http://wiki.freegeek.org/api.php?action=feedcontributions&user=Mfall&feedformat=atomFreekiWiki - User contributions [en]2024-03-28T18:37:43ZUser contributionsMediaWiki 1.35.1http://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=70650Changing the Phone Greetings2014-06-18T19:23:59Z<p>Mfall: /* Night Message (002 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
para Espanol, marque la extension uno uno tres<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center. Para Espanol, marque la extencion uno uno tres.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. The Thrift Store is open MONDAY through Saturday, and Tech Support is open 12 noon to 5:45 Tues through Sat. If you have called outside of these hours, we are closed. <br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime during our open hours."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. The Thrift Store is open MONDAY through Saturday 10am to 6pm, and Tech Support is open 12 noon to 5:45pm Tues through Sat.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=70649Changing the Phone Greetings2014-06-18T19:22:04Z<p>Mfall: /* Day Message (001 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
para Espanol, marque la extension uno uno tres<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. The Thrift Store is open MONDAY through Saturday, and Tech Support is open 12 noon to 5:45 Tues through Sat. If you have called outside of these hours, we are closed. Para espanol, marque la extencion uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime during our open hours."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. The Thrift Store is open MONDAY through Saturday 10am to 6pm, and Tech Support is open 12 noon to 5:45pm Tues through Sat.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Receiving_Calendar&diff=70377Receiving Calendar2014-04-18T19:24:12Z<p>Mfall: /* New Drop-offs */</p>
<hr />
<div>{{Migrate}}<br />
''This is a page for pre-announcing major drop offs and such.''<br />
<br />
"If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then).<br />
<br />
Also, discourage Thursday OR Friday morning drop-offs because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume."<br />
<br />
From http://lists.freegeek.org/private/frontdesk/2009-December/001522.html<br />
<br />
==Please include:==<br />
<br />
* company name: <br />
* contact person:<br />
* contact's phone #:<br />
* day & date:<br />
* estimated time of arrival:<br />
* pallets yes/no:<br />
* Forklift needed yes/no:<br />
* estimate on amount:<br />
* FG contact (that's you!):<br />
<br />
===Please be sure to tell the company contact:===<br />
* About CRT & Television fees if applicable.<br />
* If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving/Sorting is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. <br />
* Also, '''discourage Thursday drop-offs''' because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume. <br />
*MOST IMPORTANTLY: ''"We are not open on Sundays and Mondays and do not arrange for drop offs on those days."''<br />
<br />
===Once you have collected all of the above information and selected a date that works for them and for us:===<br />
*If possible verify with the Contact via Phone or email, summarizing all of the above information.<br />
*Include the above statement about the days we are closed.<br />
*Notify recycling at freegeek dot org<br />
<br />
=New Drop-offs=<br />
<br />
* contact person: Adam Young<br />
* contact's phone #: W 541.385.8606 ext 105 C 541.678.3309<br />
* day & date: 3-25<br />
* estimated time of arrival: 10 am<br />
* pallets yes/no: yes<br />
* Forklift needed yes/no: yes<br />
* estimate on amount: 1 Pallet of computers<br />
* FG contact (that's you!): Darren<br />
<br />
<br />
<br />
[[Category: Receiving]] [[Category: Front Desk]]<br />
<br />
Travis<br />
Pioneer Pump<br />
503-266-4155<br />
1pm today or Tues 4/22<br />
no<br />
no<br />
40 phones<br />
30 keyboard/mice<br />
1 CRT & 7 LCD Monitors<br />
3 Printers<br />
aprox<br />
Misty<br />
<br />
Jessie Sticka from Burroughs<br />
503-349-2526<br />
1pm Tues 4/22<br />
4 pallets<br />
Forklift yes<br />
1 pallet 20-30 systems<br />
1 pallet multi line phones 6 tubs or so<br />
1 pallet of 5 printers<br />
1 pallet 5 tubs of misc keyboard, mice, cords<br />
Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Receiving_Calendar&diff=70353Receiving Calendar2014-04-17T19:27:18Z<p>Mfall: /* New Drop-offs */</p>
<hr />
<div>{{Migrate}}<br />
''This is a page for pre-announcing major drop offs and such.''<br />
<br />
"If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then).<br />
<br />
Also, discourage Thursday OR Friday morning drop-offs because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume."<br />
<br />
From http://lists.freegeek.org/private/frontdesk/2009-December/001522.html<br />
<br />
==Please include:==<br />
<br />
* company name: <br />
* contact person:<br />
* contact's phone #:<br />
* day & date:<br />
* estimated time of arrival:<br />
* pallets yes/no:<br />
* Forklift needed yes/no:<br />
* estimate on amount:<br />
* FG contact (that's you!):<br />
<br />
===Please be sure to tell the company contact:===<br />
* About CRT & Television fees if applicable.<br />
* If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving/Sorting is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. <br />
* Also, '''discourage Thursday drop-offs''' because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume. <br />
*MOST IMPORTANTLY: ''"We are not open on Sundays and Mondays and do not arrange for drop offs on those days."''<br />
<br />
===Once you have collected all of the above information and selected a date that works for them and for us:===<br />
*If possible verify with the Contact via Phone or email, summarizing all of the above information.<br />
*Include the above statement about the days we are closed.<br />
*Notify recycling at freegeek dot org<br />
<br />
=New Drop-offs=<br />
<br />
* contact person: Adam Young<br />
* contact's phone #: W 541.385.8606 ext 105 C 541.678.3309<br />
* day & date: 3-25<br />
* estimated time of arrival: 10 am<br />
* pallets yes/no: yes<br />
* Forklift needed yes/no: yes<br />
* estimate on amount: 1 Pallet of computers<br />
* FG contact (that's you!): Darren<br />
<br />
<br />
<br />
[[Category: Receiving]] [[Category: Front Desk]]<br />
<br />
Travis<br />
Pioneer Pump<br />
503-266-4155<br />
1pm today or Tues 4/22<br />
no<br />
no<br />
40 phones<br />
30 keyboard/mice<br />
1 CRT & 7 LCD Monitors<br />
3 Printers<br />
aprox</div>Mfallhttp://wiki.freegeek.org/index.php?title=Free_Geek_Startups&diff=70186Free Geek Startups2014-03-30T22:59:31Z<p>Mfall: /* Important Note */</p>
<hr />
<div>{{Migrate}}<br />
<br />
<br />
== Important Note ==<br />
<br />
'''Please note: We have this information collected to help others get started, but at this time we advise groups not to use the trademarked name "Free Geek." Also, Free Geek in Portland is not able to provide too much support to startup groups these days, as we are very busy with our day to day operations.'''<br />
<br />
<br />
<br />
''' What's with all these Free Geeks, anyway? ''' <br><br />
{{RightTOC}}<br />
