Tech Support

Welcome to Tech Support

This is the place to find and discuss support questions for freekboxen, grant boxen, and use of the lab computers.

Free Geek Tech support is offered free of charge to adopters of freekboxen for one year after adoption as long as the operating system and programs are those installed by Free Geek. This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function.

This policy is spelled out more fully here

We do not support Microsoft products of any kind!

We also do not support any of the OSes sold in the store. We do support configuring freekboxen for printers sold in the store, and are supporting store boxes configured with the freekbox image (for a fee) sold in the store.

Who is Tech Support?

 * Michael Westwind - Tech Support Coordinator
 * Levi Scott - Volunteer Intern
 * Joe Sapienza - Volunteer Intern
 * Barbara Adamski - Intern
 * Micheal Williamson - Volunteer

In addition, Jake Taas and Ian Young both substitute occasionally

Contact Info and Hours

 * By phone - call the main Free Geek number during support hours - (503) 232-9350 option 5
 * Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area. Please fill out an intake form clearly and completely
 * Email - send an email to support AT freegeek.org

Individual Help Pages

 * Dialup configuration
 * apt-get issues
 * USB drives
 * Digital Cameras
 * Webcams
 * Freekbox Ethernet Configuration
 * Flash
 * Free Geek Email
 * Install Java
 * Media players
 * Install Mplayer
 * Installing a CD burner
 * Enabling a DVD-ROM
 * configure scanner
 * configure printer
 * XF86Config old info, now using xorg.conf
 * International characters (how to get those pesky accents in KDE)
 * Myspace IM
 * Language Input with SCIM
 * Setting up Evolution
 * Linux resources
 * Wine

Misc.

 * Tech Support Howto
 * Selling Tech Support Tickets
 * Advanced Administration

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