http://wiki.freegeek.org/api.php?action=feedcontributions&user=Elizabethwt&feedformat=atomFreekiWiki - User contributions [en]2024-03-28T23:58:10ZUser contributionsMediaWiki 1.35.1http://wiki.freegeek.org/index.php?title=Sheldons_flowchart&diff=60369Sheldons flowchart2012-01-07T00:05:59Z<p>Elizabethwt: Created page with "Sheldon's Friendship Flowchart (modified by Wolowitz) <div style="border: 10px BLACK; padding: .5em 1em; color: #000; margin: 3px 3px 0;"> <graphviz> digraph BigBangTheory { …"</p>
<hr />
<div>Sheldon's Friendship Flowchart (modified by Wolowitz)<br />
<br />
<div style="border: 10px BLACK; padding: .5em 1em; color: #000; margin: 3px 3px 0;"><br />
<graphviz><br />
digraph BigBangTheory {<br />
node [fontname="Helvetica", fontsize="11"]<br />
edge [fontname="Helvetica"]<br />
<br />
phonecall [label="Place phone call", <br />
style="bold", shape="square", color="black"]<br />
<br />
home [label="Home",<br />
shape="diamond"]<br />
<br />
leave_message [label="Leave message",<br />
shape="box"]<br />
<br />
call_back [label="Wait for call back",<br />
shape="box"]<br />
<br />
meal [label="Would you like to share a meal?",<br />
shape="parallelogram"]<br />
<br />
dine [label="Dine together.",<br />
shape="box"]<br />
<br />
friendship [label="Begin friendship",<br />
shape="box"]<br />
<br />
hot_beverage [label="Do you enjoy a hot beverage?",<br />
shape="box"]<br />
<br />
response2 [label="What is the response?",<br />
shape="diamond"]<br />
<br />
tea [label="Have tea",<br />
shape="box"]<br />
<br />
coffee [label="Have coffee",<br />
shape="box"]<br />
<br />
cocoa [label="Have cocoa",<br />
shape="box"]<br />
<br />
recreational [label="Recreational Activities\n\Tell me one of your interests",<br />
shape="box"]<br />
<br />
share [label="Do I share that interest?",<br />
shape="diamond"]<br />
<br />
together [label="Why don't we do that together?",<br />
shape="parallelogram"]<br />
<br />
partake [label="Partake in Interest",<br />
shape="box"]<br />
<br />
n [label="n=3",<br />
shape="box"]<br />
<br />
ESC [label="ESC",<br />
shape="diamond"]<br />
<br />
LOA [label="Least offensive alternative",<br />
shape="box"]<br />
<br />
<br />
phonecall -> home<br />
home -> leave_message [label="NO"]<br />
leave_message -> call_back <br />
call_back -> meal<br />
home -> meal<br />
<br />
meal -> dine [label="YES"]<br />
dine -> friendship<br />
<br />
meal -> hot_beverage [label="NO"]<br />
hot_beverage -> response2<br />
response2 -> tea [label="Tea"]<br />
response2 -> coffee [label="Coffee"]<br />
response2 -> cocoa [label="Cocoa"]<br />
tea -> friendship <br />
coffee -> friendship <br />
cocoa -> friendship <br />
<br />
response2 -> recreational [label="NO"]<br />
recreational -> share<br />
share -> together [label="YES"]<br />
together -> partake<br />
partake -> friendship<br />
<br />
share -> n [label="NO"]<br />
n -> ESC<br />
ESC -> recreational<br />
ESC -> LOA<br />
LOA -> together</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=File:Class_at_Free_Geek_for_Hardware_Grants.odt&diff=58458File:Class at Free Geek for Hardware Grants.odt2011-09-15T21:30:42Z<p>Elizabethwt: uploaded a new version of "Image:Class at Free Geek for Hardware Grants.odt"</p>
<hr />
<div>This is a handout for grant recipients which tells them about the free classes they can take.</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Dead_trees&diff=58457Dead trees2011-09-15T21:26:49Z<p>Elizabethwt: /* Hardware Grants */</p>
<hr />
<div>This page is an index for files that need to look a certain way when printed out, for example forms and brochures where the page layout is very important. <br />
<br />
There are a variety of applications that can produce these printouts, including Openoffice, Glabels, and Gnumeric. please install the freegeek-deadtrees package in order to ensure that you have them all installed. if you include files on this page that are not supported by the above mentioned programs, please inform an [[ASS]].<br />
<br />
If there are files listed here that don't need to look a certain way when printed out, they should probably just be moved to a regular wiki page.<br />
<br />
There are some files here that were originally [[Dead trees#html (switch formats):|uploaded]] as postscript files only. (The old system had a place for source files, but some authors did not commit their source files.) In those cases, the postscript file should be used as a basis for re-creating the document using open office or another appropriate application.)<br />
<br />
To use these files click on the link. If your computer is properly configured your application will open the document. You may need to install additional software and/or configure your browser to do this.<br />
<br />
; [[Media:After-hours-access-log.gnumeric|After-hours-access-log.gnumeric]]<br />
:After hours access sign in and sign out log, located near the alarm access panel near the meeting room.<br />
; [[Media:General_conduct_guidelines.odt|General Conduct Guidelines]]<br />
:Rules of conduct while at FREE GEEK to ensure we are all treated with respect while we're here.<br />
; [[Media:Application_instruction_halfsheet.odt|Volunteer Intern Application Instructions Halfsheet]]<br />
:Please print this out to give to prospective volunteer interns.<br />
;[[Media:Acceptable_use_policy.odt|Acceptable Use Policy]]<br />
: This is posted on the wall next to public access terminals and should reflect the actual [[Acceptable Use Policy]] on this wiki. It also warns users about limits to using the public terminals.<br />
<br />
===Tally Sheets===<br />
; [[Media:Generic-tally.gnumeric|Generic tally sheet]]<br />
: This is the recycling tally sheet that could be used anywhere. It tracks how many recycle gizmos we send out. Data entry volunteers can use this to enter data in the database.<br />
<br />
; [[Media:Evaltally.gnumeric|Evaluation Tally sheet]]<br />
: This is the system evaluation tally sheet that hangs on the cart in system evaluation. It tracks how many '''regular''' keeper and how many recycle systems we send to the warehouse. Data entry volunteers use this to enter data in the database<br />
<br />
; [[Media:Eval-misc-tally.gnumeric|Misc Eval tally sheet]]<br />
: This is the system evaluation tally sheet that hangs '''above''' the cart in system evaluation. It tracks how many '''irregular''' recycle systems we send to the warehouse. (These irregular systems are macs, or have integrated monitors.) Data entry volunteers use this to enter data in the database.<br />
<br />
; [[Media:Inventory-tally.gnumeric|Inventory Tally Sheet]]<br />
: This is used during inventory at the end of the month.<br />
<br />
; [[Media:Mac-tally.gnumeric|Macintosh Tally Sheet]]<br />
: This is used to mark Macintosh Systems as recycled.<br />
<br />
; [[Media:CRT-Monitor-tally.gnumeric|CRT (and LCD) Monitor Tally Sheet]]<br />
: This is used to mark CRT Monitors as recycled. It also has room for LCD Monitors since they may be moving to the warehouse.)<br />
<br />
; [[Media:TV-tally.gnumeric|TV Tally Sheet]]<br />
: This is used to mark CRT and LCD TVs as recycled.<br />
<br />
; [[Media:Monitor-tv-tally.gnumeric|Monitor and TV Tally Sheet]]<br />
: More generic. This is used to mark CRT and LCD monitors and TVs as recycled.<br />
<br />
; [[Media:Laptop-tally.gnumeric|Laptop Tally Sheet]]<br />
: This is used to mark Laptops (Mac and Non-Mac) as recycled.<br />
<br />
; [[Media:Printerland-tally.gnumeric|Printerland Tally Sheet]]<br />
: This is used to mark gizmos typically found in Printerland as recycled.<br />
<br />
; [[Media:LCD_test_tally.gnumeric|LCD Monitor Recycling Tally Sheet]]<br />
: This is used to tally LCDs sent to recycling.<br />
<br />
; [[Media:InventoryTags.odt|Inventory Tags]]<br />
: These are used to lable gizmos as being disbursed to infrastructure.<br />
: Print on #4013 labels.<br />
<br />
===Adoption Program Information===<br />
; [[Media:Spanish_Volunteer_Information-1.odt|Information for Spanish-speaking volunteers]] <br />
: This is the information about Free Geek in Spanish that we can hand out at the Front Desk. <br />
<br />
; [[Media:Adoption_Program_Information.odt|Adoption Packet]]<br />
: This is the information we give to all volunteers interested in the Adoption Program! Please note that this document must be printed double-sided and then cut in half.<br />
<br />
;[[Media:Adoption_Program_Information-1.odt|Spanish Adoption Packet]] <br />
: This is the Spanish version of the Adoption Packet. <br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: This has been developed to accomodate the 10 spots we now have in printerland! It is '''legal size.''' Print on VINO and specify the upper tray because it can accommodate multiple legal size pages. <br />
<br />
; [[Media:Adoption_exit_survey.odt|Adoption Exit Survey]]<br />
: For feedback from outgoing adopters.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: For Groups interested in Group Volunteering.<br />
<br />
===Prebuild Program Information===<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]</s><br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation. It lives on a clipboard at the front desk.<br />
<br />
;[[Media:Toolbox-checkout.gnumeric|Tool Box Checkout]]<br />
: Used to check toolboxes out to volunteers in prebuild.<br />
<br />
; [[Media:card sorting cards.gnumeric|Card Sorting Lesson Box Cards]]<br />
: Laminated cards that pre-build volunteers use to label computer cards sorted by connector and appropriate card slot.<br />
<br />
; [[Media:ram sorting card.gnumeric|Ram Sorting Lesson Box Cards]]<br />
: Laminated cards used to label different types of ram.<br />
<br />
===Build Program Information===<br />
; [[Media:Build_Packet.odt|Build Packet]]<br />
: Information for volunteers interested in becoming build volunteers. Please note that this document should be printed double-sided.<br />
<br />
; [[Media:Build_Packet_Spanish.odt|Spanish Build Packet]] <br />
: Information for volunteers interested in Spanish Build. Please note that the document should be printed double-sided. <br />
<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Schedule-build1.odt|Build Schedule]]</s><br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk. <br />
<br />
; [[Media:washyerhands.odt|Build Signage]]<br />
: A copy of the reminder to volunteers to wash their hands, to be coupled with the Toxins chart (under "Tabling").<br />
<br />
; [[Media:BuildInstructorOrientation.odt|Build Instructor Orientation]]<br />
: Checklist for new Build Instructors<br />
<br />
; [[Media:Teaching_Philosophy.odt|Build Teaching Philosophy]]<br />
: Teaching philosophy of the Build program.<br />
<br />
; [[Media:Build_Checklist.odt|Build Checklist]]<br />
: Assembly and QC Checklists<br />
<br />
; [[Media:Basiccheck.odt|Basiccheck Check List]]<br />
: Basiccheck Checklist Packet <br />
<br />
; [[Media:Spanish_Build_Quality_Control_Checklist_.odt |Spanish Build Quality Control Checklist]] <br />
: Spanish Build Quality Control Checklist.<br />
<br />
; [[Media:warehouse_signage.svg|Build Shelves Warehouse Signage]]<br />
: Sign warning against opening systems in the warehouse without instructor supervision.<br />
<br />
==Front Desk==<br />
===Volunteer Desk===<br />
; [[Media:Volunteer_orientation_packet.odt|Volunteer Orientation Packet]]<br />
:Orientation packet to go home with each new volunteer when taking their first tour.<br />
<br />
; [[Media:Volunteer_application.odg|Volunteer Application]]<br />
:Application to be completed in full (all bold field required) by new volunteers, after reading the Volunteer Orientation Packet.<br />
<br />
; [[Media:Volunteering_for_school_credit_guidelines.odt|Volunteering for School Credit]]<br />
:Please hand this form to people interested in volunteering for high school or college credit.<br />
<br />
; [[Media:Comm_svc_info_sheet.odt|Community Service Info Sheet]]<br />
:Give this information sheet to all volunteers inquiring about doing Court Community Service with us.<br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: Schedule and sign-in sheet (legal sized paper) for the 24 hour adoption program. Print on VOLPRINT1. <br />
<br />
; [[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]<br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation ("Pre-Build"). It lives on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Schedule-build1.odt|Build Schedule]]<br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Builders_Clipboard_Cover.odt|Cover Sheet to the Build Schedule]]<br />
: Cover page for the Builder's Clipboard.<br />
<br />
; [[Media:Voluntarios_-1.odt|Spanish Volunteer Orientation Packet]] <br />
:Orientation Packet for Spanish-speaking folks. <br />
<br />
; [[Media:Application.odt|Spanish Volunteer Application]] <br />
:Application for Spanish-speaking folks. <br />
<br />
;[[Media:Spanish Volunteer Information.odt|Spanish Info Form]]<br />
:For all Spanish speakers interested in volunteering at Free Geek.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: Details and contact information for Groups interested in Group Volunteering.<br />
<br />
; [[Media:Group Volunteer Form.odt|Group Volunteer Form]]<br />
: This is the form that is given to large groups when they come to volunteer. They should fill this out before/while they volunteer. They should fill out a new form each time they come to volunteer.<br />
<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
<br />
; [[Media:Free_Geek_Brochure.odg|Free Geek Brochure]]<br />
: These are for the general public to learn more about Free Geek (and maybe kick us down some cash). For printing: Select Print, in the print box, select properties, under the paper tab, select "long edge (standard)" in the duplex space, select OK. Now enter the number of copies you want and click "collate." Press OK. It is always good to print a few first to make sure layout is right.<br />
<br />
; [[Media:Free_Geek_Brochure-es.odg|Free Geek Spanish Brochure]]<br />
: This is a Spanish version of the Free Geek Brochure. See Renee. <br />
<br />
; [[Media:Receipt-log.odt|Receipt log]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This should be filled out so a normal receipt can be entered when the database is again accessible.<br />
<br />
; [[Media:Borrow book.odt|Borrow book log sheets]]<br />
: For checking out items or books from Free Geek temporarily via the Borrow Book. These sheets are kept in the binder up front and each entry must be signed by a staff person at check-out and check-in.<br />
<br />
; [[Media:Paper-receipt.odt|Generic donation form]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This can be given to donors in lieu of a regular receipt.<br />
<br />
; [[Media:Styrofoam_recycling.odt|Styrofoam Recycling Information]]<br />
: To provide donors with information regarding styrofoam recycling.<br />
<br />
; [[Media:Other_Recyclers_List.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
<br />
==Donations Desk==<br />
<br />
===Bookkeeping slips (for Front Desk and Thrift Store)===<br />
; [[Media:Credit Card Receipt Form.odt|Credit card receipt form]]<br />
: Used when purchasing items with the debit card. <br />
<br />
; [[Media:Iou-reimbursement.odt|IOU/Reimbursement Form]]<br />
: To reimburse people from the store or front desk tills for purchases made, etc.<br />
<br />
; [[Media:Mileage.gnumeric|Mileage reimbursement form]]<br />
: This lives at the front desk and is used to show how much money was spent on reimbursements for Free Geek business travel. It is completed after the trip when the money is reimbursed to the traveler.<br />
<br />
; [[Media:Privacy sign.odt|Privacy Sign]]<br />
: First version! 1/14/2010: "FREE GEEK respects your privacy and takes it very seriously. We will not sell or share your personal information with anyone, and we respect the wishes of all donors in terms of privacy and solicitations. FREE GEEK is committed to earning and keeping your trust."<br />
<br />
; [[Media:Donor FAQ-edit.odt|Donor FAQ Brochure]]<br />
: To provide donors with all sorts of info regarding donating hardware, ranging from Oregon E-cycles info to hard drive wiping suggestions.<br />
<br />
; [[Media:Contribution-receipt.odt|Contribution Receipt]]<br />
: For when someone donates money (without gizmos) and wants a nice official receipt. '''We can enter these kinds of donations in the database now!''' But if the database is down and you need a donations receipt, download this, fill it out, print two copies -- one for the contributor, and one to put in the till.<br />
<br />
; [[Media:4.4.2-F_Visitor_and_Contractor_Sign_In_Log_-_Rev_c.pdf | Visitor Log]]<br />
: Please have any visitor, like a contractor, new vendor, special person getting a tour outside of regular tours, sign in and out on this log. This log is to determine who is in the building besides paid staff and signed in volunteers in case of an emergency.<br />
<br />
==For Receiving==<br />
; [[Media:Receiving-slip.gnumeric|Hardware Contribution Slip aka Tally Sheet (tally sheet)]]<br />
: Current "receiving-donation-form", for use by hardware donations workers and the front desk<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven). Print these on Dazzle in the Wine Cellar - one at a time!<br />
<br />
; [[Media:Other_recyclers.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
== Build Program ==<br />
===Specs and information===<br />
; [[Media:Certevaltrainers.odt|Certified Eval Trainers]]<br />
: List of staff, subs, and volunteers who are Eval instructors<br />
<br />
; [[Media:Build-specs.odt | Build Specs]]<br />
: The current build specs in an easy to print form. Please use our color printer (Dazzle) to print these.<br />
<br />
; [[Media:TechSupportPolicy_Build.odt | Tech Support Policy for Builders]]<br />
: This Tech support policy should be given to builders when they take home their FreekBox.<br />
<br />
; [[Media:Post-Build-Application.odt | Post-Build Area Application]]<br />
: This is the Application needed for Builders to move on to Post-Build areas. MAKE SURE TO PRINT THIS DOUBLE SIDED!<br />
<br />
===Labels===<br />
; [[Media:Keeper.glabels|Keeper (Green Light) Labels-5963 or 5163]]<br />
:These are the labels used in system evaluation to indicate a system is a keeper. They belong in the system evaluation area.<br />
<br />
; [[Media:Fg-pdx.glabels|FG-PDX Labels-5167]]<br />
:These are the labels that designate that the computer came from the city.<br />
<br />
; [[Media:Recycle.glabels|Reason for Recycle Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to be recycled and why. They belong in the system evaluation area.<br />
<br />
; [[Media:Rejected.glabels|Reject Labels-5962 or 5162]]<br />
:These are the labels used throughout the building (except in system evaluation) to indicate a system is to be recycled and why. They belong in the build area.<br />
<br />
; [[Media:Hold.glabels|Hold Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to being held for special consideration. They belong in the system evaluation area.<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven).<br />
<br />
; [[Media:Laptop_keeper_2.glabels|Laptop Keeper Labels-5963 or 5163]] <br />
: New laptop labels. [[User:Koopa|Ian]] 00:03, 22 April 2009 (UTC)<br />
<br />
; [[Media:Laptoprecycle.glabels|Laptop Recycle Labels-5962 or 8462 or 5162]]<br />
<br />
; [[Media:HardDriveRemoved.glabels|Hard Drive Removed labels-5167]]<br />
: Little labels for recycle laptops and for devices from system eval that are not systems but may have had hard drives.<br />
<br />
; [[Media:MotherboardLabels.glabels|MoBo Labels-5963 or 8463 or 5163]]<br />
:These are the labels used in Advanced Testing to indicate a MoBo that is Tested and good. They belong in the Advanced testing area.<br />
<br />
; [[Media:As-Is_laptop_label.glabels|As-Is Laptop Labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:Scraptops.glabels|"Scraptops" Parts Laptop labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:User_password.glabels|Username and Password Labels--Avery 5167]]<br />
: ''NOTE: Needs to be updated. Nowhere will the user normally encounter the Username OEM. Probably should be changed to "Default User; Password: "''<br />
<br />
; [[Media:Parts_Only_Laptop.glabels|Label for "Parts Only Laptop"--Avery 5963]]<br />
<br />
; [[Media:Server_Specs.glabels|Label for completed servers--Avery 5963]]<br />
<br />
; [[Media:DNR.glabels|Do Not Retest Labels]] (Avery return address)<br />
: Labels used to mark items for recycling<br />
<br />
; [[Media:new_laptop_hdd_label|New Laptop HDD Labels]] (Avery return address)<br />
: Labels to distinguish laptop HDDs ordered online<br />
<br />
===HOWTO Print Labels===<br />
*Open browser, go to Free Geek Wiki.(http://wiki)<br />
*Search for "deadtrees".<br />
*Go to section for Labels.<br />
*Find desired label (if unsure, go by description given). Once you have found desired label/s, look at the number next to label title. This is the label size code. See label boxes next to printer.<br />
*Get desired number of blank label sheets of the correct label size. This number is in upper right-hand corner of label sheet. (ex. Label sheets for Keepers are numbered 5963 or 5163)<br />
*Place sheet/s in top (front) tray of Library printer, face up.<br />
*Click on desired label type, then on "OK". This opens glabels screen. Wait for form to appear.<br />
*Press Ctrl-p and select desired number of copies, up to 10.<br />
*Check the "printer" tab to make sure printer is set to "label".<br />
*Press "print".<br />
<br />
==Printers==<br />
; [[Media:Printer_Fresh_Used_Ink_Scanner.pdf|Printer Test Page]]<br />
: Print this as a test page and attach to store and grant ready printers<br />
<br />
; [[Media:Printer_scanner_as_is_no_ink.pdf|Printer As is test page]]<br />
: Print this as for tested printers that are to be sold with No Ink<br />
<br />
; [[Media:Printer_Scanner_Test_Page.pdf|Scanner test page]]<br />
: Print this page for tested scanners.<br />
<br />
; [[Media:Printer_Fax_Test_Page.pdf|Fax Test Page]]<br />
: Print and Fax this as a test page then attach to store and grant ready Fax machines.<br />
<br />
; [[Media:Printer_Sales_Form.pdf | Printers vendors Sales Tally Sheet]]<br />
: This page is to be printed out for the vendors to record there purchases from Printer land.<br />
<br />
== Office ==<br />
<br />
; [[Media:Employee_emergency_info.odt|Employee Emergency Injury Information]]<br />
:Print out on bluish paper and cut apart. Have these printouts on hand with Incident/Accident Reports, located in the BLUE folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to an injured employee to seek treatment.<br />
<br />
; [[Media:Volunteer_emergency_info.odt|Volunteer Emergency Injury Information]]<br />
:Print out on reddish paper and cut apart. Have these printouts on hand with Special Risk Accident Claim Form reports, located in the RED folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to the injured volunteer to seek treatment.<br />
<br />
; [[Media:supply.odt|Supply Replacement List]]<br />
<br />
;[[Media:Class cards.odt|Reminder Cards]]<br />
:These reminder cards can be used for shifts or for classes. <br />
<br />
; [[Media:FD_EQUIPMENT_FORM.odt|Equipment Pass]]<br />
: When people want to bring tools, laptops, PCs, etc. into the building please use this form.<br />
<br />
; [[Media:Ombudsman.odt|The Role of The Ombudsman]]<br />
: Posted at the Donor Desk, Volunteer Desk and Thrift Store - shows the current Ombudsman and HR members who can serve as alternative Ombudsmen.<br />
<br />
; [[Media:Conflict-of-interest-agreement.odt|Conflict of Interest Agreement]]<br />
<br />
; [[Media:Statecontinuationletter.odt|State Continuation Election Form]]<br />
: For health plan administrator use. Signed by outgoing employees who were covered by our health plan.<br />
<br />
; [[Media:Letterhead.odt|Blank letterhead - slogan is "COMPUTERS INTERNET EDUCATION THRU RECYCLING"]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:new_letterhead.odt|Blank letterhead - New! - slogan is "Helping the needy get nerdy since the beginning of the third millenium..."]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:Faxcover.odt|Fax Cover Sheet]]<br />
<br />
; [[Media:Determination-letter.png| Letter of Determination]]<br />
: This is the letter from the IRS that shows we are a 501(c)(3) tax-exempt organization.<br />
<br />
==Education==<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:August 2011 date and time.odt|August 2011 Classes Schedule]]<br />
; [[Media:September 2011 date and time.odt|September 2011 Class Schedule]]<br />
; [[Media:Getting Started description.odt|Getting Started Class Descriptions]]<br />
; [[Media:Classes at free geek.odt|Class Descriptions]]<br />
; [[Media:Teacher questions.odt|New Teacher Form]]<br />
; [[Media:Manual_v1.0.odt|10.04 Manual]]<br />
:This is the most recent version of the manual that is shipping with all of our systems.<br />
; [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==Recycling==<br />
<br />
<br />
; [[Media:OutgoingMaterialsReport.odt|Outgoing Materials Report]]<br />
: Use for all shipments from Recycling<br />
; [[Media:Shipment ID.odt|Shipment ID]]<br />
: To identify gaylords and what's in them<br />
; [[Media:Daily_Forklift_Checklist.odt|Daily Forklift Checklist]]<br />
: Forklift must pass this checklist before use<br />
; [[Media:WhoGetsWhat.odt|Who Gets What]]<br />
: Which Vendor gets which commodity<br />
; [[Media:MonitorTestRunTime.ods|Monitor Test RunTime]]<br />
: Monitor Test uses this to make sure they run the Monitor for at least 1 hour<br />
; [[Media:ToolKitChkOutChkIn.odt|ToolKit CheckOut/CheckIn]]<br />
: ToolKit Checkout/Checkin Form<br />
; [[Media:CRT_Inventory.odt|CRT Inventory form]]<br />
: Record how many CRT Monitors are waiting to go into the gaylords<br />
; [[Media:WarehouseChecklist.odt|Warehouse Closing Checklist]]<br />
: Use at end of business day in Recycling. Posted at back door.<br />
; [[Media:Warehouse_used_glove_notice.odt|Used glove notice]]<br />
: Label the used glove bin and post the notice that gloves are used/please wash hands.<br />
; [[Media:WrhsVolIntrnChcklst.gnumeric|Warehouse Volunteer Intern Checklist]]<br />
: Checklist of all warehouse tasks available to a volunteer intern, used to track progress.<br />
<br />
== Beancounting ==<br />
; [[Media:Till-worksheet.gnumeric|Till worksheet]]<br />
: This is a spreadsheet that can be used to count money in the tills at the end of a cashier's shift, and also for beancounting the following day. It is filled out and printed out at the end of the cashier's shift (and then included in the till), and it is filled out and printed out to include in the daily transaction books by the beancounters.<br />
<br />
; [[Media:Endofshiftform.gnumeric|End of shift form]]<br />
: This lives in the bookkeeping toolbox and is printed out blank and then partially filled out when preparing a till to show how much money the till started with. It is completed at the end of a shift to reflect how much money is in the till at the end of the shift.<br />
<br />
; [[Media:Deposit_sanity_check.gnumeric|Deposit sanity check]]<br />
: This is a way of quickly checking if your deposit matches the amount of the till worksheets.<br />
<br />
; [[Media:Inventory-sheet.gnumeric|Inventory Sheet]] <br />
: This is used at the end of the month during the gizmo inventory.<br />
<br />
==Inreach==<br />
; [[Media:Adoption_Certificate.odt|Adoption Certificate]]<br />
: To be filled out by staff and/or adoption teachers and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
; [[Media:Build_Certificate.odt|Build Certificate]]<br />
: To be filled out by staff and/or build instructors and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
==Outreach== <br />
; [[Media:Spanish_Outreach_1.odt|Spanish Build Outreach Flier]] <br />
: This is the bilingual outreach flier for the Spanish Build program. <br />
; [[Media:Free_geek_hi-res.svg|Free Geek Logo]]<br />
: Scalable Vector Graphic of Free Geek's logo.<br />
<br />
; [[Media:Photo_Release_Form.pdf|Photo Release Form]]<br />
: For using a picture of an adult in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Minor_Photo_Release_Form.pdf|Minor Photo Release Form]]<br />
: To be signed by parent before using a picture of an minor in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Adoption-outreach.odg|Adoption Outreach Flyer]]<br />
: Earn-a-computer tear-off sheets. Outreach. For hardware grants use. Given to organizations receiving grants from us. Outreach.<br />
<br />
; [[Media:Donor_email_signup.odt|Donor email signup]]<br />
: For PR to collect donor emails for quarterly email newsletter.<br />
<br />
; [[Media:Spanish Etiquette .odt|Spanish Etiquette Brochure]] <br />
: The Etiquette Brochure translated. <br />
; [[Media:TriFoldBrochureTEMPLATE.odt|Tri-Fold Brochure Template]]<br />
: '''Note:''' To print these correctly, make sure to select "Short Edge (Flip)" under Duplex options (look under "Properties" to find Duplex options)<br />
<br />
; [[Media:Thanks.odt|Thank You Template]]<br />
: Thank you letter template to be mailed out for donations over $100, with or without hardware. See [[Processing Monetary Donations]] for further instructions or an e-mail template.<br />
<br />
=== Tabling ===<br />
; [[Media:Outreach_Final_Document.odt|Informational Packet and Training for Tabling Events]] <br />
<br />
; [[Media:Outreach_events_volunteer_log.odt|Outreach and Tabling Events Volunteer Log]] <br />
<br />
; [[Media:Newsletter_signup.odt|Newsletter sign up]]<br />
<br />
; [[Media:Programs_short.odt|Programs_short]]<br />
: Quick explanation of Free Geek, adoption, and build programs.<br />
<br />
; [[Media:Toxins.odg|Toxins]]<br />
: Chart explaining toxins present in computers.<br />
<br />
; [[Media:g2g brochure.odt|Girls2Geeks Brochure]] <br />
<br />
; [[Media:Plug_Into_Portland_.odt|Information about Plug Into Portland]]<br />
<br />
==Online Sales==<br />
; [[Media:Ebay_intial_eval_form.odt| eBay evaluation form]]<br />
: A work in progress<br />
;[[Media:Online_sales.glabels|Online Sales Label]]<br />
:Something to stick on items for sale so we know what's what.<br />
<br />
== Receiving ==<br />
<br />
; [[Media:Keyboard Testing.odt|Keyboard Testing]]<br />
: Updated 4/27/2010 [[User:Brittany|Brittany]] 01:15, 30 April 2010 (UTC)<br />
<br />
; [[Media:Mouse Testing.odt|Mouse Testing]]<br />
: This is no longer in use.<br />
: Updated version can be found on the here: [[Mouse Testing]]<br />
<br />
; [[Media:Items we do not take.odt|Items we do not take]]<br />
: A visual guide to items we do NOT accept in hardware donations: microwaves, smoke detectors, large appliances, florescent light bulbs, styrofoam, and batteries.<br />
<br />
; [[Media:Printer Triage Modified.odt|Printer Triage Modified]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Special requests.odt|Special Requests for Receiving]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Staff_FYI.odt|Staff Update FYI]] - <br />
: A template for letting receiving staff know when things change. Includes staff members' names as of Nov. 09.<br />
<br />
; [[Media:Testing Stations.odt|Testing Stations]]<br />
: Signs for Mouse Testing, Keyboard Testing, and Speaker Testing.<br />
: Additional Receiving box signs for Keyboard Testing can be found here: [[Keyboards (Receiving)]]<br />
: Additional Receiving box signs for Mouse Testing can be found here: [[Mouse Testing]]<br />
<br />
; [[Media:Wash Your Hands.odt|Wash Your Hands]]<br />
: Seriously, guys. They're filthy.<br />
<br />
; [[Media:Tallysheetcrt.odt|Tally Sheet Clarification]]<br />
: A visual aid to help clarify between Systems w/CRTs (or Systems w/LCDs) vs. Systems and their separate monitors<br />
<br />
; [[Media:Stealing is a crime.odt|Stealing From This Donation Site Is a Crime]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that stealing from this donation site is a crime.<br />
<br />
;[[Media:No dumping sign.odt|No Dumping sign]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that leaving donations other than during business hours is considered illegal dumping.<br />
<br />
;[[Media:Solid state hard drive.odt|Solid State Hard Drive vs. Laptop SODIMM]]<br />
: One needs to be locked up b/c of personal info, the other does not.<br />
<br />
=== Receiving Box Labels ===<br />
All receiving box labels can be found here: [[Receiving Boxes]]<br />
<br />
=== Who takes What ===<br />
; [[Media:Printerland.odt|Printerland]]<br />
: A chart that specifies the items that printerland wants and does not want.<br />
<br />
: Printers takes: Printers, Multi-function Printers, Fax Machines, Scanners, Typewriters, Label Makers, Point of Sale Machines and Receipt Printers, Adding Machines, Hand-held and Slide Scanners, New/Used Ink, New/Used Toner. Printers does not take: Photocopiers, Print Servers, Scanners.<br />
; [[Media:AV Triage.odt|AV Triage]]<br />
: What to do with VCRs, satellite TV receivers, cable TV receivers, and Tivo/DVR recorders<br />
; [[Media:AV Want1.odt|AV "Wants" Page 1]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Want2.odt|AV "Wants" Page 2]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Don't Want.odt|AV "Doesn't Want"]]<br />
: A chart that specifies the items that AV does not want.<br />
; [[Media:Store.odt|Store]]<br />
: A chart that specifies the items that the store does not want.<br />
<br />
==Tech Support==<br />
; [[Media:Techsupportintake_2.odt|Tech Support Intake Form]]<br />
:For use when a computer is left at Tech Support to record the adopters name, contact info, login info, issues, and who the adopter spoke to. Use this to screen for tech support and gather as much info as possible to make their lives a little easier.<br />
; [[Media:Running_windows_programs_in_ubuntu.pdf|Ubuntu for windows converts]]<br />
:Handout for wine Class, or any volunteers wanting general info on running windows programs.<br />