Numerous organizations around the world do work similar to Free Geek. Wherever practical, we encourage groups to use our model, and apply for permission to use the Free Geek name.<br />
<br />
Anyone interested in starting up a Free Geek (or Free Geek-like organization) in their area, or in finding neighbors who are already doing so, should join our [http://www.freegeek.org/about/intergalactic/startup-list-signup/ email list for startups]. (You can also [http://lists.freegeek.org/pipermail/startup/ browse the list archives], or use [http://www.google.com/advanced_search?as_q=&num=10&hl=en&btnG=Google+Search&as_epq=&as_oq=&as_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_nlo=&as_nhi=&as_occt=any&as_dt=i&as_sitesearch=lists.freegeek.org&as_rights=&safe=images Google to search] them.)<br />
<br />
The [[Free Geek Principles]] page outlines the requirements for using the Free Geek name. New organizations are welcome to use any ideas drawn from the original Free Geek without restriction, but using the Free Geek name requires compliance with these principles.<br />
<br />
==Starting a new Free Geek:==<br />
FreeGeek works on a lot of volunteer labor and a few, dedicated, paid staff. The rent, lights, and wages for staff are paid out of an income stream that is dominated by sales of refurbished equipment in the thrift store, tax-deductible donations, fees for monitors disposal, and sales of materials to industrial recycling companies. The willingness of the volunteers to put time and effort into the place comes from many sources, including: free computers to people who put 24 hours in (in one of our programs); to people who build 6 computers (another program); free food often around from random volunteers acquiring it as donations to a nonprofit or from dumpsters; classes, and the ability to learn things; forwarding of external job offers through to those who might want them; and finally, because we make it a cool place to work by not having a lot of formality.<br />
<br />
Probably the most important thing is to have a group of people focused on turning the stream of stuff into a stream of usefulness, both by getting computers built and adopted, and by getting stuff sold, donations made, and equipment being recycled turned into actual, recyclable materials, and then those sold to vendors who will pay the most for them (while staying within the responsible recycling framework). If you can build the streams which generate revenue, you can build staff. If most of your staff people spend their time playing with the 'cool thing' that just came in the door, you're doomed.<br />
<br />
That said, FreeGeek isn't particularly lucrative for anyone. At FGPDX, 15 paid staff make just a bit more than minimum wage here, after 5-6 years of operations.<br />
<br />
; [[Free Geek Principles]]<br />
: A short list of things that help you decide if you can call your new organization "Free Geek" or not.<br />
<br />
; [[How to Start a Free Geek]]<br />
: What steps you need to go through to get authorization to use the Free Geek name.<br />
<br />
; [[Free Geek Bylaws]]<br />
: A copy of the official bylaws of Free Geek in Portland.<br />
<br />
; [[Site Analysis Guidelines]]<br />
: What kind of qualities to look for when picking a location.<br />
<br />
; [[Case Studies]]<br />
: Some stats about some Free Geek startups.<br />
<br />
; [[E-Waste Best Practices]]<br />
: The best ways to reuse and recycle.<br />
<br />
; [[Organizational Narrative]]<br />
: The story so far.<br />
<br />
; [[Free Geek Definitions]]<br />
: Confused by all these terms? Here's your dictionary.<br />
<br />
; [[Software Overview]]<br />
: What makes Free Geek in Portland run.<br />
<br />
; [[Free Geek Startup Trademark Use Application]]<br />
: More than just an application, it's a checklist to make sure you're thinking of everything that needs to be thought of -- and a tool to help decide if you're getting in over your head.<br />
<br />
==Being a Free Geek Ambassador==<br />
<br />
For Free Geek in Portland people assisting an outside group:<br />
<br />
Please visit our [[Ambassador Basics]] page. Please? Thanks.<br />
<br />
==Join the Mailing List==<br />
If you want to join in the conversation with other people starting (or wanting to start) a new Free Geek, you probably want to sign up for our startup mailing list. Ask and answer questions. Ask for and give advice.<br />
<br />
Visit http://www.freegeek.org/about/intergalactic/startup-list-signup/ to sign up.<br />
<br />
== The Many Projects ==<br />
===Official Free Geeks:===<br />
{| class="wikitable" BORDER=1 CELLPADDING=5 CELLSPACING=0 width=100%<br />
! logo<br />
! area of service<br />& web link<br />
! FreekiWiki link <br />
<br />
|- align="center"<br />
| [[Image:Freegeeklogo.gif]]<br />
| [http://freegeek.org/ Oregon] <br />
| [[Free Geek]]<br />in Portland<br />''(the "mothership") ''<br />
<br />
|- align="center"<br />
| [[Image:Freegeeklogo.gif]]<br />
| Milky Way and adjacent galaxies<br />
| [[Free Geek Intergalactic]] ''<br />
<br />
|- align="center"<br />
| [[Image:Freegeeklogo.gif]]<br />
| [http://freegeekarkansas.org/ Fayetteville, Arkansas] <br />
| [[Free Geek Arkansas]] <br />
<br />
|- align="center"<br />
| [[Image:Fg-chicago-logo.png|100px]]<br />
| [http://freegeekchicago.org/ Illinois]<br />
| [[Free Geek Chicago]] <br />
<br />
|- align="center"<br />
| [[Image:Fg-cmh-logo.png|100px]]<br />
| [http://freegeekcolumbus.org/ Ohio]<br />
| [[Free Geek Columbus]] <br />
<br />
|- align="center"<br />
| [[Image:Fg-michiana-logo.png|150px]]<br />
| [http://www.freegeekmichiana.org/ Michigan and Indiana] <br />
| [[Free Geek Michiana]] <br />
<br />
<br />
|- align="center"<br />
| [[Image:Freegeeklogo.gif]]<br />
| [http://freegeektwincities.org Minneapolis-Saint Paul, Minnesota]<br />
| [[Free Geek Twin Cities]]<br />
<br />
|- align="center"<br />
| [[Image:Bat.jpg]]<br />
| [http://bornagaintechnologies.org/ Murfreesboro, TN]<br />
| [[Born Again Technologies]]<br />
<br />
|- align="center"<br />
| [[Image:Free geek hi res.png|100px]] [[Image:Geek-libre-hi-res.png|102px]]<br />
| [http://freegeekvancouver.org/ Vancouver, British Columbia]<br />
| [[Free Geek Vancouver]]<br />
<br />
|- align="center"<br />
| [[Image:FreegeekCFlogo.png]]<br />
| [http://www.freegeekcentralflorida.org/ Orlando, Florida]<br />
| [[Free Geek Central Florida]]<br />
<br />
<br />
|}<br />
<br />
===Other projects we work or have crossed paths with:===<br />
;Canada<br />
* Toronto ON [http://linuxcaffe.ca/ Linux Caffe]<br />
<br />
;USA<br />
<br />
* Hilo, HI: [http://www.ctc-hawaii.com Recycle Hawaii / Community Technology Center of Hawaii]<br />
* St. Louis, Missouri: [http://bworks.org/ BWORKS] is a non-profit organization that gives away computers and bikes.<br />
* Norman, OK: [http://www.greenbriarcollective.org/cc.htm Greenbriar Collective]<br />
* Just north of Ashland in [http://maps.google.com/maps?oi=map&q=Talent,+OR Talent], OR: [http://www.computerdropoff.org/ Computer Drop Off]; they were inspired by us and they do it for the Katrina!<br />
* Eugene, OR: [[Next Step Recycling]] (formerly Lane County CRRC and before that MacRenewal)<br />
* Bellingham, WA: [http://www.relectronics.org ReLectronics]<br />
