Tony Leave Coverage

While Tony is Laid Up

Leah:

 * Interns - Training/admin - The general training as usual will be spread around. - Leah for interview contact, we can break up who is the go to person/supervisor. Leah will handle the first person, then Ian, then Paco (if we're lucky enough to get this many).  Coordinate with Laurel if this actually comes up. Includes administering thriftstore@ list and culling old interns.
 * Thrift store web content and any necessary sprucing
 * Technocrat liason: Coordinating with Technocrats to add categories, report bugs etc. Store returns! Advocating for the store when changes are made which can affect us one way or another
 * Digital Whiteboard for AT project, as time permits
 * Production Liason: all questions regarding Build, Laptops, A.T.

Ian:

 * Sales@ manage email list, complaints, requests, wade through fluff (w/ Sergio)
 * Documentation - This is currently spread out and neglected, it's been low priority. How do we really want to use it?  Dropbox, wiki, web, talon and more? General cleanup of wiki/dead trees/store documentation in general. Could be a larger project, if time permits.
 * Schwag - Laurel may need to stop doing this soon anyways becuase she will be the only person on PR. Possibly we can do ordering, PR can deal with new concepts and finding providers. Ian will order when needed.
 * Tech Support Liason: all questions regarding how T.S. and T.S. work together.
 * Receiving (w/ Mike)

Paco:

 * Pricing upkeep, including wiki and system pricing sheets.
 * Scheduling - Planning for vacations/illness. Make sure everything is running well - Paco is contact for store scheduling/coverage
 * Safari - Moved to Saturday at 5:30. Paco runs this.
 * Contact person for Beancounters, including issues with till, counting the till, inventory, etc.

Michael:

 * Museum - It's moving to the store. We can sell whatever we want off the top shelves in the store. We should check with Sergio after he clears stuff out for OMSI so we can know exactly what we can't sell.  That should happen by the end of next week.  We can also talk to Luiz about the next cube stuff, and testers.  We may want to consider buying the piece we need to continue testing them.  Michael will be point person for price and sales.
 * Receiving (w/ Ian)

Sergio:
Macs (duh) Sales@ requests (w/Ian) Bulk Sales--manage relationships with bulk buyers and requests for new buyers Collective Liason: giving sales reports to staff collective and being general go-to person for anything store folks don't have access to, such as RT queues, secure wiki, etc. Production Liason (w/ Leah) Bad Cop (as needed)

==Tasks which we will all keep on top of:=


 * Layout/Infrastructure- If we really want we can always go to Portland Store fixtures and pick out stuff. We have an acct there, can always bike over then put it on the pickups list.


 * Coupons and promotions -as needed.


 * Relationships - Mainly a matter of communicating special arrangements so everyone knows the deal. We do have some relationships with a few people who have special deals. We should probably know who these few people are.  Also friend discounts:  people's, McGuire (the owner only, he'll know how to handle it but, print an invoice), Kboo which is turned off except for Kboo itself (the guy with the shirt), citybikes.  For non-profits who get a grant and we can't supply everything for them we will give 20% off.  They have to be with the grant shepard. Could solidify a real plan for how to do this better with Sophia.


 * 1 year plan-general planning for sales: as required by Free Geek. Be prepared to answer questions and come up with strategies if asked, but not expected to start anything.


 * Breaks - Make sure we get 15 min breaks, and our lunch. w\We can't tie 15 min breaks into lunches.  There is a daily log to track breaks on dropbox. Fill this out every morning and use it to make sure nobody gets hosed.


 * Sales Committee - It will meet once a month, where big decisions are made that affect more than the thrift store, online sales, bulk sales, planning. Questions like how many hours we want to put towards online sales.  Serge, Santi, all t.s. ppl.  The first Wednesday of the month, for half of the normal T.S.W.G. meeting or longer if needed (shouldn't be too big of a problem because we'll all already be meeting with each other).


 * T.S.W.G. Meetings - Weekly for the first month, from 10-10:40. Wed. mornings, at the last meeting we will decide what we wanna do as far as how often we want to keep meeting.


 * Morning Pow Wow - Tony's pet project: 5 minutes before store opens, everyone goes around and answers:
 * what you've done since last pow-wow (even if you say nothing cuz we were crazy busy)
 * what you're doing next (that day, e.g. price systems, get crap off floor in back room, work on website, etc.)
 * what you need (help with a project, extra coverage so you can duck out, etc.)


 * RT- The queues we'll be looking at include the following: technocrats - database and bug reports; crimes - (we're talking about how to grab something which has been caught on camera, in the interm go talk technocrats) Tony will ask for a store incidents queue and general thrift store queue.

Messes

 * 86'ing Get an ombudsman and/or a collective member if possible. In extreme cases, could happen on the spot. In general, try to get contact info, tell them they can't come back until further notice, and notify them that the HR committee will be reviewing this. Only do this yourselves if punting to ombudsman, Sergio or a collective member is not an option.


 * Upset customer: Get contact info, tell the person we'll contact them or have them email sales@ with a formal complaint. This can then be punted to an ombudsman, unless there's a quick fix you see. Explain that nothing you can do will make this person happy, if you need to give them a refund okay to do so, but can always pow-wow with other store workers about it. Can draft up a form letter to have the person sign stating they understand what happened and that they'll never come back to FG again.  Can always get an ombudsman, but make sure that they understand exactly what happened/what needs to happen before plunking them down in the mess.


 * Stealing: Never accuse someone of stealing. Try to get their info and then email to HR later. Also get time scope to see if we can catch it on camera and make a ticket in crimes. Do not leave to store to follow them for any reason! It's just stuff; there's always more coming.

One-time todos

 * Tony schedule Safari for next week (Oct 26-30) for both Wed. and Sat. DONE


 * Tony - show Leah how RT is relevant for intern apps
 * Tony - Intern paperwork with Leah


 * Paco - get RT access from Vagrant DONE
 * Paco will write a script for how Safari will run and email it to thriftstore
 * Paco - Email technocrats@ to get us a store log in for eyes


 * Tony and Paco - Change schedule for next week Wed. and Sat. email schedule request so Paco can do Safari next week. DONE


 * Sergio - talk to Santiago about coming in for sales meeting
 * Sergio and Paco - need to join dropbox


 * Ian - Email to paidworkers, frontdesk, that Safari will be moving to Sat starting next week. DONE
 * Ian (Michael if Ian needs help) - Change the wiki, for frontdesk ppl to read, make sure the explicit date for transition and then the day once it has changed is on there.


 * Ian email tech support and pr to explain his roles.
 * Paco email beancounters@ and hr@ (schedule) to explain his roles.
 * Leah email production and AT


 * Leah - Make sure nothing about Safari is on the website
 * Leah - Change the display in the store for Safari


 * All of us - If we wanna keep any museum stuff we need to mark it not for sale
 * All of us - Make sure any decisions we are making will be communicated to the areas that need to know about it. Don't Leeroy.


 * Tony (&Leah) - Request a store incidents queue and general store queue on RT DONE
 * Tony - get new password for thriftstore@ list and post it. DONE
 * Tony- create place for passwords on talon and put store-related info there DONE at /user/local/store/store-passwords