; [[Media:support_outgoing_form.odt| Tech Support Outgoing Form]]<br />
: Use this when a system is leaving tech support and going to build or laptop build<br />
; [[Media:ts_store_credit_form.odt|Store Credit Form]]<br />
: Use this when there is no comparable laptop/desktop to replace a broken one.<br />
; [[Media:New-user-guide-BETA1-20100826.odt| New User Guide (BETA)]]<br />
; See also: help.freegeek.org (further down page)<br />
; [[Media:Tech_Support_Instructionsf_or_Front_Desk.odt| Tech Support Information for Front Desk]]<br />
: Instructions for Front Desk on how to properly intake new boxes and fill in RT forms.<br />
== Advanced Testing ==<br />
; [[Media:Power_Adapter_Sorting_2.0.odg|Power Adapter Sorting 2.0]]<br />
: Currently used by Advanced Testing<br />
<br />
; [[Media: Tested By Stickers.glabels|Tested By Stickers--Avery 5167]]<br />
: Little stickers with space for initials of tester.<br />
<br />
; [[Media: Tested by RAM.glabels|Tested by Stickers - RAM --Avery 5167]]<br />
: Little stickers for tested RAM<br />
<br />
; [[Media:UntestedLabels.glabels|Untested/Powers On Stickers--Avery 5167]]<br />
: Little stickers that read exactly as advertised.<br />
<br />
; Tested Cell Phone Labels - 5963 or 8463 or 5163<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:NoProc.glabels|No Processor Labels - Avery 5167]]<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:Hard_drive_labels.glabels|Hard drive tested stickers--Avery 5167]]<br />
: Little stickers that say "___ Gigabytes" & "Tested by ___" [[User:Koopa|Ian]] 00:15, 22 April 2009 (UTC)<br />
<br />
; [[Image:MotherboardLabels.glabels|Tested motherboard stickers]]<br />
: Stickers with details on tested motherboards<br />
<br />
== Supported formats ==<br />
<br />
We currently support these formats for upload:<br />
<br />
* OpenOffice Graphics files (.odg)<br />
* OpenOffice Text files (.odt)<br />
* Gnumeric spreadsheet files (.gnumeric)<br />
* Glabels label files (.glabels)<br />
* Portable Network Graphic (.png)<br />
* Portable Document Format (.pdf)<br />
<br />
Most other formats are not supported for upload.<br />
<br />
If the files listed below are not being used, we should simply archive their old PS files and remove them from this list. Otherwise, we should take measures to get versions in supported formats uploaded.<br />
<br />
=== html (switch formats): ===<br />
(We will not support the upload of HTML files. Switch the format to something else and we will upload that instead. Links to the postscript and the most recent html files are included.)<br />
* build-qc.html [http://web.freegeek.org/deadtrees/mulch/ps/build-qc.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/build-qc.html?format=raw]<br />
* burninbatch.html [http://web.freegeek.org/deadtrees/mulch/ps/burninbatch.ps][http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/burninbatch.html?format=raw]<br />
* specs.html [http://web.freegeek.org/deadtrees/mulch/ps/specs.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/specs.html?format=raw]<br />
<br />
<br />
== Thrift Store ==<br />
See [[Store Docs]]<br />
<br />
== Council ==<br />
* [[Media:Councilintro.pdf| Council Introduction]]<br />
<br />
== Hardware Grants ==<br />
<br />
* [[Media:Donationlettertemplate.odt| Donation Letter]]<br />
: Sometimes organizations request a donation letter stating the items that Free Geek granted them. Here is a template to be filled in and signed by the grant shepherd and then given to the organization, whether via fax, mail, or in person.<br />
<br />
* [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==help.freegeek.org==<br />
* [[Media:Install_Hard_Drive.pdf| How to Install and Format a Hard Drive]]. Handout in pdf form. This a trifold leaflet. It needs to be printed Double sided -- flip short side.<br />
<br />
== Library ==<br />
* [[Media:Free geek library sign.odt| How to Check Out books from Library]]<br />
: How to check out books from the Free Geek Library<br />
<br />
* [[Media:computer_login.ods| Library Computer Lab Login Sheet]]<br />
: Blank login sheets for computer lab. Double-sided. Print as needed.<br />
<br />
==Obsolete?==<br />
* [[Media:Store_Agreement.odt]] [[User:Koopa|Ian]] 21:34, 16 December 2010 (UTC)<br />
* [[Media:Classsched1.odg]] <br />
* [[Media:Classsched2.odg]]<br />
* [[Media:Schedule-adv-testing.odt]]<br />
* [[Media:Schedule-class-adoption.odt]]<br />
* [[Media:Schedule-class-commandline.odt]]<br />
* [[Media:Schedule-class-linux.odt|Schedule Class]]<br />
* [[Media:2008 geek brochureFINAL.pdf|2008 Contributions Brochure]]<br />
* [[Media:Community Recipients and Testimonials.odt|Community Recipients and Testimonials]] ([[Media:Community Recipients and Testimonials.pdf|PDF]])</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Dead_trees&diff=58456Dead trees2011-09-15T21:25:28Z<p>Elizabethwt: /* Hardware Grants */</p>
<hr />
<div>This page is an index for files that need to look a certain way when printed out, for example forms and brochures where the page layout is very important. <br />
<br />
There are a variety of applications that can produce these printouts, including Openoffice, Glabels, and Gnumeric. please install the freegeek-deadtrees package in order to ensure that you have them all installed. if you include files on this page that are not supported by the above mentioned programs, please inform an [[ASS]].<br />
<br />
If there are files listed here that don't need to look a certain way when printed out, they should probably just be moved to a regular wiki page.<br />
<br />
There are some files here that were originally [[Dead trees#html (switch formats):|uploaded]] as postscript files only. (The old system had a place for source files, but some authors did not commit their source files.) In those cases, the postscript file should be used as a basis for re-creating the document using open office or another appropriate application.)<br />
<br />
To use these files click on the link. If your computer is properly configured your application will open the document. You may need to install additional software and/or configure your browser to do this.<br />
<br />
; [[Media:After-hours-access-log.gnumeric|After-hours-access-log.gnumeric]]<br />
:After hours access sign in and sign out log, located near the alarm access panel near the meeting room.<br />
; [[Media:General_conduct_guidelines.odt|General Conduct Guidelines]]<br />
:Rules of conduct while at FREE GEEK to ensure we are all treated with respect while we're here.<br />
; [[Media:Application_instruction_halfsheet.odt|Volunteer Intern Application Instructions Halfsheet]]<br />
:Please print this out to give to prospective volunteer interns.<br />
;[[Media:Acceptable_use_policy.odt|Acceptable Use Policy]]<br />
: This is posted on the wall next to public access terminals and should reflect the actual [[Acceptable Use Policy]] on this wiki. It also warns users about limits to using the public terminals.<br />
<br />
===Tally Sheets===<br />
; [[Media:Generic-tally.gnumeric|Generic tally sheet]]<br />
: This is the recycling tally sheet that could be used anywhere. It tracks how many recycle gizmos we send out. Data entry volunteers can use this to enter data in the database.<br />
<br />
; [[Media:Evaltally.gnumeric|Evaluation Tally sheet]]<br />
: This is the system evaluation tally sheet that hangs on the cart in system evaluation. It tracks how many '''regular''' keeper and how many recycle systems we send to the warehouse. Data entry volunteers use this to enter data in the database<br />
<br />
; [[Media:Eval-misc-tally.gnumeric|Misc Eval tally sheet]]<br />
: This is the system evaluation tally sheet that hangs '''above''' the cart in system evaluation. It tracks how many '''irregular''' recycle systems we send to the warehouse. (These irregular systems are macs, or have integrated monitors.) Data entry volunteers use this to enter data in the database.<br />
<br />
; [[Media:Inventory-tally.gnumeric|Inventory Tally Sheet]]<br />
: This is used during inventory at the end of the month.<br />
<br />
; [[Media:Mac-tally.gnumeric|Macintosh Tally Sheet]]<br />
: This is used to mark Macintosh Systems as recycled.<br />
<br />
; [[Media:CRT-Monitor-tally.gnumeric|CRT (and LCD) Monitor Tally Sheet]]<br />
: This is used to mark CRT Monitors as recycled. It also has room for LCD Monitors since they may be moving to the warehouse.)<br />
<br />
; [[Media:TV-tally.gnumeric|TV Tally Sheet]]<br />
: This is used to mark CRT and LCD TVs as recycled.<br />
<br />
; [[Media:Monitor-tv-tally.gnumeric|Monitor and TV Tally Sheet]]<br />
: More generic. This is used to mark CRT and LCD monitors and TVs as recycled.<br />
<br />
; [[Media:Laptop-tally.gnumeric|Laptop Tally Sheet]]<br />
: This is used to mark Laptops (Mac and Non-Mac) as recycled.<br />
<br />
; [[Media:Printerland-tally.gnumeric|Printerland Tally Sheet]]<br />
: This is used to mark gizmos typically found in Printerland as recycled.<br />
<br />
; [[Media:LCD_test_tally.gnumeric|LCD Monitor Recycling Tally Sheet]]<br />
: This is used to tally LCDs sent to recycling.<br />
<br />
; [[Media:InventoryTags.odt|Inventory Tags]]<br />
: These are used to lable gizmos as being disbursed to infrastructure.<br />
: Print on #4013 labels.<br />
<br />
===Adoption Program Information===<br />
; [[Media:Spanish_Volunteer_Information-1.odt|Information for Spanish-speaking volunteers]] <br />
: This is the information about Free Geek in Spanish that we can hand out at the Front Desk. <br />
<br />
; [[Media:Adoption_Program_Information.odt|Adoption Packet]]<br />
: This is the information we give to all volunteers interested in the Adoption Program! Please note that this document must be printed double-sided and then cut in half.<br />
<br />
;[[Media:Adoption_Program_Information-1.odt|Spanish Adoption Packet]] <br />
: This is the Spanish version of the Adoption Packet. <br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: This has been developed to accomodate the 10 spots we now have in printerland! It is '''legal size.''' Print on VINO and specify the upper tray because it can accommodate multiple legal size pages. <br />
<br />
; [[Media:Adoption_exit_survey.odt|Adoption Exit Survey]]<br />
: For feedback from outgoing adopters.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: For Groups interested in Group Volunteering.<br />
<br />
===Prebuild Program Information===<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]</s><br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation. It lives on a clipboard at the front desk.<br />
<br />
;[[Media:Toolbox-checkout.gnumeric|Tool Box Checkout]]<br />
: Used to check toolboxes out to volunteers in prebuild.<br />
<br />
; [[Media:card sorting cards.gnumeric|Card Sorting Lesson Box Cards]]<br />
: Laminated cards that pre-build volunteers use to label computer cards sorted by connector and appropriate card slot.<br />
<br />
; [[Media:ram sorting card.gnumeric|Ram Sorting Lesson Box Cards]]<br />
: Laminated cards used to label different types of ram.<br />
<br />
===Build Program Information===<br />
; [[Media:Build_Packet.odt|Build Packet]]<br />
: Information for volunteers interested in becoming build volunteers. Please note that this document should be printed double-sided.<br />
<br />
; [[Media:Build_Packet_Spanish.odt|Spanish Build Packet]] <br />
: Information for volunteers interested in Spanish Build. Please note that the document should be printed double-sided. <br />
<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Schedule-build1.odt|Build Schedule]]</s><br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk. <br />
<br />
; [[Media:washyerhands.odt|Build Signage]]<br />
: A copy of the reminder to volunteers to wash their hands, to be coupled with the Toxins chart (under "Tabling").<br />
<br />
; [[Media:BuildInstructorOrientation.odt|Build Instructor Orientation]]<br />
: Checklist for new Build Instructors<br />
<br />
; [[Media:Teaching_Philosophy.odt|Build Teaching Philosophy]]<br />
: Teaching philosophy of the Build program.<br />
<br />
; [[Media:Build_Checklist.odt|Build Checklist]]<br />
: Assembly and QC Checklists<br />
<br />
; [[Media:Basiccheck.odt|Basiccheck Check List]]<br />
: Basiccheck Checklist Packet <br />
<br />
; [[Media:Spanish_Build_Quality_Control_Checklist_.odt |Spanish Build Quality Control Checklist]] <br />
: Spanish Build Quality Control Checklist.<br />
<br />
; [[Media:warehouse_signage.svg|Build Shelves Warehouse Signage]]<br />
: Sign warning against opening systems in the warehouse without instructor supervision.<br />
<br />
==Front Desk==<br />
===Volunteer Desk===<br />
; [[Media:Volunteer_orientation_packet.odt|Volunteer Orientation Packet]]<br />
:Orientation packet to go home with each new volunteer when taking their first tour.<br />
<br />
; [[Media:Volunteer_application.odg|Volunteer Application]]<br />
:Application to be completed in full (all bold field required) by new volunteers, after reading the Volunteer Orientation Packet.<br />
<br />
; [[Media:Volunteering_for_school_credit_guidelines.odt|Volunteering for School Credit]]<br />
:Please hand this form to people interested in volunteering for high school or college credit.<br />
<br />
; [[Media:Comm_svc_info_sheet.odt|Community Service Info Sheet]]<br />
:Give this information sheet to all volunteers inquiring about doing Court Community Service with us.<br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: Schedule and sign-in sheet (legal sized paper) for the 24 hour adoption program. Print on VOLPRINT1. <br />
<br />
; [[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]<br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation ("Pre-Build"). It lives on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Schedule-build1.odt|Build Schedule]]<br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Builders_Clipboard_Cover.odt|Cover Sheet to the Build Schedule]]<br />
: Cover page for the Builder's Clipboard.<br />
<br />
; [[Media:Voluntarios_-1.odt|Spanish Volunteer Orientation Packet]] <br />
:Orientation Packet for Spanish-speaking folks. <br />
<br />
; [[Media:Application.odt|Spanish Volunteer Application]] <br />
:Application for Spanish-speaking folks. <br />
<br />
;[[Media:Spanish Volunteer Information.odt|Spanish Info Form]]<br />
:For all Spanish speakers interested in volunteering at Free Geek.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: Details and contact information for Groups interested in Group Volunteering.<br />
<br />
; [[Media:Group Volunteer Form.odt|Group Volunteer Form]]<br />
: This is the form that is given to large groups when they come to volunteer. They should fill this out before/while they volunteer. They should fill out a new form each time they come to volunteer.<br />
<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
<br />
; [[Media:Free_Geek_Brochure.odg|Free Geek Brochure]]<br />
: These are for the general public to learn more about Free Geek (and maybe kick us down some cash). For printing: Select Print, in the print box, select properties, under the paper tab, select "long edge (standard)" in the duplex space, select OK. Now enter the number of copies you want and click "collate." Press OK. It is always good to print a few first to make sure layout is right.<br />
<br />
; [[Media:Free_Geek_Brochure-es.odg|Free Geek Spanish Brochure]]<br />
: This is a Spanish version of the Free Geek Brochure. See Renee. <br />
<br />
; [[Media:Receipt-log.odt|Receipt log]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This should be filled out so a normal receipt can be entered when the database is again accessible.<br />
<br />
; [[Media:Borrow book.odt|Borrow book log sheets]]<br />
: For checking out items or books from Free Geek temporarily via the Borrow Book. These sheets are kept in the binder up front and each entry must be signed by a staff person at check-out and check-in.<br />
<br />
; [[Media:Paper-receipt.odt|Generic donation form]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This can be given to donors in lieu of a regular receipt.<br />
<br />
; [[Media:Styrofoam_recycling.odt|Styrofoam Recycling Information]]<br />
: To provide donors with information regarding styrofoam recycling.<br />
<br />
; [[Media:Other_Recyclers_List.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
<br />
==Donations Desk==<br />
<br />
===Bookkeeping slips (for Front Desk and Thrift Store)===<br />
; [[Media:Credit Card Receipt Form.odt|Credit card receipt form]]<br />
: Used when purchasing items with the debit card. <br />
<br />
; [[Media:Iou-reimbursement.odt|IOU/Reimbursement Form]]<br />
: To reimburse people from the store or front desk tills for purchases made, etc.<br />
<br />
; [[Media:Mileage.gnumeric|Mileage reimbursement form]]<br />
: This lives at the front desk and is used to show how much money was spent on reimbursements for Free Geek business travel. It is completed after the trip when the money is reimbursed to the traveler.<br />
<br />
; [[Media:Privacy sign.odt|Privacy Sign]]<br />
: First version! 1/14/2010: "FREE GEEK respects your privacy and takes it very seriously. We will not sell or share your personal information with anyone, and we respect the wishes of all donors in terms of privacy and solicitations. FREE GEEK is committed to earning and keeping your trust."<br />
<br />
; [[Media:Donor FAQ-edit.odt|Donor FAQ Brochure]]<br />
: To provide donors with all sorts of info regarding donating hardware, ranging from Oregon E-cycles info to hard drive wiping suggestions.<br />
<br />
; [[Media:Contribution-receipt.odt|Contribution Receipt]]<br />
: For when someone donates money (without gizmos) and wants a nice official receipt. '''We can enter these kinds of donations in the database now!''' But if the database is down and you need a donations receipt, download this, fill it out, print two copies -- one for the contributor, and one to put in the till.<br />
<br />
; [[Media:4.4.2-F_Visitor_and_Contractor_Sign_In_Log_-_Rev_c.pdf | Visitor Log]]<br />
: Please have any visitor, like a contractor, new vendor, special person getting a tour outside of regular tours, sign in and out on this log. This log is to determine who is in the building besides paid staff and signed in volunteers in case of an emergency.<br />
<br />
==For Receiving==<br />
; [[Media:Receiving-slip.gnumeric|Hardware Contribution Slip aka Tally Sheet (tally sheet)]]<br />
: Current "receiving-donation-form", for use by hardware donations workers and the front desk<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven). Print these on Dazzle in the Wine Cellar - one at a time!<br />
<br />
; [[Media:Other_recyclers.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
== Build Program ==<br />
===Specs and information===<br />
; [[Media:Certevaltrainers.odt|Certified Eval Trainers]]<br />
: List of staff, subs, and volunteers who are Eval instructors<br />
<br />
; [[Media:Build-specs.odt | Build Specs]]<br />
: The current build specs in an easy to print form. Please use our color printer (Dazzle) to print these.<br />
<br />
; [[Media:TechSupportPolicy_Build.odt | Tech Support Policy for Builders]]<br />
: This Tech support policy should be given to builders when they take home their FreekBox.<br />
<br />
; [[Media:Post-Build-Application.odt | Post-Build Area Application]]<br />
: This is the Application needed for Builders to move on to Post-Build areas. MAKE SURE TO PRINT THIS DOUBLE SIDED!<br />
<br />
===Labels===<br />
; [[Media:Keeper.glabels|Keeper (Green Light) Labels-5963 or 5163]]<br />
:These are the labels used in system evaluation to indicate a system is a keeper. They belong in the system evaluation area.<br />
<br />
; [[Media:Fg-pdx.glabels|FG-PDX Labels-5167]]<br />
:These are the labels that designate that the computer came from the city.<br />
<br />
; [[Media:Recycle.glabels|Reason for Recycle Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to be recycled and why. They belong in the system evaluation area.<br />
<br />
; [[Media:Rejected.glabels|Reject Labels-5962 or 5162]]<br />
:These are the labels used throughout the building (except in system evaluation) to indicate a system is to be recycled and why. They belong in the build area.<br />
<br />
; [[Media:Hold.glabels|Hold Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to being held for special consideration. They belong in the system evaluation area.<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven).<br />
<br />
; [[Media:Laptop_keeper_2.glabels|Laptop Keeper Labels-5963 or 5163]] <br />
: New laptop labels. [[User:Koopa|Ian]] 00:03, 22 April 2009 (UTC)<br />
<br />
; [[Media:Laptoprecycle.glabels|Laptop Recycle Labels-5962 or 8462 or 5162]]<br />
<br />
; [[Media:HardDriveRemoved.glabels|Hard Drive Removed labels-5167]]<br />
: Little labels for recycle laptops and for devices from system eval that are not systems but may have had hard drives.<br />
<br />
; [[Media:MotherboardLabels.glabels|MoBo Labels-5963 or 8463 or 5163]]<br />
:These are the labels used in Advanced Testing to indicate a MoBo that is Tested and good. They belong in the Advanced testing area.<br />
<br />
; [[Media:As-Is_laptop_label.glabels|As-Is Laptop Labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:Scraptops.glabels|"Scraptops" Parts Laptop labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:User_password.glabels|Username and Password Labels--Avery 5167]]<br />
: ''NOTE: Needs to be updated. Nowhere will the user normally encounter the Username OEM. Probably should be changed to "Default User; Password: "''<br />
<br />
; [[Media:Parts_Only_Laptop.glabels|Label for "Parts Only Laptop"--Avery 5963]]<br />
<br />
; [[Media:Server_Specs.glabels|Label for completed servers--Avery 5963]]<br />
<br />
; [[Media:DNR.glabels|Do Not Retest Labels]] (Avery return address)<br />
: Labels used to mark items for recycling<br />
<br />
; [[Media:new_laptop_hdd_label|New Laptop HDD Labels]] (Avery return address)<br />
: Labels to distinguish laptop HDDs ordered online<br />
<br />
===HOWTO Print Labels===<br />
*Open browser, go to Free Geek Wiki.(http://wiki)<br />
*Search for "deadtrees".<br />
*Go to section for Labels.<br />
*Find desired label (if unsure, go by description given). Once you have found desired label/s, look at the number next to label title. This is the label size code. See label boxes next to printer.<br />
*Get desired number of blank label sheets of the correct label size. This number is in upper right-hand corner of label sheet. (ex. Label sheets for Keepers are numbered 5963 or 5163)<br />
*Place sheet/s in top (front) tray of Library printer, face up.<br />
*Click on desired label type, then on "OK". This opens glabels screen. Wait for form to appear.<br />
*Press Ctrl-p and select desired number of copies, up to 10.<br />
*Check the "printer" tab to make sure printer is set to "label".<br />
*Press "print".<br />
<br />
==Printers==<br />
; [[Media:Printer_Fresh_Used_Ink_Scanner.pdf|Printer Test Page]]<br />
: Print this as a test page and attach to store and grant ready printers<br />
<br />
; [[Media:Printer_scanner_as_is_no_ink.pdf|Printer As is test page]]<br />
: Print this as for tested printers that are to be sold with No Ink<br />
<br />
; [[Media:Printer_Scanner_Test_Page.pdf|Scanner test page]]<br />
: Print this page for tested scanners.<br />
<br />
; [[Media:Printer_Fax_Test_Page.pdf|Fax Test Page]]<br />
: Print and Fax this as a test page then attach to store and grant ready Fax machines.<br />
<br />
; [[Media:Printer_Sales_Form.pdf | Printers vendors Sales Tally Sheet]]<br />
: This page is to be printed out for the vendors to record there purchases from Printer land.<br />
<br />
== Office ==<br />
<br />
; [[Media:Employee_emergency_info.odt|Employee Emergency Injury Information]]<br />
:Print out on bluish paper and cut apart. Have these printouts on hand with Incident/Accident Reports, located in the BLUE folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to an injured employee to seek treatment.<br />
<br />
; [[Media:Volunteer_emergency_info.odt|Volunteer Emergency Injury Information]]<br />
:Print out on reddish paper and cut apart. Have these printouts on hand with Special Risk Accident Claim Form reports, located in the RED folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to the injured volunteer to seek treatment.<br />
<br />
; [[Media:supply.odt|Supply Replacement List]]<br />
<br />
;[[Media:Class cards.odt|Reminder Cards]]<br />
:These reminder cards can be used for shifts or for classes. <br />
<br />
; [[Media:FD_EQUIPMENT_FORM.odt|Equipment Pass]]<br />
: When people want to bring tools, laptops, PCs, etc. into the building please use this form.<br />
<br />
; [[Media:Ombudsman.odt|The Role of The Ombudsman]]<br />
: Posted at the Donor Desk, Volunteer Desk and Thrift Store - shows the current Ombudsman and HR members who can serve as alternative Ombudsmen.<br />
<br />
; [[Media:Conflict-of-interest-agreement.odt|Conflict of Interest Agreement]]<br />
<br />
; [[Media:Statecontinuationletter.odt|State Continuation Election Form]]<br />
: For health plan administrator use. Signed by outgoing employees who were covered by our health plan.<br />
<br />
; [[Media:Letterhead.odt|Blank letterhead - slogan is "COMPUTERS INTERNET EDUCATION THRU RECYCLING"]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:new_letterhead.odt|Blank letterhead - New! - slogan is "Helping the needy get nerdy since the beginning of the third millenium..."]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:Faxcover.odt|Fax Cover Sheet]]<br />
<br />
; [[Media:Determination-letter.png| Letter of Determination]]<br />
: This is the letter from the IRS that shows we are a 501(c)(3) tax-exempt organization.<br />
<br />
==Education==<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:August 2011 date and time.odt|August 2011 Classes Schedule]]<br />
; [[Media:September 2011 date and time.odt|September 2011 Class Schedule]]<br />
; [[Media:Getting Started description.odt|Getting Started Class Descriptions]]<br />
; [[Media:Classes at free geek.odt|Class Descriptions]]<br />
; [[Media:Teacher questions.odt|New Teacher Form]]<br />
; [[Media:Manual_v1.0.odt|10.04 Manual]]<br />
:This is the most recent version of the manual that is shipping with all of our systems.<br />
; [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==Recycling==<br />
<br />
<br />
; [[Media:OutgoingMaterialsReport.odt|Outgoing Materials Report]]<br />
: Use for all shipments from Recycling<br />
; [[Media:Shipment ID.odt|Shipment ID]]<br />
: To identify gaylords and what's in them<br />
; [[Media:Daily_Forklift_Checklist.odt|Daily Forklift Checklist]]<br />
: Forklift must pass this checklist before use<br />
; [[Media:WhoGetsWhat.odt|Who Gets What]]<br />
: Which Vendor gets which commodity<br />
; [[Media:MonitorTestRunTime.ods|Monitor Test RunTime]]<br />
: Monitor Test uses this to make sure they run the Monitor for at least 1 hour<br />
; [[Media:ToolKitChkOutChkIn.odt|ToolKit CheckOut/CheckIn]]<br />
: ToolKit Checkout/Checkin Form<br />
; [[Media:CRT_Inventory.odt|CRT Inventory form]]<br />
: Record how many CRT Monitors are waiting to go into the gaylords<br />
; [[Media:WarehouseChecklist.odt|Warehouse Closing Checklist]]<br />
: Use at end of business day in Recycling. Posted at back door.<br />
; [[Media:Warehouse_used_glove_notice.odt|Used glove notice]]<br />
: Label the used glove bin and post the notice that gloves are used/please wash hands.<br />
; [[Media:WrhsVolIntrnChcklst.gnumeric|Warehouse Volunteer Intern Checklist]]<br />
: Checklist of all warehouse tasks available to a volunteer intern, used to track progress.<br />
<br />
== Beancounting ==<br />
; [[Media:Till-worksheet.gnumeric|Till worksheet]]<br />
: This is a spreadsheet that can be used to count money in the tills at the end of a cashier's shift, and also for beancounting the following day. It is filled out and printed out at the end of the cashier's shift (and then included in the till), and it is filled out and printed out to include in the daily transaction books by the beancounters.<br />
<br />
; [[Media:Endofshiftform.gnumeric|End of shift form]]<br />
: This lives in the bookkeeping toolbox and is printed out blank and then partially filled out when preparing a till to show how much money the till started with. It is completed at the end of a shift to reflect how much money is in the till at the end of the shift.<br />
<br />
; [[Media:Deposit_sanity_check.gnumeric|Deposit sanity check]]<br />
: This is a way of quickly checking if your deposit matches the amount of the till worksheets.<br />
<br />
; [[Media:Inventory-sheet.gnumeric|Inventory Sheet]] <br />
: This is used at the end of the month during the gizmo inventory.<br />
<br />
==Inreach==<br />
; [[Media:Adoption_Certificate.odt|Adoption Certificate]]<br />
: To be filled out by staff and/or adoption teachers and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
; [[Media:Build_Certificate.odt|Build Certificate]]<br />
: To be filled out by staff and/or build instructors and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
==Outreach== <br />
; [[Media:Spanish_Outreach_1.odt|Spanish Build Outreach Flier]] <br />
: This is the bilingual outreach flier for the Spanish Build program. <br />
; [[Media:Free_geek_hi-res.svg|Free Geek Logo]]<br />
: Scalable Vector Graphic of Free Geek's logo.<br />
<br />
; [[Media:Photo_Release_Form.pdf|Photo Release Form]]<br />
: For using a picture of an adult in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Minor_Photo_Release_Form.pdf|Minor Photo Release Form]]<br />
: To be signed by parent before using a picture of an minor in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Adoption-outreach.odg|Adoption Outreach Flyer]]<br />
: Earn-a-computer tear-off sheets. Outreach. For hardware grants use. Given to organizations receiving grants from us. Outreach.<br />
<br />
; [[Media:Donor_email_signup.odt|Donor email signup]]<br />
: For PR to collect donor emails for quarterly email newsletter.<br />
<br />
; [[Media:Spanish Etiquette .odt|Spanish Etiquette Brochure]] <br />
: The Etiquette Brochure translated. <br />
; [[Media:TriFoldBrochureTEMPLATE.odt|Tri-Fold Brochure Template]]<br />
: '''Note:''' To print these correctly, make sure to select "Short Edge (Flip)" under Duplex options (look under "Properties" to find Duplex options)<br />
<br />
; [[Media:Thanks.odt|Thank You Template]]<br />
: Thank you letter template to be mailed out for donations over $100, with or without hardware. See [[Processing Monetary Donations]] for further instructions or an e-mail template.<br />
<br />
=== Tabling ===<br />
; [[Media:Outreach_Final_Document.odt|Informational Packet and Training for Tabling Events]] <br />
<br />
; [[Media:Outreach_events_volunteer_log.odt|Outreach and Tabling Events Volunteer Log]] <br />
<br />
; [[Media:Newsletter_signup.odt|Newsletter sign up]]<br />
<br />
; [[Media:Programs_short.odt|Programs_short]]<br />
: Quick explanation of Free Geek, adoption, and build programs.<br />
<br />
; [[Media:Toxins.odg|Toxins]]<br />
: Chart explaining toxins present in computers.<br />
<br />
; [[Media:g2g brochure.odt|Girls2Geeks Brochure]] <br />
<br />
; [[Media:Plug_Into_Portland_.odt|Information about Plug Into Portland]]<br />
<br />
==Online Sales==<br />
; [[Media:Ebay_intial_eval_form.odt| eBay evaluation form]]<br />
: A work in progress<br />
;[[Media:Online_sales.glabels|Online Sales Label]]<br />
:Something to stick on items for sale so we know what's what.<br />
<br />
== Receiving ==<br />
<br />
; [[Media:Keyboard Testing.odt|Keyboard Testing]]<br />
: Updated 4/27/2010 [[User:Brittany|Brittany]] 01:15, 30 April 2010 (UTC)<br />
<br />
; [[Media:Mouse Testing.odt|Mouse Testing]]<br />
: This is no longer in use.<br />
: Updated version can be found on the here: [[Mouse Testing]]<br />
<br />
; [[Media:Items we do not take.odt|Items we do not take]]<br />
: A visual guide to items we do NOT accept in hardware donations: microwaves, smoke detectors, large appliances, florescent light bulbs, styrofoam, and batteries.<br />
<br />
; [[Media:Printer Triage Modified.odt|Printer Triage Modified]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Special requests.odt|Special Requests for Receiving]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Staff_FYI.odt|Staff Update FYI]] - <br />
: A template for letting receiving staff know when things change. Includes staff members' names as of Nov. 09.<br />
<br />
; [[Media:Testing Stations.odt|Testing Stations]]<br />
: Signs for Mouse Testing, Keyboard Testing, and Speaker Testing.<br />
: Additional Receiving box signs for Keyboard Testing can be found here: [[Keyboards (Receiving)]]<br />
: Additional Receiving box signs for Mouse Testing can be found here: [[Mouse Testing]]<br />
<br />
; [[Media:Wash Your Hands.odt|Wash Your Hands]]<br />
: Seriously, guys. They're filthy.<br />
<br />
; [[Media:Tallysheetcrt.odt|Tally Sheet Clarification]]<br />
: A visual aid to help clarify between Systems w/CRTs (or Systems w/LCDs) vs. Systems and their separate monitors<br />
<br />
; [[Media:Stealing is a crime.odt|Stealing From This Donation Site Is a Crime]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that stealing from this donation site is a crime.<br />
<br />
;[[Media:No dumping sign.odt|No Dumping sign]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that leaving donations other than during business hours is considered illegal dumping.<br />
<br />
;[[Media:Solid state hard drive.odt|Solid State Hard Drive vs. Laptop SODIMM]]<br />
: One needs to be locked up b/c of personal info, the other does not.<br />
<br />
=== Receiving Box Labels ===<br />
All receiving box labels can be found here: [[Receiving Boxes]]<br />
<br />
=== Who takes What ===<br />
; [[Media:Printerland.odt|Printerland]]<br />