* Bellingham, WA: [http://VaultCommunity.org VaultCommunityPC]<br />
* Seattle, WA: [http://interconnection.org/ Interconnection]<br />
* Seattle, WA: [http://www.freewebs.com/secstart/index.htm Second Start Computers]<br />
* Ashland, WI [http://longrun.org Longrun Project]; neat [http://hardware.newsforge.com/article.pl?sid=04/07/12/1424243&tid=73 article]<br />
<br />
;World<br />
* Australia [http://www.computerangels.org.au/ Computrer Angels Inc.]<br />
* Australia [http://www.computerbank.org.au/ Computer Bank]<br />
* Brazil: [http://metareciclagem.org Metareciclagem]<br />
* Italy: [http://faberlibertatis.org Faber Libertatis]<br />
* Stockholm, Sweden [http://www.infos.se/ Infos: datordonation] <br />
<br />
:''(very incomplete list!) (yeah! so when you are checking me out don't forget to update me!)''<br />
<br />
:'' mine [http://www.digg.com/linux_unix/Free_Geek_gives_away_free_linux_based_machines this discussion thread] for more. People spoke up from Minneapolis, Worcester Mass, Perth Australia, and elsewhere about their local FG-like places. -[[User:Halfasspete|Pete]]''<br />
<br />
;Some groups that are not authorized to use the name Free Geek. <br />
:''(Members of these groups are encouraged to [http://freegeek.org/franchiseapp.php apply for official status] or to use a different name.)''<br />
* [[Free Geek Olympia]] <br />
* FreeGeek Tacoma<br />
* [[Free Geek Bellingham]]<br />
* Free Geek Penn<br />
<br />
[[Category:Free Geek Intergalactic]]<br />
[[Category:Howto]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=70185Info@ Boilerplate Responses2014-03-30T22:49:58Z<p>Mfall: /* Best practices: */</p>
<hr />
<div>{{Migrate}}<br />
<br />
<br />
===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org<br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the size. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore or you can email sales@freegeek.org. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.<br />
<br />
I hope this information helps.<br />
Best Wishes,<br />
<br />
====Bitcoin====<br />
<br />
<br />
We're in the process of updating our website and this post is hard to find. Our public donation address is Donation address: 1B5g1PKc8oHQrS3TaBHec1F3L924Xk8cNa<br />
<br />
Here is where we first announced our ability to take Bitcoins: http://www.freegeek.org/use-bitcoins-in-the-free-geek-thrift-store/<br />
<br />
<br />
====Laptop Charger Questions====<br />
<br />
Laptop chargers are often very different from each other. We have a whole bunch here, and the best way to see if we have what you need is to bring your laptop in for a "fitting." If you can't bring in your laptop, you can purchase a charger from us and return it for store credit within 14 days if you find the plug doesn't fit correctly. <br />
Best of Luck,</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=69934Info@ Boilerplate Responses2014-03-06T22:46:15Z<p>Mfall: /* Bitcoin */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the size. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore or you can email sales@freegeek.org. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.<br />
<br />
I hope this information helps.<br />
Best Wishes,<br />
<br />
====Bitcoin====<br />
<br />
<br />
We're in the process of updating our website and this post is hard to find. Our public donation address is Donation address: 1B5g1PKc8oHQrS3TaBHec1F3L924Xk8cNa<br />
<br />
Here is where we first announced our ability to take Bitcoins: http://www.freegeek.org/use-bitcoins-in-the-free-geek-thrift-store/<br />
<br />
<br />
====Laptop Charger Questions====<br />
<br />
Laptop chargers are often very different from each other. We have a whole bunch here, and the best way to see if we have what you need is to bring your laptop in for a "fitting." If you can't bring in your laptop, you can purchase a charger from us and return it for store credit within 14 days if you find the plug doesn't fit correctly. <br />
Best of Luck,</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69893Changing the Phone Greetings2014-02-27T22:46:05Z<p>Mfall: /* Night Message (002 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
para Espanol, marque la extension uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. The Thrift Store is open MONDAY through Saturday, and Tech Support is open 12 noon to 5:45 Tues through Sat. If you have called outside of these hours, we are closed. Para espanol, marque la extencion uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime during our open hours."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. The Thrift Store is open MONDAY through Saturday 10am to 6pm, and Tech Support is open 12 noon to 5:45pm Tues through Sat.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69892Changing the Phone Greetings2014-02-27T22:39:37Z<p>Mfall: /* Day Message (001 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
para Espanol, marque la extension uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed. Para espanol, marque la extencion uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. The Thrift Store is open MONDAY through Saturday 10am to 6pm, and Tech Support is open 12 noon to 5:45pm Tues through Sat.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69891Changing the Phone Greetings2014-02-27T22:38:16Z<p>Mfall: /* Hours & Location (011 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed. Para espanol, marque la extencion uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. The Thrift Store is open MONDAY through Saturday 10am to 6pm, and Tech Support is open 12 noon to 5:45pm Tues through Sat.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69890Changing the Phone Greetings2014-02-27T22:34:10Z<p>Mfall: /* Night Message (002 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed. Para espanol, marque la extencion uno uno tres<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours are the same for the Thrift Store which is open on Mondays additionally.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=69889Info@ Boilerplate Responses2014-02-27T21:07:58Z<p>Mfall: /* Thrift Store */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the size. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore or you can email sales@freegeek.org. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.<br />
<br />
I hope this information helps.<br />
Best Wishes,<br />
<br />
====Bitcoin====<br />
<br />
<br />
We're in the process of updating our website and this post is hard to find. Our public donation address is Donation address: 1B5g1PKc8oHQrS3TaBHec1F3L924Xk8cNa<br />
<br />
Here is where we first announced our ability to take Bitcoins: http://www.freegeek.org/use-bitcoins-in-the-free-geek-thrift-store/</div>Mfallhttp://wiki.freegeek.org/index.php?title=Dead_trees&diff=69751Dead trees2014-02-12T23:18:55Z<p>Mfall: /* Donations Desk */</p>
<hr />
<div>This page is an index for files that need to look a certain way when printed out, for example forms and brochures where the page layout is very important. <br />
<br />
There are a variety of applications that can produce these printouts, including Openoffice, Glabels, and Gnumeric. please install the freegeek-deadtrees package in order to ensure that you have them all installed. if you include files on this page that are not supported by the above mentioned programs, please inform one of the [[Technocrats]].<br />
