Template:Training Guide for Front Desk Internship

Training for the front desk
This is the beginning stages of creating a training manuel for the front desk.

Checklist
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just intitial it with four ~ in a row.

Wiki

 * How to utilize articles under the Front Desk category.
 * Answering the phone
 * Checking the checks
 * Data Entry
 * Donation Receipt
 * Email lists
 * FAQ for phone call response
 * Free Geek FAQ
 * Front Desk
 * Handling Corporate Donations at Receiving
 * Information on how to get tech support
 * Invoicing Donors
 * Phone System Howto
 * Printing from the Front Desk
 * Processing Monetary Donations
 * Receiving Calendar
 * Regularly Scheduled Tour Guides
 * Reimbursement for mileage
 * Sick Friend Letters
 * Volunteer Cashiers Policy


 * How to edit and create wiki pages.

Beyond the wiki: the rest of these tasks will be taught hands on
This is also a checklist

Phones

 * Phone fuctions, paging and transferring calls.
 * Checking the messages:
 * Front Desk mailbox
 * General mailbox
 * Q-west mailbox

Scheduling volunteers

 * Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
 * Adoption (group scheduling, one person per line, ect.)

Printing
-Printing from Deadtrees

Cashing out and counting till

 * Pre-opening till count and paperwork

-Cashing Out and Counting Till-Sophia -E-mail, donations, some of the stranger e-mail addresses like Jeff and Nathan, what issues go to which committees. -No FAQ-no tech support, no staff schedule, the store can help you with that question, is it on pallets (no ok just bring it over), -what people are into what things, dave = clasic games, -Tell who gives tours-both of us