: A chart that specifies the items that printerland wants and does not want.<br />
<br />
: Printers takes: Printers, Multi-function Printers, Fax Machines, Scanners, Typewriters, Label Makers, Point of Sale Machines and Receipt Printers, Adding Machines, Hand-held and Slide Scanners, New/Used Ink, New/Used Toner. Printers does not take: Photocopiers, Print Servers, Scanners.<br />
; [[Media:AV Triage.odt|AV Triage]]<br />
: What to do with VCRs, satellite TV receivers, cable TV receivers, and Tivo/DVR recorders<br />
; [[Media:AV Want1.odt|AV "Wants" Page 1]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Want2.odt|AV "Wants" Page 2]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Don't Want.odt|AV "Doesn't Want"]]<br />
: A chart that specifies the items that AV does not want.<br />
; [[Media:Store.odt|Store]]<br />
: A chart that specifies the items that the store does not want.<br />
<br />
==Tech Support==<br />
; [[Media:Techsupportintake_2.odt|Tech Support Intake Form]]<br />
:For use when a computer is left at Tech Support to record the adopters name, contact info, login info, issues, and who the adopter spoke to. Use this to screen for tech support and gather as much info as possible to make their lives a little easier.<br />
; [[Media:Running_windows_programs_in_ubuntu.pdf|Ubuntu for windows converts]]<br />
:Handout for wine Class, or any volunteers wanting general info on running windows programs.<br />
; [[Media:support_outgoing_form.odt| Tech Support Outgoing Form]]<br />
: Use this when a system is leaving tech support and going to build or laptop build<br />
; [[Media:ts_store_credit_form.odt|Store Credit Form]]<br />
: Use this when there is no comparable laptop/desktop to replace a broken one.<br />
; [[Media:New-user-guide-BETA1-20100826.odt| New User Guide (BETA)]]<br />
; See also: help.freegeek.org (further down page)<br />
; [[Media:Tech_Support_Instructionsf_or_Front_Desk.odt| Tech Support Information for Front Desk]]<br />
: Instructions for Front Desk on how to properly intake new boxes and fill in RT forms.<br />
== Advanced Testing ==<br />
; [[Media:Power_Adapter_Sorting_2.0.odg|Power Adapter Sorting 2.0]]<br />
: Currently used by Advanced Testing<br />
<br />
; [[Media: Tested By Stickers.glabels|Tested By Stickers--Avery 5167]]<br />
: Little stickers with space for initials of tester.<br />
<br />
; [[Media: Tested by RAM.glabels|Tested by Stickers - RAM --Avery 5167]]<br />
: Little stickers for tested RAM<br />
<br />
; [[Media:UntestedLabels.glabels|Untested/Powers On Stickers--Avery 5167]]<br />
: Little stickers that read exactly as advertised.<br />
<br />
; Tested Cell Phone Labels - 5963 or 8463 or 5163<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:NoProc.glabels|No Processor Labels - Avery 5167]]<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:Hard_drive_labels.glabels|Hard drive tested stickers--Avery 5167]]<br />
: Little stickers that say "___ Gigabytes" & "Tested by ___" [[User:Koopa|Ian]] 00:15, 22 April 2009 (UTC)<br />
<br />
; [[Image:MotherboardLabels.glabels|Tested motherboard stickers]]<br />
: Stickers with details on tested motherboards<br />
<br />
== Supported formats ==<br />
<br />
We currently support these formats for upload:<br />
<br />
* OpenOffice Graphics files (.odg)<br />
* OpenOffice Text files (.odt)<br />
* Gnumeric spreadsheet files (.gnumeric)<br />
* Glabels label files (.glabels)<br />
* Portable Network Graphic (.png)<br />
* Portable Document Format (.pdf)<br />
<br />
Most other formats are not supported for upload.<br />
<br />
If the files listed below are not being used, we should simply archive their old PS files and remove them from this list. Otherwise, we should take measures to get versions in supported formats uploaded.<br />
<br />
=== html (switch formats): ===<br />
(We will not support the upload of HTML files. Switch the format to something else and we will upload that instead. Links to the postscript and the most recent html files are included.)<br />
* build-qc.html [http://web.freegeek.org/deadtrees/mulch/ps/build-qc.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/build-qc.html?format=raw]<br />
* burninbatch.html [http://web.freegeek.org/deadtrees/mulch/ps/burninbatch.ps][http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/burninbatch.html?format=raw]<br />
* specs.html [http://web.freegeek.org/deadtrees/mulch/ps/specs.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/specs.html?format=raw]<br />
<br />
<br />
== Thrift Store ==<br />
See [[Store Docs]]<br />
<br />
== Council ==<br />
* [[Media:Councilintro.pdf| Council Introduction]]<br />
<br />
== Hardware Grants ==<br />
<br />
* [[Media:Donationlettertemplate.odt| Donation Letter]]<br />
: Sometimes organizations request a donation letter stating the items that Free Geek granted them. Here is a template to be filled in and signed by the grant shepherd and then given to the organization, whether via fax, mail, or in person.<br />
<br />
* [[Media:Class at Free Geek for Hardware Grants 1.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==help.freegeek.org==<br />
* [[Media:Install_Hard_Drive.pdf| How to Install and Format a Hard Drive]]. Handout in pdf form. This a trifold leaflet. It needs to be printed Double sided -- flip short side.<br />
<br />
== Library ==<br />
* [[Media:Free geek library sign.odt| How to Check Out books from Library]]<br />
: How to check out books from the Free Geek Library<br />
<br />
* [[Media:computer_login.ods| Library Computer Lab Login Sheet]]<br />
: Blank login sheets for computer lab. Double-sided. Print as needed.<br />
<br />
==Obsolete?==<br />
* [[Media:Store_Agreement.odt]] [[User:Koopa|Ian]] 21:34, 16 December 2010 (UTC)<br />
* [[Media:Classsched1.odg]] <br />
* [[Media:Classsched2.odg]]<br />
* [[Media:Schedule-adv-testing.odt]]<br />
* [[Media:Schedule-class-adoption.odt]]<br />
* [[Media:Schedule-class-commandline.odt]]<br />
* [[Media:Schedule-class-linux.odt|Schedule Class]]<br />
* [[Media:2008 geek brochureFINAL.pdf|2008 Contributions Brochure]]<br />
* [[Media:Community Recipients and Testimonials.odt|Community Recipients and Testimonials]] ([[Media:Community Recipients and Testimonials.pdf|PDF]])</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=File:Class_at_Free_Geek_for_Hardware_Grants-1.odt&diff=58455File:Class at Free Geek for Hardware Grants-1.odt2011-09-15T21:16:18Z<p>Elizabethwt: </p>
<hr />
<div></div>Elizabethwthttp://wiki.freegeek.org/index.php?title=How_To_Disburse_A_Grant&diff=58453How To Disburse A Grant2011-09-15T20:27:43Z<p>Elizabethwt: /* When The Grantee Arrives */</p>
<hr />
<div>This page is a guide to disbursing grants.<br />
<br />
==Before Disbursing A Grant==<br />
<br />
When a grantees items are available, '''e-mail them with your availability'''. Ask them to specify an exact date and approximate time at which they will be coming in. Inform them that they should go to the front desk and ask for (insert your name here) in grants. If they need directions, point them to [http://www.freegeek.org/about/directions/ our website].<br />
<br />
When they respond, '''update the [https://www.google.com/calendar/embed?src=ll168df2r78om6th64asekaqkk%40group.calendar.google.com&ctz=America/Los_Angeles calendar] with the name of their organization'''. Put P/U for (insert organization name here) at the appropriate date and time. This is private calendar. You will need an invitation from the grant coordinator to access it.<br />
<br />
==When The Grantee Arrives==<br />
<br />
When the grantee arrives, the front desk will call the grants phone. Ask for the name of the organization if the front desker doesn't provide it. '''Look up the grant recipient in [http://wiki.freegeek.org/index.php/RT RT].''' Find out what they are picking up and who is picking it up. If they are receiving systems, see if they are eligible for FG-PDX systems. ''If the grantee does not have appointment, it is always okay to say that you cannot disburse their grant to them at this time. Call the front desk and tell them you are unavailable.''<br />
<br />
When you meet the grantee, '''introduce yourself''' and shake their hand if that seems appropriate. This is friendly and it gives you a chance to check if they are the person you were expecting. If they are not the person who you are expecting, you made need to make a phone call or two to figure out if this person can receive the grant.<br />
<br />
If the grant recipient is coming back with you to pick up their stuff, you need to '''sign them in at the Front Desk'''. The grant recipient should usually come back with you, but it's okay if they don't.<br />
<br />
If they are picking up a lot of stuff '''grab a cart''' from Receiving. Receiving appreciates it when you let them know you are taking one of their carts and if you take one that is not near the door. <br />
<br />
'''Take the printmes from any systems''' and '''load the items safely''' on the carts. Make multiple trips if necessary. I like to bring the printmes to my desk and then grab the resource packet and class handouts.<br />
<br />
'''If you are giving out monitors, note if any are uncovered.''' You will need to know this later for entering the grant into the database.<br />
<br />
'''Ask what operating system they will be using.''' If they are unfamiliar with Ubuntu, let them know that it is great for lots of things, including word processing, creating spreadsheets, and surfing the web. This is what the majority of our systems are used for. '''Go over the resource packet''' with them and let them know that tech support is there to answer any questions they might have if they keep Ubuntu on the systems. If they have technical questions that you can't answer, tell them that you will get back to them later after you've talked to someone who knows the answer. Also let them know that all of our classes are free.<br />
<br />
'''Make sure that you give them any cables or small peripherals (like keyboards and mice) that they need.''' It's nice to put these in a bag; you can find bags in receiving.<br />
<br />
'''Walk them out of the building.''' This prevents anyone from thinking that the grantee is stealing. '''Make sure that they sign out.<br />
'''<br />
'''Help them load their vehicle.''' This is a nice thing to do.<br />
<br />
'''Get their first and last name.''' This will be important for filling out the RT ticket later.<br />
<br />
'''Wish them a good day!'''<br />
<br />
==After Disbursing The Grant==<br />
<br />
'''Enter the disbursement into the [http://data/ database].''' You will need database access to do this.<br />
<br />
'''Enter the disbursement into into [http://wiki.freegeek.org/index.php/RT RT].''' Update the "GizmosToBeGranted" field to reflect what you have granted. Also make a comment saying what you disbursed and to whom. Resolve the ticket if the grant is filled.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=How_To_Disburse_A_Grant&diff=58452How To Disburse A Grant2011-09-15T20:26:38Z<p>Elizabethwt: /* When The Grantee Arrives */</p>
<hr />
<div>This page is a guide to disbursing grants.<br />
<br />
==Before Disbursing A Grant==<br />
<br />
When a grantees items are available, '''e-mail them with your availability'''. Ask them to specify an exact date and approximate time at which they will be coming in. Inform them that they should go to the front desk and ask for (insert your name here) in grants. If they need directions, point them to [http://www.freegeek.org/about/directions/ our website].<br />
<br />
When they respond, '''update the [https://www.google.com/calendar/embed?src=ll168df2r78om6th64asekaqkk%40group.calendar.google.com&ctz=America/Los_Angeles calendar] with the name of their organization'''. Put P/U for (insert organization name here) at the appropriate date and time. This is private calendar. You will need an invitation from the grant coordinator to access it.<br />
<br />
==When The Grantee Arrives==<br />
<br />
When the grantee arrives, the front desk will call the grants phone. Ask for the name of the organization if the front desker doesn't provide it. '''Look up the grant recipient in [http://wiki.freegeek.org/index.php/RT RT].''' Find out what they are picking up and who is picking it up. If they are receiving systems, see if they are eligible for FG-PDX systems. ''If the grantee does not have appointment, it is always okay to say that you cannot disburse their grant to them at this time. Call the front desk and tell them you are unavailable.''<br />
<br />
When you meet the grantee, '''introduce yourself''' and shake their hand if that seems appropriate. This is friendly and it gives you a chance to check if they are the person you were expecting. If they are not the person who you are expecting, you made need to make a phone call or two to figure out if this person can receive the grant.<br />
<br />
If the grant recipient is coming back with you to pick up their stuff, you need to '''sign them in at the Front Desk'''. The grant recipient should usually come back with you, but it's okay if they don't.<br />
<br />
If they are picking up a lot of stuff '''grab a cart''' from Receiving. Receiving appreciates it when you let them know you are taking one of their carts and if you take one that is not near the door. <br />
<br />
'''Take the printmes from any systems''' and '''load the items safely''' on the carts. Make multiple trips if necessary. I like to bring the printmes to my desk and then grab the resource packet and class handouts.<br />
<br />
'''If you are giving out monitors, note if any are uncovered.''' You will need to know this later for entering the grant into the database.<br />
<br />
'''Ask what operating system they will be using.''' If they are unfamiliar with Ubuntu, let them know that it is great for lots of things, including word processing, creating spreadsheets, and surfing the web. This is what the majority of our systems are used for. '''Go over the resource packet''' with them and let them know that tech support is there to answer any questions they might have if they keep Ubuntu on the systems. If they have technical questions that you can't answer, tell them that you will get back to them later after you've talked to someone who knows the answer. Also let them know that all of our classes are free.<br />
<br />
'''Make sure that you give them any cables or small peripherals (like keyboards and mice) that they need.''' It's nice to put these in a bag; you can find bags in receiving.<br />
<br />
'''Walk them out of the building.''' This prevents anyone from thinking that the grantee is stealing.<br />
<br />
'''Help them load their vehicle.''' This is a nice thing to do.<br />
<br />
'''Get their first and last name.''' This will be important for filling out the RT ticket later.<br />
<br />
'''Wish them a good day!'''<br />
<br />
==After Disbursing The Grant==<br />
<br />
'''Enter the disbursement into the [http://data/ database].''' You will need database access to do this.<br />
<br />
'''Enter the disbursement into into [http://wiki.freegeek.org/index.php/RT RT].''' Update the "GizmosToBeGranted" field to reflect what you have granted. Also make a comment saying what you disbursed and to whom. Resolve the ticket if the grant is filled.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Prebuild&diff=58451Prebuild2011-09-15T20:20:48Z<p>Elizabethwt: /* Hardware Identification Documentations */</p>
<hr />
<div>The first step in Free Geek's Build Program is called '''Prebuild'''.<br />
<br />
Prebuild is divided into two main branches, '''Hardware Identification''' and '''System Evaluation'''. <br />
<br />
Most people begin in '''Hardware Identification''' by signing up for a shift at the front desk. In Hardware Identification volunteers work through a series of lesson boxes -- each one teaching a basic skill that will later be needed in the build program. The boxes are generally arranged from most basic to more advanced. <br />
<br />
As a builder, each lesson box is available to you throughout the program, so you can refresh your memory as needed. If you have enough hardware knowledge, you can test out of Hardware Identification or skip whichever steps are unnecessary. Most people work through all of Hardware Identification in one or two shifts, but it is designed to be a "work at your own speed" experience.<br />
<br />
Once you have completed or tested out of Hardware Identification you will move on to '''System Evaluation'''. In System Evaluation you will see how the computers fits together, sharpen up your hardware ID skills, learns some basic troubleshooting, and help prep systems for build, culling out systems we do not want to keep. <br />
<br />
== Hardware Identification Documentations ==<br />
<br />
A [[Hardware ID Facilitator's Guide]] is available for all Hardware ID instructors. It uses the information found in the lesson boxes below, but is designed to help make the teaching of Hardware ID a little easier, including tips from current instructors! <br />
<br />
Each lesson box builds on previous ones and contains a few lessons. Some are basic background information. Others are hands-on exercises. <br />
<br />
; Box A<br />
* [[Cards vs Memory]]<br />
* [[All about memory]]<br />
* [[Memory Sizing]]<br />
* [[RAM Sorting]]<br />
<br />
; Box B<br />
* [[All About Cards]]<br />
* [[Card sorting by function]]<br />
* [[Card Slot Identification]]<br />
* [[Card sorting by slot type]]<br />
<br />
; Box C<br />
* [[Motherboard ID]]<br />
* [[Motherboard Sorting]]<br />
<br />
; Box D<br />
* [[Drive Identification]]<br />
<br />
; Box E<br />
* [[Hard Drive Sizing]]<br />
* [[Hard Drive Sorting]]<br />
<br />
; Box F<br />
* [[CPU Box]]<br />
* [[Heat sinks]]<br />
* [[Processor class and speed]]<br />
<br />
; Appendix<br />
*[[POST Lesson]]<br />
<br />
== System Evaluation Documentations ==<br />
Starting with the main overview flow chart, you work your way through the instructions. Each chart is color coded to help you keep track of where you are. When you are sent to another chart you will (most of the time) find yourself working through it and coming back to the main chart.<br />
<br />
Along the way we are determining if the computers will be coded as ''Red Light'', ''Yellow Light'', or ''Green Light'' systems. Depending on the system's class, we'll be processing it differently.<br />
<br />
; Red Light : We're recycling everything in the system (not using it for build). We'll only pull what we need to for data security purposes.<br />
; Yellow Light : We're recycling the system, but some of the components will be kept for reuse. We will pull out a lot of components if they are present.<br />
; Green Light : The system is a keeper. We'll be pulling only a few components for data security and testing purposes.<br />
<br />
System Evaluation is "go at your own speed" and "each one teach one". This means that you can take as many shifts as you need to learn everything you need and that you will likely teach a newer volunteer how to do the job when you want to move on to the next step.<br />
<br />
Here are the main flow charts used in this area:<br />
<br />
* [[System Evaluation Overview]]<br />
* [[System Evaluation Visual Triage]]<br />
* [[Getting the Processor Information]]<br />
* [[System Evaluation Final Triage]]<br />
* [[Removing components from systems]]<br />
* [[Case Triage]]<br />
<br />
== Finishing Prebuild ==<br />
Sometime during System Evaluation you will want to take the basic Linux Command Line Class. (Experience linux command line users can test out of this step.)<br />
<br />
When you have finished with all of Prebuild and the [[Basic Linux Command Line for Builders]] class, you will move on to the [[Build]] Workshops where you will quality check systems, assemble computers, and install software.<br />
<br />
[[Category: Prebuild]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=POST_Lesson&diff=58450POST Lesson2011-09-15T20:19:29Z<p>Elizabethwt: Changed the Category to Hardware ID</p>
<hr />
<div>'''Power On, POST, and Boot Exercise''':<br />
<br />
<br />
OBJECTIVE 1: Volunteers will be able to explain the main concepts behind Power-on, POST, and Boot-up.<br />
<br />
OBJECTIVE 2: Volunteers will be able to access the BIOS main menu on the exercise computer.<br />
<br />
OBJECTIVE 3: Volunteers will be able to locate the processor information on the exercise computer.<br />
<br />
''- (use dotted-blue POST chart located on the Wiki, at'' http://wiki.freegeek.org/index.php/POST)<br />
<br />
<br />
'''PART I - POWER ON, POST, and BOOT'''<br />
<br />
''- (Instructor note: this part will help to explain what the computer is doing as it starts working. Be sure that your volunteers can adequately grasp the concepts of each step)''<br />
<br />
In Getting the Processor Information you are asked a few times if the system POSTs or not. In order to answer this question, you need to know the difference between power on, POST, and boot -- the three things a computer does on startup.<br />
<br />
'''Power on'''<br />
is what happens when the systems first gets electricity. You may hear a beep or a fan or see the lights come on. <br />
'''POST'''<br />
means '''Power On Self Test''' and is a basic system check that happens once the system has powered on successfully. <br />
'''Boot'''<br />
means the computer is loading an operating system, typically off of the hard drive (but it also could load the OS off of a floppy, a CD, or even over the network). <br />
<br />
<br />
If you see a system trying to boot, then you know it must have POSTed. This means that if you see an OS load (i.e. a system boots to Windows or Linux) then the POST was successful. Likewise, if you see a message similar to "Operating System not found" then the boot is failing, but of course this also mean that the system successfully POSTed.<br />
<br />
''NOTE: We never want to boot from an OS. We, however, do want to try to get the system to POST.''<br />
<br />
''NOTE: A system does not need to POST. We just want to try. If a system fails to POST, that is not necessarily a reason to recycle it.''<br />
<br />
<br />
'''PART II – BIOS'''<br />
<br />
''(Instructor note: be sure to stress that each system's BIOS will look and act a bit different, so help prepare your volunteers for a bit of guess-and-check work. Hint: F1, F2, TAB, and DEL are common keys used to access a BIOS main page.)''<br />
<br />
'''BIOS''' stands for '''Basic Input/Output System'''.<br />
<br />
You are usually able to get into BIOS (or SETUP) during POST, even if you don't see anything useful on the monitor. While POST is happening, hit the appropriate key to enter BIOS. Which key? That depends. Sometimes the key is listed on the screen. (Pay attention as POST proceeds.) Other times you'll need to experiment. Try all the F-keys, DELETE, INSERT, and TAB, or just drag your hand across the whole keyboard.<br />
<br />
This might take a few times to hit the right key at the right time. Try it a few times. Don't be shy. <br />
Once in BIOS, you may see what you're looking for, or you might need to change some settings. Look for an option called Quiet Boot or something similar and disable it. (Or perhaps Diagnostic Boot or BIOS Boot -- eanble that.) Also look for Quick Boot and disable it to give you time to read what's on the screen. <br />
When finished, be sure to save your changes and reboot. Then you may get the information you are looking for. <br />
<br />
<br />
'''PART III – Getting the Processor Information'''<br />
<br />
''As an instructor, it will be your job to navigate the exercise computer and locate the processor information. Be sure to explain the steps you take in detail, and have the volunteers take note of each keystroke you make.''<br />
<br />
[[Category: Hardware ID]]<br />
<br />
--[[User:Wsebaste|Walter]] 19:59, 15 September 2011 (UTC)</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_What_We_Can_Give_Out_List&diff=58420Hardware Grants What We Can Give Out List2011-09-13T23:26:34Z<p>Elizabethwt: </p>
<hr />
<div>This list was decided upon at a meeting between Hardware Grants (represented by Elizabeth WT), Sales (represented by Leah B.), Advanced Testing (represented by E-Beth and Meredith), and laptops (represented by E-Beth) that was held in December 2010. '''IT IS TIME FOR IT TO BE REVISITED!<br />
'''<br />
{| border="1".<br />
!Item<br />
!Can We Give It Out<br />
!Waitlist<br />
!Location<br />
!Notes<br />
!People<br />
|-<br />
|'''Systems'''<br />
|-<br />
|Freekboxen<br />
|Yes<br />
|No<br />
|Ready to Go System Shelf<br />
|<br />
|-<br />
|FG-PDXs<br />
|Maybe.<br />
|No.<br />
|Ready to Go FG-PDX System Shelf.<br />
|<br />
|Can only go out to schools and organizations within the Portland city limits.<br />
|-<br />
|High Ends<br />
|No.<br />
|No.and <br />
|<br />
|These are small in number and are big money makers for the store.<br />
|-<br />
|Regulars<br />
|Yes, because we have a lot of them right now.<br />
|No.<br />
|<br />
|Only give people regulars if there is some reason a Freekbox won't do, e.g. they want all small form factor cases and there are not enough on the Freekboxen.<br />
|-<br />
|Laptops (PCs)<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFQxNUNzUlZMbzdzZThuaHBISFNPcFE&hl=en_US Laptop wait list]<br />
|An organization can receive up 3 laptops every three months.<br />
|-<br />
|G3 (CRT All in ones)<br />
|Yes.<br />
|Yes.<br />
|<br />
|<br />
|Talk to Macland Coordinator.and <br />
|-<br />
|G4 (iLamps)<br />
|Yes.<br />
|Yes-Macland.<br />
|Macland<br />
|<br />
|<br />
|-<br />
|G5<br />
|Probably not.and <br />
|Yes-Macland.<br />
|<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|Check with Macland Coordinator.<br />
|-<br />
|Laptop (Macs)<br />
|No.<br />
|<br />
|<br />
|These are few and far between and they get snapped up from the store like that **finger snap**.<br />
|-<br />
|'''Servers''' <br />
|-<br />
|Servers (non-multi core)<br />
|Yes.<br />
|No.<br />
|Directly from server build. If not there, then check the store.<br />
|Server triage form needs to be completed.<br />
|Check server build and see if they have anything that will fit the build. Then check the store. If you cannot find anything that will work, submit the specs to Vagrant. Vagrant will let us know what we can/cannot do.<br />
|-<br />
|Servers (multi core)<br />
|No.<br />
|No.<br />
|<br />
|<br />
|<br />
|-<br />
|Server racks<br />
|No.<br />
|No.<br />
|An organization can receive up 3 LCD monitors every three months.<br />
|The server racks that we do get in are usually pretty beat up. There is also a storage problem with keeping large items for grants.<br />
|<br />
|-<br />
|'''Monitors'''<br />
|-<br />
|CRT Monitors<br />
|Yes<br />
|Yes-Warehouse<br />
<br />
|Tested CRT Monitor Shelves in Warehouse<br />
|Temporarily no limit but we need to be careful with big requests and reconsider having a limit if the stock dwindles.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) The store does not care if they ever see CRT monitors again.<br />
|-<br />
|LCD Monitors<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dHpqMndaSDc2NWFhYlZRUThqOHAxb0E&hl=en_US LCD Wait List]<br />
|Hardware Grants Shelf in Warehouse. Advanced Testing brings them to the Hardware Grants shelf. Hardware Grants instructor allocates them if there is a wait list. If not, shepherds just take what they need.<br />
|5 per organization per every 3 months. Specs for grant LCD monitors: up to 17", beige or cosmetically damaged. Testers will put a note on the monitor if they are damaged.<br />
|-<br />
|'''Printers, Scanners, Etc.''' <br />
|-<br />
|Inkjet Printers and Multi-function Printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.<br />
|-<br />
|Black and white laser printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.Directly from server build. If not there, then check the store. <br />
|-<br />
|Color laser printers<br />
|No<br />
|No.<br />
|<br />
|These are rare, expensive and often needed for infrastructure. We can do color inkjets.<br />
|-<br />
|Scanners<br />
|Occasionally.<br />
|Yes-Printerlandand <br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland doesn't test a lot of scanners, so there may be a wait. The store does not care if Grants has priority for printers.<br />
|-<br />
|FAX Machine<br />
|As is.<br />
|Yes-Printerland.<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland no longer tests FAX Machines, so it may be better to ask for a multi-function printer w/ FAX. There is no demand for fax machines in the store.<br />
|-<br />
|'''Hard Drives'''<br />
|-<br />
|IDE Hard Drives (Desktop)<br />
|No. (With rare exceptions for some out of spec drives).<br />
|No.<br />
|Talk to A/T coordinator.<br />
|-<br />
|SATA Drives (Desktop)<br />
|No.<br />
|No.<br />
|-<br />
|All Laptop Hard Drives<br />
|No.<br />
|No.<br />
|-<br />
|External Hard Drives<br />
|No.<br />
|No.<br />
|<br />
|We don't see very many of these and we don't have the capacity to format drives for them. They are also cheap to buy new.<br />
|-<br />
|'''RAM'''<br />
|-<br />
|SDRAM (Desktop)<br />
|Maybe (see note).<br />
|No.<br />
|Check Tardis, then store.<br />
|PC100 no; PC133-512: yes.<br />
|-<br />
|DDR 1 (Desktop)<br />
|Yes. Under 512 mbs.<br />
|No.<br />
|Store or TARDIS.<br />
|Grant recipients can use friend discount if they need some 512mb or as we are swimming in themabove. <br />
|-<br />
|DDR 2 (Desktop)<br />
|No.<br />
|No.<br />
|<br />
|Grant recipients can use friend discount. and <br />
|-<br />
|Rambus<br />
|No.<br />
|No.<br />
|<br />
|We no longer test it. and <br />
|Ask Vagrant.<br />
|-<br />
|Server RAM<br />
|Maybe.<br />
|No.<br />
|<br />
|Ask Vagrant.<br />
|-<br />
|Laptop RAMand <br />
|Maybe. See notes below.<br />
|No.<br />
|<br />
|SDRAM: No; DDR: No; DDR2: Probably. Ask laptop instructor.<br />
|-as we are swimming in them<br />
|'''CARDS'''<br />
|-<br />
|Video Cards<br />
|Maybe. See note.<br />
|No.<br />
|Try A/T first. Then go to store.<br />
|AGP: Yes; PCI-e: No; PCI: No.<br />
|-<br />
|Sound Cards<br />
|Yes.<br />
|No.<br />
|A/T or the Store.<br />
|-<br />
|Wireless Cards<br />
|No.<br />
|No.<br />
|<br />
|Friend discount.<br />
|-<br />
|Network Cards<br />
|Yes.as we are swimming in them<br />
|No.<br />
|<br />
|-<br />
|'''Network Devices'''<br />
|-<br />
|Fire walls, USB Dongles, Industrial network devices<br />
|<br />
|No.<br />
|<br />
|-<br />
|Wireless Routers<br />
|Temporarily "yes" as Tony has an overflow.<br />
|No.<br />
|Box under the table in the monkey house.<br />
|-<br />
|Switches, Non-wireless routers, PCMCIA Cards<br />
|Maybe.<br />
|Check store.<br />
|-<br />
|Access Points<br />
|Yes.<br />
|No.<br />
|as we are swimming in them<br />
|Untested.<br />
|-<br />
|USB Hubs, KVM Switches<br />
|Yes.<br />
|No.<br />
|-<br />
|'''Keyboards and Mice'''<br />
|-<br />
|PS2 Keyboards and Mice<br />
|Yes<br />
|No<br />
|Warehouse (Hardware Grants Storage Area)<br />
|-<br />
|USB Keyboards and Mice<br />
|Maybe<br />
|No<br />
|Check Testing Area in Receiving, then check store backstock. <br />
|If granting a system, give recipients PS2s if the system can use them. If it's an independent grant, find out if they ''really'' need USBs or if PS2s would suffice.<br />
|-<br />
|Wireless Keyboards and Mice<br />
|No.<br />
|- <br />
|'''Speakers and Headphones'''<br />
|-<br />
|Powered Speakers<br />
|No<br />
|No<br />
|<br />
|These are saved for adoption.<br />
|-<br />
|Speakers that only connect to a computer<br />
|If available<br />
|No<br />
|Receivingas we are swimming in them<br />
|Check the box in receiving to see if any are available. Utilize the special requests board and e-mail receiving list (receiving@freegeek.org).<br />
|-<br />
|Home Entertainment Speakers<br />
|No.<br />
| <br />
|<br />
|-<br />
|Computer Headphones<br />
|Yes<br />
|No<br />
|Receiving or store.<br />
|Be sure to test them!<br />
|-<br />
|'''Cameras and Projectors'''as we are swimming in them<br />
|-<br />
|Digital Cameras<br />
|Yes<br />
|No<br />
|<br />
|There is a stash of cameras for hardware grants in the wooden hardware grants drawer in the monkey house. Put the name of the grant on one when allocating it and make sure that no one else has already allocated it.<br />
|Ask Tom who tests them for more when the stash runs out.<br />
|-<br />
|Digital Video Cameras<br />
|Maybe<br />
|No<br />
|<br />
|<br />
|Ask Tom who tests them.<br />
|-<br />
|Web Cams<br />
|No<br />
|No<br />
|<br />
|There is a high demand in the store for these.<br />
|-<br />
|Video Projectors<br />
|No<br />
|No<br />
|<br />
|Usually broken when we get them.<br />
|-<br />
|Overhead Projectors<br />
|Sure. Take them please.<br />
|No<br />
|<br />
|See if there are any in recycling.<br />
|-<br />
|'''CPUs and Mobos'''<br />
|No and no.<br />
|<br />
|<br />
|There are supply issues with the Mobos. People rarely know what they are doing with the CPUs.<br />
|-<br />
|'''Phones and Accessories'''<br />
|-<br />
|Cell Phones<br />
|No.<br />
|-<br />
|Blue Tooth Headsets<br />
|No.<br />
|-<br />
|Cordless Phones<br />
|No.<br />
|<br />
|<br />
|These are immediately killed in receiving due to data security concerns.<br />
|-<br />
|Corded Phones<br />
|Yes.<br />
|No.<br />
|Receiving.<br />
|Utilize the special requests board and send an e-mail to receiving@freegeek.org.<br />
|-<br />
<br />
|}<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_What_We_Can_Give_Out_List&diff=58419Hardware Grants What We Can Give Out List2011-09-13T23:23:29Z<p>Elizabethwt: </p>
<hr />
<div>This list was decided upon at a meeting between Hardware Grants (represented by Elizabeth WT), Sales (represented by Leah B.), Advanced Testing (represented by E-Beth and Meredith), and laptops (represented by E-Beth) that was held in December 2010. '''IT IS TIME FOR IT TO BE REVISITED!<br />
'''<br />
{| border="1".<br />
!Item<br />