<br />
If there are files listed here that don't need to look a certain way when printed out, they should probably just be moved to a regular wiki page.<br />
<br />
There are some files here that were originally [[Dead trees#html (switch formats):|uploaded]] as postscript files only. (The old system had a place for source files, but some authors did not commit their source files.) In those cases, the postscript file should be used as a basis for re-creating the document using open office or another appropriate application.)<br />
<br />
To use these files click on the link. If your computer is properly configured your application will open the document. You may need to install additional software and/or configure your browser to do this.<br />
<br />
; [[Media:General_conduct_guidelines.odt|General Conduct Guidelines]]<br />
:Rules of conduct while at FREE GEEK to ensure we are all treated with respect while we're here.<br />
; [[Media:Standard-orgchart.odg| Org Chart]]<br />
: Standard version of organizational chart of departments, areas, and workers at Free Geek.<br />
; [[Media:Borrow-form.odt|Borrow Form]]<br />
:Form used to authorize borrowing of items.<br />
<br />
<br />
==Adoption Program Information==<br />
; [[Media:Spanish_Volunteer_Information-1.odt|Information for Spanish-speaking volunteers]] <br />
: This is the information about Free Geek in Spanish that we can hand out at the Front Desk. <br />
<br />
; [[Media:Adoption_Program_Information.odt|Adoption Packet]]<br />
: This is the information we give to all volunteers interested in the Adoption Program! Please note that this document must be printed double-sided and then cut in half.<br />
<br />
; [[Media:Adoption_Program_Information-1.odt|Spanish Adoption Packet]] <br />
: This is the Spanish version of the Adoption Packet. <br />
<br />
; [[Media:Adoption_exit_survey.odt|Adoption Exit Survey]]<br />
: For feedback from outgoing adopters.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: For Groups interested in Group Volunteering.<br />
<br />
== Beancounting ==<br />
; [[Media:Till-worksheet.gnumeric|Till worksheet]]<br />
: This is a spreadsheet that can be used to count money in the tills at the end of a cashier's shift, and also for beancounting the following day. It is filled out and printed out at the end of the cashier's shift (and then included in the till), and it is filled out and printed out to include in the daily transaction books by the beancounters.<br />
<br />
; [[Media:EndofshiftformNew.gnumeric|End of shift form]]<br />
: Blank copies of this form are kept at the beancounting desk in the Escape Hatch. They are partially filled out when preparing a till to show how much money the till started with. In case the network is unavailable, this form can be used instead of the till worksheet to close the till at the end of the day.<br />
<br />
; [[Media:Deposit_sanity_check.gnumeric|Deposit sanity check]]<br />
: This is a way of quickly checking if your deposit matches the amount of the till worksheets.<br />
<br />
; [[Media:Inventory-sheet.gnumeric|Inventory Sheet]] <br />
: This is used by the talliers at the end of the month during the gizmo inventory.<br />
<br />
; [[Media:adjustnotice.odt|Adjustment Notice]]<br />
: This is used to notify the till closers that there needs to be a non-database adjustment to the till.<br />
<br />
; [[Media:AdvanceRepayDeductAuthorize.odt|Advance Repayment Deduction Authorization]]<br />
: Required to obtain a payroll advance<br />
<br />
; [[Media:Credit Card Receipt Form.odt|Credit card receipt form]]<br />
: Used when purchasing items with the debit card. <br />
<br />
; [[Media:Reimbursement_form.ods|Reimbursement Form]]<br />
: To reimburse people for purchases, mileage or meals and incidental expenses. (open using libreoffice)<br />
<br />
; [[Media:pettycash.odt|Petty Cash withdrawal/return]]<br />
: Manager approval required - for business purchases only<br />
<br />
==Build Program Information==<br />
; [[Media:Build_Packet.odt|Build Packet]]<br />
: Information for volunteers interested in becoming build volunteers. Please note that this document should be printed double-sided.<br />
<br />
; [[Media:Build_Packet_Spanish.odt|Spanish Build Packet]] <br />
: Information for volunteers interested in Spanish Build. Please note that the document should be printed double-sided. <br />
<br />
; [[Media:Spanish_Build_Quality_Control_Checklist_.odt |Spanish Build Quality Control Checklist]] <br />
: Spanish Build Quality Control Checklist for printing <br />
<br />
; [[Media:Spanish_Build_Checklist_.odt |Spanish Build Checklist]] <br />
: Spanish Build Checklist for printing <br />
<br />
; <s>[[Media:Builder_Status_Sheet.odt|Builder's Status Sheet]]</s><br />
: DEFUNCT; Build status records now stored in FGDB. (Or [[Media:Builder_Status_Sheet-prototype.odt|a prototype]])<br />
<br />
; <s>[[Media:Schedule-build1.odt|Build Schedule]]</s><br />
: Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk. <br />
<br />
; [[Media:washyerhands.odt|Build Signage]]<br />
: A copy of the reminder to volunteers to wash their hands, to be coupled with the Toxins chart (under "Tabling").<br />
<br />
; [[Media:BuildInstructorOrientation.odt|Build Instructor Orientation]]<br />
: Checklist for new Build Instructors<br />
<br />
; [[Media:Teaching_Philosophy.odt|Build Teaching Philosophy]]<br />
: Teaching philosophy of the Build program.<br />
<br />
; [[Build|Build Checklist]]<br />
: Assembly and QC Checklists<br />
<br />
; [[Media:Basiccheck.odt|Basiccheck Check List]]<br />
: Basiccheck Checklist Packet <br />
<br />
; [[Media:HOLD-_Build_In_Progress_Labels_(Print_on_Regular_Paper).odt|HOLD: Build In Progress Labels]]<br />
: Labels for storage of systems mid-QC/Assembly on shelves below the Build bench (Print on Regular Paper)<br />
:[[Hold In-Progress Color Code Guide]]<br />
<br />
; [[Media:warehouse_signage.svg|Build Shelves Warehouse Signage]]<br />
: Sign warning against opening systems in the warehouse without instructor supervision.<br />
<br />
===Specs and information===<br />
; [[Media:Certevaltrainers.odt|Certified Eval Trainers]]<br />
: List of staff, subs, and volunteers who are Eval instructors<br />
<br />
; [[Media:Build_Spec_Prinout.ods | Build Specs]]<br />
: The current build specs in an easy to print form. Please use our color printer (Dazzle) to print these.<br />
<br />
; [[Media:TechSupportPolicy_Build.odt | Tech Support Policy for Builders]]<br />
: This Tech support policy should be given to builders when they take home their FreekBox.<br />
<br />
; [[Media:Post-Build-Application.odt | Post-Build Area Application]]<br />
: This is the Application needed for Builders to move on to Post-Build areas. MAKE SURE TO PRINT THIS DOUBLE SIDED!<br />
<br />
; [[Media:Warehouse-proc-tally.odt | Processor Tally Sheet]]<br />
: This is the tally sheet for our experiment in gathering data on incoming processors before they're processed in SysEval.<br />
<br />
; [[Media:Ram_chart.pdf | RAM Chart]]<br />
