Non-profit Apprenticeship

Basic Info
This internship is a great opportunity to gain experience: He/she would also be cross-training in other areas (particularly Hardware Donations and the Front Desk) and working together with the other interns to improve these areas collaboratively.
 * in a hands-on teaching environment
 * coordinating a diversity and large number of volunteers
 * collaborating with others to improve processes and make volunteers even happier
 * working at a busy non-profit

Responsibilities
FD
 * Greet visitors
 * Coordinate, train and motivate front desk volunteers
 * Answer a multi-line phone, check & relay messages to appropriate places
 * Learn about Free Geek's programs to accurately field questions
 * Accept & process donations
 * Give tours
 * Perform data entry
 * Use a cash register
 * Process till at the end of the day
 * Schedule volunteer shifts accurately
 * Make reminder calls to volunteers for upcoming classes
 * Prioritize lobby visitors appropriately
 * Undergo intensive initial training
 * Print volunteer handouts daily
 * Take on additional daily tasks as necessary
 * Participate in appropriate committee(s) related to job responsibilities
 * Proactively communicate with other Free Geek staff and volunteers about area
 * Keep on top of relevant (and frequent) email communications
 * Cross-train in Hardware Donations: teach Adoption volunteers basic intake procedures and help maintain flow of incoming gizmos

HD
 * Manage flow of gizmos through the hardware donations receiving area.
 * Teach Adoption volunteers basic intake procedures.
 * Communicate proactively with other Free Geek staff and volunteers about receiving area needs.
 * Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed (we will train you).
 * Ensure that receiving is well integrated with Free Geeks production and sales areas.
 * Assist in training your replacement at end of internship.
 * Cross-train at the Front Desk to assist with intake and processing of volunteers and donors
 * Give tours of Free Geek to potential volunteers and donors.

P
 * Coordinate and supervise prebuild volunteers
 * Teach build volunteers in Prebuild areas
 * Cross-train at the Front Desk to assist with intake and processing of volunteers and donors
 * Cross-train in Hardware Donations to assist with management of gizmo flow
 * Learn about Free Geek's programs to accurately field questions
 * Schedule volunteer shifts accurately
 * Proactively communicate with other Free Geek staff and volunteers about Prebuild area, especially other interns
 * Help keep Prebuild area in line with Free Geek philosophy and capabilities
 * Attend pertinent committee meetings and keep up on relevant emails
 * Assist in training your replacement at the end of internship
 * Give tours of Free Geek to potential volunteers and donors

R
 * Train and supervise volunteers
 * Help keep Recycling area clean
 * Communicate with Receiving throughout the day, and replace containers as needed
 * Identify and act on priorities in recycling flow
 * Assist in setting up pick-ups and deliveries with e-waste vendors
 * Unload and load trucks as needed (after forklift training)
 * Assist in warehouse management
 * Proactively communicate with other Free Geek staff and volunteers about area.
 * Occasionally help out in other areas of Free Geek's operations.
 * Help keep recycling area in line with Free Geek philosophy and capabilities. Be aware of Free Geek programs.
 * Attend pertinent committee meetings and keep up on the recycling emails
 * Give tours

Required Skills
FD
 * Must be able to maintain a positive and professional attitude at all times in a sometimes chaotic environment
 * Detail-oriented
 * Aptitude for and enjoyment of helping people
 * Must speak fluent English
 * Good interpersonal skills
 * Self-motivated and takes initiative
 * Proficiency with using e-mail and Internet a must
 * Comfortable with and capable of coordinating others
 * Must be reliable & on-time
 * Money-handling experience a plus
 * Fluency in another language a plus

HD
 * Aptitude for and enjoyment of helping people
 * Good interpersonal skills
 * Self-motivated, and able to eventually work with little supervision
 * Detail-oriented
 * Strong organizational skills (you like to put stuff in order)
 * Able to lift and carry at least 50 pounds on a regular basis
 * Strong teaching skills

P
 * Aptitude for and enjoyment of helping people
 * Experience coordinating and/or instructing people
 * Good interpersonal skills
 * Self-motivated, and able to eventually work with little supervision
 * Detail-oriented
 * Strong organizational skills (you like to put stuff in order)
 * Able to lift and carry at least 30 pounds on a regular basis
 * Detail-oriented
 * Must speak English fluently
 * Must be reliable & on-time
 * Fluency in another language a plus!

R
 * Aptitude for helping people
 * Good interpersonal skills
 * Detail-oriented
 * Interest in e-waste recycling practices
 * Self-motivated, and able to eventually work with little supervision
 * Able to lift and carry at least 50 pounds on a regular basis
 * Forklift experience is a plus, but will train
 * Warehouse experience is a plus, but not required

In Addition
The ideal candidate will be able to work well under stress in a somewhat chaotic setting and maintain a positive attitude. The candidate will not be afraid to ask questions, and will be able to remain flexible as Free Geek grows and changes.