!Can We Give It Out<br />
!Waitlist<br />
!Location<br />
!Notes<br />
!People<br />
|-<br />
|'''Systems'''<br />
|-<br />
|Freekboxen<br />
|Yes<br />
|No<br />
|Ready to Go System Shelf<br />
|<br />
|-<br />
|FG-PDXs<br />
|Maybe.<br />
|No.<br />
|Ready to Go FG-PDX System Shelf.<br />
|<br />
|Can only go out to schools and organizations within the Portland city limits.<br />
|-<br />
|High Ends<br />
|No.<br />
|No.and <br />
|<br />
|These are small in number and are big money makers for the store.<br />
|-<br />
|Regulars<br />
|Yes, because we have a lot of them right now.<br />
|No.<br />
|<br />
|Only give people regulars if there is some reason a Freekbox won't do, e.g. they want all small form factor cases and there are not enough on the Freekboxen.<br />
|-<br />
|Laptops (PCs)<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFQxNUNzUlZMbzdzZThuaHBISFNPcFE&hl=en_US Laptop wait list]<br />
|An organization can receive up 3 laptops every three months.<br />
|-<br />
|G3 (CRT All in ones)<br />
|Yes.<br />
|Yes.<br />
|<br />
|<br />
|Talk to Macland Coordinator.and <br />
|-<br />
|G4 (iLamps)<br />
|Yes.<br />
|Yes-Macland.<br />
|Macland<br />
|<br />
|<br />
|-<br />
|G5<br />
|Probably not.and <br />
|Yes-Macland.<br />
|<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|Check with Macland Coordinator.<br />
|-<br />
|Laptop (Macs)<br />
|No.<br />
|<br />
|<br />
|These are few and far between and they get snapped up from the store like that **finger snap**.<br />
|-<br />
|'''Servers''' <br />
|-<br />
|Servers (non-multi core)<br />
|Yes.<br />
|No.<br />
|Directly from server build. If not there, then check the store.<br />
|Server triage form needs to be completed.<br />
|Check server build and see if they have anything that will fit the build. Then check the store. If you cannot find anything that will work, submit the specs to Vagrant. Vagrant will let us know what we can/cannot do.<br />
|-<br />
|Servers (multi core)<br />
|No.<br />
|No.<br />
|<br />
|<br />
|<br />
|-<br />
|Server racks<br />
|No.<br />
|No.<br />
|An organization can receive up 3 LCD monitors every three months.<br />
|The server racks that we do get in are usually pretty beat up. There is also a storage problem with keeping large items for grants.<br />
|<br />
|-<br />
|'''Monitors'''<br />
|-<br />
|CRT Monitors<br />
|Yes<br />
|Yes-Warehouse<br />
<br />
|Tested CRT Monitor Shelves in Warehouse<br />
|Temporarily no limit but we need to be careful with big requests and reconsider having a limit if the stock dwindles.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) The store does not care if they ever see CRT monitors again.<br />
|-<br />
|LCD Monitors<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dHpqMndaSDc2NWFhYlZRUThqOHAxb0E&hl=en_US LCD Wait List]<br />
|Hardware Grants Shelf in Warehouse. Advanced Testing brings them to the Hardware Grants shelf. Hardware Grants instructor allocates them if there is a wait list. If not, shepherds just take what they need.<br />
|5 per organization per every 3 months. Specs for grant LCD monitors: up to 17", beige or cosmetically damaged. Testers will put a note on the monitor if they are damaged.<br />
|-<br />
|'''Printers, Scanners, Etc.''' <br />
|-<br />
|Inkjet Printers and Multi-function Printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.<br />
|-<br />
|Black and white laser printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.Directly from server build. If not there, then check the store. <br />
|-<br />
|Color laser printers<br />
|No<br />
|No.<br />
|<br />
|These are rare, expensive and often needed for infrastructure. We can do color inkjets.<br />
|-<br />
|Scanners<br />
|Occasionally.<br />
|Yes-Printerlandand <br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland doesn't test a lot of scanners, so there may be a wait. The store does not care if Grants has priority for printers.<br />
|-<br />
|FAX Machine<br />
|As is.<br />
|Yes-Printerland.<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland no longer tests FAX Machines, so it may be better to ask for a multi-function printer w/ FAX. There is no demand for fax machines in the store.<br />
|-<br />
|'''Hard Drives'''<br />
|-<br />
|IDE Hard Drives (Desktop)<br />
|No. (With rare exceptions for some out of spec drives).<br />
|No.<br />
|Talk to A/T coordinator.<br />
|-<br />
|SATA Drives (Desktop)<br />
|No.<br />
|No.<br />
|-<br />
|All Laptop Hard Drives<br />
|No.<br />
|No.<br />
|-<br />
|External Hard Drives<br />
|No.<br />
|No.<br />
|<br />
|We don't see very many of these and we don't have the capacity to format drives for them. They are also cheap to buy new.<br />
|-<br />
|'''RAM'''<br />
|-<br />
|SDRAM (Desktop)<br />
|Maybe (see note).<br />
|No.<br />
|Check Tardis, then store.<br />
|PC100 no; PC133-512: yes.<br />
|-<br />
|DDR 1 (Desktop)<br />
|Yes. Under 512 mbs.<br />
|No.<br />
|Store or TARDIS.<br />
|Grant recipients can use friend discount if they need some 512mb or as we are swimming in themabove. <br />
|-<br />
|DDR 2 (Desktop)<br />
|No.<br />
|No.<br />
|<br />
|Grant recipients can use friend discount. and <br />
|-<br />
|Rambus<br />
|No.<br />
|No.<br />
|<br />
|We no longer test it. and <br />
|Ask Vagrant.<br />
|-<br />
|Server RAM<br />
|Maybe.<br />
|No.<br />
|<br />
|Ask Vagrant.<br />
|-<br />
|Laptop RAMand <br />
|Maybe. See notes below.<br />
|No.<br />
|<br />
|SDRAM: No; DDR: No; DDR2: Probably. Ask laptop instructor.<br />
|-as we are swimming in them<br />
|'''CARDS'''<br />
|-<br />
|Video Cards<br />
|Maybe. See note.<br />
|No.<br />
|Try A/T first. Then go to store.<br />
|AGP: Yes; PCI-e: No; PCI: No.<br />
|-<br />
|Sound Cards<br />
|Yes.<br />
|No.<br />
|A/T or the Store.<br />
|-<br />
|Wireless Cards<br />
|No.<br />
|No.<br />
|<br />
|Friend discount.<br />
|-<br />
|Network Cards<br />
|Yes.as we are swimming in them<br />
|No.<br />
|<br />
|-<br />
|'''Network Devices'''<br />
|-<br />
|Fire walls, USB Dongles, Industrial network devices<br />
|<br />
|No.<br />
|<br />
|-<br />
|Wireless Routers<br />
|Temporarily "yes" as Tony has an overflow.<br />
|No.<br />
|Box under the table in the monkey house.<br />
|-<br />
|Switches, Non-wireless routers, PCMCIA Cards<br />
|Maybe.<br />
|Check store.<br />
|-<br />
|Access Points<br />
|Yes.<br />
|No.<br />
|as we are swimming in them<br />
|Untested.<br />
|-<br />
|USB Hubs, KVM Switches<br />
|Yes.<br />
|No.<br />
|-<br />
|'''Keyboards and Mice'''<br />
|-<br />
|PS2 Keyboards and Mice<br />
|Yes<br />
|No<br />
|Warehouse (Hardware Grants Storage Area)<br />
|-<br />
|USB Keyboards and Mice<br />
|Maybe<br />
|No<br />
|Check Testing Area in Receiving, then check store backstock. <br />
|If granting a system, give recipients PS2s if the system can use them. If it's an independent grant, find out if they ''really'' need USBs or if PS2s would suffice.<br />
|-<br />
|Wireless Keyboards and Mice<br />
|No.<br />
|- <br />
|'''Speakers and Headphones'''<br />
|-<br />
|Powered Speakers<br />
|No<br />
|No<br />
|<br />
|These are saved for adoption.<br />
|-<br />
|Speakers that only connect to a computer<br />
|If available<br />
|No<br />
|Receivingas we are swimming in them<br />
|Check the box in receiving to see if any are available. Utilize the special requests board and e-mail receiving list (receiving@freegeek.org).<br />
|-<br />
|Home Entertainment Speakers<br />
|No.<br />
| <br />
|<br />
|-<br />
|Computer Headphones<br />
|Yes<br />
|No<br />
|Receiving or store.<br />
|Be sure to test them!<br />
|-<br />
|'''Cameras and Projectors'''as we are swimming in them<br />
|-<br />
|Digital Cameras<br />
|Yes<br />
|No<br />
|<br />
|There is a stash of cameras for hardware grants in the wooden hardware grants drawer in the monkey house. Put the name of the grant on one when allocating it and make sure that no one else has already allocated it.<br />
|Ask Tom who tests them for more when the stash runs out.<br />
|-<br />
|Digital Video Cameras<br />
|Maybe<br />
|No<br />
|<br />
|<br />
|Ask Tom who tests them.<br />
|-<br />
|Web Cams<br />
|No<br />
|No<br />
|<br />
|There is a high demand in the store for these.<br />
|-<br />
|Video Projectors<br />
|No<br />
|No<br />
|<br />
|Usually broken when we get them.<br />
|-<br />
|Overhead Projectors<br />
|Sure. Take them please.<br />
|No<br />
|<br />
|See if there are any in recycling.<br />
|-<br />
|'''CPUs and Mobos'''<br />
|No and no.<br />
|<br />
|<br />
|There are supply issues with the Mobos. People rarely know what they are doing with the CPUs.<br />
|-<br />
|'''Phones and Accessories'''<br />
|-<br />
|Cell Phones<br />
|No.<br />
|-<br />
|Blue Tooth Headsets<br />
|No.<br />
|-<br />
|Cordless Phones<br />
|No.<br />
|as we are swimming in them<br />
|<br />
|These are immediately killed in receiving due to data security concerns.<br />
|-<br />
|Corded Phones<br />
|Yes.<br />
|No.<br />
|Receiving.<br />
|Utilize the special requests board and send an e-mail to receiving@freegeek.org.<br />
|-<br />
<br />
|}<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_What_We_Can_Give_Out_List&diff=58418Hardware Grants What We Can Give Out List2011-09-13T23:16:26Z<p>Elizabethwt: </p>
<hr />
<div>This list was decided upon at a meeting between Hardware Grants (represented by Elizabeth WT), Sales (represented by Leah B.), Advanced Testing (represented by E-Beth and Meredith), and laptops (represented by E-Beth) that was held in December 2010. '''IT IS TIME FOR IT TO BE REVISITED!<br />
'''<br />
{| border="1".<br />
!Item<br />
!Can We Give It Out<br />
!Waitlist<br />
!Location<br />
!Notes<br />
!People<br />
|-<br />
|'''Systems'''<br />
|-<br />
|Freekboxen<br />
|Yes<br />
|No<br />
|Ready to Go System Shelf<br />
|<br />
|-<br />
|FG-PDXs<br />
|Maybe.<br />
|No.<br />
|Ready to Go FG-PDX System Shelf.<br />
|<br />
|Can only go out to schools and organizations within the Portland city limits.<br />
|-<br />
|High Ends<br />
|No.<br />
|No.and <br />
|<br />
|These are small in number and are big money makers for the store.<br />
|-<br />
|Regulars<br />
|Yes, because we have a lot of them right now.<br />
|No.<br />
|<br />
|Only give people regulars if there is some reason a Freekbox won't do, e.g. they want all small form factor cases and there are not enough on the Freekboxen.<br />
|-<br />
|Laptops (PCs)<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFQxNUNzUlZMbzdzZThuaHBISFNPcFE&hl=en_US Laptop wait list]<br />
|An organization can receive up 3 laptops every three months.<br />
|-<br />
|G3 (CRT All in ones)<br />
|Yes.<br />
|Yes.<br />
|<br />
|<br />
|Talk to Macland Coordinator.and <br />
|-<br />
|G4 (iLamps)<br />
|Yes.<br />
|Yes-Macland.<br />
|Macland<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|<br />
|-<br />
|G5<br />
|Probably not.and <br />
|Yes-Macland.<br />
|<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|Check with Macland Coordinator.<br />
|-<br />
|Laptop (Macs)<br />
|No.<br />
|<br />
|<br />
|These are few and far between and they get snapped up from the store like that **finger snap**.<br />
|-<br />
|'''Servers'''Directly from server build. If not there, then check the store. <br />
|-<br />
|Servers (non-multi core)<br />
|Yes.<br />
|No.<br />
|Directly from server build. If not there, then check the store.<br />
|Server triage form needs to be completed.<br />
|Check server build and see if they have anything that will fit the build. Then check the store. If you cannot find anything that will work, submit the specs to Vagrant. Vagrant will let us know what we can/cannot do.<br />
|-<br />
|Servers (multi core)<br />
|No.<br />
|No.<br />
|<br />
|<br />
|<br />
|-<br />
|Server racks<br />
|No.<br />
|No.<br />
|An organization can receive up 3 LCD monitors every three months.<br />
|The server racks that we do get in are usually pretty beat up. There is also a storage problem with keeping large items for grants.<br />
|<br />
|-<br />
|'''Monitors'''<br />
|-<br />
|CRT Monitors<br />
|Yes<br />
|Yes-Warehouse<br />
<br />
|Tested CRT Monitor Shelves in Warehouse<br />
|Temporarily no limit but we need to be careful with big requests and reconsider having a limit if the stock dwindles.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) The store does not care if they ever see CRT monitors again.<br />
|-<br />
|LCD Monitors<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dHpqMndaSDc2NWFhYlZRUThqOHAxb0E&hl=en_US LCD Wait List]<br />
|Hardware Grants Shelf in Warehouse<br />
|Temporarily no limit as we are swimming in them.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) Specs for grant LCD monitors: up to 17", beige or cosmetically damaged. Testers will put a note on the monitor if they are damaged.<br />
|-<br />
|'''Printers, Scanners, Etc.''' <br />
|-<br />
|Inkjet Printers and Multi-function Printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.<br />
|-<br />
|Black and white laser printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.Directly from server build. If not there, then check the store. <br />
|-<br />
|Color laser printers<br />
|No<br />
|No.<br />
|<br />
|These are rare, expensive and often needed for infrastructure. We can do color inkjets.<br />
|-<br />
|Scanners<br />
|Occasionally.<br />
|Yes-Printerlandand <br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland doesn't test a lot of scanners, so there may be a wait. The store does not care if Grants has priority for printers.<br />
|-<br />
|FAX Machine<br />
|As is.<br />
|Yes-Printerland.<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland no longer tests FAX Machines, so it may be better to ask for a multi-function printer w/ FAX. There is no demand for fax machines in the store.<br />
|-<br />
|'''Hard Drives'''<br />
|-<br />
|IDE Hard Drives (Desktop)<br />
|No. (With rare exceptions for some out of spec drives).<br />
|No.<br />
|Talk to A/T coordinator.<br />
|-<br />
|SATA Drives (Desktop)<br />
|No.<br />
|No.<br />
|-<br />
|All Laptop Hard Drives<br />
|No.<br />
|No.<br />
|-<br />
|External Hard Drives<br />
|No.as we are swimming in them<br />
|No.<br />
|<br />
|We don't see very many of these and we don't have the capacity to format drives for them. They are also cheap to buy new.<br />
|-<br />
|'''RAM'''<br />
|-<br />
|SDRAM (Desktop)<br />
|Maybe (see note).<br />
|No.<br />
|Check Tardis, then store.<br />
|PC100 no; PC133-512: yes.<br />
|-<br />
|DDR 1 (Desktop)<br />
|Yes. Under 512 mbs.<br />
|No.<br />
|Store or TARDIS.<br />
|Grant recipients can use friend discount if they need some 512mb or as we are swimming in themabove. <br />
|-<br />
|DDR 2 (Desktop)<br />
|No.<br />
|No.<br />
|<br />
|Grant recipients can use friend discount. and <br />
|-<br />
|Rambus<br />
|No.<br />
|No.<br />
|<br />
|We no longer test it. and <br />
|Ask Vagrant.<br />
|-<br />
|Server RAM<br />
|Maybe.<br />
|No.<br />
|<br />
|Ask Vagrant.<br />
|-<br />
|Laptop RAMand <br />
|Maybe. See notes below.<br />
|No.<br />
|<br />
|SDRAM: No; DDR: No; DDR2: Probably. Ask laptop instructor.<br />
|-as we are swimming in them<br />
|'''CARDS'''<br />
|-<br />
|Video Cards<br />
|Maybe. See note.<br />
|No.<br />
|Try A/T first. Then go to store.<br />
|AGP: Yes; PCI-e: No; PCI: No.<br />
|-<br />
|Sound Cards<br />
|Yes.<br />
|No.<br />
|A/T or the Store.<br />
|-<br />
|Wireless Cards<br />
|No.<br />
|No.<br />
|<br />
|Friend discount.<br />
|-<br />
|Network Cards<br />
|Yes.as we are swimming in them<br />
|No.<br />
|<br />
|-<br />
|'''Network Devices'''<br />
|-<br />
|Fire walls, USB Dongles, Industrial network devices<br />
|<br />
|No.<br />
|<br />
|-<br />
|Wireless Routers<br />
|Temporarily "yes" as Tony has an overflow.<br />
|No.<br />
|Box under the table in the monkey house.<br />
|-<br />
|Switches, Non-wireless routers, PCMCIA Cards<br />
|Maybe.<br />
|Check store.<br />
|-<br />
|Access Points<br />
|Yes.<br />
|No.<br />
|as we are swimming in them<br />
|Untested.<br />
|-<br />
|USB Hubs, KVM Switches<br />
|Yes.<br />
|No.<br />
|-<br />
|'''Keyboards and Mice'''<br />
|-<br />
|PS2 Keyboards and Mice<br />
|Yes<br />
|No<br />
|Warehouse (Hardware Grants Storage Area)<br />
|-<br />
|USB Keyboards and Mice<br />
|Maybe<br />
|No<br />
|Check Testing Area in Receiving, then check store backstock. <br />
|If granting a system, give recipients PS2s if the system can use them. If it's an independent grant, find out if they ''really'' need USBs or if PS2s would suffice.<br />
|-<br />
|Wireless Keyboards and Mice<br />
|No.<br />
|- <br />
|'''Speakers and Headphones'''<br />
|-<br />
|Powered Speakers<br />
|No<br />
|No<br />
|<br />
|These are saved for adoption.<br />
|-<br />
|Speakers that only connect to a computer<br />
|If available<br />
|No<br />
|Receivingas we are swimming in them<br />
|Check the box in receiving to see if any are available. Utilize the special requests board and e-mail receiving list (receiving@freegeek.org).<br />
|-<br />
|Home Entertainment Speakers<br />
|No.<br />
| <br />
|<br />
|-<br />
|Computer Headphones<br />
|Yes<br />
|No<br />
|Receiving or store.<br />
|Be sure to test them!<br />
|-<br />
|'''Cameras and Projectors'''as we are swimming in them<br />
|-<br />
|Digital Cameras<br />
|Yes<br />
|No<br />
|<br />
|There is a stash of cameras for hardware grants in the wooden hardware grants drawer in the monkey house. Put the name of the grant on one when allocating it and make sure that no one else has already allocated it.<br />
|Ask Tom who tests them for more when the stash runs out.<br />
|-<br />
|Digital Video Cameras<br />
|Maybe<br />
|No<br />
|<br />
|<br />
|Ask Tom who tests them.<br />
|-<br />
|Web Cams<br />
|No<br />
|No<br />
|<br />
|There is a high demand in the store for these.<br />
|-<br />
|Video Projectors<br />
|No<br />
|No<br />
|<br />
|Usually broken when we get them.<br />
|-<br />
|Overhead Projectors<br />
|Sure. Take them please.<br />
|No<br />
|<br />
|See if there are any in recycling.<br />
|-<br />
|'''CPUs and Mobos'''<br />
|No and no.<br />
|<br />
|<br />
|There are supply issues with the Mobos. People rarely know what they are doing with the CPUs.<br />
|-<br />
|'''Phones and Accessories'''<br />
|-<br />
|Cell Phones<br />
|No.<br />
|-<br />
|Blue Tooth Headsets<br />
|No.<br />
|-<br />
|Cordless Phones<br />
|No.<br />
|as we are swimming in them<br />
|<br />
|These are immediately killed in receiving due to data security concerns.<br />
|-<br />
|Corded Phones<br />
|Yes.<br />
|No.<br />
|Receiving.<br />
|Utilize the special requests board and send an e-mail to receiving@freegeek.org.<br />
|-<br />
<br />
|}<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_What_We_Can_Give_Out_List&diff=58417Hardware Grants What We Can Give Out List2011-09-13T23:13:35Z<p>Elizabethwt: </p>
<hr />
<div>This list was decided upon at a meeting between Hardware Grants (represented by Elizabeth WT), Sales (represented by Leah B.), Advanced Testing (represented by E-Beth and Meredith), and laptops (represented by E-Beth). <br />
<br />
{| border="1".<br />
!Item<br />
!Can We Give It Out<br />
!Waitlist<br />
!Location<br />
!Notes<br />
!People<br />
|-<br />
|'''Systems'''<br />
|-<br />
|Freekboxen<br />
|Yes<br />
|No<br />
|Ready to Go System Shelf<br />
|<br />
|-<br />
|FG-PDXs<br />
|Maybe.<br />
|No.<br />
|Ready to Go FG-PDX System Shelf.<br />
|<br />
|Can only go out to schools and organizations within the Portland city limits.<br />
|-<br />
|High Ends<br />
|No.<br />
|No.and <br />
|<br />
|These are small in number and are big money makers for the store.<br />
|-<br />
|Regulars<br />
|Yes, because we have a lot of them right now.<br />
|No.<br />
|<br />
|Only give people regulars if there is some reason a Freekbox won't do, e.g. they want all small form factor cases and there are not enough on the Freekboxen.<br />
|-<br />
|Laptops (PCs)<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFQxNUNzUlZMbzdzZThuaHBISFNPcFE&hl=en_US Laptop wait list]<br />
|An organization can receive up 3 laptops every three months.<br />
|-<br />
|G3 (CRT All in ones)<br />
|Yes.<br />
|Yes.<br />
|<br />
|<br />
|Talk to Macland Coordinator.and <br />
|-<br />
|G4 (iLamps)<br />
|Yes.<br />
|Yes-Macland.<br />
|Macland<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|<br />
|-<br />
|G5<br />
|Probably not.and <br />
|Yes-Macland.<br />
|<br />
|Production will revisit this in a few months to make sure that there is a steady supply going to the store.<br />
|Check with Macland Coordinator.<br />
|-<br />
|Laptop (Macs)<br />
|No.<br />
|<br />
|<br />
|These are few and far between and they get snapped up from the store like that **finger snap**.<br />
|-<br />
|'''Servers'''Directly from server build. If not there, then check the store. <br />
|-<br />
|Servers (non-multi core)<br />
|Yes.<br />
|No.<br />
|Directly from server build. If not there, then check the store.<br />
|Server triage form needs to be completed.<br />
|Check server build and see if they have anything that will fit the build. Then check the store. If you cannot find anything that will work, submit the specs to Vagrant. Vagrant will let us know what we can/cannot do.<br />
|-<br />
|Servers (multi core)<br />
|No.<br />
|No.<br />
|<br />
|<br />
|<br />
|-<br />
|Server racks<br />
|No.<br />
|No.<br />
|An organization can receive up 3 LCD monitors every three months.<br />
|The server racks that we do get in are usually pretty beat up. There is also a storage problem with keeping large items for grants.<br />
|<br />
|-<br />
|'''Monitors'''<br />
|-<br />
|CRT Monitors<br />
|Yes<br />
|Yes-Warehouse<br />
<br />
|Tested CRT Monitor Shelves in Warehouse<br />
|Temporarily no limit but we need to be careful with big requests and reconsider having a limit if the stock dwindles.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) The store does not care if they ever see CRT monitors again.<br />
|-<br />
|LCD Monitors<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dHpqMndaSDc2NWFhYlZRUThqOHAxb0E&hl=en_US LCD Wait List]<br />
|Hardware Grants Shelf in Warehouse<br />
|Temporarily no limit as we are swimming in them.--[[User:Elizabethwt|Elizabethwt]] 21:21, 11 August 2011 (UTC) Specs for grant LCD monitors: up to 17", beige or cosmetically damaged. Testers will put a note on the monitor if they are damaged.<br />
|-<br />
|'''Printers, Scanners, Etc.''' <br />
|-<br />
|Inkjet Printers and Multi-function Printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.<br />
|-<br />
|Black and white laser printers<br />
|Yes<br />
|Yes-[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US#gid=0 Printer Wait List]<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Communicate with the store about their needs before snapping them all up.Directly from server build. If not there, then check the store. <br />
|-<br />
|Color laser printers<br />
|No<br />
|No.<br />
|<br />
|These are rare, expensive and often needed for infrastructure. We can do color inkjets.<br />
|-<br />
|Scanners<br />
|Occasionally.<br />
|Yes-Printerland<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland doesn't test a lot of scanners, so there may be a wait. The store does not care if Grants has priority for printers.<br />
|-<br />
|FAX Machine<br />
|As is.<br />
|Yes-Printerland.<br />
|Various shelves around the building. The Hardware Grants Instructor allocates them and brings them to the Hardware Grants shelf.<br />
|Printerland no longer tests FAX Machines, so it may be better to ask for a multi-function printer w/ FAX. There is no demand for fax machines in the store.<br />
|-<br />
|'''Hard Drives'''<br />
|-<br />
|IDE Hard Drives (Desktop)<br />
|No. (With rare exceptions for some out of spec drives).<br />
|No.<br />
|Talk to A/T coordinator.<br />
|-<br />
|SATA Drives (Desktop)<br />
|No.<br />
|No.<br />
|-<br />
|All Laptop Hard Drives<br />
|No.<br />
|No.<br />
|-<br />
|External Hard Drives<br />
|No.as we are swimming in them<br />
|No.<br />
|<br />
|We don't see very many of these and we don't have the capacity to format drives for them. They are also cheap to buy new.<br />
|-<br />
|'''RAM'''<br />
|-<br />
|SDRAM (Desktop)<br />
|Maybe (see note).<br />
|No.<br />
|Check Tardis, then store.<br />
|PC100 no; PC133-512: yes.<br />
|-<br />
|DDR 1 (Desktop)<br />
|Yes. Under 512 mbs.<br />
|No.<br />
|Store or TARDIS.<br />
|Grant recipients can use friend discount if they need some 512mb or as we are swimming in themabove. <br />
|-<br />
|DDR 2 (Desktop)<br />
|No.<br />
|No.<br />
|<br />
|Grant recipients can use friend discount. <br />
|-<br />
|Rambus<br />
|No.<br />
|No.<br />
|<br />
|We no longer test it. <br />
|Ask Vagrant.<br />
|-<br />
|Server RAM<br />
|Maybe.<br />
|No.<br />
|<br />
|Ask Vagrant.<br />
|-<br />
|Laptop RAM<br />
|Maybe. See notes below.<br />
|No.<br />
|<br />
|SDRAM: No; DDR: No; DDR2: Probably. Ask laptop instructor.<br />
|-as we are swimming in them<br />
|'''CARDS'''<br />
|-<br />
|Video Cards<br />
|Maybe. See note.<br />
|No.<br />
|Try A/T first. Then go to store.<br />
|AGP: Yes; PCI-e: No; PCI: No.<br />
|-<br />
|Sound Cards<br />
|Yes.<br />
|No.<br />
|A/T or the Store.<br />
|-<br />
|Wireless Cards<br />
|No.<br />
|No.<br />
|<br />
|Friend discount.<br />
|-<br />
|Network Cards<br />
|Yes.as we are swimming in them<br />
|No.<br />
|<br />
|-<br />
|'''Network Devices'''<br />
|-<br />
|Fire walls, USB Dongles, Industrial network devices<br />
|<br />
|No.<br />
|<br />
|-<br />
|Wireless Routers<br />
|Temporarily "yes" as Tony has an overflow.<br />
|No.<br />
|Box under the table in the monkey house.<br />
|-<br />
|Switches, Non-wireless routers, PCMCIA Cards<br />
|Maybe.<br />
|Check store.<br />
|-<br />
|Access Points<br />
|Yes.<br />
|No.<br />
|as we are swimming in them<br />
|Untested.<br />
|-<br />
|USB Hubs, KVM Switches<br />
|Yes.<br />
|No.<br />
|-<br />
|'''Keyboards and Mice'''<br />
|-<br />
|PS2 Keyboards and Mice<br />
|Yes<br />
|No<br />
|Warehouse (Hardware Grants Storage Area)<br />
|-<br />
|USB Keyboards and Mice<br />
|Maybe<br />
|No<br />
|Check Testing Area in Receiving, then check store backstock. <br />
|If granting a system, give recipients PS2s if the system can use them. If it's an independent grant, find out if they ''really'' need USBs or if PS2s would suffice.<br />
|-<br />
|Wireless Keyboards and Mice<br />
|No.<br />
|- <br />
|'''Speakers and Headphones'''<br />
|-<br />
|Powered Speakers<br />
|No<br />
|No<br />
|<br />
|These are saved for adoption.<br />
|-<br />
|Speakers that only connect to a computer<br />
|If available<br />
|No<br />
|Receivingas we are swimming in them<br />
|Check the box in receiving to see if any are available. Utilize the special requests board and e-mail receiving list (receiving@freegeek.org).<br />
|-<br />
|Home Entertainment Speakers<br />
|No.<br />
| <br />
|<br />
|-<br />
|Computer Headphones<br />
|Yes<br />
|No<br />
|Receiving or store.<br />
|Be sure to test them!<br />
|-<br />
|'''Cameras and Projectors'''as we are swimming in them<br />
|-<br />
|Digital Cameras<br />
|Yes<br />
|No<br />
|<br />
|There is a stash of cameras for hardware grants in the wooden hardware grants drawer in the monkey house. Put the name of the grant on one when allocating it and make sure that no one else has already allocated it.<br />
|Ask Tom who tests them for more when the stash runs out.<br />
|-<br />
|Digital Video Cameras<br />
|Maybe<br />
|No<br />
|<br />
|<br />
|Ask Tom who tests them.<br />
|-<br />
|Web Cams<br />
|No<br />
|No<br />
|<br />
|There is a high demand in the store for these.<br />
|-<br />
|Video Projectors<br />
|No<br />
|No<br />
|<br />
|Usually broken when we get them.<br />
|-<br />
|Overhead Projectors<br />
|Sure. Take them please.<br />
|No<br />
|<br />
|See if there are any in recycling.<br />
|-<br />
|'''CPUs and Mobos'''<br />
|No and no.<br />
|<br />
|<br />
|There are supply issues with the Mobos. People rarely know what they are doing with the CPUs.<br />
|-<br />
|'''Phones and Accessories'''<br />
|-<br />
|Cell Phones<br />
|No.<br />
|-<br />
|Blue Tooth Headsets<br />
|No.<br />
|-<br />
|Cordless Phones<br />
|No.<br />
|as we are swimming in them<br />
|<br />
|These are immediately killed in receiving due to data security concerns.<br />
|-<br />
|Corded Phones<br />
|Yes.<br />
|No.<br />
|Receiving.<br />
|Utilize the special requests board and send an e-mail to receiving@freegeek.org.<br />
|-<br />
<br />
|}<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=How_To_Disburse_A_Grant&diff=58413How To Disburse A Grant2011-09-13T21:24:46Z<p>Elizabethwt: /* When The Grantee Arrives */</p>
<hr />
<div>This page is a guide to disbursing grants.<br />
<br />
==Before Disbursing A Grant==<br />
<br />
When a grantees items are available, '''e-mail them with your availability'''. Ask them to specify an exact date and approximate time at which they will be coming in. Inform them that they should go to the front desk and ask for (insert your name here) in grants. If they need directions, point them to [http://www.freegeek.org/about/directions/ our website].<br />
<br />
When they respond, '''update the [https://www.google.com/calendar/embed?src=ll168df2r78om6th64asekaqkk%40group.calendar.google.com&ctz=America/Los_Angeles calendar] with the name of their organization'''. Put P/U for (insert organization name here) at the appropriate date and time. This is private calendar. You will need an invitation from the grant coordinator to access it.<br />
<br />
==When The Grantee Arrives==<br />
<br />
When the grantee arrives, the front desk will call the grants phone. Ask for the name of the organization if the front desker doesn't provide it. '''Look up the grant recipient in [http://wiki.freegeek.org/index.php/RT RT].''' Find out what they are picking up and who is picking it up. If they are receiving systems, see if they are eligible for FG-PDX systems. ''If the grantee does not have appointment, it is always okay to say that you cannot disburse their grant to them at this time. Call the front desk and tell them you are unavailable.''<br />
<br />
When you meet the grantee, '''introduce yourself''' and shake their hand if that seems appropriate. This is friendly and it gives you a chance to check if they are the person you were expecting. If they are not the person who you are expecting, you made need to make a phone call or two to figure out if this person can receive the grant.<br />
<br />
If they are picking up a lot of stuff '''grab a cart''' from Receiving. Receiving appreciates it when you let them know you are taking one of their carts and if you take one that is not near the door. The grant recipient should usually come back with you to get their stuff, but it's okay if they don't.<br />
<br />
'''Take the printmes from any systems''' and '''load the items safely''' on the carts. Make multiple trips if necessary. I like to bring the printmes to my desk and then grab the resource packet and class handouts.<br />
<br />
'''If you are giving out monitors, note if any are uncovered.''' You will need to know this later for entering the grant into the database.<br />
<br />
'''Ask what operating system they will be using.''' If they are unfamiliar with Ubuntu, let them know that it is great for lots of things, including word processing, creating spreadsheets, and surfing the web. This is what the majority of our systems are used for. '''Go over the resource packet''' with them and let them know that tech support is there to answer any questions they might have if they keep Ubuntu on the systems. If they have technical questions that you can't answer, tell them that you will get back to them later after you've talked to someone who knows the answer. Also let them know that all of our classes are free.<br />
<br />
'''Make sure that you give them any cables or small peripherals (like keyboards and mice) that they need.''' It's nice to put these in a bag; you can find bags in receiving.<br />
<br />
'''Walk them out of the building.''' This prevents anyone from thinking that the grantee is stealing.<br />
<br />
'''Help them load their vehicle.''' This is a nice thing to do.<br />
<br />
'''Get their first and last name.''' This will be important for filling out the RT ticket later.<br />
<br />
'''Wish them a good day!'''<br />
<br />
==After Disbursing The Grant==<br />
<br />
'''Enter the disbursement into the [http://data/ database].''' You will need database access to do this.<br />
<br />
'''Enter the disbursement into into [http://wiki.freegeek.org/index.php/RT RT].''' Update the "GizmosToBeGranted" field to reflect what you have granted. Also make a comment saying what you disbursed and to whom. Resolve the ticket if the grant is filled.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=How_to_approve/deny_grants&diff=58405How to approve/deny grants2011-09-13T19:22:04Z<p>Elizabethwt: /* 9. Have they agreed to fill out our 3 month survey? */</p>
<hr />
<div>Add link to GAP program<br />
<br />
==1. Are they located in the US or Canada?==<br />
<br />
If not, pass this ticket on to the Grants Coordinator. We are generally not approving grants for organizations that are not headquartered in the US or Canada.<br />
<br />
==2. Do they have a local area contact?==<br />
<br />
If not, the request is rejected. We do not have the resources to ship computers or prepare them for shipping. If a grantee says that they have a local area contact, but are located a significant distance away (i.e. you would usually take a plane to get there), ask them to elaborate on their plan for getting the grant to their location.<br />
<br />
==3. Is the grantee part of an organization that we have a special approval process for?==<br />
<br />
*Portland Public Schools: e-mail Jed Gilchrist, head of PPS IT. jgilchri at pps.k12.or.us<br />
<br />