: Chart with speeds for DDR, DDR2, and DDR3 with diagrams detailing differences in DIMM and SODIMM.<br />
<br />
; [[Media:Video-interfaces-chart.png | Video Interfaces Chart]]<br />
: Chart showing examples of various modern video interfaces<br />
<br />
===Labels===<br />
; [[Media:Freekbox-keeper.glabels|Freekbox Keeper Label]]<br />
: Keeper label for desktop systems that fall within Freekbox specs. Should be printed on ''yellow'' paper if non-FG-PDX and ''orange'' paper if FG-PDX.<br />
<br />
; [[Media:Highend-keeper.glabels|Highend Keeper Label]]<br />
: Keeper label for desktop systems that fall within Highend specs. Should be printed on ''green'' paper<br />
<br />
; [[Media:Regular-keeper.glabels|Regular Keeper Label]]<br />
: Keeper label for desktop systems that fall within Regular specs. Should be printed on ''blue'' paper<br />
<br />
; [[Media:Keeper.glabels|Keeper (Green Light) Labels-5963 or 5163]]<br />
:Current BETA Keeper labels.<br />
<br />
; [[Media:Fg-pdx.glabels|FG-PDX Labels-5167]]<br />
:These are the labels that designate that the computer came from the city.<br />
<br />
; [[Media:PYB-FGPDX_Label.glabels|PYB/FG-PDX Labels - 5167]]<br />
:These are the labels for the FG-PDX systems to be granted to Portland Youth Builders<br />
<br />
; [[Media:Recycle.glabels|Reason for Recycle Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to be recycled and why. They belong in the system evaluation area.<br />
<br />
; [[Media:Rejected.glabels|Reject Labels-5962 or 5162]]<br />
:These are the labels used throughout the building (except in system evaluation) to indicate a system is to be recycled and why. They belong in the build area.<br />
<br />
; [[Media:Hold.glabels|Hold Labels-5962 or 5162]]<br />
:These are the labels used in system evaluation to indicate a system is to being held for special consideration. They belong in the system evaluation area.<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven).<br />
<br />
; [[Media:ServerLabel.glabels|Server Labels-5167]]<br />
;These are used to mark Servers.<br />
<br />
; [[Media:HardDriveRemoved.glabels|Hard Drive Removed labels-5167]]<br />
: Little labels for recycle laptops and for devices from system eval that are not systems but may have had hard drives.<br />
<br />
; [[Media:Hard_drive_labels.glabels|Hard drive tested stickers--Avery 5167]]<br />
: Little stickers that say "___ Gigabytes" & "Tested by ___" [[User:Koopa|Ian]] 00:15, 22 April 2009 (UTC)<br />
<br />
; [[Media:Sda_cleared.glabels|SDA Cleared labels-5167]]<br />
: Labels for laptops and devices that have had data removed by the SDA.<br />
<br />
; [[Media:password_only.glabels|Password=Freegeeks -- Avery Return Address Labels 5167]]<br />
: ''NOTE: Updated version of the password labels for Laptops & Systems''<br />
<br />
; [[Media:User_password.glabels|Username and Password Labels--Avery 5167]]<br />
: ''NOTE: Needs to be updated. Nowhere will the user normally encounter the Username OEM. Probably should be changed to "Default User; Password: "''<br />
<br />
; [[Media:DNR.glabels|Do Not Retest Labels]] (Avery return address)<br />
: Labels used to mark items for recycling<br />
<br />
===HOWTO Print Labels===<br />
*Open browser, go to Free Geek Wiki.(http://wiki)<br />
*Search for "deadtrees".<br />
*Go to section for Labels.<br />
*Find desired label (if unsure, go by description given). Once you have found desired label/s, look at the number next to label title. This is the label size code. See label boxes next to printer.<br />
*Get desired number of blank label sheets of the correct label size. This number is in upper right-hand corner of label sheet. (ex. Label sheets for Keepers are numbered 5963 or 5163)<br />
*Place sheet/s in top (front) tray of Library printer, face up.<br />
*Click on desired label type, then on "OK". This opens glabels screen. Wait for form to appear.<br />
*Press Ctrl-p and select desired number of copies, up to 10.<br />
*Check the "printer" tab to make sure printer is set to "label".<br />
*Press "print".<br />
<br />
== Distribution ==<br />
;[[Media:FGShortSurvey.pdf|Distro Short Survey]]<br />
: Survey to collect data on end user needs, demographics and computer use history<br />
<br />
;[[Distro Survey Promotion Flyer]]<br />
: Promotion flyer for 2012 Distro Survey participation<br />
<br />
==Donations Desk==<br />
<br />
; [[Media:front desk intern contact info.odt|Intern Contact Info]]<br />
: Availability form for interns including contact info<br />
<br />
; [[Media:Privacy sign.odt|Privacy Sign]]<br />
: First version! 1/14/2010: "FREE GEEK respects your privacy and takes it very seriously. We will not sell or share your personal information with anyone, and we respect the wishes of all donors in terms of privacy and solicitations. FREE GEEK is committed to earning and keeping your trust."<br />
<br />
; [[Media:Donor FAQ-edit.odt|Donor FAQ Brochure]]<br />
: To provide donors with all sorts of info regarding donating hardware, ranging from Oregon E-cycles info to hard drive wiping suggestions.<br />
<br />
; [[Media:Contribution-receipt.odt|Contribution Receipt]]<br />
: For when someone donates money (without gizmos) and wants a nice official receipt. '''We can enter these kinds of donations in the database now!''' But if the database is down and you need a donations receipt, download this, fill it out, print two copies -- one for the contributor, and one to put in the till.<br />
<br />
; [[Media:Contractor_Log.ods| Visitor Log]]<br />
: Please have any visitor, like a contractor, new vendor, special person getting a tour outside of regular tours, sign in and out on this log. This log is to determine who is in the building besides paid staff and signed in volunteers in case of an emergency.<br />
<br />
; [[Media:Receipt-log.odt|Receipt log]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This should be filled out so a normal receipt can be entered when the database is again accessible.<br />
<br />
; [[Media:Paper-receipt.odt|Generic donation form]]<br />
: For use by hardware donations workers and the front desk and at pickup events. This can be given to donors in lieu of a regular receipt.<br />
<br />
; [[Media:TourSchedule.odt|Tour Schedule]]<br />
: For weekly scheduling of the tour.<br />
<br />
; [[Media:Other_recyclers.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc.<br />
<br />
; [[Media:Library-access-log.gnumeric|Library Access Log]]<br />
: For signing out a pass (time in) and headphones for use in library.<br />
<br />
==Education==<br />
; [[Media:Current_Classes_Trifold.pdf|Current Class Trifold (PDF)]] (Class Brochure)<br />
; [[Media:Current_Classes_Trifold.odt|Current Class Trifold (ODT)]] - DO NOT PRINT, only for editing purposes<br />
: Current class schedule and descriptions - if these are not current, please tell the Education Coordinator (Darren) - Please print on colored paper of current month, if possible. (March's color is hot pink!)<br />
; [[Media:Getting Started with your Free Geek Computer Handout.odt|Getting Started with Your Free Geek Computer Handout]]<br />
: How to install proprietary software using the command line<br />
; [[Media:Getting_Started_with_your_Free_Geek_Computer_Handout_Spanish.odt|Getting Started with you Free Geek Computer In Spanish]]<br />
