bin
 * Network devices
 * What goes in the case
 * Cables of all kinds
 * The free box
 * 5. Gathering
 * Returning stuff to Receiving
 * Shopping from Basic testing
 * Shopping from Advanced Testing
 * Shopping from Receiving
 * Shopping from the Warehouse
 * Location of Paper, Tape, Credit Card paper, and Staples reloads
 * Print out Ubuntu FAQs, Spanish FAQs and Advanced.
 * Print out Ubuntu FAQs, Spanish FAQs and Advanced.

'''II. Pricing Gun'''
 * 1. Basic Pricing
 * All items that can be priced using basic price guide.
 * Bargain Bin items.
 * Tested by pricing a set basket of items.
 * 2. Basic Till Operation
 * Entering transactions.
 * Entering CC transactions.
 * Learning proper gizmo types.
 * Comments and Description fields
 * Recent Purchases (how to spot abusers and uphold policy).
 * Determining which items are "as-is" and which are exchangable
 * Processing exchanges issuing and applying store credits.
 * Tested by ringing up set baskets of items.
 * 3. Basic Customer Service
 * Engagement (greet, help, thank)
 * Managing expectations (know when to fold 'em/LWIA)
 * Basic Scripts for FAQs
 * Managing and answering the phone
 * Learning Store Policies.
 * Explaining Policies without conflict
 * Deferring all exceptions/questions to 2600s and Whistles.
 * 4. Advanced Gathering
 * TARDIS (RAM, HDDs, systems), optical drives, the Treehouse, other items from recycling (pc fans, heat sinks, etc.)
 * 5. Two Electives
 * Suggestions:
 * Production (Packaging Mouse Balls, Making Distros, Laminating 2032 Cards [no longer in production])
 * Documentation
 * Ethernet Cable making
 * File System Development

'''III. Atari 2600 Game Controller'''
 * 1. Advanced Customer Service (Pong)
 * Selling systems
 * Enforcing policies (saying "no").
 * When to fetch (special trips to get items from "the back").
 * System returns/tech support intake.
 * 2. Advanced Till Operation (Tetris)
 * Searching for sales
 * Credit Card snafus
 * Closing and Counting the till
 * Processing Store Returns over $10
 * 3. Advanced Pricing (PacMan)
 * Researching high-end and oddballs (not on the list)
 * Pricing Systems and Laptops
 * Maintaining price list (spotting what's out of date)
 * 4. Advanced Stocking (Super Mario Bros.)
 * Displaying wares/creating signage
 * Printing labels and store documents. Filing them/putting them away.
 * Improving existing displays.
 * 5. Plus Two elective Badges
 * Suggestions:
 * Production (Packaging Mouse Balls, Making Distros, Laminating 2032 Cards [no longer in production])
 * Documentation
 * Ethernet Cable making
 * File System Development

'''IV. Acme Thunderer'''
 * 1. Kirk (Brinkmanship)
 * 2. Spock (Analysis)
 * 3. Scott (Resourcefulness)
 * 4. Sulu (Perfect Attendance)

In Progress
Pages for
 * Atari 2600 Game Controller
 * Acme Thunderer.

There is some documentation about all of this, but no pages dedicated to those badges.