*Oxford Houses: call Curt Rice, Housing Services Representative for the Oxford Houses of Oregon. His number is available in RT.<br />
<br />
==4. Is it a 501(c)3 organization?==<br />
<br />
See answer to question 5 in the application. If the answer "yes", verify with [http://www.melissadata.com/lookups/np.asp MelissaData], [http://www2.guidestar.org/ Guidestar] or [http://www.irs.gov/app/pub-78/ the IRS website]. Copy and paste the text from the page confirming that it is a 501(c)3 organization into the RT ticket as a comment. If you can't find them in these databases, ask to see a certificate of determination from the IRS showing that the organization is a 501(c)3. 501(c)3 organizations are automatically eligible organizations.<br />
<br />
If you are able to confirm they are a 501(c)3 organization, go onto question 5.<br />
<br />
If the answer is "no" go to question 4a.<br />
<br />
==4a. Do they directly or indirectly support candidates running for office?==<br />
<br />
If they are not a 501(c)3 organization, you need to ask "Does your organization directly or indirectly support candidates running for office?" Put this in an e-mail, sent through RT so that we have a written record of their reply.<br />
<br />
If the answer to this question is "yes", the grant is denied. If the answer is "no" go onto question 4b.<br />
<br />
From at: RT #59 "Decided 8/26: 'Our 501(c)(3) status prevents us from granting to<br />
candidates running for office or organizations supporting candidates<br />
running for office.'"<br />
<br />
==4b. Are they in their respective state's business registry and are they listed as a non-profit, public benefit, religious or educational organization?==<br />
<br />
Here are the [[business registrars]]. <br />
<br />
If they are listed as falling into on of the categories listed above, go onto question 5.<br />
<br />
If the business registry seems to indicate that the organization is for-profit or partisan, the organization may not be eligible. Ask the grants coordinator if you are unsure.<br />
<br />
<br />
If you can't find them in the business registrar, go onto question 4c.<br />
<br />
==4c. If they aren't in the business registrars, do they fall into one of our eligible categories?==<br />
<br />
These types of organizations are eligible for grants:<br />
*Non-profits (non-partisan)<br />
*Churches<br />
*Schools<br />
*Social Change Organizations<br />
*Community Centers<br />
*Collectives<br />
<br />
These types of organizations are (usually) ineligible:<br />
*For-profit<br />
*Individuals<br />
*Partisan (always ineligible)<br />
<br />
Here are some suggestions for checking an organizations legitimacy.<br />
*See if we have granted to them before. This does not automatically mean that an organization is legitimate (we might have made a mistake in the past), but it will give you an idea of what research has already been done and what our relationship with them is like.<br />
*Check website.<br />
*Check contacts from website: like board members, other people in positions of leadership.<br />
*Ask for paperwork like brochures, etc.<br />
*Ask to see organizational plan.<br />
*Interview them about projects, past, present, and future.<br />
*Ask them about what they intend to use the equipment for<br />
*Use whois command in commandline to figure out who owns the website.<br />
<br />
==5. Make sure the requestor is associated with the organization and that they have the authority to make the grant request.==<br />
<br />
*What is their role at the organization? If they are a volunteer, you should probably check with a staff member to make sure that the volunteer is following proper channels.<br />
<br />
*Do they have an organizational e-mail?<br />
<br />
*Is their name on the website or on the organizations entry in the [[Business registrars]]?<br />
<br />
*If you cannot determine if the contact is associated with the organization or whether or not they have the authority to make the grant request, call another contact from the website (preferably someone with some authority) or [[Business registrars]] if possible. Can they vouch for the person who contacted Free Geek?<br />
<br />
==6. What kind of hardware do they need? What are they going to use it for? Is this hardware that we can provide?==<br />
<br />
Check the [[Hardware Grants What We Can Give Out List]].<br />
<br />
What kind of software are they planning to use? For most things, Ubuntu works great, but for an organization that wants to run Windows 7, a Freebox won't cut it. An FG-PDX will, but they have to be FG-PDX eligible.<br />
<br />
This is also a great time to check RT and see if we have donated to them in the past. If the organization wants laptops or LCDs make sure that they are not going to go over the 3 per 3 months limit.<br />
<br />
==7. Are they taking the hardware overseas?==<br />
<br />
Some organizations with domestic headquarters work abroad. While we can generally verify the legitimacy of these organizations, shipping computers abroad and disposing of them properly pose potential problems. My informal policy has been to grant organizations that will be taking computers abroad 3 laptops, provided that they will be carried (not shipped) to the program site and that the organization commits to bringing them back to the US for recycling. We have no way of tracking that these things actually occur, but by sending out small numbers of laptops we are able to support these organizations, while limiting our potential negative impact on the environment.--[[User:Elizabethwt|Elizabethwt]] 00:42, 26 August 2011 (UTC)<br />
<br />
==8. Do they have a reasonable plan for disposing of the hardware in an environmental fashion?==<br />
<br />
Review the answer to the related question on the application. Follow up with the grant recipient if necessary.<br />
<br />
==9. Have they agreed to fill out our 3 month survey?==<br />
<br />
To date, no one has refused. If they did, we wouldn't grant to them. (Note, that they able to say they don't want publicity/details used).<br />
<br />
=Exceptions=<br />
<br />
==Exceptions to the no foreign organizations rule==<br />
<br />
The one recent exception is a non-profit in Mexico. The head of this organization visited Free Geek in person, all of the computers are driven from Free Geek to the program sites, and they presented us with a tax-exempt certificate from the Mexican government. They also provide us with photographs and on-going reports of their progress.--[[User:Elizabethwt|Elizabethwt]] 22:36, 25 August 2011 (UTC)<br />
<br />
==Exceptions to the no for-profits rule==<br />
<br />
I made one exception by approving a grant for about a dozen broken VCRs to Intel for a school program. This was a good decision as the VCRs had one final hurrah before becoming CBM and the grant was for educational purposes. I also made an exception by granting some disassembled hard drives (without the platters) to a for-profit digital data storage company to use in a tabling display. I wouldn't do this again as, in retrospect, the grant advanced the for-profit interests of the company and not an educational agenda.--[[User:Elizabethwt|Elizabethwt]] 00:57, 26 August 2011 (UTC)<br />
<br />
We have also granted to CityBikes and Peoples Food Co-Op. These are for-profit organizations, but they qualify as collectives.<br />
<br />
==Exceptions to the no individual rule==<br />
<br />
We sometimes approve "pass through" grants, where organizations give computers to individuals. These grants are deprioritized, meaning that if human and/or hardware resources are strained, we first fill organizational grants. These grants should only be approved if the population being served is too far away to come volunteer and earn their own computers. Another factor to consider is whether or not the "pass through" organization will be providing computer education to the eventual users.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=How_to_approve/deny_grants&diff=58399How to approve/deny grants2011-09-13T18:20:08Z<p>Elizabethwt: </p>
<hr />
<div>Add link to GAP program<br />
<br />
==1. Are they located in the US or Canada?==<br />
<br />
If not, pass this ticket on to the Grants Coordinator. We are generally not approving grants for organizations that are not headquartered in the US or Canada.<br />
<br />
==2. Do they have a local area contact?==<br />
<br />
If not, the request is rejected. We do not have the resources to ship computers or prepare them for shipping. If a grantee says that they have a local area contact, but are located a significant distance away (i.e. you would usually take a plane to get there), ask them to elaborate on their plan for getting the grant to their location.<br />
<br />
==3. Is the grantee part of an organization that we have a special approval process for?==<br />
<br />
*Portland Public Schools: e-mail Jed Gilchrist, head of PPS IT. jgilchri at pps.k12.or.us<br />
<br />
*Oxford Houses: call Curt Rice, Housing Services Representative for the Oxford Houses of Oregon. His number is available in RT.<br />
<br />
==4. Is it a 501(c)3 organization?==<br />
<br />
See answer to question 5 in the application. If the answer "yes", verify with [http://www.melissadata.com/lookups/np.asp MelissaData], [http://www2.guidestar.org/ Guidestar] or [http://www.irs.gov/app/pub-78/ the IRS website]. Copy and paste the text from the page confirming that it is a 501(c)3 organization into the RT ticket as a comment. If you can't find them in these databases, ask to see a certificate of determination from the IRS showing that the organization is a 501(c)3. 501(c)3 organizations are automatically eligible organizations.<br />
<br />
If you are able to confirm they are a 501(c)3 organization, go onto question 5.<br />
<br />
If the answer is "no" go to question 4a.<br />
<br />
==4a. Do they directly or indirectly support candidates running for office?==<br />
<br />
If they are not a 501(c)3 organization, you need to ask "Does your organization directly or indirectly support candidates running for office?" Put this in an e-mail, sent through RT so that we have a written record of their reply.<br />
<br />
If the answer to this question is "yes", the grant is denied. If the answer is "no" go onto question 4b.<br />
<br />
From at: RT #59 "Decided 8/26: 'Our 501(c)(3) status prevents us from granting to<br />
candidates running for office or organizations supporting candidates<br />
running for office.'"<br />
<br />
==4b. Are they in their respective state's business registry and are they listed as a non-profit, public benefit, religious or educational organization?==<br />
<br />
Here are the [[business registrars]]. <br />
<br />
If they are listed as falling into on of the categories listed above, go onto question 5.<br />
<br />
If the business registry seems to indicate that the organization is for-profit or partisan, the organization may not be eligible. Ask the grants coordinator if you are unsure.<br />
<br />
<br />
If you can't find them in the business registrar, go onto question 4c.<br />
<br />
==4c. If they aren't in the business registrars, do they fall into one of our eligible categories?==<br />
<br />
These types of organizations are eligible for grants:<br />
*Non-profits (non-partisan)<br />
*Churches<br />
*Schools<br />
*Social Change Organizations<br />
*Community Centers<br />
*Collectives<br />
<br />
These types of organizations are (usually) ineligible:<br />
*For-profit<br />
*Individuals<br />
*Partisan (always ineligible)<br />
<br />
Here are some suggestions for checking an organizations legitimacy.<br />
*See if we have granted to them before. This does not automatically mean that an organization is legitimate (we might have made a mistake in the past), but it will give you an idea of what research has already been done and what our relationship with them is like.<br />
*Check website.<br />
*Check contacts from website: like board members, other people in positions of leadership.<br />
*Ask for paperwork like brochures, etc.<br />
*Ask to see organizational plan.<br />
*Interview them about projects, past, present, and future.<br />
*Ask them about what they intend to use the equipment for<br />
*Use whois command in commandline to figure out who owns the website.<br />
<br />
==5. Make sure the requestor is associated with the organization and that they have the authority to make the grant request.==<br />
<br />
*What is their role at the organization? If they are a volunteer, you should probably check with a staff member to make sure that the volunteer is following proper channels.<br />
<br />
*Do they have an organizational e-mail?<br />
<br />
*Is their name on the website or on the organizations entry in the [[Business registrars]]?<br />
<br />
*If you cannot determine if the contact is associated with the organization or whether or not they have the authority to make the grant request, call another contact from the website (preferably someone with some authority) or [[Business registrars]] if possible. Can they vouch for the person who contacted Free Geek?<br />
<br />
==6. What kind of hardware do they need? What are they going to use it for? Is this hardware that we can provide?==<br />
<br />
Check the [[Hardware Grants What We Can Give Out List]].<br />
<br />
What kind of software are they planning to use? For most things, Ubuntu works great, but for an organization that wants to run Windows 7, a Freebox won't cut it. An FG-PDX will, but they have to be FG-PDX eligible.<br />
<br />
This is also a great time to check RT and see if we have donated to them in the past. If the organization wants laptops or LCDs make sure that they are not going to go over the 3 per 3 months limit.<br />
<br />
==7. Are they taking the hardware overseas?==<br />
<br />
Some organizations with domestic headquarters work abroad. While we can generally verify the legitimacy of these organizations, shipping computers abroad and disposing of them properly pose potential problems. My informal policy has been to grant organizations that will be taking computers abroad 3 laptops, provided that they will be carried (not shipped) to the program site and that the organization commits to bringing them back to the US for recycling. We have no way of tracking that these things actually occur, but by sending out small numbers of laptops we are able to support these organizations, while limiting our potential negative impact on the environment.--[[User:Elizabethwt|Elizabethwt]] 00:42, 26 August 2011 (UTC)<br />
<br />
==8. Do they have a reasonable plan for disposing of the hardware in an environmental fashion?==<br />
<br />
Review the answer to the related question on the application. Follow up with the grant recipient if necessary.<br />
<br />
==9. Have they agreed to fill out our 3 month survey?==<br />
<br />
To date, no one has refused. If they did, we wouldn't grant to them. Because that would be mean of them. And we don't grant to meanies.<br />
<br />
=Exceptions=<br />
<br />
==Exceptions to the no foreign organizations rule==<br />
<br />
The one recent exception is a non-profit in Mexico. The head of this organization visited Free Geek in person, all of the computers are driven from Free Geek to the program sites, and they presented us with a tax-exempt certificate from the Mexican government. They also provide us with photographs and on-going reports of their progress.--[[User:Elizabethwt|Elizabethwt]] 22:36, 25 August 2011 (UTC)<br />
<br />
==Exceptions to the no for-profits rule==<br />
<br />
I made one exception by approving a grant for about a dozen broken VCRs to Intel for a school program. This was a good decision as the VCRs had one final hurrah before becoming CBM and the grant was for educational purposes. I also made an exception by granting some disassembled hard drives (without the platters) to a for-profit digital data storage company to use in a tabling display. I wouldn't do this again as, in retrospect, the grant advanced the for-profit interests of the company and not an educational agenda.--[[User:Elizabethwt|Elizabethwt]] 00:57, 26 August 2011 (UTC)<br />
<br />
We have also granted to CityBikes and Peoples Food Co-Op. These are for-profit organizations, but they qualify as collectives.<br />
<br />
==Exceptions to the no individual rule==<br />
<br />
We sometimes approve "pass through" grants, where organizations give computers to individuals. These grants are deprioritized, meaning that if human and/or hardware resources are strained, we first fill organizational grants. These grants should only be approved if the population being served is too far away to come volunteer and earn their own computers. Another factor to consider is whether or not the "pass through" organization will be providing computer education to the eventual users.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58398Hardware Grants Summary2011-09-13T18:01:25Z<p>Elizabethwt: /* Outreach */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 5 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 70 being split between the 4 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
All hardware grants volunteers are required to go through the Build program. In addition to improving the volunteer's knowledge of hardware, having volunteers go through the Build program gives Free Geek and the volunteer a chance to get to know each other and a chance for staff to assess whether or not a particular volunteer would be an asset to the Grants team. Once a volunteer completes the Build program, they sit down with the Grants Coordinator for a short interview. This gives the Grants Coordinator a chance to see if the volunteer would be a good fit; it is also an important time to discuss what volunteering for Hardware Grants is like. While it is a fun and rewarding position, it requires volunteers to complete a lot of documentation, and keep track of many details, and a lot of time is spent working on a computer. <br />
<br />
Three of the volunteers on our current team have been doing this for a long time, while one is a recent addition. The level of support each volunteer needs and in what capacity they need it varies significantly. As volunteering for Grants usually attracts people that want to help people, Grant volunteers tend to be very social. They enjoy chatting with each other and the Coordinator. They expect the Coordinator to get to know them and to take time to talk to them. This is very important. Volunteers (like most human beings) like it when their feedback on the grants program is solicited, listened to, and, if appropriate, acted on. Earlier this year, I conducted formal check-ins with all of my volunteers about their experience and the future they envisioned for Hardware Grants; one volunteer expressed that, while gift certificates and pizza are nice, this type of interaction made him feel most appreciated.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
===Outreach===<br />
<br />
At this time, our main channels of outreach are the Free Geek tour, tabling events, and word-of-mouth. I have not pursued an aggressive outreach strategy, because we haven't really had the necessarily materials to meet the current demand. We definitely have more than enough systems, but it's only in the past few months that the available number of LCDs has come close to meeting demand. And demand, in this case, is still regulated as we are only giving away 5 LCDs every three months per organization. If we started giving away unlimited numbers, I don't know how long the supply would last. Laptops are an entirely different story: we know that the demand from the organizations that currently know about us is much, much higher than the number of laptops we are able to refurbish for the grants program.<br />
<br />
Whether or not we should instate more active outreach activities depends greatly on the supply of available hardware. We are currently working on trying to up the number of laptops we receive, but this is going to take a while, and there is also a potential problem with generating the human capacity to refurbish all of the those laptops. So, having enough laptops to justify outreach seems like it will be a ways off. If, however, the number of LCDs avaialble to grants continues to rise (and this could be affected if we up the Freekbox specs to include LCDs), it may make sense to start pursuing some outreach.<br />
<br />
This is a really confusing section. I apologize.--[[User:Elizabethwt|Elizabethwt]] 18:00, 13 September 2011 (UTC)<br />
<br />
===More Ubuntu Education and Support===<br />
<br />
Free and open source software is a great asset for many non-profits and other organizations that get computers from our Grants program. These organizations tend to be small and have limited budgets.<br />
<br />
===Anti-Discrimination Criteria?===<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
Historically solved by shepherd selection<br />
<br />
Differing opinions on this within Free Geek<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58397Hardware Grants Summary2011-09-13T18:00:56Z<p>Elizabethwt: /* The Future */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 5 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 70 being split between the 4 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
All hardware grants volunteers are required to go through the Build program. In addition to improving the volunteer's knowledge of hardware, having volunteers go through the Build program gives Free Geek and the volunteer a chance to get to know each other and a chance for staff to assess whether or not a particular volunteer would be an asset to the Grants team. Once a volunteer completes the Build program, they sit down with the Grants Coordinator for a short interview. This gives the Grants Coordinator a chance to see if the volunteer would be a good fit; it is also an important time to discuss what volunteering for Hardware Grants is like. While it is a fun and rewarding position, it requires volunteers to complete a lot of documentation, and keep track of many details, and a lot of time is spent working on a computer. <br />
<br />
Three of the volunteers on our current team have been doing this for a long time, while one is a recent addition. The level of support each volunteer needs and in what capacity they need it varies significantly. As volunteering for Grants usually attracts people that want to help people, Grant volunteers tend to be very social. They enjoy chatting with each other and the Coordinator. They expect the Coordinator to get to know them and to take time to talk to them. This is very important. Volunteers (like most human beings) like it when their feedback on the grants program is solicited, listened to, and, if appropriate, acted on. Earlier this year, I conducted formal check-ins with all of my volunteers about their experience and the future they envisioned for Hardware Grants; one volunteer expressed that, while gift certificates and pizza are nice, this type of interaction made him feel most appreciated.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
===Outreach===<br />
<br />
At this time, our main channels of outreach are the Free Geek tour, tabling events, and word-of-mouth. I have not pursued an aggressive outreach strategy, because we haven't really had the necessarily materials to meet the current demand. We definitely have more than enough systems, but it's only in the past few months that the available number of LCDs has come close to meeting demand. And demand, in this case, is still regulated as we are only giving away 5 LCDs every three months per organization. If we started giving away unlimited numbers, I don't know how long the supply would last. Laptops are an entirely different story: we know that the demand from the organizations that currently know about us is much, much higher than the number of laptops we are able to refurbish for the grants program.<br />
<br />
Whether or not we should instate more active outreach activities depends greatly on the supply of available hardware. We are currently working on trying to up the number of laptops we receive, but this is going to take a while, and there is also a potential problem with generating the human capacity to refurbish all of the those laptops. So, having enough laptops to justify outreach seems like it will be a ways off. If, however, the number of LCDs avaialble to grants continues to rise (and this could be affected if we up the Freekbox specs to include LCDs), it may make sense to start pursuing some outreach.<br />
<br />
This is the a really confusing section. I apologize.--[[User:Elizabethwt|Elizabethwt]] 18:00, 13 September 2011 (UTC)<br />
<br />
===More Ubuntu Education and Support===<br />
<br />
Free and open source software is a great asset for many non-profits and other organizations that get computers from our Grants program. These organizations tend to be small and have limited budgets.<br />
<br />
===Anti-Discrimination Criteria?===<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
Historically solved by shepherd selection<br />
<br />
Differing opinions on this within Free Geek<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58396Hardware Grants Summary2011-09-13T17:25:40Z<p>Elizabethwt: /* The Volunteer Experience */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 5 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 70 being split between the 4 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
All hardware grants volunteers are required to go through the Build program. In addition to improving the volunteer's knowledge of hardware, having volunteers go through the Build program gives Free Geek and the volunteer a chance to get to know each other and a chance for staff to assess whether or not a particular volunteer would be an asset to the Grants team. Once a volunteer completes the Build program, they sit down with the Grants Coordinator for a short interview. This gives the Grants Coordinator a chance to see if the volunteer would be a good fit; it is also an important time to discuss what volunteering for Hardware Grants is like. While it is a fun and rewarding position, it requires volunteers to complete a lot of documentation, and keep track of many details, and a lot of time is spent working on a computer. <br />
<br />
Three of the volunteers on our current team have been doing this for a long time, while one is a recent addition. The level of support each volunteer needs and in what capacity they need it varies significantly. As volunteering for Grants usually attracts people that want to help people, Grant volunteers tend to be very social. They enjoy chatting with each other and the Coordinator. They expect the Coordinator to get to know them and to take time to talk to them. This is very important. Volunteers (like most human beings) like it when their feedback on the grants program is solicited, listened to, and, if appropriate, acted on. Earlier this year, I conducted formal check-ins with all of my volunteers about their experience and the future they envisioned for Hardware Grants; one volunteer expressed that, while gift certificates and pizza are nice, this type of interaction made him feel most appreciated.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58394Hardware Grants Summary2011-09-11T01:01:27Z<p>Elizabethwt: /* The Volunteer Experience */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 5 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
All hardware grants volunteers are required to go through the Build program. In addition, to improving the volunteer's knowledge of hardware, having volunteers go through the Build program gives Free Geek and the volunteer a chance to get to know each other and a chance for staff to assess whether or not a particular volunteer would be an asset to the Grants team. Once a volunteer completes the Build program, they sit down with the Grants Coordinator for a short interview. This gives the Grants Coordinator a chance to see if the volunteer would be a good fit; it is also an important time to discuss what volunteering for Hardware Grants is like. While it is a fun and rewarding position, it requires volunteers to complete a lot of documentation, and keep track of many details, and a lot of time is spent working on a computer. <br />
<br />
Three of the volunteers on our current team have been doing this for a long time, while one is a recent addition. The level of support each volunteer and in what capacity varies significantly. As volunteering for Grants usually attracts people that want to help people, Grant volunteers tend to be very social. They enjoy chatting with each other and the Coordinator. They expect the Coordinator to get to know them and to take time to talk to them. This is very important. Volunteers (like most human beings) like it when their feedback on the grants program is solicited, listened to, and acted on if appropriate.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58393Hardware Grants Summary2011-09-11T00:47:51Z<p>Elizabethwt: /* Hardware Grants: How A Grant Becomes A Reality */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 5 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58392Hardware Grants Instructor Checklist2011-09-11T00:45:57Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails. The [[Hardware Grants Responses]] page is a good guide. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these.||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Wait Lists<br />
!| <br />
|-<br />
|| Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. ||<br />
|-<br />
|| Repeat for printers. ||<br />
|-<br />
|| Repeat for LCDs (if there is a wait list) ||<br />
|-<br />
|| Repeat for CRTs (if there is a wait list) ||<br />
|-<br />
|| Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Documentation<br />
|-<br />
|| Maintain [[Hardware Grants|main Hardware Grants Wiki Page]] and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page.<br />
|-<br />
|| Maintain [http://www.freegeek.org/grants Hardware Grants Web Page] and [http://www.freegeek.org/grants/apply Hardware Grants Application] in Wordpress<br />
|-<br />
|| Print [[Resource Packet for Hardware Grants]], and [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]].<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Interns<br />
!|<br />
|-<br />
|| Interview Interns w/ [[Hardware Grants Intern Questions]]. You do not need to ask all the questions.||<br />
|-<br />
|| Train interns with [[Template:Training Guide for Hardware Grants Internship]]. ||<br />
|-<br />
|| Update "Hardware Grants Team" poster with new intern pictures. ||<br />
|-<br />
|| Maintain the intern schedule on Google calendar.||<br />
|-<br />
|| Be available for questions while interns are working. Provide ongoing support to interns. || <br />
|-<br />
|| Foster continually-increasing independence and use of resources like the wiki.||<br />
|-<br />
|| Hold formal check-ins with interns about their work and their ideas for Hardware Grants. || <br />
|-<br />
|| Conduct exit interviews with interns who have completed their internships. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues in RT<br />
!| <br />
|- <br />
|| Go through your grant queue in RT once a week to make sure that there are no loose ends (things that you might have missed through e-mails).||<br />
|- <br />
|| Check for grant recipients in your own queue that need a reminder either to come pick up their stuff or to provide information so that their grant can be processed. Sometimes e-mails we send through RT get routed to spam so if the grantee has ''never'' responded to an e-mail, make sure that you call them first before closing their ticket due to lack of response.<br />
|- <br />
|| Check the incoming grant queue for "special" grants: international grants, PPS schools, Oxford Houses, pass through grants, etc. Use the procedures outlined in [[How to approve/deny grants]] to address these grants or support an intern in following these procedures||<br />
|- <br />
|| Provide the appropriate level of supervision for intern grant queues. Some interns don't need you to go through their queues ever, as you see all of communication via the Hardware Grants tickets list. For other interns it is helpful to check on whether they are following proper documentation and approval procedures and whether or not they have forgotten something.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| PR and Volunteer Appreciation<br />
|-<br />
|| Collect thank you letters and pictures from grant recipients. Update the Grant cork board periodically. Put letters and pictures that you take down from or choose not to put up in the "Thank you" book. It currently lives near the comment box in the library where it is widely ignored because people either don't know it's there or don't realize that it's awesome.|| <br />
|-<br />
|| Make a weekly (or bi-weekly) blog post featuring a grant recipient, preferably with a picture and a short blurb. Also list out the other recipients of the previous week's grants (if they granted permission for us to use their name for PR purposes in their application) and hyperlink their name to their website if possible. E-mail a link to the post to the Institutional Outreach and Development Coordinator so it can be linked to Facebook.||<br />
|-<br />
|| Keep your eye out for photographable granting "moments" and seize them! (Getting a specified grant camera would probably be a good idea.) Get verbal permission to use the photographs on our website.|| <br />
|-<br />
|| At the beginning of each month select a grant recipient to be profiled in the following month's newsletter. Contact the recipient with the [[Interview Questions For Hardware Grants Recipients]] and solicit pictures of the computers in use, if possible. Use the responses to the questionnaire to write the grant profile. Send a draft to the grant recipient for approval. E-mail the final draft and pictures to the PR mailing list, punkrock@lists.freegeek.org.||<br />