: How to install proprietary software for Spanish-speaking volunteers/buyers<br />
; [[Media:Plug_Into_Portland_.odt|Plug into Portland]]<br />
: Adoption program for Portland-area students who volunteer through their schools.<br />
; [[Media:Teacher questions.odt|New Teacher Form]]<br />
; [[Media:Manual_v1.0.odt|10.04 Manual]]<br />
:Discontinued .<br />
; [[Media:Manual_v1.0.odt|12.04 Manual]]<br />
:Hold - The most recent version of the manual is currently in process.<br />
<br />
<br />
'''Deprecated (currently unused)'''<br />
; [[Media:Classes at free geek.odt|Class Descriptions]]<br />
<br />
; [[Media:Newclassforms.odt|Adoption Class Forms]] <br />
: New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
; [[Media:Monthlyclassforms.odt|Monthly Class Forms]] <br />
: This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
; [[Media:Getting Started description.odt|Getting Started Class Descriptions]]<br />
; [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
== Hardware Grants ==<br />
* [[Media:Class at Free Geek for Hardware Grants.odt| Classes at Free Geek for Hardware Grants Recipients]]<br />
: This is a flyer to give out to grant recipients that explains what classes are available at Free Geek.<br />
<br />
* [[Media:Donationlettertemplate.odt| Donation Letter]]<br />
: Sometimes organizations request a donation letter stating the items that Free Geek granted them. Here is a template to be filled in and signed by the grant shepherd and then given to the organization, whether via fax, mail, or in person.<br />
<br />
== Hardware Testing ==<br />
; [[Media:Power_Adapter_Sorting_2.0.odg|Power Adapter Sorting 2.0]]<br />
: NOT Currently used by Hardware Testing<br />
<br />
; [[Media: Tested By Stickers.glabels|Tested By Stickers--Avery 5167]]<br />
: Little stickers with space for initials of tester.<br />
<br />
; [[Media:Powers_ON_Untested_Labels.pdf|Powers On/Untested Stickers--Avery 5167]]<br />
: Little stickers.<br />
<br />
; Tested Cell Phone Labels - 5963 or 8463 or 5163<br />
: Hardware Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:NoProc.glabels|No Processor Labels - Avery 5167]]<br />
: Hardware Testing labels for tested phones being sent to the store.<br />
<br />
; [[Media:Mobo_Label.pdf|Tested motherboard stickers Labels-5963 or 5163]]<br />
: Stickers with details on tested motherboards<br />
<br />
; [[Media:MotherboardLabels.glabels|MoBo Labels-5963 or 8463 or 5163]]<br />
:These are the labels used in Advanced Testing to indicate a MoBo that is Tested and good. They belong in the Advanced testing area.<br />
<br />
; [[Media:Optical-drive-labels.glabels|Tested Optical Drive Labels - Avery 5167]]<br />
: Stickers for marking what functions a tested optical drive performs.<br />
<br />
; [[Media:Power_Adapter_Tracking_Slip.odt|Power Adapter Tracking Slip]]<br />
: Tracking Slip for Power Adapters as they wind their way thru FreeGeek.<br />
<br />
; [[Media:AdvTestIntrnChecklist.gnumeric|Hardware Test Intern Tasks Checklist]]<br />
<br />
===RAM Testing===<br />
; [[Media: Tested by RAM.glabels|Tested by Stickers - RAM --Avery 5167]]<br />
: Little stickers for tested RAM<br />
<br />
; [[Media: MemTest_Station_Labels_DDR.pdf|Memory Testing Station Labels - DDR --Avery 5963]]<br />
; [[Media: MemTest_Station_Labels_DDR2.pdf|Memory Testing Station Labels - DDR2 --Avery 5963]]<br />
; [[Media: MemTest_Station_Labels_DDR3.pdf|Memory Testing Station Labels - DDR3 --Avery 5963]]<br />
: Labels to put on Memory Testing Stations that describe what type/speed/capacity of RAM that station can test. Print on Avery 5963 labels and put on the power supply of the station you are labeling.<br />
<br />
==help.freegeek.org==<br />
* [[Media:Install_Hard_Drive.pdf| How to Install and Format a Hard Drive]]. Handout in pdf form. This a trifold leaflet. It needs to be printed Double sided -- flip short side.<br />
<br />
==Inreach==<br />
; [[Media:Adoption_Certificate.odt|Adoption Certificate]]<br />
: To be filled out by staff and/or adoption teachers and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
; [[Media:Build_Certificate.odt|Build Certificate]]<br />
: To be filled out by staff and/or build instructors and distributed with system and a button as proof of completion of program and earning a computer.<br />
<br />
; [[Media:Code_of_Conduct.odt|Code of Conduct sign]]<br />
: Explains basic code of conduct guidelines and reminds people to speak to staff when they see someone not adhering.<br />
<br />
==Laptops==<br />
<br />
; [[Media:Parts_Only_Laptop.glabels|Parts Only Laptop Labels]] (Avery-5963)<br />
: Parts laptop for Laptop Build<br />
<br />
; [[Media:As-Is_laptop.glabels |For Sale As-Is Laptop Labels]] (Avery-5963)<br />
: Laptops for the store<br />
<br />
; [[Media:PARTS_laptop.glabels |For Sale Parts Laptop Labels]] (Avery-5963)<br />
: Parts laptops for the store<br />
<br />
; [[Media:Laptop_Recycle_Sticker.pdf|Laptop Recycle Stickers]] (Avery-5167)<br />
: Little labels for laptops designated for Recycling.<br />
<br />
; [[Media:Laptop_Inventory.pdf | Laptop Inventory Worksheet]]<br />
: Worksheet for counting laptop inventory. Print this one for counting, then enter the numbers into the [[Media:Laptop_Inventory.ods |spreadsheet]] to have it automatically sum it up and give you a grand total.<br />
<br />
; [[Media:Laptop-output-tally.odt | Laptop Output Tally Sheet]]<br />
: This is a tally sheet to keep track of Laptop Output between the Store and HW Grants<br />
<br />
; [[Media:Laptop_Keeper_Label.pdf|Laptop Keeper Label]] <br />
: Revised label, print on white paper, cut into quarters.<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels]] (Avery-5167)<br />
: These are used to mark CEDs from uncovered entities (other than the first seven).<br />
<br />
; [[Media:password_only.glabels|Password=Freegeeks]] (Avery-5167)<br />
: ''NOTE: Updated version of the password labels for Laptops & Systems''<br />
<br />
; [[Media:Laptop_RAM_bins.pdf|Laptop RAM Bin Labels]] (Avery-5161)<br />
: Labels to stick above Laptop RAM sorting bins for different types/speeds/capacities.<br />
<br />
; [[Media:Laptop_Power_Supply_Labels_-_Grants_1-80.pdf|HW Grants Laptop Power Supply Labels 1-80]] (Avery-5167)<br />
: For pairing HW Grants laptops to their power supplies.<br />
<br />
;;;<strike> [[Media:HardDriveRemoved.glabels|Hard Drive Removed labels]] (Avery-5167) </strike><br />
<br />
;;; <strike>[[Media:Laptoprecycle.glabels|Laptop Recycle Labels]] (Avery-5962, -8462 or -5162) </strike><br />
<br />
;;; <strike>[[Media:Scraptops.glabels|"Scraptops" Parts Laptop labels]] (Avery-5963 Shipping Labels) </strike><br />
<br />
;;; <strike>[[Media:New_laptop_hdd_label.glabels|New Laptop HDD Labels]] (Avery-5167) </strike><br />
: Labels to distinguish laptop HDDs ordered online<br />
<br />
== Library ==<br />
* [[Media:Free geek library sign.odt| How to Check Out books from Library]]<br />
: How to check out books from the Free Geek Library<br />
<br />
* [[Media:computer_login.ods| Library Computer Lab Login Sheet]]<br />
: Blank login sheets for computer lab. Double-sided. Print as needed.<br />
<br />
;[[Media:Acceptable_use_policy.odt|Acceptable Use Policy]]<br />
