Tour Howto

This is a guide for giving tours at Free Geek.

How to use this guide: The tour covers a lot of information and stops along the way to do so. This guide is broken down into tour stops and content that should be delivered at each "stop."

Please remember that our tours need to:
 * Provide detailed information about our 2 main programs
 * inform volunteers on how to sign up for shifts and log hours after shifts
 * explain what to do if injured (where is the first aid, who to tell)
 * show people how to check in with an area supervisor when arriving on shift

Tour Stop #1: Reception area (if cold or raining) or Outside (if weather permits)
Make sure to repeat information about the programs during the tour to ensure the audience takes in the info explain How to sign up for a volunteer shift at the front desk explain How to log hours at the end of a volunteer shift
 * Welcome/Introduction
 * Make sure you have everyone.
 * Make sure that everyone has received a Volunteer Orientation Packet and has completed a Volunteer Application and given it to the Front Desk.
 * Ask their names and why they're here. If they are a member of the media or potential corporate/organizational partners, please connect them with a collective member for a customized tour.
 * Give a quick summary of who you are and what we are. Make sure our mission is clearly conveyed: FREE GEEK is a 501(c)(3) not for profit community organization that recycles technology to provide computers, education, internet access and job skills training in exchange for community service.
 * Describe 2 main programs. We have 2 programs. Make sure that people know, by the end of the tour, that we have 2 programs. Adoption and Build. Describe the 2 programs throughout the tour.
 * Volunteers may receive one computer from us per year, regardless of the program/programs they complete.
 * Tell people that they will be required to check their bags while volunteering at Free Geek, so they should leave all valuables at home.

Tour Stop #2: Receiving Hallway (please keep pathways clear!)

 * Standing Tasks: Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable. Receiving volunteers learn about all different types of hardware. Receiving involves heavy lifting and customer service.
 * Seated Tasks: Mouse, Keyboard, Speaker Testing in Receiving are seated tasks, and can be requested when signing up to volunteer.
 * There is always a minimum of 1 supervisor working in Receiving. Volunteers need to check in with the supervisor when beginning a shift.
 * Always check in with the supervisor when arriving to a shift and leaving a shift.
 * When leaving receiving, lead the tour through the hallway not through System Evaluation.
 * Show people where the bathroom and First Aid are located!

Tour Stop #3: The Warehouse

 * Reasons for recycling responsibly: A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. We will only work with vendors that can give us complete "chain of custody" for the material we send to them, this means we know who sends stuff where, and who is processing it further, If we did not recycle responsibly, chemicals like Lead, Mercury, Hexavalent Chromium, Beryllium, Cadmium, and Brominated Flame Retardants would eventually be released.
 * Volunteers in recycling and printers: This is an opportunity for people to get lots of hands-on experience with computers they don't have to be careful with.
 * Show volunteers where the First Aid kit is located in the Warehouse and remind them to let a supervisor know if they are injured even in the slightest way.
 * We will find work for you regardless of ability level. We have standing and seated tasks. Show volunteers the different areas for different tasks.
 * Encourage people to wash their hands and to wear the gloves and goggles provided.
 * Show volunteers where they check in when they arrive for a shift in the warehouse.

Tour Stop #4: System Evaluation - stand near the cart, keeping aisles clear

 * Hardware Identification/Intro to build program
 * Volunteers need not have prior computer experience before beginning the build program
 * One of Free Geek's aims is to demystify the computer. People who can follow a recipe to bake a cake can learn to build a computer at Free Geek.
 * There's a step-by-step process working up to building systems, which starts here, with hardware recognition.
 * Peer to Peer Learning is a big part of Pre-Build and Build. There is a supervisor present, but the two people in Hardware ID should ask questions of one another, too.
 * Intro to Flow-Charts!
 * System Evaluation: Show volunteers the incoming pile, and explain how receiving and eval work together at that point.
 * System Eval is the point at which we decide if we will keep or recycle the system.
 * System evaluation is a step in the build program.
 * Point out flow charts

Tour Stop #5: The Build Room

 * Before you actually build computers you do Hardware ID and System Evaluation.
 * QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, infrastructure, and the thrift store)
 * There's a lot of peer teaching that goes on; volunteers can often learn something, then turn around and teach it to someone else. [Example: Some times your build instructor will be busy helping someone else. Instead of waiting for the Instructor, you may turn to the person next to you and ask your question. Similarly, if you are working next to someone who needs assistance, please try to help that person out.]
 * At this point, you should show volunteers the bathroom, kitchen, and First Aid station in the main hallway.