|-<br />
|| At the beginning of each month, send out the Grant Three Month Check-In Survey to recipients who received grants three months ago. Collect the responses from the previous month and put them into the response spreadsheet. More detailed instructions can be found at [[Hardware Grants Summary]]. ||<br />
|-<br />
||Periodically make signs featuring pictures and/or staggering grant factiods that can be posted in the different areas of the building to remind *all* volunteers of the impact that their work has on organizations in our community and beyond.<br />
|-<br />
||Periodically find ways to reward Hardware Grants volunteers for their awesome work. ||<br />
|-<br />
|| Continually work with the PR committee to integrate Grants into and improve our PR strategy. ||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58391Hardware Grants Instructor Checklist2011-09-11T00:37:11Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these.||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Wait Lists<br />
!| <br />
|-<br />
|| Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. ||<br />
|-<br />
|| Repeat for printers. ||<br />
|-<br />
|| Repeat for LCDs (if there is a wait list) ||<br />
|-<br />
|| Repeat for CRTs (if there is a wait list) ||<br />
|-<br />
|| Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Documentation<br />
|-<br />
|| Maintain [[Hardware Grants|main Hardware Grants Wiki Page]] and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page.<br />
|-<br />
|| Maintain [http://www.freegeek.org/grants Hardware Grants Web Page] and [http://www.freegeek.org/grants/apply Hardware Grants Application] in Wordpress<br />
|-<br />
|| Print [[Resource Packets for Hardware Grants]], and [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]].<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Interns<br />
!|<br />
|-<br />
|| Interview Interns w/ [[Hardware Grants Intern Questions]]. You do not need to ask all the questions.||<br />
|-<br />
|| Train interns with [[Template:Training Guide for Hardware Grants Internship]]. ||<br />
|-<br />
|| Update "Hardware Grants Team" poster with new intern pictures. ||<br />
|-<br />
|| Maintain the intern schedule on Google calendar.||<br />
|-<br />
|| Be available for questions while interns are working. Provide ongoing support to interns. || <br />
|-<br />
|| Foster continually-increasing independence and use of resources like the wiki.||<br />
|-<br />
|| Hold formal check-ins with interns about their work and their ideas for Hardware Grants. || <br />
|-<br />
|| Conduct exit interviews with interns who have completed their internships. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues in RT<br />
!| <br />
|- <br />
|| Go through your grant queue in RT once a week to make sure that there are no loose ends (things that you might have missed through e-mails).||<br />
|- <br />
|| Check for grant recipients in your own queue that need a reminder either to come pick up their stuff or to provide information so that their grant can be processed. Sometimes e-mails we send through RT get routed to spam so if the grantee has ''never'' responded to an e-mail, make sure that you call them first before closing their ticket due to lack of response.<br />
|- <br />
|| Check the incoming grant queue for "special" grants: international grants, PPS schools, Oxford Houses, pass through grants, etc. Use the procedures outlined in [[How to approve/deny grants]] to address these grants or support an intern in following these procedures||<br />
|- <br />
|| Provide the appropriate level of supervision for intern grant queues. Some interns don't need you to go through their queues ever, as you see all of communication via the Hardware Grants tickets list. For other interns it is helpful to check on whether they are following proper documentation and approval procedures and whether or not they have forgotten something.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| PR<br />
|-<br />
|| Collect thank you letters and pictures from grant recipients. Update the Grant cork board periodically. || <br />
|-<br />
|| Make a weekly (or bi-weekly) blog post featuring a grant recipient, preferably with a picture and a short blurb. Also list out the other recipients of the previous week's grants (if they granted permission for us to use their name for PR purposes in their application) and hyperlink their name to their website if possible. E-mail a link to the post to the Institutional Outreach and Development Coordinator so it can be linked to Facebook.||<br />
|-<br />
|| Keep your eye out for photographable granting "moments" and seize them! (Getting a specified grant camera would probably be a good idea.) Get verbal permission to use the photographs on our website.|| <br />
|-<br />
|| At the beginning of each month select a grant recipient to be profiled in the following month's newsletter. Contact the recipient with the [[Interview Questions For Hardware Grants Recipients]] and solicit pictures of the computers in use, if possible. Use the responses to the questionnaire to write the grant profile. Send a draft to the grant recipient for approval. E-mail the final draft and pictures to the PR mailing list, punkrock@lists.freegeek.org.||<br />
|-<br />
|| At the beginning of each month, send out the Grant Three Month Check-In Survey to recipients who received grants three months ago. Collect the responses from the previous month and put them into the response spreadsheet. More detailed instructions can be found at [[Hardware Grants Summary]]. ||<br />
|-<br />
||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58390Hardware Grants Instructor Checklist2011-09-10T23:59:02Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these.||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Wait Lists<br />
!| <br />
|-<br />
|| Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. ||<br />
|-<br />
|| Repeat for printers. ||<br />
|-<br />
|| Repeat for LCDs (if there is a wait list) ||<br />
|-<br />
|| Repeat for CRTs (if there is a wait list) ||<br />
|-<br />
|| Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Documentation<br />
|-<br />
|| Maintain [[Hardware Grants|main Hardware Grants Wiki Page]] and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page.<br />
|-<br />
|| Maintain [http://www.freegeek.org/grants Hardware Grants Web Page] and [http://www.freegeek.org/grants/apply Hardware Grants Application] in Wordpress<br />
|-<br />
|| Print [[Resource Packets for Hardware Grants]], and [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]].<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Interns<br />
!|<br />
|-<br />
|| Interview Interns w/ [[Hardware Grants Intern Questions]]. You do not need to ask all the questions.||<br />
|-<br />
|| Train interns with [[Template:Training Guide for Hardware Grants Internship]]. ||<br />
|-<br />
|| Maintain the intern schedule on Google calendar.||<br />
|-<br />
|| Be available for questions while interns are working. Provide ongoing support to interns. || <br />
|-<br />
|| Hold formal check-ins with interns about their work and their ideas for Hardware Grants. || <br />
|-<br />
|| Conduct exit interviews with interns who have completed their hours. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues (the new Grants Queue and Volunteers' Queues)<br />
!| <br />
|- <br />
|| Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist.||<br />
|- <br />
|| Check for pass-throughs. These get deprioritized.||<br />
|-<br />
|| Check for dead grants--grants that no one has responded to in a month or so.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Closing Tasks<br />
|-<br />
|| Put pens, pencils, scissors, etc. back where they belong. || <br />
|-<br />
|| Take cups, plates, and food from Monkeyhouse to kitchen. ||<br />
|-<br />
|| Put all clipboards back where they belong. || <br />
|-<br />
|| Turn off both computers. ||<br />
|-<br />
|| Crumb check! ||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Found_in_donations&diff=58384Found in donations2011-09-10T20:59:00Z<p>Elizabethwt: </p>
<hr />
<div>'''''New entries should be added at the top!'''''<br />
*Wasp nest<br />
*One Dollar Bill<br />
*Playboy Magazine from September 2006. Ooo La La<br />
*Dog food and a cigarette butt 6/10/2011<br />
*Super Ball (found in printer) 07-June-2011<br />
*pants zipper 20-May-2011<br />
*Crystal Geyser (R) water bottle converted into a fan attachment (air flow device)<br />
*Imperial (R) rubber lizard toy (stuffed).<br />
*9 mm semi-automatic pistol with 6 rounds in the magazine. (No round in the chamber, but the safety was off.)<br />
*Mighty-Mac brand "Jac in the Sac" windbreaker that stuffs itself into a little fanny pack.<br />
*dinner knife<br />
*20th Anniversary 1988-2008 Deschutes Brewery bottle cap<br />
*Craftsy and rusty steel butterfly and bumblebee candle holder<br />
*Two Las Vegas poker chips.<br />
*ViewMaster Rainbow Bright Stereo Reel<br />
*A live shield bug (hemiptera) [http://en.wikipedia.org/wiki/Pentatomoidea]. (We named it Harry.)<br />
*Knife with PB&J residue inside a printer [[User:Koopa|Ian]] 20:31, 26 December 2008 (UTC)<br />
*wasp nest in a system<br />
*underwear in a system (hanes, no further details)<br />
*cockroaches<br />
*black widow spider (x2)<br />
*teeth, two different occasions, one gold, one regular<br />
*a tiny zip lock bag holding a scrap of paper and a handwritten date<br />
*a family of sow bugs ensnared in a spider web<br />
*a Tootsie Pop wrapper<br />
*applesauce with container<br />
*Snow White cake topper<br />
*Rhinoceros refrigerator magnet<br />
*Cow shaped thermometer<br />
*celtic knot ring<br />
*A pleasant fragrance, not unlike a spice cupboard<br />
*: ''(this one was marked '''Gary's Computer Services, Inc.''', the company that previously occupied our building years ago)''<br />
*Photo of [[Wikipedia:Farrah Fawcett|Farrah Fawcett]] (from 1977)<br />
*Compact Makeup Mirror<br />
*Jackson Middle School 2001-2002 ID Card<br />
*Craftsman Garage Door Opener<br />
*Blue Art Deco Floral-designed Acrylic Fingernail<br />
*Razor blade<br />
*Diecast Airplanes<br />
*Green Foam Butterfly<br />
*Philips Screwdriver<br />
*Cow Napkin holder<br />
*Candy apple red guitar pick<br />
*Queen chess piece<br />
*Pacifier<br />
*Kitchen Drain Strainer -Darryl 7/29/09<br />
*Several strips of cardboard and a flattened tin can<br />
*Insulin syringe containing thermal paste<br />
*Pyrex butt plug<br />
*mouse nest in a system<br />
*watch and nickle inside system in system eval -v 2009-10-06<br />
*Three quarters ($0.75 -- whee! we're rich!)<br />
*Sacajawea dollar found in a printer. Oct.-09<br />
*Red quarter found in a printer. Oct.-09<br />
*Two dead mice found in a printer. 05-Nov.-09<br />
*Wasp nests<br />
*found two unused lifestyles tuxedo black condoms in system in system eval<br />
*Foam insulation found duct taped inside system (x2)<br />
*Monopoly money in the floppy drive<br />
*rubber lizard, 4-15-10 (heh I had my volunteer put it there lolololol [[User:Brittany|Brittany]] 18:54, 27 April 2010 (UTC))<br />
*someone donated a, um, "glass pipe" in receiving 4/27/10<br />
*a gun in a computer 8/27/10<br />
*a 24 pack of PBR donated on 10/9/10<br />
<br />
[[Category:Stories]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58375Hardware Grants Instructor Checklist2011-09-10T00:12:24Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails. Every time a Hardware Grants ticket is updated in RT (except for when it is merged) you will receive an e-mail.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets in that someone else moved from the "General Queue" to the "Incoming Queue" (your e-mail will not alert you to these.||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Wait Lists<br />
!| <br />
|| Use wait list to allocate laptops. Update wait list. Update tickets in RT to reflect that laptops are ready. ||<br />
|-<br />
|| Repeat for printers. ||<br />
|-<br />
|| Repeat for LCDs (if there is a wait list) ||<br />
|-<br />
|| Repeat for CRTs (if there is a wait list) ||<br />
|-<br />
|| Every so often check the A/V wait list and the unicorn wait list. A/V should let you know if they have something for one of their grants. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Documentation<br />
|-<br />
|| Maintain [[Hardware Grants|main Hardware Grants Wiki Page]] and all pages listed under "Pages related to hardware grants" found on main Hardware Grants wiki page.<br />
|-<br />
|| Maintain [http://www.freegeek.org/grants Hardware Grants Web Page] and [http://www.freegeek.org/grants/apply Hardware Grants Application] in Wordpress<br />
|-<br />
|| Print [[Resource Packets for Hardware Grants]], and [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]].<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Afternoon Tasks<br />
!|<br />
|-<br />
|| Triage e-mails at 3:00pm. ||<br />
|-<br />
|| Check to see if there are any new phone messages; return (or forward) phone calls as necessary. ||<br />
|-<br />
|| Check the open grants queue. Take some grants. ||<br />
|-<br />
|| Check the general queue to see if any grants ended up in there. ||<br />
|-<br />
|| Check the internship queue to see if there are any potential hardware grants interns to contact. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Weekly Tasks<br />
!|<br />
|-<br />
||Run through all of the grants in your own queue. Make sure that none have been left<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tom's grants. ||<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tony's grants. || <br />
|-<br />
|| '''Thursday afternoon:''' Check Nate's grants. || <br />
|-<br />
|| '''Friday afternoon:''' Check Jeff's grants. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues (the new Grants Queue and Volunteers' Queues)<br />
!| <br />
|- <br />
|| Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist.||<br />
|- <br />
|| Check for pass-throughs. These get deprioritized.||<br />
|-<br />
|| Check for dead grants--grants that no one has responded to in a month or so.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Closing Tasks<br />
|-<br />
|| Put pens, pencils, scissors, etc. back where they belong. || <br />
|-<br />
|| Take cups, plates, and food from Monkeyhouse to kitchen. ||<br />
|-<br />
|| Put all clipboards back where they belong. || <br />
|-<br />
|| Turn off both computers. ||<br />
|-<br />
|| Crumb check! ||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants&diff=58374Hardware Grants2011-09-10T00:12:04Z<p>Elizabethwt: /* YES! But there may be a wait */</p>
<hr />
<div>Free Geek has a hardware grants program in which we give hardware to organizations who request it. Our emphasis is on computers, but we are able to grant out other things as well. Hardware grants is overseen by Administrative Services.<br />
<br />
{|cellspacing="1px" style="background-color:#f8fcff"<br />
<br />
| width="70%" style="border: 1px solid #6688AA; background-color:#FFFFFF; padding:1em;" valign="top"|<br />
<br />
==Who receives hardware grants?==<br />
===Eligible===<br />
* Non-profit organizations<br />
* Schools<br />
* Churches<br />
* Community centers<br />
* Social change organizations<br />
* Worker collectives<br />
<br />
===Ineligible===<br />
* For-profit organizations that are not on the above list<br />
* Partisan organizations ''e.g. 501(c)4, partisan''<br />
: Granting to partisan organizations would unduly compromise our 501(c)3 status.<br />
* Individuals<br />
: Free Geek prefers that individuals volunteer to earn a computer so we can have them involved in our community and so they can learn how to use their computer through the [[Build | build program]] or adoption class. We de-prioritized pass-through grants (where an organization requests computers to give to clients) because of the technical support issues involved with providing people computers without training.<br />
<br />
|width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" |<br />
<br />
==Pages related to hardware grants==<br />
;[http://www.freegeek.org/grants/ http://www.freegeek.org/grants/]<br />
:Hardware Grants page on the website, including the application<br />
;[[Hardware Grants Wait Lists]]<br />
;[[Hardware Grants Volunteer Intern]]<br />
:Job description for volunteers and interns in hardware grants<br />
;[[Template:Training Guide for Hardware Grants Internship]]<br />
:Checklist for beginning volunteers and interns in hardware grants<br />
;[[Using RT for Hardware Grants]]<br />
;[[How to approve/deny grants]]<br />
:No longer a flow chart.<br />
;[[How To Disburse A Grant]]<br />
;[[Hardware Grants What We Can Give Out List]]<br />
:A comprehensive list of what we can (and can't) grant out<br />
;[[Business registrars]]<br />
:For verifying non-profit status<br />
;[http://www.melissadata.com/lookups/index.htm Melissa Data]<br />
:Another non-profit lookup<br />
;[[Hardware Grants Responses]]<br />
:How to respond to requesters<br />
;[[Policies]]<br />
;[[Resource Packet For Grants]]<br />
:Given to requesters who get systems<br />
;[[Dead Trees]]<br />
:Print outs<br />
|}<br />
{|cellspacing="1px" style="background-color:#f8fcff"<br />
<br />
| width="100%" style="border: 1px solid #6688AA; background-color:#FFFFFF; padding:1em;" valign="top"|<br />
<br />
==What we grant out==<br />
This is a short list of what we can and can't grant out. For the full version see [[Hardware Grants What We Can Give Out List]].<br />
===YES!===<br />
* Freekboxen<br />
* PS2 Keyboards<br />
* PS2 Mice<br />
* Regular routers<br />
* Some RAM<br />
* Some Network Devices<br />
<br />
=== YES! But there may be a wait===<br />
* LCD Monitors (5 per 90 days))<br />
* CRT Monitors (Temporarily no limit--[[User:Elizabethwt|Elizabethwt]] 21:10, 11 August 2011 (UTC))<br />
* Laptops - 3 per 90 days (see [[http://lists.freegeek.org/pipermail/rad/2009-November/000425.html http://lists.freegeek.org/pipermail/rad/2009-November/000425.html]])<br />
**Because the laptop wait list is so long right now (it generally takes 2.5-3.0 months to get a laptop), we are starting the 3 month period at the time the initial request was made. So, an organization can request laptops, and three months after that request has been made, the organization can then be added to the laptop wait list again.<br />
* Printers<br />
* Some Mac systems<br />
* Cameras<br />
* Multi-processor servers<br />
<br />
===MAYBE===<br />
* FG-PDX systems<br />
* Headphones<br />
<br />
===NO===<br />
* Projectors<br />
* Most speakers<br />
* Long network cables<br />
* Wireless cards<br />
* SATA Hard Drives<br />
* Multi-core servers<br />
* External hard drives<br />
* Wireless Routers<br />
* Mac Laptops<br />
* ALL HARD DRIVES (Temporary addition to the list)--[[User:Elizabethwt|Elizabethwt]] 18:46, 16 March 2011 (UTC)<br />
<br />
==Does the organization's location matter?==<br />
Yes and no. We simply don't have the means to ship the types of hardware typically requested in grants, so we are limited to providing hardware grants to organizations that are able to pick up grants from us. However, we are more than willing to provide hardware to organizations in any location of the world as long as they can provide a local contact that can pick up hardware from us and handle the rest.<br />
<br />
==How are grants approved/denied?==<br />
In general, if an organization does not fit into one of the types listed above (e.g. an average for-profit business), its grant request will be denied. However, sometimes we receive grant requests from qualifying organizations that ask for more than we can provide in a given month, or have a need on an ongoing basis. In that case, it is necessary to contact the requester to discuss the details of the request and bring down the amount of requested hardware to a reasonable level.<br />
<br />
Hardware grants volunteers, interns, and Free Geek staff members work together to approve and deny grants. One "grant shepherd" is responsible for contacting and disbursing equipment to each organization.<br />
|}<br />
<br />
<br />
[[Category:Structure]]<br />
[[Category:Programs]]<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Dead_trees&diff=58373Dead trees2011-09-09T23:43:15Z<p>Elizabethwt: /* Hardware Grants */</p>
<hr />
<div>This page is an index for files that need to look a certain way when printed out, for example forms and brochures where the page layout is very important. <br />
<br />
There are a variety of applications that can produce these printouts, including Openoffice, Glabels, and Gnumeric. please install the freegeek-deadtrees package in order to ensure that you have them all installed. if you include files on this page that are not supported by the above mentioned programs, please inform an [[ASS]].<br />
<br />
If there are files listed here that don't need to look a certain way when printed out, they should probably just be moved to a regular wiki page.<br />
<br />
There are some files here that were originally [[Dead trees#html (switch formats):|uploaded]] as postscript files only. (The old system had a place for source files, but some authors did not commit their source files.) In those cases, the postscript file should be used as a basis for re-creating the document using open office or another appropriate application.)<br />
<br />
To use these files click on the link. If your computer is properly configured your application will open the document. You may need to install additional software and/or configure your browser to do this.<br />
<br />
; [[Media:After-hours-access-log.gnumeric|After-hours-access-log.gnumeric]]<br />
:After hours access sign in and sign out log, located near the alarm access panel near the meeting room.<br />
; [[Media:General_conduct_guidelines.odt|General Conduct Guidelines]]<br />
:Rules of conduct while at FREE GEEK to ensure we are all treated with respect while we're here.<br />
; [[Media:Application_instruction_halfsheet.odt|Volunteer Intern Application Instructions Halfsheet]]<br />
:Please print this out to give to prospective volunteer interns.<br />
;[[Media:Acceptable_use_policy.odt|Acceptable Use Policy]]<br />
: This is posted on the wall next to public access terminals and should reflect the actual [[Acceptable Use Policy]] on this wiki. It also warns users about limits to using the public terminals.<br />
<br />
===Tally Sheets===<br />
; [[Media:Generic-tally.gnumeric|Generic tally sheet]]<br />
: This is the recycling tally sheet that could be used anywhere. It tracks how many recycle gizmos we send out. Data entry volunteers can use this to enter data in the database.<br />
<br />
; [[Media:Evaltally.gnumeric|Evaluation Tally sheet]]<br />
: This is the system evaluation tally sheet that hangs on the cart in system evaluation. It tracks how many '''regular''' keeper and how many recycle systems we send to the warehouse. Data entry volunteers use this to enter data in the database<br />
<br />
; [[Media:Eval-misc-tally.gnumeric|Misc Eval tally sheet]]<br />
: This is the system evaluation tally sheet that hangs '''above''' the cart in system evaluation. It tracks how many '''irregular''' recycle systems we send to the warehouse. (These irregular systems are macs, or have integrated monitors.) Data entry volunteers use this to enter data in the database.<br />
<br />
; [[Media:Inventory-tally.gnumeric|Inventory Tally Sheet]]<br />
: This is used during inventory at the end of the month.<br />
<br />
; [[Media:Mac-tally.gnumeric|Macintosh Tally Sheet]]<br />
: This is used to mark Macintosh Systems as recycled.<br />
<br />
; [[Media:CRT-Monitor-tally.gnumeric|CRT (and LCD) Monitor Tally Sheet]]<br />
: This is used to mark CRT Monitors as recycled. It also has room for LCD Monitors since they may be moving to the warehouse.)<br />
<br />
; [[Media:TV-tally.gnumeric|TV Tally Sheet]]<br />
: This is used to mark CRT and LCD TVs as recycled.<br />
<br />
; [[Media:Monitor-tv-tally.gnumeric|Monitor and TV Tally Sheet]]<br />
: More generic. This is used to mark CRT and LCD monitors and TVs as recycled.<br />
<br />
; [[Media:Laptop-tally.gnumeric|Laptop Tally Sheet]]<br />
: This is used to mark Laptops (Mac and Non-Mac) as recycled.<br />
<br />
; [[Media:Printerland-tally.gnumeric|Printerland Tally Sheet]]<br />
: This is used to mark gizmos typically found in Printerland as recycled.<br />
<br />
; [[Media:LCD_test_tally.gnumeric|LCD Monitor Recycling Tally Sheet]]<br />
: This is used to tally LCDs sent to recycling.<br />
<br />
; [[Media:InventoryTags.odt|Inventory Tags]]<br />
: These are used to lable gizmos as being disbursed to infrastructure.<br />
: Print on #4013 labels.<br />
<br />
===Adoption Program Information===<br />
; [[Media:Spanish_Volunteer_Information-1.odt|Information for Spanish-speaking volunteers]] <br />
: This is the information about Free Geek in Spanish that we can hand out at the Front Desk. <br />
<br />
; [[Media:Adoption_Program_Information.odt|Adoption Packet]]<br />
: This is the information we give to all volunteers interested in the Adoption Program! Please note that this document must be printed double-sided and then cut in half.<br />
<br />
;[[Media:Adoption_Program_Information-1.odt|Spanish Adoption Packet]] <br />
: This is the Spanish version of the Adoption Packet. <br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: This has been developed to accomodate the 10 spots we now have in printerland! It is '''legal size.''' Print on VINO and specify the upper tray because it can accommodate multiple legal size pages. <br />
<br />
; [[Media:Adoption_exit_survey.odt|Adoption Exit Survey]]<br />
: For feedback from outgoing adopters.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: For Groups interested in Group Volunteering.<br />
<br />
===Prebuild Program Information===<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]</s><br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation. It lives on a clipboard at the front desk.<br />
<br />
;[[Media:Toolbox-checkout.gnumeric|Tool Box Checkout]]<br />
: Used to check toolboxes out to volunteers in prebuild.<br />
<br />
; [[Media:card sorting cards.gnumeric|Card Sorting Lesson Box Cards]]<br />
: Laminated cards that pre-build volunteers use to label computer cards sorted by connector and appropriate card slot.<br />
<br />
; [[Media:ram sorting card.gnumeric|Ram Sorting Lesson Box Cards]]<br />
: Laminated cards used to label different types of ram.<br />
<br />
===Build Program Information===<br />
; [[Media:Build_Packet.odt|Build Packet]]<br />
: Information for volunteers interested in becoming build volunteers. Please note that this document should be printed double-sided.<br />
<br />
; [[Media:Build_Packet_Spanish.odt|Spanish Build Packet]] <br />
: Information for volunteers interested in Spanish Build. Please note that the document should be printed double-sided. <br />
<br />
; [[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]<br />
: Print sparingly for the time being, it may be updated; print just page one unless a volunteer plans on building a lot of systems. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Schedule-build1.odt|Build Schedule]]</s><br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk. <br />
<br />
; [[Media:washyerhands.odt|Build Signage]]<br />
: A copy of the reminder to volunteers to wash their hands, to be coupled with the Toxins chart (under "Tabling").<br />
<br />
; [[Media:BuildInstructorOrientation.odt|Build Instructor Orientation]]<br />
: Checklist for new Build Instructors<br />
<br />
; [[Media:Teaching_Philosophy.odt|Build Teaching Philosophy]]<br />
: Teaching philosophy of the Build program.<br />
<br />
; [[Media:Build_Checklist.odt|Build Checklist]]<br />
: Assembly and QC Checklists<br />
<br />
; [[Media:Basiccheck.odt|Basiccheck Check List]]<br />
: Basiccheck Checklist Packet <br />
<br />
; [[Media:Spanish_Build_Quality_Control_Checklist_.odt |Spanish Build Quality Control Checklist]] <br />
: Spanish Build Quality Control Checklist.<br />
<br />
; [[Media:warehouse_signage.svg|Build Shelves Warehouse Signage]]<br />
: Sign warning against opening systems in the warehouse without instructor supervision.<br />
<br />
==Front Desk==<br />
===Volunteer Desk===<br />
; [[Media:Volunteer_orientation_packet.odt|Volunteer Orientation Packet]]<br />
:Orientation packet to go home with each new volunteer when taking their first tour.<br />
<br />
; [[Media:Volunteer_application.odg|Volunteer Application]]<br />
:Application to be completed in full (all bold field required) by new volunteers, after reading the Volunteer Orientation Packet.<br />
<br />
; [[Media:Volunteering_for_school_credit_guidelines.odt|Volunteering for School Credit]]<br />
:Please hand this form to people interested in volunteering for high school or college credit.<br />
<br />
; [[Media:Comm_svc_info_sheet.odt|Community Service Info Sheet]]<br />
:Give this information sheet to all volunteers inquiring about doing Court Community Service with us.<br />
<br />
; [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]]<br />
: Schedule and sign-in sheet (legal sized paper) for the 24 hour adoption program. Print on VOLPRINT1. <br />
<br />
; [[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]]<br />
: This is the schedule used to sign up volunteers for Hardware ID and System Evaluation ("Pre-Build"). It lives on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Schedule-build1.odt|Build Schedule]]<br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk.<br />
<br />
; [[Media:Builders_Clipboard_Cover.odt|Cover Sheet to the Build Schedule]]<br />
: Cover page for the Builder's Clipboard.<br />
<br />
; [[Media:Voluntarios_-1.odt|Spanish Volunteer Orientation Packet]] <br />
:Orientation Packet for Spanish-speaking folks. <br />
<br />
; [[Media:Application.odt|Spanish Volunteer Application]] <br />
:Application for Spanish-speaking folks. <br />
<br />
;[[Media:Spanish Volunteer Information.odt|Spanish Info Form]]<br />
:For all Spanish speakers interested in volunteering at Free Geek.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: Details and contact information for Groups interested in Group Volunteering.<br />
<br />
; [[Media:Group Volunteer Form.odt|Group Volunteer Form]]<br />
: This is the form that is given to large groups when they come to volunteer. They should fill this out before/while they volunteer. They should fill out a new form each time they come to volunteer.<br />
<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
<br />
; [[Media:Free_Geek_Brochure.odg|Free Geek Brochure]]<br />
: These are for the general public to learn more about Free Geek (and maybe kick us down some cash). For printing: Select Print, in the print box, select properties, under the paper tab, select "long edge (standard)" in the duplex space, select OK. Now enter the number of copies you want and click "collate." Press OK. It is always good to print a few first to make sure layout is right.<br />
<br />
; [[Media:Free_Geek_Brochure-es.odg|Free Geek Spanish Brochure]]<br />
: This is a Spanish version of the Free Geek Brochure. See Renee. <br />
<br />
; [[Media:Receipt-log.odt|Receipt log]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This should be filled out so a normal receipt can be entered when the database is again accessible.<br />
<br />
; [[Media:Borrow book.odt|Borrow book log sheets]]<br />
: For checking out items or books from Free Geek temporarily via the Borrow Book. These sheets are kept in the binder up front and each entry must be signed by a staff person at check-out and check-in.<br />
<br />
; [[Media:Paper-receipt.odt|Generic donation form]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This can be given to donors in lieu of a regular receipt.<br />
<br />
; [[Media:Styrofoam_recycling.odt|Styrofoam Recycling Information]]<br />
: To provide donors with information regarding styrofoam recycling.<br />
<br />
; [[Media:Other_Recyclers_List.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
<br />
==Donations Desk==<br />
<br />
===Bookkeeping slips (for Front Desk and Thrift Store)===<br />
; [[Media:Credit Card Receipt Form.odt|Credit card receipt form]]<br />
: Used when purchasing items with the debit card. <br />
<br />
; [[Media:Iou-reimbursement.odt|IOU/Reimbursement Form]]<br />
: To reimburse people from the store or front desk tills for purchases made, etc.<br />
<br />
; [[Media:Mileage.gnumeric|Mileage reimbursement form]]<br />
: This lives at the front desk and is used to show how much money was spent on reimbursements for Free Geek business travel. It is completed after the trip when the money is reimbursed to the traveler.<br />
<br />
; [[Media:Privacy sign.odt|Privacy Sign]]<br />
: First version! 1/14/2010: "FREE GEEK respects your privacy and takes it very seriously. We will not sell or share your personal information with anyone, and we respect the wishes of all donors in terms of privacy and solicitations. FREE GEEK is committed to earning and keeping your trust."<br />
<br />
; [[Media:Donor FAQ-edit.odt|Donor FAQ Brochure]]<br />
: To provide donors with all sorts of info regarding donating hardware, ranging from Oregon E-cycles info to hard drive wiping suggestions.<br />
<br />
; [[Media:Contribution-receipt.odt|Contribution Receipt]]<br />
: For when someone donates money (without gizmos) and wants a nice official receipt. '''We can enter these kinds of donations in the database now!''' But if the database is down and you need a donations receipt, download this, fill it out, print two copies -- one for the contributor, and one to put in the till.<br />
<br />
; [[Media:4.4.2-F_Visitor_and_Contractor_Sign_In_Log_-_Rev_c.pdf | Visitor Log]]<br />