: This is posted on the wall next to public access terminals and should reflect the actual [[Acceptable Use Policy]] on this wiki. It also warns users about limits to using the public terminals.<br />
<br />
== Mac Land ==<br />
See [[MacBuild Documents]]<br />
<br />
; [[Media:Video-interfaces-chart.png | Video Interfaces Chart]]<br />
: Chart showing examples of various modern video interfaces<br />
<br />
== Office ==<br />
<br />
; [[Media:Employee_emergency_info.odt|Employee Emergency Injury Information]]<br />
:Print out on bluish paper and cut apart. Have these printouts on hand with Incident/Accident Reports, located in the BLUE folder at the VOLUNTEER DESK. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to an injured employee to seek treatment.<br />
<br />
; [[Media:Volunteer_emergency_info.odt|Volunteer Emergency Injury Information]]<br />
:Print out on reddish paper and cut apart. Have these printouts on hand with the '''Proof of Loss''' Claim Form reports, located in the RED folder at the donor desk. Follow [http://wiki.freegeek.org/index.php/Injury_Logging_Procedure this link] for the emergency injury process in detail. This card will be handed off to the injured volunteer to seek treatment.<br />
<br />
; [[Media:supply.odt|Supply Replacement List]]<br />
<br />
; [[Media:Ombudsman.odt|The Role of The Ombudsman]]<br />
: Posted at the Donor Desk, Volunteer Desk and Thrift Store - shows the current Ombudsman and HR members who can serve as alternative Ombudsmen.<br />
<br />
; [[Media:Conflict-of-interest-agreement.odt|Conflict of Interest Agreement]]<br />
<br />
; [[Media:Statecontinuationletter.odt|State Continuation Election Form]]<br />
: For health plan administrator use. Signed by outgoing employees who were covered by our health plan.<br />
<br />
; [[Media:Free_Geek_Letterhead_with_background.ott|Letterhead with background image - slogan: "Transforming used technology into opportunity, education & community"]]<br />
: Do not use for unauthorized purposes.<br />
<br />
; [[Media:Free_Geek_Letterhead_without_background.ott|Letterhead without background image - slogan: "Transforming used technology into opportunity, education & community"]]<br />
: Do not use for unauthorized purposes.<br />
<br />
; [[Media:Letterhead.odt|OUTDATED Blank letterhead - slogan is "COMPUTERS INTERNET EDUCATION THRU RECYCLING"]]<br />
: Outdated. Do not use<br />
<br />
; [[Media:new_letterhead.odt|OUTDATED Blank letterhead - New! - slogan is "Helping the needy get nerdy since the beginning of the third millenium..."]]<br />
: Outdated. Do not use<br />
Blank letterhead - slogan is "turning unused technology into opportunity, education & community"]]<br />
; [[Media:Faxcover.odt|Fax Cover Sheet]]<br />
<br />
; [[Media:Determination-letter.png| Letter of Determination]]<br />
: This is the letter from the IRS that shows we are a 501(c)(3) tax-exempt organization.<br />
<br />
==Outreach== <br />
; [[Media:Spanish_Outreach_1.odt|Spanish Build Outreach Flier]] <br />
: This is the bilingual outreach flier for the Spanish Build program. <br />
; [[Media:Free_geek_hi-res.svg|Free Geek Logo]]<br />
: Scalable Vector Graphic of Free Geek's logo.<br />
<br />
; [[Model Release/Permission for Photography]]<br />
: For using a picture of anyone in print, on website, etc. File these forms in PR cabinet, or hand to PR member. Photo release forms are not required for all printed pictures. See [http://fairuse.stanford.edu/Copyright_and_Fair_Use_Overview/chapter12/12-b.html When to use a Release] for more information.<br />
<br />
; <s>[[Media:Photo_Release_Form.pdf|Photo Release Form]]</s> - Do not use. Superseded by above.<br />
: For using a picture of an adult in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; <s>[[Media:Minor_Photo_Release_Form.pdf|Minor Photo Release Form]]</s> - Do not use. Superseded by above.<br />
: To be signed by parent before using a picture of an minor in print, on website, etc. File these forms in PR cabinet, or hand to PR member.<br />
<br />
; [[Media:Adoption-outreach.odg|Adoption Outreach Flyer]]<br />
: Earn-a-computer tear-off sheets. Outreach. For hardware grants use. Given to organizations receiving grants from us. Outreach.<br />
<br />
; [[Media:Donor_email_signup.odt|Donor email signup]]<br />
: For PR to collect donor emails for quarterly email newsletter.<br />
<br />
; <s>[[Media:Spanish Etiquette .odt|Spanish Etiquette Brochure]]</s> <br />
: The Etiquette Brochure translated. <br />
; [[Media:TriFoldBrochureTEMPLATE.odt|Tri-Fold Brochure Template]]<br />
: '''Note:''' To print these correctly, make sure to select "Short Edge (Flip)" under Duplex options (look under "Properties" to find Duplex options)<br />
<br />
; [[Media:Thanks.odt|Thank You Template]]<br />
: Thank you letter template to be mailed out for donations over $100, with or without hardware. See [[Processing Monetary Donations]] for further instructions or an e-mail template.<br />
<br />
=== Tabling ===<br />
; [[Media:Outreach_Final_Document.odt|Informational Packet and Training for Tabling Events]]<br />
<br />
; [[Media:Offsite_donation_receipt.odt|Offsite Donation Receipt]]<br />
: Small receipts to give to offsite donors<br />
<br />
; [[Media:Offsite_Donation_Receipt_Log.odt|Offsite Donation Receipt Log]]<br />
: Log of donations for input in the database<br />
<br />
; [[Media:Newsletter_signup.odt|Newsletter sign up]]<br />
: Signup sheet for regular Free Geek newsletter<br />
<br />
; [[Media:Programs_short.odt|Programs_short]]<br />
: Quick explanation of Free Geek, adoption, and build programs.<br />
<br />
; [[Media:Toxins.odg|Toxins]] (hazardous materials)<br />
: Chart explaining toxins present in computers.<br />
<br />
; [[Media:g2g brochure.odt|Girls2Geeks Brochure]] <br />
<br />
; [[Media:Plug_Into_Portland_.odt|Information about Plug Into Portland]]<br />
<br />
; [[Media:Outreach_events_volunteer_log.odt|Outreach and Tabling Events Volunteer Log]]<br />
<br />
==Prebuild Program Information==<br />
;[[Media:Toolbox-checkout.gnumeric|Tool Box Checkout]]<br />
: Used to check toolboxes out to volunteers in prebuild.<br />
<br />
; [[Media:card sorting cards.gnumeric|Card Sorting Lesson Box Cards]]<br />
: Laminated cards that pre-build volunteers use to label computer cards sorted by connector and appropriate card slot.<br />
<br />
; [[Media:ram sorting card.gnumeric|Ram Sorting Lesson Box Cards]]<br />
: Laminated cards used to label different types of ram.<br />
<br />
; [[Media:Priority Signs.odg|Work on these first]]<br />
: Signs hung above the stack of computers in System Evaluation to let volunteers know they should prioritize these particular rows.<br />
<br />
; [[Media:Prebuild-hdd-autorecycle.svg|HDD Autorecycle Gauge]]<br />
: Signage for indicating what size HDDs need to be auto-recycled. (SVG format, drawn in Inkscape)<br />
<br />
==Printers==<br />
; [[Media:Printer_Fresh_Used_Ink_Scanner.pdf|Printer Test Page]]<br />
: Print this as a test page and attach to store and grant ready printers<br />
<br />
; [[Media:Printer_scanner_as_is_no_ink.pdf|Printer As is test page]]<br />
: Print this as for tested printers that are to be sold with No Ink<br />
<br />
; [[Media:Printer_Scanner_Test_Page.pdf|Scanner test page]]<br />
