User:Scott/23

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=Recycle Printer= =Identifying Symptoms=

Define and isolate the problem
Software vs. Hardware Driver Connectivity Printer

Device Error Codes
Out of memory error

Computer error messages
Event log User reports Stack of printouts =Quality Check “Test Pattern”=

Toner & Ink?
Clean print heads Photo sensitive drum? Fusing process?

Paper?
Selected from correct paper tray? Right paper weight?

Garbage printout
Wrong printer driver Physical cable issue

Print out Driver and Port Settings
From Printer and Faxes Properties Shows driver and port settings Go to printer and Faxes Rt clk on properties

Application Problem
Self Test Works Application Does Not

No Connectivity
Spooling service problem? Clear queue Restart Print Spooler IP address

Service Documentation
Is this a recurring problem When last serviced

Vendor Forum
Do other people experience this problem?

Diagnostic tools
Vendor specific Download from web site o	LiveCD •	Web-based utilities o	Built into the printer

Wired or wireless?

Blurry print out - Line on the printer – garbled – no printout

Is printer showing a message? Computer popping up messages? Event log? Print test page from windows operating system