: Please have any visitor, like a contractor, new vendor, special person getting a tour outside of regular tours, sign in and out on this log. This log is to determine who is in the building besides paid staff and signed in volunteers in case of an emergency.<br />
<br />
==For Receiving==<br />
; [[Media:Receiving-slip.gnumeric|Hardware Contribution Slip aka Tally Sheet (tally sheet)]]<br />
: Current "receiving-donation-form", for use by hardware donations workers and the front desk<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven). Print these on Dazzle in the Wine Cellar - one at a time!<br />
<br />
; [[Media:Other_recyclers.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
== Build Program ==<br />
===Specs and information===<br />
; [[Media:Certevaltrainers.odt|Certified Eval Trainers]]<br />
: List of staff, subs, and volunteers who are Eval instructors<br />
<br />
; [[Media:Build-specs.odt | Build Specs]]<br />
: The current build specs in an easy to print form. Please use our color printer (Dazzle) to print these.<br />
<br />
; [[Media:TechSupportPolicy_Build.odt | Tech Support Policy for Builders]]<br />
: This Tech support policy should be given to builders when they take home their FreekBox.<br />
<br />
; [[Media:Post-Build-Application.odt | Post-Build Area Application]]<br />
: This is the Application needed for Builders to move on to Post-Build areas. MAKE SURE TO PRINT THIS DOUBLE SIDED!<br />
<br />
===Labels===<br />
; [[Media:Keeper.glabels|Keeper (Green Light) Labels-5963 or 5163]]<br />
:These are the labels used in system evaluation to indicate a system is a keeper. They belong in the system evaluation area.<br />
<br />
; [[Media:Fg-pdx.glabels|FG-PDX Labels-5167]]<br />
:These are the labels that designate that the computer came from the city.<br />
<br />
; [[Media:Recycle.glabels|Reason for Recycle Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to be recycled and why. They belong in the system evaluation area.<br />
<br />
; [[Media:Rejected.glabels|Reject Labels-5962 or 5162]]<br />
:These are the labels used throughout the building (except in system evaluation) to indicate a system is to be recycled and why. They belong in the build area.<br />
<br />
; [[Media:Hold.glabels|Hold Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to being held for special consideration. They belong in the system evaluation area.<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven).<br />
<br />
; [[Media:Laptop_keeper_2.glabels|Laptop Keeper Labels-5963 or 5163]] <br />
: New laptop labels. [[User:Koopa|Ian]] 00:03, 22 April 2009 (UTC)<br />
<br />
; [[Media:Laptoprecycle.glabels|Laptop Recycle Labels-5962 or 8462 or 5162]]<br />
<br />
; [[Media:HardDriveRemoved.glabels|Hard Drive Removed labels-5167]]<br />
: Little labels for recycle laptops and for devices from system eval that are not systems but may have had hard drives.<br />
<br />
; [[Media:MotherboardLabels.glabels|MoBo Labels-5963 or 8463 or 5163]]<br />
:These are the labels used in Advanced Testing to indicate a MoBo that is Tested and good. They belong in the Advanced testing area.<br />
<br />
; [[Media:As-Is_laptop_label.glabels|As-Is Laptop Labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:Scraptops.glabels|"Scraptops" Parts Laptop labels--Avery 5963 Shipping Labels]]<br />
<br />
; [[Media:User_password.glabels|Username and Password Labels--Avery 5167]]<br />
: ''NOTE: Needs to be updated. Nowhere will the user normally encounter the Username OEM. Probably should be changed to "Default User; Password: "''<br />
<br />
; [[Media:Parts_Only_Laptop.glabels|Label for "Parts Only Laptop"--Avery 5963]]<br />
<br />
; [[Media:Server_Specs.glabels|Label for completed servers--Avery 5963]]<br />
<br />
; [[Media:DNR.glabels|Do Not Retest Labels]] (Avery return address)<br />
: Labels used to mark items for recycling<br />
<br />
; [[Media:new_laptop_hdd_label|New Laptop HDD Labels]] (Avery return address)<br />
: Labels to distinguish laptop HDDs ordered online<br />
<br />
===HOWTO Print Labels===<br />
*Open browser, go to Free Geek Wiki.(http://wiki)<br />
*Search for "deadtrees".<br />
*Go to section for Labels.<br />
*Find desired label (if unsure, go by description given). Once you have found desired label/s, look at the number next to label title. This is the label size code. See label boxes next to printer.<br />
*Get desired number of blank label sheets of the correct label size. This number is in upper right-hand corner of label sheet. (ex. Label sheets for Keepers are numbered 5963 or 5163)<br />
*Place sheet/s in top (front) tray of Library printer, face up.<br />
*Click on desired label type, then on "OK". This opens glabels screen. Wait for form to appear.<br />
*Press Ctrl-p and select desired number of copies, up to 10.<br />
*Check the "printer" tab to make sure printer is set to "label".<br />
*Press "print".<br />
<br />
==Printers==<br />
; [[Media:Printer_Fresh_Used_Ink_Scanner.pdf|Printer Test Page]]<br />
: Print this as a test page and attach to store and grant ready printers<br />
<br />
; [[Media:Printer_scanner_as_is_no_ink.pdf|Printer As is test page]]<br />
: Print this as for tested printers that are to be sold with No Ink<br />
<br />
; [[Media:Printer_Scanner_Test_Page.pdf|Scanner test page]]<br />
: Print this page for tested scanners.<br />
<br />
; [[Media:Printer_Fax_Test_Page.pdf|Fax Test Page]]<br />
: Print and Fax this as a test page then attach to store and grant ready Fax machines.<br />
<br />
; [[Media:Printer_Sales_Form.pdf | Printers vendors Sales Tally Sheet]]<br />
: This page is to be printed out for the vendors to record there purchases from Printer land.<br />
<br />
== Office ==<br />
<br />
; [[Media:Employee_emergency_info.odt|Employee Emergency Injury Information]]<br />
:Print out on bluish paper and cut apart. Have these printouts on hand with Incident/Accident Reports, located in the BLUE folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to an injured employee to seek treatment.<br />
<br />
; [[Media:Volunteer_emergency_info.odt|Volunteer Emergency Injury Information]]<br />
:Print out on reddish paper and cut apart. Have these printouts on hand with Special Risk Accident Claim Form reports, located in the RED folder on Richard's desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to the injured volunteer to seek treatment.<br />
<br />
; [[Media:supply.odt|Supply Replacement List]]<br />
<br />
;[[Media:Class cards.odt|Reminder Cards]]<br />
:These reminder cards can be used for shifts or for classes. <br />
<br />
; [[Media:FD_EQUIPMENT_FORM.odt|Equipment Pass]]<br />
: When people want to bring tools, laptops, PCs, etc. into the building please use this form.<br />
<br />
; [[Media:Ombudsman.odt|The Role of The Ombudsman]]<br />
: Posted at the Donor Desk, Volunteer Desk and Thrift Store - shows the current Ombudsman and HR members who can serve as alternative Ombudsmen.<br />
<br />
; [[Media:Conflict-of-interest-agreement.odt|Conflict of Interest Agreement]]<br />
<br />
; [[Media:Statecontinuationletter.odt|State Continuation Election Form]]<br />
: For health plan administrator use. Signed by outgoing employees who were covered by our health plan.<br />
<br />
; [[Media:Letterhead.odt|Blank letterhead - slogan is "COMPUTERS INTERNET EDUCATION THRU RECYCLING"]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:new_letterhead.odt|Blank letterhead - New! - slogan is "Helping the needy get nerdy since the beginning of the third millenium..."]]<br />
: Do not use for evil purposes.<br />
<br />
; [[Media:Faxcover.odt|Fax Cover Sheet]]<br />
<br />
; [[Media:Determination-letter.png| Letter of Determination]]<br />
: This is the letter from the IRS that shows we are a 501(c)(3) tax-exempt organization.<br />
<br />
==Education==<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
<br />
; [[Media:August 2011 date and time.odt|August 2011 Classes Schedule]]<br />
; [[Media:September 2011 date and time.odt|September 2011 Class Schedule]]<br />
; [[Media:Getting Started description.odt|Getting Started Class Descriptions]]<br />
; [[Media:Classes at free geek.odt|Class Descriptions]]<br />
; [[Media:Teacher questions.odt|New Teacher Form]]<br />
; [[Media:Manual_v1.0.odt|10.04 Manual]]<br />
:This is the most recent version of the manual that is shipping with all of our systems.<br />
; [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==Recycling==<br />
<br />
<br />
; [[Media:OutgoingMaterialsReport.odt|Outgoing Materials Report]]<br />
: Use for all shipments from Recycling<br />
; [[Media:Shipment ID.odt|Shipment ID]]<br />
: To identify gaylords and what's in them<br />
; [[Media:Daily_Forklift_Checklist.odt|Daily Forklift Checklist]]<br />
: Forklift must pass this checklist before use<br />
; [[Media:WhoGetsWhat.odt|Who Gets What]]<br />
: Which Vendor gets which commodity<br />
; [[Media:MonitorTestRunTime.ods|Monitor Test RunTime]]<br />
: Monitor Test uses this to make sure they run the Monitor for at least 1 hour<br />
; [[Media:ToolKitChkOutChkIn.odt|ToolKit CheckOut/CheckIn]]<br />
: ToolKit Checkout/Checkin Form<br />
; [[Media:CRT_Inventory.odt|CRT Inventory form]]<br />
: Record how many CRT Monitors are waiting to go into the gaylords<br />
; [[Media:WarehouseChecklist.odt|Warehouse Closing Checklist]]<br />
: Use at end of business day in Recycling. Posted at back door.<br />
; [[Media:Warehouse_used_glove_notice.odt|Used glove notice]]<br />
: Label the used glove bin and post the notice that gloves are used/please wash hands.<br />
; [[Media:WrhsVolIntrnChcklst.gnumeric|Warehouse Volunteer Intern Checklist]]<br />
: Checklist of all warehouse tasks available to a volunteer intern, used to track progress.<br />
<br />
== Beancounting ==<br />
; [[Media:Till-worksheet.gnumeric|Till worksheet]]<br />
: This is a spreadsheet that can be used to count money in the tills at the end of a cashier's shift, and also for beancounting the following day. It is filled out and printed out at the end of the cashier's shift (and then included in the till), and it is filled out and printed out to include in the daily transaction books by the beancounters.<br />
<br />
; [[Media:Endofshiftform.gnumeric|End of shift form]]<br />
: This lives in the bookkeeping toolbox and is printed out blank and then partially filled out when preparing a till to show how much money the till started with. It is completed at the end of a shift to reflect how much money is in the till at the end of the shift.<br />
<br />
; [[Media:Deposit_sanity_check.gnumeric|Deposit sanity check]]<br />
: This is a way of quickly checking if your deposit matches the amount of the till worksheets.<br />
<br />
; [[Media:Inventory-sheet.gnumeric|Inventory Sheet]] <br />
: This is used at the end of the month during the gizmo inventory.<br />
<br />
==Inreach==<br />
; [[Media:Adoption_Certificate.odt|Adoption Certificate]]<br />
: To be filled out by staff and/or adoption teachers and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
; [[Media:Build_Certificate.odt|Build Certificate]]<br />
: To be filled out by staff and/or build instructors and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
==Outreach== <br />
; [[Media:Spanish_Outreach_1.odt|Spanish Build Outreach Flier]] <br />
: This is the bilingual outreach flier for the Spanish Build program. <br />
; [[Media:Free_geek_hi-res.svg|Free Geek Logo]]<br />
: Scalable Vector Graphic of Free Geek's logo.<br />
<br />
; [[Media:Photo_Release_Form.pdf|Photo Release Form]]<br />
: For using a picture of an adult in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Minor_Photo_Release_Form.pdf|Minor Photo Release Form]]<br />
: To be signed by parent before using a picture of an minor in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Adoption-outreach.odg|Adoption Outreach Flyer]]<br />
: Earn-a-computer tear-off sheets. Outreach. For hardware grants use. Given to organizations receiving grants from us. Outreach.<br />
<br />
; [[Media:Donor_email_signup.odt|Donor email signup]]<br />
: For PR to collect donor emails for quarterly email newsletter.<br />
<br />
; [[Media:Spanish Etiquette .odt|Spanish Etiquette Brochure]] <br />
: The Etiquette Brochure translated. <br />
; [[Media:TriFoldBrochureTEMPLATE.odt|Tri-Fold Brochure Template]]<br />
: '''Note:''' To print these correctly, make sure to select "Short Edge (Flip)" under Duplex options (look under "Properties" to find Duplex options)<br />
<br />
; [[Media:Thanks.odt|Thank You Template]]<br />
: Thank you letter template to be mailed out for donations over $100, with or without hardware. See [[Processing Monetary Donations]] for further instructions or an e-mail template.<br />
<br />
=== Tabling ===<br />
; [[Media:Outreach_Final_Document.odt|Informational Packet and Training for Tabling Events]] <br />
<br />
; [[Media:Outreach_events_volunteer_log.odt|Outreach and Tabling Events Volunteer Log]] <br />
<br />
; [[Media:Newsletter_signup.odt|Newsletter sign up]]<br />
<br />
; [[Media:Programs_short.odt|Programs_short]]<br />
: Quick explanation of Free Geek, adoption, and build programs.<br />
<br />
; [[Media:Toxins.odg|Toxins]]<br />
: Chart explaining toxins present in computers.<br />
<br />
; [[Media:g2g brochure.odt|Girls2Geeks Brochure]] <br />
<br />
; [[Media:Plug_Into_Portland_.odt|Information about Plug Into Portland]]<br />
<br />
==Online Sales==<br />
; [[Media:Ebay_intial_eval_form.odt| eBay evaluation form]]<br />
: A work in progress<br />
;[[Media:Online_sales.glabels|Online Sales Label]]<br />
:Something to stick on items for sale so we know what's what.<br />
<br />
== Receiving ==<br />
<br />
; [[Media:Keyboard Testing.odt|Keyboard Testing]]<br />
: Updated 4/27/2010 [[User:Brittany|Brittany]] 01:15, 30 April 2010 (UTC)<br />
<br />
; [[Media:Mouse Testing.odt|Mouse Testing]]<br />
: This is no longer in use.<br />
: Updated version can be found on the here: [[Mouse Testing]]<br />
<br />
; [[Media:Items we do not take.odt|Items we do not take]]<br />
: A visual guide to items we do NOT accept in hardware donations: microwaves, smoke detectors, large appliances, florescent light bulbs, styrofoam, and batteries.<br />
<br />
; [[Media:Printer Triage Modified.odt|Printer Triage Modified]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Special requests.odt|Special Requests for Receiving]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Staff_FYI.odt|Staff Update FYI]] - <br />
: A template for letting receiving staff know when things change. Includes staff members' names as of Nov. 09.<br />
<br />
; [[Media:Testing Stations.odt|Testing Stations]]<br />
: Signs for Mouse Testing, Keyboard Testing, and Speaker Testing.<br />
: Additional Receiving box signs for Keyboard Testing can be found here: [[Keyboards (Receiving)]]<br />
: Additional Receiving box signs for Mouse Testing can be found here: [[Mouse Testing]]<br />
<br />
; [[Media:Wash Your Hands.odt|Wash Your Hands]]<br />
: Seriously, guys. They're filthy.<br />
<br />
; [[Media:Tallysheetcrt.odt|Tally Sheet Clarification]]<br />
: A visual aid to help clarify between Systems w/CRTs (or Systems w/LCDs) vs. Systems and their separate monitors<br />
<br />
; [[Media:Stealing is a crime.odt|Stealing From This Donation Site Is a Crime]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that stealing from this donation site is a crime.<br />
<br />
;[[Media:No dumping sign.odt|No Dumping sign]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that leaving donations other than during business hours is considered illegal dumping.<br />
<br />
;[[Media:Solid state hard drive.odt|Solid State Hard Drive vs. Laptop SODIMM]]<br />
: One needs to be locked up b/c of personal info, the other does not.<br />
<br />
=== Receiving Box Labels ===<br />
All receiving box labels can be found here: [[Receiving Boxes]]<br />
<br />
=== Who takes What ===<br />
; [[Media:Printerland.odt|Printerland]]<br />
: A chart that specifies the items that printerland wants and does not want.<br />
<br />
: Printers takes: Printers, Multi-function Printers, Fax Machines, Scanners, Typewriters, Label Makers, Point of Sale Machines and Receipt Printers, Adding Machines, Hand-held and Slide Scanners, New/Used Ink, New/Used Toner. Printers does not take: Photocopiers, Print Servers, Scanners.<br />
; [[Media:AV Triage.odt|AV Triage]]<br />
: What to do with VCRs, satellite TV receivers, cable TV receivers, and Tivo/DVR recorders<br />
; [[Media:AV Want1.odt|AV "Wants" Page 1]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Want2.odt|AV "Wants" Page 2]]<br />
: A chart that specifies the items that AV commonly wants.<br />
; [[Media:AV Don't Want.odt|AV "Doesn't Want"]]<br />
: A chart that specifies the items that AV does not want.<br />
; [[Media:Store.odt|Store]]<br />
: A chart that specifies the items that the store does not want.<br />
<br />
==Tech Support==<br />
; [[Media:Techsupportintake_2.odt|Tech Support Intake Form]]<br />
:For use when a computer is left at Tech Support to record the adopters name, contact info, login info, issues, and who the adopter spoke to. Use this to screen for tech support and gather as much info as possible to make their lives a little easier.<br />
; [[Media:Running_windows_programs_in_ubuntu.pdf|Ubuntu for windows converts]]<br />
:Handout for wine Class, or any volunteers wanting general info on running windows programs.<br />
; [[Media:support_outgoing_form.odt| Tech Support Outgoing Form]]<br />
: Use this when a system is leaving tech support and going to build or laptop build<br />
; [[Media:ts_store_credit_form.odt|Store Credit Form]]<br />
: Use this when there is no comparable laptop/desktop to replace a broken one.<br />
; [[Media:New-user-guide-BETA1-20100826.odt| New User Guide (BETA)]]<br />
; See also: help.freegeek.org (further down page)<br />
; [[Media:Tech_Support_Instructionsf_or_Front_Desk.odt| Tech Support Information for Front Desk]]<br />
: Instructions for Front Desk on how to properly intake new boxes and fill in RT forms.<br />
== Advanced Testing ==<br />
; [[Media:Power_Adapter_Sorting_2.0.odg|Power Adapter Sorting 2.0]]<br />
: Currently used by Advanced Testing<br />
<br />
; [[Media: Tested By Stickers.glabels|Tested By Stickers--Avery 5167]]<br />
: Little stickers with space for initials of tester.<br />
<br />
; [[Media: Tested by RAM.glabels|Tested by Stickers - RAM --Avery 5167]]<br />
: Little stickers for tested RAM<br />
<br />
; [[Media:UntestedLabels.glabels|Untested/Powers On Stickers--Avery 5167]]<br />
: Little stickers that read exactly as advertised.<br />
<br />
; Tested Cell Phone Labels - 5963 or 8463 or 5163<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:NoProc.glabels|No Processor Labels - Avery 5167]]<br />
: Advanced Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:Hard_drive_labels.glabels|Hard drive tested stickers--Avery 5167]]<br />
: Little stickers that say "___ Gigabytes" & "Tested by ___" [[User:Koopa|Ian]] 00:15, 22 April 2009 (UTC)<br />
<br />
; [[Image:MotherboardLabels.glabels|Tested motherboard stickers]]<br />
: Stickers with details on tested motherboards<br />
<br />
== Supported formats ==<br />
<br />
We currently support these formats for upload:<br />
<br />
* OpenOffice Graphics files (.odg)<br />
* OpenOffice Text files (.odt)<br />
* Gnumeric spreadsheet files (.gnumeric)<br />
* Glabels label files (.glabels)<br />
* Portable Network Graphic (.png)<br />
* Portable Document Format (.pdf)<br />
<br />
Most other formats are not supported for upload.<br />
<br />
If the files listed below are not being used, we should simply archive their old PS files and remove them from this list. Otherwise, we should take measures to get versions in supported formats uploaded.<br />
<br />
=== html (switch formats): ===<br />
(We will not support the upload of HTML files. Switch the format to something else and we will upload that instead. Links to the postscript and the most recent html files are included.)<br />
* build-qc.html [http://web.freegeek.org/deadtrees/mulch/ps/build-qc.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/build-qc.html?format=raw]<br />
* burninbatch.html [http://web.freegeek.org/deadtrees/mulch/ps/burninbatch.ps][http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/burninbatch.html?format=raw]<br />
* specs.html [http://web.freegeek.org/deadtrees/mulch/ps/specs.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/specs.html?format=raw]<br />
<br />
<br />
== Thrift Store ==<br />
See [[Store Docs]]<br />
<br />
== Council ==<br />
* [[Media:Councilintro.pdf| Council Introduction]]<br />
<br />
== Hardware Grants ==<br />
<br />
* [[Media:Donationlettertemplate.odt| Donation Letter]]<br />
: Sometimes organizations request a donation letter stating the items that Free Geek granted them. Here is a template to be filled in and signed by the grant shepherd and then given to the organization, whether via fax, mail, or in person.<br />
<br />
* [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
==help.freegeek.org==<br />
* [[Media:Install_Hard_Drive.pdf| How to Install and Format a Hard Drive]]. Handout in pdf form. This a trifold leaflet. It needs to be printed Double sided -- flip short side.<br />
<br />
== Library ==<br />
* [[Media:Free geek library sign.odt| How to Check Out books from Library]]<br />
: How to check out books from the Free Geek Library<br />
<br />
* [[Media:computer_login.ods| Library Computer Lab Login Sheet]]<br />
: Blank login sheets for computer lab. Double-sided. Print as needed.<br />
<br />
==Obsolete?==<br />
* [[Media:Store_Agreement.odt]] [[User:Koopa|Ian]] 21:34, 16 December 2010 (UTC)<br />
* [[Media:Classsched1.odg]] <br />
* [[Media:Classsched2.odg]]<br />
* [[Media:Schedule-adv-testing.odt]]<br />
* [[Media:Schedule-class-adoption.odt]]<br />
* [[Media:Schedule-class-commandline.odt]]<br />
* [[Media:Schedule-class-linux.odt|Schedule Class]]<br />
* [[Media:2008 geek brochureFINAL.pdf|2008 Contributions Brochure]]<br />
* [[Media:Community Recipients and Testimonials.odt|Community Recipients and Testimonials]] ([[Media:Community Recipients and Testimonials.pdf|PDF]])</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58366Hardware Grants Instructor Checklist2011-09-09T22:47:22Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|| *Make sure that gizmos for the day's pick ups are available. ||<br />
|-<br />
|| *Add to and check laptop waitlist. Allocate new laptops Edit tickets to show available laptops. ||<br />
|-<br />
|| *Add to and check LCD waitlist. Edit tickets to show available LCDs. ||<br />
|-<br />
|| *Add to and check Printer waitlist. Edit tickets to show available Printers. ||<br />
|-<br />
|| *Add to and check Mac waitlist. Edit tickets to show available Macs. ||<br />
|-<br />
|| * '''On Wednesday morning only,''' add to and check the CRT waitlist. Edit tickets to show available CRTs. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Morning Tasks<br />
|-<br />
|| Complete old todos from clipboard. ||<br />
|-<br />
|| Respond to e-mails in todo queue in gmail ||<br />
|-<br />
|| Print out more Disbursement Checklist, Resource Packets for Grants, and New To Ubuntu handouts if necessary. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Afternoon Tasks<br />
!|<br />
|-<br />
|| Triage e-mails at 3:00pm. ||<br />
|-<br />
|| Check to see if there are any new phone messages; return (or forward) phone calls as necessary. ||<br />
|-<br />
|| Check the open grants queue. Take some grants. ||<br />
|-<br />
|| Check the general queue to see if any grants ended up in there. ||<br />
|-<br />
|| Check the internship queue to see if there are any potential hardware grants interns to contact. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Weekly Tasks<br />
!|<br />
|-<br />
||Run through all of the grants in your own queue. Make sure that none have been left<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tom's grants. ||<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tony's grants. || <br />
|-<br />
|| '''Thursday afternoon:''' Check Nate's grants. || <br />
|-<br />
|| '''Friday afternoon:''' Check Jeff's grants. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues (the new Grants Queue and Volunteers' Queues)<br />
!| <br />
|- <br />
|| Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist.||<br />
|- <br />
|| Check for pass-throughs. These get deprioritized.||<br />
|-<br />
|| Check for dead grants--grants that no one has responded to in a month or so.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Closing Tasks<br />
|-<br />
|| Put pens, pencils, scissors, etc. back where they belong. || <br />
|-<br />
|| Take cups, plates, and food from Monkeyhouse to kitchen. ||<br />
|-<br />
|| Put all clipboards back where they belong. || <br />
|-<br />
|| Turn off both computers. ||<br />
|-<br />
|| Crumb check! ||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Instructor_Checklist&diff=58365Hardware Grants Instructor Checklist2011-09-09T22:39:18Z<p>Elizabethwt: </p>
<hr />
<div>{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Grants Correspondence<br />
!| <br />
|- <br />
|| Check e-mails. Reply to e-mails.||<br />
|- <br />
|| Review phone messages. Return calls, send messages to interns as needed.||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|| Check RT for tickets in "General Queue" which should be moved to "Hardware Grants"||<br />
|-<br />
|}<br />
|-<br />
|| *Make sure that gizmos for the day's pick ups are available. ||<br />
|-<br />
|| *Add to and check laptop waitlist. Allocate new laptops Edit tickets to show available laptops. ||<br />
|-<br />
|| *Add to and check LCD waitlist. Edit tickets to show available LCDs. ||<br />
|-<br />
|| *Add to and check Printer waitlist. Edit tickets to show available Printers. ||<br />
|-<br />
|| *Add to and check Mac waitlist. Edit tickets to show available Macs. ||<br />
|-<br />
|| * '''On Wednesday morning only,''' add to and check the CRT waitlist. Edit tickets to show available CRTs. ||<br />
|-<br />
|}<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Morning Tasks<br />
|-<br />
|| Complete old todos from clipboard. ||<br />
|-<br />
|| Respond to e-mails in todo queue in gmail ||<br />
|-<br />
|| Print out more Disbursement Checklist, Resource Packets for Grants, and New To Ubuntu handouts if necessary. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Afternoon Tasks<br />
!|<br />
|-<br />
|| Triage e-mails at 3:00pm. ||<br />
|-<br />
|| Check to see if there are any new phone messages; return (or forward) phone calls as necessary. ||<br />
|-<br />
|| Check the open grants queue. Take some grants. ||<br />
|-<br />
|| Check the general queue to see if any grants ended up in there. ||<br />
|-<br />
|| Check the internship queue to see if there are any potential hardware grants interns to contact. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Weekly Tasks<br />
!|<br />
|-<br />
||Run through all of the grants in your own queue. Make sure that none have been left<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tom's grants. ||<br />
|-<br />
|| '''Tuesday afternoon:''' Check Tony's grants. || <br />
|-<br />
|| '''Thursday afternoon:''' Check Nate's grants. || <br />
|-<br />
|| '''Friday afternoon:''' Check Jeff's grants. ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Checking the Grant Queues (the new Grants Queue and Volunteers' Queues)<br />
!| <br />
|- <br />
|| Check for PPS Schools. Before we can grant systems to PPS schools we need to check with Jed Gilchrist.||<br />
|- <br />
|| Check for pass-throughs. These get deprioritized.||<br />
|-<br />
|| Check for dead grants--grants that no one has responded to in a month or so.||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Closing Tasks<br />
|-<br />
|| Put pens, pencils, scissors, etc. back where they belong. || <br />
|-<br />
|| Take cups, plates, and food from Monkeyhouse to kitchen. ||<br />
|-<br />
|| Put all clipboards back where they belong. || <br />
|-<br />
|| Turn off both computers. ||<br />
|-<br />
|| Crumb check! ||<br />
|-<br />
|}<br />
<br />
<br />
[[Category: Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Template:Training_Guide_for_Hardware_Grants_Internship&diff=58364Template:Training Guide for Hardware Grants Internship2011-09-09T22:31:56Z<p>Elizabethwt: /* Hardware Grants Orientation Checklist */</p>
<hr />
<div>:The following orientation form should be printed out, completed, and placed in the new Hardware Grant volunteer or intern's file.<br />
<br />
==Hardware Grants Orientation Checklist==<br />
When new hardware grants worker is hired, there are several steps that need to be performed. It's the [[buddy]]'s job to make certain these steps are accomplished. Most of these things must be done by other people but it's the buddy's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new worker's file.<br />
<br />
The buddy needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new hardware grants worker on the following.<br />
<br />
<br />
New Hardware Grant Intern's Name: __________________________________<br />
<br />
Buddy's Name: _____________________________________<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Policy Briefing<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Take Orientation tour || || ||<br />
|-<br />
|| [[Volunteer Intern Contract]]: review, sign & file || || ||<br />
|-<br />
|| Requesting schedule changes/days off: speak with Hardware Grants Coordinator || || ||<br />
|-<br />
|| Arriving Late and Cancellations: call 503-232-9350 x.116 or e-mail the Hardware Grants Coordinator || || ||<br />
|-<br />
|| Explain that supervisor will regularly check-in || || ||<br />
|-<br />
|| Emergency Info Request: enter ER contact, phone # & any allergies into database || || ||<br />
|-<br />
|}<br />
<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Technical Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initial<br />
|-<br />
|| Create RT account (with Michael, Vagrant, Ryan, or Richard)|| || ||<br />
|-<br />
|| Get a Free Geek e-mail account (with Michael, Vagrant, Ryan, or Richard)|| || ||<br />
|-<br />
|| Create a database account (with Hardware Grants Coordinator)|| || ||<br />
|-<br />
|| Add to grants list (with Hardware Grants Coordinator)|| || ||<br />
|-<br />
|| Build program || || ||<br />
|-<br />
|| Ubuntu Linux || || ||<br />
|-<br />
|}<br />
<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Cultural Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Introduced around to staff and core volunteers || || || <br />
|-<br />
|| Explain what to expect the first few weeks || || ||<br />
|-<br />
|| [[Free Geek FAQ]] - useful for talking on the phone || || ||<br />
|-<br />
|| [[Netiquette at Free Geek]] and in Hardware Grants || || ||<br />
|-<br />
|| Documentation || || ||<br />
|-<br />
|| Where to park your car (11th Avenue, 10th just South of Mill, etc.|| || ||<br />
|-<br />
|}<br />
<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Physical Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Review building layout and names for various areas || || ||<br />
|-<br />
|| [[Safety]] training, details on that page || || ||<br />
|-<br />
|| Indicate Monkeyhouse || || ||<br />
|-<br />
|}<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Hardware Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Indicate grantable PCs near classroom || || ||<br />
|-<br />
|| Distinguish FG-PDX PCs from FreekBoxen || || ||<br />
|-<br />
|| Indicate grantable hardware and storage space in warehouse || || ||<br />
|-<br />
|| Indicate keyboards, mice, and cords in warehouse || || ||<br />
|-<br />
|| Indicate network gizmos, USB devices, and other gizmos in the thrift store || || ||<br />
|-<br />
|| Explain Friend Discount. [[Thrift Store Policy#Grant Recipients]] || || ||<br />
|-<br />
|| Introduce to digital [[Hardware Grants Wait Lists]] || || ||<br />
|-<br />
|| Review [[Hardware Grants What We Can Give Out List]] || || ||<br />
|-<br />
|}<br />
<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Administrative Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Review [[How to approve/deny grants]] || || ||<br />
|-<br />
|| Review [[Using RT for Hardware Grants]] || || ||<br />
|-<br />
|| Learn RT basics || || ||<br />
|-<br />
|| Enter data regarding disbursements into database || || ||<br />
|-<br />
|| Review [[Phone System Howto]] || || ||<br />
|-<br />
|}<br />
<br />
<br />
{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100% <br />
|- style="background:black; color:white"<br />
!| Disbursement Orientation<br />
!| Date<br />
!| Trainee Initials<br />
!| Staff Initials<br />
|-<br />
|| Shadow your trainer and/or other shepherds during a disbursement || || ||<br />
|-<br />
|| Assist your trainer and/or other shepherds during a disbursement || || ||<br />
|-<br />
|| Be shadowed by your trainer during a disbursement || || ||<br />
|-<br />
|| [[Resource Packet For Grants]], Class Information Sheet, and Tech Support Cards (for auction grants only) || || ||<br />
|-<br />
|| Tech support lowdown || || ||<br />
|-<br />
|}<br />
<br />
[[Category:Hardware Grants]]<br />
[[Category:Howto]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=System_Evaluation_Overview&diff=58359System Evaluation Overview2011-09-09T19:15:50Z<p>Elizabethwt: /* Incompatibles */</p>
<hr />
<div>__NOTOC__<br />
==MAIN Chart==<br />
<div style="border: 10px dotted RED; padding: .5em 1em; color: #000; margin: 3px 3px 0;"><br />
<graphviz><br />
digraph Eval2Overview {<br />
node [fontname="Helvetica", fontsize="11"]<br />
edge [fontname="Helvetica"]<br />
<br />
main [label="MAIN\n\nCHART", <br />
label_es="DIAGRAMA\n\nPRINCIPAL",<br />
style="bold", shape="octagon", color="red"]<br />
<br />
yellow [label="CIRCLE YELLOW LIGHT",<br />
label_es="CIRCULAR YELLOW LIGHT",<br />
shape="box"]<br />
red [label="CIRCLE RED LIGHT",<br />
label_es="CIRCULAR RED LIGHT",<br />
shape="box"]<br />
check_in [label="STOP!\nCheck in with\ninstructor\nbefore\nproceeding",<br />