Tour Stop #6: In classroom hallway, explain post-build options and education

 * Advanced Testing is one of the four main post-build options Free Geek offers. You would need to complete Build and apply to work in a post-build area in order to work here.
 * This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. That which is not up to snuff is recycled.
 * Macland. We have a small Mac program. Once you complete Build, you have the opportunity to move into a post-build option. Macland is one such option. Speak to your build supervisor about this option as you near the end of the Build program.
 * The only ways to get a Mac from Free Geek is through a grant or through the thrift store.
 * Laptops
 * Another Post-Build option is laptops. Small program; you need permission from a build instructor to enter laptop build.
 * Like macs, the only way to get a laptop from Free Geek is through a grant or through the thrift store.
 * Another post-Build option is the Education Track. You may become a Build Instructor after completing the Build Program. Again, you should talk to a Build Instructor if this interests you as you near the end of the Build Program.
 * Education at Free Geek:
 * Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes as well. Most of our classes are free for active volunteers, and available to the wider community for a small fee. Check at the front desk for a list of our current classes.
 * Adoption program volunteers sign up for a class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended. We will not support the computer if volunteers do not take the class.
 * As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants.

Tour Stop #7: the Library

 * Volunteers may borrow books from us. Soon, you will be able to check out a book from the library in a more traditional fashion. You are always welcome to read books while at Free Geek.
 * point to the kitchen and explain that food must be labeled before being placed in the volunteer fridge.
 * point out additional 2 bathrooms.
 * We have a small computer lab for volunteers to use while on break. please sign in and out when using the lab (point to clipboard for this.)
 * point out the Lounge: Feel free to relax and take a break in this area. lead tour outside.
 * Free Geek's main decision-making body is the community council that meets once a month. It is comprised of staff members, board members, and volunteers. If you are interested in our council, please take a look at this bulletin board (point to board).

Tour stop #8: outside of the Store

 * The store sells equipment that is below or outside the spec of what we need for our other programs.
 * The store is just one of the ways Free Geek generates income to stay open.
 * This not only helps us pay the rent but gets equipment back in use.
 * Active volunteers get a 20% discount in the store.
 * Free Geek received the majority of its funding through the store. We are lucky as a non-profit to not have to seek out grants; instead we are self-funded through the store, recycling income, and contributions through the front desk. Not needing to spend a lot of time seeking out grants allows us to remain very focused on our mission!

Tour stop #9: Front desk

 * Ask for questions.
 * Volunteer intake!

FAQ

 * Q: Where do we send stuff that we recycle?
 * '''A: Posted here:http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors.
 * Q: How do we know the recycler "Does the right thing", and what IS "the right thing"?
 * A: Asking questions! Researching the company, asking about BAN pledge. Chain of custody of the stuff we send. The "right thing" is proven environmentally safe procedures, no sending over seas, except for commodities like steel or straight copper, no prison labor, no dumping. We would rather get less money than send to a place we weren't sure of. We do our homework.
 * Q: Why are the materials separated?
 * A: Easier to further process, better price, the more we sort, the more can be reclaimed.
 * Q: Do the different materials go to different recyclers, or is it for one recycler's convenience, like curbside recycling separation of glass, metal, paper?
 * A: They go to different places.
 * Q: What happens to the small things separated in Receiving: media, cords/cables, dirty plastic, cell phones, drives, wall warts, etc., etc., etc.
 * A: Send to vendor, shred, sort different material, reclaim material. Then the stuff is considered a commodity that can be traded on the open market.
 * Q: Who recycles circuit boards and such, and what is the metals extraction process? (maybe beyond the scope of this mailing list, but maybe there is a reference somewhere)
 * A: Hallmark Refining, process means lots of chemicals and refining to get wanted material.
 * Q: What is the percentage of revenue from recycled material?
 * A: Approximately 30% before you subtract the fees we pay for recycling (i.e. monitors, printers, etc.)

Please do not

 * talk about wiping hard drives
 * talk about Consensus
 * engage in Windows bashing
 * explain Linux (if someone asks, explain after tour)
 * speak for a long time in loud areas, such as the warehouse
 * make inside jokes
 * provide too much information (examples given during training)
 * spend more time talking about coffee and the kitchen than programs
 * encourage Q&A during the tour (there is time for this after the tour)
 * namedrop
 * ask for input from other volunteers or staff (unless they are also a tour guide and have OK'ed this first).
 * provide answers to questions you are unsure of. Say "I don't know." and move on.