label_es="ALTO!\nChecar con el\ninstructor\nantes\nde proceder",<br />
shape="octagon", style="bold"]<br />
rejected [label="Does it have a\nREJECT LABEL\non it?",<br />
label_es="¿Tiene esto una\n''REJECT LABEL''\?"]<br />
recycle_label [label="Does it have a\nRECYCLE LABEL\non it?",<br />
label_es="¿Tiene esto una\n''RECYCLE LABEL''\?",]<br />
hold_label [label="Does it have a\nHOLD LABEL\non it?",<br />
label_es="¿Tiene esto una\n''HOLD LABEL''\?"]<br />
askwhere [label="Ask where\nit goes", <br />
label_es="Consulte a donde\nla tiene que enviar", style="bold", shape="box"]<br />
rack_mount [label="Is it a\nRACK MOUNT\nCOMPUTER?",<br />
label_es="¿Es esto un\n''RACK MOUNT\nCOMPUTER''?"]<br />
computer [label="Is it a\nCOMPUTER?",<br />
label_es="¿Es esto\nuna\nCOMPUTADORA?"]<br />
mac [label="Is it a\nMACINTOSH COMPUTER?",<br />
label_es="¿Es esto\nuna\nCOMPUTADORA MACINTOSH?"]<br />
mac_chart [label="Go to the\nREGULAR MAC CHART",<br />
label_es="Ir alDIAGRAMA\nREGULAR MAC",<br />
shape="square", color="PINK", style="bold", URL="/index.php?title=Regular_Mac_Triage"]<br />
circled [label="Is either\nRED LIGHT or\nYELLOW LIGHT\ncircled?",<br />
label_es="¿Está circulado\n''RED LIGHT''\no\n''YELLOW LIGHT''?"]<br />
incompatible [label="Is it on the list\nof INCOMPATIBLES?\n(see list below)",<br />
label_es="¿Está esto en la\nlista de ''INCOMPATIBLES''?\n(checar en la parte inferior)"]<br />
labelit [label="Fill out\nand put a\nKEEPER LABEL\non its front\n(See below for\ninstructions)",<br />
label_es="Completar y pegar\n la ''KEEPER LABEL''\nen la parte frontal\n(y escribir sus\nINICIALES)",<br />
shape="box"]<br />
initial [label="Put your INITIALS \non the label",<br />
label_es="Escribir sus INICIALES \nen la etiqueta",<br />
shape="box"]<br />
shut_off [label="Power it down\n(if it is on)",<br />
label_es="Apagar el equipo\n(si se encuentra\nencendido)",<br />
shape="box"]<br />
mineit [label="Follow instructions on\nthe ORANGE CHART\n(REMOVING COMPONENTS\nFROM SYSTEMS)", <br />
label_es="Seguir las intrucciones\ndel DIAGRAMA NARANJA\n(REMOVER LOS COMPONENTES\nDEL SISTEMA)",<br />
shape="box", color="orange", <br />
URL="/index.php/Removing_components_from_systems", shape="box", style="bold"]<br />
start [label="START HERE",<br />
label_es="INICIAR AQUI", <br />
shape="box", style="bold", color="pink"]<br />
<br />
triage [label="Go through the\nPURPLE\nSYSTEM EVALUATION\nFINAL TRIAGE chart\n(then come back here)",<br />
label_es="Ir por el\nDIAGRAMA MORADO\nDIAGRAMA DE EVALUACION\nDE SISTEMA\n''FINAL TRIAGE'' \n(y regrasar aqui)",<br />
shape="box", color="purple", style="bold", URL="/index.php/System_Evaluation_Final_Triage"]<br />
trytopost [label="Go through the\nGREEN CHART\n(Getting the Processor Info)\n(then come back here)",<br />
label_es="Ir por el \nDIAGRAMA VERDE\n(OBTENER LA INFORMACION\nDEL PROCESADOR)\n(y regresar aqui)",<br />
shape="box", color="green", style="bold", URL="/index.php/Getting_the_Processor_Information"]<br />
visual [label="Go through the\nBLUE CHART\n(VISUAL TRIAGE)\n(then come back here)",<br />
label_es="Ir por el\nDIAGRAMA AZUL\n(VISUAL TRIAGE)\n(y regresar aquí)",<br />
shape="box", color="blue", style="bold", <br />
URL="/index.php?title=System_Evaluation_Visual_Triage"]<br />
<br />
exceptional [label="Does it have anything\nfrom the\n EXCEPTIONAL\nCOMPONENTS\nlist? (See below.)\n",<br />
label_es="¿Tiene esto algo\nde la lista\nde\nEXCEPCIONAL\nCOMPONENTES?\n"]<br />
style="bold", style="dotted", color="red"] <br />
vaccuum [label="Pop it open,\nand vaccuum out any\ndust bunnies",<br />
label_es="Abrir y,\naspirar cualquier\nacumulación de polvo",<br />
shape="box"]<br />
whichway [label="Did the blue chart\ntell you to recycle it?",<br />
label_es="Conforme al diagrama azul,\nEsto se tiene que reciclar?"]<br />
<br />
start -> recycle_label<br />
<br />
recycle_label -> rejected [label="NO"]<br />
recycle_label -> circled [label="YES", label_es="SI"]<br />
<br />
rejected -> hold_label [label="NO"]<br />
<br />
rejected -> yellow [label="YES", label_es="SI"]<br />
<br />
circled -> initial [label="RED or\nYELLOW\nCIRCLED"]<br />
circled -> exceptional [label="NOTHING\nCIRCLED", label_es="SIN\nCIRCULAR"]<br />
hold_label -> check_in [label="YES", label_es="SI"] <br />
hold_label -> rack_mount [label="NO"]<br />
<br />
rack_mount -> check_in [label="YES", label_es="SI"]<br />
rack_mount -> computer [label="NO"]<br />
<br />
exceptional -> yellow [taillabel="YES", taillabel_es="SI"]<br />
exceptional -> red [label="NO", color="red"]<br />
<br />
yellow -> initial <br />
red -> initial [color="red"]<br />
initial -> shut_off<br />
shut_off -> mineit <br />
<br />
computer -> askwhere [taillabel="NO"]<br />
computer -> mac [taillabel="YES", taillabel_es="SI"]<br />
<br />
mac -> incompatible [taillabel="NO"]<br />
mac -> mac_chart [taillabel="YES", taillabel_es="SI"]<br />
<br />
incompatible -> askwhere [taillabel="YES", taillabel_es="SI"]<br />
incompatible -> vaccuum [taillabel="NO"]<br />
vaccuum -> visual<br />
<br />
visual -> whichway<br />
<br />
whichway -> exceptional [label="YES", label_es="SI"]<br />
whichway -> trytopost [taillabel="NO"]<br />
<br />
<br />
trytopost -> triage<br />
<br />
triage -> exceptional [label="RECYCLE", label_es="RECICLIAR"]<br />
triage -> labelit [label="GREEN\nLIGHT", color="green"]<br />
<br />
labelit -> initial [color="green"]<br />
<br />
</graphviz><br />
</div><br />
<br />
==Filling out a KEEPER label==<br />
* Count the DDR slots and circle the correct number.<br />
* For AMD chips:<br />
** Circle AMD in the "Proc Type" section<br />
** Write the processor '''model number''' in the "Processor Information" area<br />
* For Intel and other chips:<br />
** Circle the processor type (or write next to "Other")<br />
** Write the processor '''speed''' in the "Processor Information" area<br />
* If there are any SATA connectors on the motherboard circle the appropriate number<br />
* If there are any IDE connectors on the motherboard circle the appropriate number<br />
* If the system has a dual core processor, check the '''Dual Core''' box<br />
* If the system did not POST successfully, check the '''Did not POST''' box<br />
* If there are any PCIe slots, circle '''PCI-e'''<br />
* If there is an AGP slot, circle '''AGP'''<br />
* If there is an on-board video connector, circle '''OnBoard'''<br />
* Remember to put your '''initials''' in the appropriate box<br />
<br />
==Incompatibles==<br />
'''NOTE:''' If a system has no brand name on it, then it is '''not''' on this incompatibles list.<br />
* Amiga<br />
* Commodore<br />
* DEC (Digital Equipment Corporation)<br />
* Sun<br />
* Silicon Graphics (SGI)<br />
** Indy (they're '''blue''')<br />
* anything with the label RISC on it<br />
<br />
==Exceptional Components List==<br />
<div style="border: 5px dotted RED; padding: .5em 1em; color: #000; margin: 3px 3px 0;"><br />
{{Yellow Light Components List}}<br />
<br />
<br />
</div><br />
<br />
English Version: [[System_Evaluation_Overview]]<br />
<br />
Versión española: [[System_Evaluation_Overview_en_Español]]<br />
<br />
[[Category:System Evaluation]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58356Hardware Grants Summary2011-09-08T23:45:54Z<p>Elizabethwt: </p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==Current Issues==<br />
We are trying to work with PPS IT to take a sample of some of the common models donated by the City of Portland and test them with PPS's disk image. If the tests are successful, then we can grant PPS schools the models that we tested. The last time I e-mailed with Jed Gilchrist, Head of PPS IT, he said to get back in touch with them after September 20, when the IT staff will be done with the start-of-school chaos.<br />
<br />
We are also working with Oxford Houses of Oregon to determine a legitimate process of verification for Oxford Houses. There is a ticket about this in RT.<br />
<br />
Home bound grants--this is something that we were looking into several months ago, but it was panned as Free Geek was too busy to start a new program. There is a wiki page about what this might look like in the Hardware Grants Category.<br />
<br />
Artist grants--we currently have one continuous artist grant for Brian Mock, who makes sculptures out of small pieces of metal. When he comes by, we generally take him around System Eval, the Build Room, and Recycling to gather any small pieces of metal (mostly screws) that he wants. Read the wiki page on [[Artists Grants]] for more information on why we have artist grants.<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Using_RT_for_Hardware_Grants&diff=58355Using RT for Hardware Grants2011-09-08T23:23:25Z<p>Elizabethwt: </p>
<hr />
<div>Learning how to use RT well is an important part of working with Hardware Grants as it is what people use to track the current progress of grants, and having access to that information provides transparency to our process and, should you be unable to do so for some reason, allows other people to work with your grants without having to spend too much time figuring out what the state of it is. This page covers the basics required for viewing the Hardware Grants queue, taking tickets, replying to requestors, adding comments, and resolving tickets.<br />
<br />
==RT Overview==<br />
Once you have your RT account and have logged into RT, you should see an overview page similar to this:<br />
<br />
[[Image:rt-overview.png|thumb|none|150px|RT overview]]<br />
<br />
It should show you a list of the 10 most recently active tickets you own, the newest tickets present in the ticket queues you can see, and a column of queues you can access. In the above image, the Hardware Grants queue is circled in red. To see all the tickets you currently own, click on the "10 highest priority tickets I own" link.<br />
<br />
==Hardware Grants queue==<br />
Clicking on the Hardware Grants queue link on the RT overview page will take you to the Hardware Grants queue:<br />
<br />
[[Image:rt-hgqueue.png|thumb|none|150px|Hardware Grants queue in RT]]<br />
<br />
The Hardware Grants queue keeps track of all currently open tickets, their owners, and the last time a change was made to the ticket. <br />
<br />
==Ticket details and taking ownership==<br />
Clicking on a ticket's link in the Hardware Grants queue will take you to a ticket's details:<br />
<br />
[[Image:rt-ticket.png|thumb|none|150px|Ticket displayed in RT]]<br />
<br />
If the ticket is owned by Nobody, that means it's up for the taking. If you'd like to take it, simply click on the Take link (circled in red in the above image) to have RT assign it to you.<br />
<br />
<br />
==Replying via RT==<br />
Once you take ownership of the ticket, you need to contact the requestor and inform them of their grant's status (e.g. if it's been approved or denied) and possibly schedule a time for them to come in and pick up hardware. The best way to do so is to use RT's reply function, as it will send them a copy of the ticket they submitted if you do so (most people don't have a copy because of the way our hardware grant requests are made, so this helps jog a requestor's memory if they need it). However, don't use the Reply link at the top of the page, as that won't send them a copy. Instead, scroll down the page a bit and use the link circled in red below:<br />
<br />
[[Image:rt-reply.png|thumb|none|150px|Replying to a ticket in RT]]<br />
<br />
In general, it's a good idea to reply via the Reply link supplied by the requestor's latest message to you, as RT will quote their messages in the conversation.<br />
<br />
==Commenting via RT==<br />
If you need to add a comment to a ticket but don't want or need the requestor to see it, click the link circled in beige below:<br />
<br />
[[Image:rt-ticket.png|thumb|none|150px|Ticket displayed in RT, again]]<br />
<br />
Doing so will bring you to the comments page, which is fairly straightforward.<br />
<br />
==Using Gizmos To Be Granted, Granted Gizmos Fields, and Grant Status Fields==<br />
<br />
Sometimes ticket become long and confusing and it is helpful to have a quick summary of what a grant needs or where the grant is at in the process. In the "Gizmos To Be Granted" field, list all gizmos that will be granted to the recipient. Once they have been granted, either write "-done" next to the granted gizmo or move the item to "Granted Gizmos" field. If you want to make notes on a Grant's status, e.g. "waiting on laptops", use the "Grant Status" Field. It is important to keep the "Gizmos To Be Granted" field up-to-date, so if someone has to fill in for you on a disbursement, they can quickly find out what the grant recipient needs.<br />
<br />
==Resolving tickets==<br />
Once you have given out a grant and filed the paperwork/disbursed it in the database, you should resolve the ticket. You can do so by clicking the link circled in green in the above image. That should bring you to this page:<br />
<br />
[[Image:rt-resolve.png|thumb|none|150px|Resolving a ticket in RT]]<br />
<br />
To properly resolve a ticket, select the "resolved" status from the dropdown menu indicated above, and write it what was given out for the grant in the Message field. Once you submit it, the ticket will be closed and removed from both the Hardware Grants and your personal queues.<br />
<br />
==What if it's just spam?==<br />
If you run into a ticket in the Hardware Grants queue that is obviously spam, just goto Basics and change the queue to "Spam" and the owner to "Spamholder".<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Using_RT_for_Hardware_Grants&diff=58354Using RT for Hardware Grants2011-09-08T23:16:41Z<p>Elizabethwt: /* What if it's just spam? */</p>
<hr />
<div>Learning how to use RT well is an important part of working with Hardware Grants as it is what people use to track the current progress of grants, and having access to that information provides transparency to our process and, should you be unable to do so for some reason, allows other people to work with your grants without having to spend too much time figuring out what the state of it is. This page covers the basics required for viewing the Hardware Grants queue, taking tickets, replying to requestors, adding comments, and resolving tickets.<br />
<br />
==RT Overview==<br />
Once you have your RT account and have logged into RT, you should see an overview page similar to this:<br />
<br />
[[Image:rt-overview.png|thumb|none|150px|RT overview]]<br />
<br />
It should show you a list of the 10 most recently active tickets you own, the newest tickets present in the ticket queues you can see, and a column of queues you can access. In the above image, the Hardware Grants queue is circled in red. To see all the tickets you currently own, click on the "10 highest priority tickets I own" link.<br />
<br />
==Hardware Grants queue==<br />
Clicking on the Hardware Grants queue link on the RT overview page will take you to the Hardware Grants queue:<br />
<br />
[[Image:rt-hgqueue.png|thumb|none|150px|Hardware Grants queue in RT]]<br />
<br />
The Hardware Grants queue keeps track of all currently open tickets, their owners, and the last time a change was made to the ticket. <br />
<br />
==Ticket details and taking ownership==<br />
Clicking on a ticket's link in the Hardware Grants queue will take you to a ticket's details:<br />
<br />
[[Image:rt-ticket.png|thumb|none|150px|Ticket displayed in RT]]<br />
<br />
If the ticket is owned by Nobody, that means it's up for the taking. If you'd like to take it, simply click on the Take link (circled in red in the above image) to have RT assign it to you.<br />
<br />
<br />
==Replying via RT==<br />
Once you take ownership of the ticket, you need to contact the requestor and inform them of their grant's status (e.g. if it's been approved or denied) and possibly schedule a time for them to come in and pick up hardware. The best way to do so is to use RT's reply function, as it will send them a copy of the ticket they submitted if you do so (most people don't have a copy because of the way our hardware grant requests are made, so this helps jog a requestor's memory if they need it). However, don't use the Reply link at the top of the page, as that won't send them a copy. Instead, scroll down the page a bit and use the link circled in red below:<br />
<br />
[[Image:rt-reply.png|thumb|none|150px|Replying to a ticket in RT]]<br />
<br />
In general, it's a good idea to reply via the Reply link supplied by the requestor's latest message to you, as RT will quote their messages in the conversation.<br />
<br />
==Commenting via RT==<br />
If you need to add a comment to a ticket but don't want or need the requestor to see it, click the link circled in beige below:<br />
<br />
[[Image:rt-ticket.png|thumb|none|150px|Ticket displayed in RT, again]]<br />
<br />
Doing so will bring you to the comments page, which is fairly straightforward.<br />
<br />
==Resolving tickets==<br />
Once you have given out a grant and filed the paperwork/disbursed it in the database, you should resolve the ticket. You can do so by clicking the link circled in green in the above image. That should bring you to this page:<br />
<br />
[[Image:rt-resolve.png|thumb|none|150px|Resolving a ticket in RT]]<br />
<br />
To properly resolve a ticket, select the "resolved" status from the dropdown menu indicated above, and write it what was given out for the grant in the Message field. Once you submit it, the ticket will be closed and removed from both the Hardware Grants and your personal queues.<br />
<br />
==What if it's just spam?==<br />
If you run into a ticket in the Hardware Grants queue that is obviously spam, just goto Basics and change the queue to "Spam" and the owner to "Spamholder".<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58353Hardware Grants Summary2011-09-08T23:13:14Z<p>Elizabethwt: /* Maintaining the Three Month Check-In Survey spreadsheet */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
<br />
''This should be done once a month. Preferably when you are compiling the new list of recipients to be sent the survey. (See above.)''<br />
<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass). Select "Display Responses" (sheet of paper icon).<br />
<br />
5. Copy all of the new responses (ones that aren't already in the spreadsheet) and paste them into the bottom rows of the spreadsheet. Select a color to distinguish this month's responses from the other month's. Label this new section of the survey. Italicize any rows that represent a grant recipient that said we could not use their responses for PR purposes.<br />
<br />
6. Follow up with an recipients who reported having issues with their computers.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58352Hardware Grants Summary2011-09-08T23:09:13Z<p>Elizabethwt: /* Maintaining the 3 month check up survey spreadsheet */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the Three Month Check-In Survey spreadsheet==<br />
1. Login in to talon. Ask someone who knows there way around the Free Geek wiki/server/maillist/RT forest to help you with this.<br />
<br />
2. Go to usr/local/hardwaregrants<br />
<br />
3. Open spreadsheet.<br />
<br />
4. Login into Limeservice. Select "Hardware Grants Three Month Check-In Survey". Select "Browse Responses For This Survey" (icon looks like a piece of paper with a magnifying glass).<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58351Hardware Grants Summary2011-09-08T23:02:30Z<p>Elizabethwt: </p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
*Talon account and access to hardware grants file.<br />
<br />
==Using LimeSurvey to send out 3 month Check Up Survey and edit the survey==<br />
<br />
1. Create a spreadsheet with 3 columns: firstname, lastname, email, attribute_1.<br />
<br />
2. Do a search on RT for all tickets resolved 3 months ago, e.g. if it is September, you are going to do a search for all the tickets resolved in June. Get someone experienced with RT to show you how to do this.<br />
<br />
3. Go through each ticket.<br />
3a. See if we granted them anything or if it was resolved for some other reason, e.g. not an eligible organization.<br />
3b. If we granted them something, put the first name of the contact in the firstname column, last name in lastname, e-mail in email and organization name in attribute_1.<br />
<br />
4. Save the spreadsheet as a CSV file.<br />
<br />
5. Login in Limeservice. Select "3 month follow up survey". Select "token management" (icon looks like a bunch of people). Select "upload from CSV file". If this is successful, then select "generate tokens" (icon looks like a gear). Select "send an e-mail invite" (icon is one of a few that look like envelopes).<br />
<br />
==Maintaining the 3 month check up survey spreadsheet==<br />
<br />
<br />
<br />
<br />
<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58350Hardware Grants Summary2011-09-08T22:43:19Z<p>Elizabethwt: /* Logins And Accounts You Will Need */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58349Hardware Grants Summary2011-09-08T22:42:06Z<p>Elizabethwt: </p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Wiki account<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*Wordpress<br />
*Moderator position/subscription to grants and hardware grants tickets lists<br />
<br />
<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58348Hardware Grants Summary2011-09-08T22:25:37Z<p>Elizabethwt: /* Logins And Accounts You Will Need */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another).<br />
*<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58347Hardware Grants Summary2011-09-08T22:25:05Z<p>Elizabethwt: /* Things You Will Need To Know How To Do */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant and Hardware Grants Tickets moderator interface (ooh big word) to manage lists.<br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58346Hardware Grants Summary2011-09-08T22:23:33Z<p>Elizabethwt: /* Things You Will Need To Know How To Do */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Build computers. Do the build program.<br />
<br />
*Use e-mail. Hopefully you already know how to do this.<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use Google Calendar to update the intern schedule and schedule pick ups.<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey and edit the survey. http://freegeek.limequery.com/admin/admin.php<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
*Use Iceweasel to moderate grants and hardware grants tickets lists.<br />
<br />
*Use the wiki to update documentation about grants including the chart on what can and cannot grant out.<br />
<br />
*Access Grant <br />
<br />
==Logins And Accounts You Will Need==<br />
<br />
*Free Geek e-mail<br />
*Gmail (to manage calendars, documents and I strongly advise you forward your e-mail to Gmail. The hardware grant tickets list is a high traffic list.)<br />
*RT<br />
*Database<br />
*Lime Survey (your username will be sophia as limeservice does not allow you to transfer surveys from one user to another.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58342Hardware Grants Summary2011-09-08T22:06:17Z<p>Elizabethwt: /* Things You Will Need To Know How To Do */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Use RT. [[Using RT for Hardware Grants]]<br />
<br />
*Approve and deny grants. [[How to approve/deny grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey.<br />
<br />
*Use Wordpress to make weekly blog posts about grants we disbursed.<br />
<br />
*Use Wordpress to update the grant application. www.freegeek.org/grants/apply<br />
<br />
*Use Wordpress to update the grant webpage. www.freegeek.org/grants<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58340Hardware Grants Summary2011-09-08T22:01:29Z<p>Elizabethwt: </p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==Things You Will Need To Know How To Do==<br />
<br />
*Use RT. [[Using RT For Hardware Grants]]<br />
<br />
*Enter contacts and disbursements into the database.<br />
<br />
*Use Google docs to update wait lists and allocate hardware from the wait lists. [[Hardware Grants Wait Lists]]<br />
<br />
*Use LimeSurvey to send out 3 month Check Up Survey.<br />
<br />
<br />
<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58338Hardware Grants Summary2011-09-08T20:45:39Z<p>Elizabethwt: /* The Future */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
<br />
Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
<br />
==The Volunteer Experience==<br />
<br />
The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
<br />
About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
<br />
==International Grants==<br />
<br />
==The Future==<br />
<br />
One thing that is noticeably absent from our screening process is that we don't judge organizations based on their political or social values. This allows us to serve a diverse population, but it also seems like somewhere we would have to draw the line. For example, would we grant to Exodus International, an organization that provides "help for leaving homosexuality"? This hasn't come up yet, but it's an interesting question.<br />
<br />
[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Summary&diff=58337Hardware Grants Summary2011-09-08T20:44:48Z<p>Elizabethwt: /* Hardware Grants: How A Grant Becomes A Reality */</p>
<hr />
<div>=Hardware Grants Summary=<br />
<br />
==Hardware Grants: How A Grant Becomes A Reality==<br />
<br />
A hardware grant begins when an organization requests a grant using an online form. As soon, as it is completed the coordinator and volunteers are alerted to its existence. Grants are usually processed within a week, though the outside limit is two weeks. The vast majority of hardware grants are approved. For a grant to be rejected there has to be a good reason: it was a for-profit organization or an individual, we don't have or don't grant the technology that they need, they are located abroad, or something seems really off. Grants are approved by an individual, either the coordinator or a volunteer, and not by committee as I believe was done in the past. All incoming grants are screened by the coordinator, who looks for fishy stuff and makes sure to take those grants before volunteers can take them. If volunteers ever have questions about a grant, the coordinator is either present or locatable somewhere else in the building. There are two main steps to our screening process: the first is to verify that the organization is legitimate and eligible and the second is to verify that the contact is associated with the organization. The second is a recent addition after a few problems with unauthorized people using an organization's name to acquire hardware. <br />
<br />
Once a Hardware Grant is approved, it is tracked using RT. The grant shepherd is responsible for communicating with the grant recipient, informing them that they are approved, resolving unclear requests, and for gathering the necessary hardware. For some types of hardware, there are wait lists. Currently we have wait lists for laptops printers, A/V items, and unicorn items. We used to have waitlist for Mac items, and LCDs and CRTs, but current supply means that we don't need them right now. The wait for a laptop is 3.5 to 4 monnths. Organizations can only receive up to 3 laptops and 4 LCDs every 3 months. Once all the items are ready, the grant shepherd contacts the representative from the organization to set up a pick up time. While we encourage grantees to come in when their shepherd is available, they can also come during any time that the coordinator is available. Sometimes grantees just show up, but this hasn't been a huge problem recently. After the items have been disbursed, the shepherd notes this in the database and in RT.<br />
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Three months after a ticket is closed, a grant recipient will receive a follow up survey. This survey is to alert us to any problems that they may be having, to help us improve our process, and to gather testimonials and contact information for PR purposes. We now have a question in the grant application that informs the recipient that the survey is required. It's a short survey and doesn't take very long.<br />
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==The Volunteer Experience==<br />
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The hardware grant department depends greatly on highly skilled volunteers to process the current volume of grants. I currently have about 40 grants, with the remaining 90 being split between the 5 members of the hardware grants team. Being a good hardware grants volunteer is not easy; it takes both a technical skill set, an ease with people, professional communication skills, and a lot of patience with processes that are necessary to keep things organized. <br />
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About a month ago, I conducted check ins with each of the 5 members of my grant team.<br />
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==International Grants==<br />
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==The Future==<br />
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[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Wait_Lists&diff=58294Hardware Grants Wait Lists2011-09-02T21:49:31Z<p>Elizabethwt: </p>
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<div>Hardware grants has a variety of online waitlists in Google Docs.<br />
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Here they are:<br />
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[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFQxNUNzUlZMbzdzZThuaHBISFNPcFE&hl=en_US Laptop Wait List]<br />
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[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dEphNEpmX3IwREtRSk41ZFBkYlQzdEE&hl=en_US Printer Wait List]<br />
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[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dHpqMndaSDc2NWFhYlZRUThqOHAxb0E&hl=en_US LCD Wait List]<br />
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[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dFBiY082V0hmeGhPYU9leTJUUWJienc#gid=0 A/V Wait list]<br />
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[https://docs.google.com/spreadsheet/ccc?key=0At8AhOjCGFm4dGktT2dPVlhQZUV6em9KRGZoQjlLWHc&hl=en_US Hardware Grants Unicorn List] This is a list of items that we rarely get that grant recipients have requested.<br />
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[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_News_Stories_Ideas&diff=58252Hardware Grants News Stories Ideas2011-09-01T00:54:17Z<p>Elizabethwt: /* Story Ideas */</p>
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<div>This is a page for story ideas from interesting and/or inspirational grants that would make good posts in the news section of our website.<br />
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{{delete}}<br />
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===Story Ideas===<br />
*The Global Deaf Connection (RT# 21137): we have pictures and they would probably be willing to provide us with some material<br />
*Joint article on the various different robotics teams that we are granting to this season<br />
*Housing Authority of Portland<br />
*NW Children's Theatre: we have a great quote from them and they have offered to send us pictures<br />
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[[Category:Hardware Grants]]</div>Elizabethwthttp://wiki.freegeek.org/index.php?title=Hardware_Grants_Eligibility&diff=58251Hardware Grants Eligibility2011-09-01T00:53:10Z<p>Elizabethwt: </p>
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<div>{{delete}}<br />
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==Verifying the contact's association with an organization==<br />
1. Do they have an organizational e-mail?<br />
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2. Is their name on the website?<br />
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3. If the answer to both of the above questions is "no", call another contact from the website if possible. Can they vouch for the person who contacted Free Geek?<br />
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==Red Flags==<br />
These signs should make us look more closely at a grant. They do *not* mean that a grant is in ineligible.<br />
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*Anything that seems a little "off", including:<br />
**Non-organizational e-mail<br />
**No extra contacts provided<br />
**Not in the business registry or not listed as "Public Benefit"<br />
**Shipping materials overseas<br />
**Vague purpose for equipment<br />
**Vague purpose of organization<br />
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==Options For Verifying Grants==<br />
Unless we've granted to an organization before, we should always be checking the [[Business registrars]].<br />
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If there are any red flags, you can use some of the following to determine whether or not an organization is legitimate:<br />
*Check website.<br />
*Check contacts from website: like board members, other people in positions of leadership.<br />
*Ask for paperwork like brochures, etc.<br />
*Ask to see organizational plan.<br />
*Interview them about projects, past, present, and future.<br />
*Ask them about what they intend to use the equipment for<br />
*Check in Guidestar or Charity Navigator<br />
*Ask them to produce their Certificate showing that they are a 501(c)3 organization (only works if you are a 501(c)3 organization)<br />
*Use whois command in commandline to figure out who owns the website.<br />
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[[Category:Hardware Grants]]<br />
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[[Category:Hardware Grants]]</div>Elizabethwt