: Print this page for tested scanners.<br />
<br />
; [[Media:Printer_Fax_Test_Page.pdf|Fax Test Page]]<br />
: Print and Fax this as a test page then attach to store and grant ready Fax machines.<br />
<br />
; [[Media:Printer_Sales_Form.pdf | Printers vendors Sales Tally Sheet]]<br />
: This page is to be printed out for the vendors to record there purchases from Printer land.<br />
<br />
; [[Media:Toolkit-Printers.odt|Printerland's Toolkit Label]]<br />
<br />
== Receiving/Sorting ==<br />
; [[Media:Receiving-slip.gnumeric|Hardware Contribution Slip aka Tally Sheet (tally sheet)]]<br />
: Current "receiving-donation-form", for use by hardware donations workers and the front desk<br />
<br />
; [[Media:Uncovered.glabels|Uncovered Electronic Device Labels-5167]]<br />
:These are used to mark CEDs from uncovered entities (other than the first seven). Print these on Dazzle in the Wine Cellar - one at a time!<br />
<br />
; [[Media:Other_recyclers.odt|Other Recyclers]]<br />
:A list of recyclers who take the items we do not: styrofoam, fluorescent lights, microwaves, copiers, etc. <br />
<br />
; [[Media:ReceivingOpenCloseList_update.odt|Receiving Opening/Closing Checklist]]<br />
:A list of tasks to be completed before opening and after closing. Should be posted in Receiving near the laptop, and staff members should sign when tasks are completed.<br />
:Updated May 2013<br />
<br />
; [[Media:SortingOpenCloseList_update.odt|Sorting Opening/Closing Checklist]]<br />
:A list of tasks to be completed before opening and after closing. Should be posted in Sorting near the Basic Testing area, and staff members should sign when tasks are completed.<br />
:Updated May 2013<br />
<br />
; [[Media:Keyboard Testing.odt|Keyboard Testing]]<br />
: Updated 4/27/2010 [[User:Brittany|Brittany]] 01:15, 30 April 2010 (UTC)<br />
<br />
; [[Media:Mouse Testing.odt|Mouse Testing]]<br />
: This is no longer in use.<br />
: Updated version can be found on the here: [[Mouse Testing]]<br />
<br />
; [[Media:SpeakerTestingInstructions.odt|Speaker Testing Instructions]]<br />
:Step-by-step instructions for testing speakers in the Basic Testing area of Receiving. --[[User:Scrump|Scrump]] 00:10, 3 August 2012 (UTC)<br />
<br />
; [[Media:Items we do not take.odt|Items we do not take]]<br />
: A visual guide to items we do NOT accept in hardware donations: Air Conditioners, Dehumidifiers, microwaves, smoke detectors, large appliances, florescent light bulbs, styrofoam, and batteries.<br />
<br />
; [[Media:Printer Triage Modified.odt|Printer Triage Modified]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Special requests.odt|Special Requests for Receiving]]<br />
: This is no longer in use.<br />
<br />
; [[Media:Staff_FYI.odt|Staff Update FYI]] - <br />
: A template for letting receiving staff know when things change. Includes staff members' names as of Nov. 09.<br />
<br />
; [[Media:Testing Stations.odt|Testing Stations]]<br />
: Signs for Mouse Testing, Keyboard Testing, and Speaker Testing.<br />
: Additional Receiving box signs for Keyboard Testing can be found here: [[Keyboards (Receiving)]]<br />
: Additional Receiving box signs for Mouse Testing can be found here: [[Mouse Testing]]<br />
<br />
; [[Media:Wash Your Hands.odt|Wash Your Hands]]<br />
: Seriously, guys. They're filthy.<br />
<br />
; [[Media:Tallysheetcrt.odt|Tally Sheet Clarification]]<br />
: A visual aid to help clarify between Systems w/CRTs (or Systems w/LCDs) vs. Systems and their separate monitors<br />
<br />
; [[Media:Stealing is a crime.odt|Stealing From This Donation Site Is a Crime]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that stealing from this donation site is a crime.<br />
<br />
;[[Media:No dumping sign.odt|No Dumping sign]]<br />
: A sign for the donations door (as well as the info/volunteering door) to let people know that leaving donations other than during business hours is considered illegal dumping.<br />
<br />
;[[Media:Solid state hard drive.odt|Solid State Hard Drive vs. Laptop SODIMM]]<br />
: One needs to be locked up b/c of personal info, the other does not.<br />
<br />
<br />
=== Back-stock Forms ===<br />
;[[Media:backstock_checklist_Weekly.odt|Morning Backstock checklist (weekly)]]<br />
:This form is used by sorting staff who take a daily inventory of keyboards, mice and cords for the store and hardware grants. (implemented june 2013)<br />
<br />
;[[Media:Backstock needs chart.odt|Back-stock Needs Chart]]<br />
:This sign gets laminated. Sorting staff update to reflect our current testing needs based on the backstock checklist. (implemented june 2013)<br />
<br />
;[[Media:Backstock needs chart cords.odt|Back-stock Needs Chart Cords]]<br />
:This sign gets laminated. Sorting staff update to reflect our current cord and cable needs based on the backstock checklist. (implemented july 2013)<br />
<br />
=== Receiving Box Labels ===<br />
All receiving box labels can be found here: [[Receiving Boxes]]<br />
<br />
==Recycling==<br />
<br />
; [[Media:OutgoingMaterialsReport.odt|Outgoing Materials Report]]<br />
: Use for all shipments from Recycling<br />
<br />
; [[Media:Shipment ID.odt|Shipment ID]]<br />
: To identify gaylords and what's in them<br />
<br />
; [[Media:ToolKitChkOutChkIn.odt|ToolKit CheckOut/CheckIn]]<br />
: ToolKit Checkout/Checkin Form. NOTE: 2 pages for easy double-sided printing.<br />
<br />
; [[Media:TotalReclaimTallySheet.ods|Total Reclaim Tally Sheet]]<br />
: Tally Total Reclaim shipments as they are moved into Gaylord Country. This ongoing tally is used on Wednesdays to estimate shipments for the following Friday.<br />
<br />
; [[Media:Twice_Weekly_Forklift_Checklist.odt|Twice Weekly Forklift Checklist]]<br />
: Forklift must pass this checklist before use<br />
<br />
; [[Media:Warehouse_used_glove_notice.odt|Used glove notice]]<br />
: Label the used glove bin and post the notice that gloves are used/please wash hands.<br />
<br />
; [[Media:WarehouseChecklist.odt|Warehouse Checklist]]<br />
: Use at end of business day in Recycling. Posted at back door.<br />
<br />
; [[Media:WarehouseClosingChecklist.odt|Warehouse Closing Checklist]]<br />
: Detailed version of above. Posted at Recycling Desk.<br />
<br />
; [[Media:WrhsVolIntrnChcklst.gnumeric|Warehouse Volunteer Intern Checklist]]<br />
: Checklist of all warehouse tasks available to a volunteer intern, used to track progress.<br />
<br />
; [[Media:WhoGetsWhat.odt|Who Gets What]]<br />
: Which Vendor gets which commodity<br />
<br />
; [[Media:Toolkit-RecyclingLarge.odt|Toolkit Label - Large]]<br />
<br />
; [[Media:Toolkit-RecyclingSmall.odt|Toolkit Label - Small]]<br />
<br />
<br />
; [[Media:MonitorTestRunTime.ods|Monitor Test RunTime]] - OBSOLETE<br />
: Monitor Test uses this to make sure they run the Monitor for at least 1 hour<br />
; [[Media:CRT_Inventory.odt|CRT Inventory form]] - OBSOLETE<br />
: Record how many CRT Monitors are waiting to go into the gaylords<br />
<br />
==Sales: Online / Bulk==<br />
; [[Media:Bulk sales tally sheet.ods| Bulk sales tally sheet]]<br />
:This sheet should be delivered to the thrift store with merchandise that is being sold as a "bulk sale". If an invoice has already been made for the sale in the database this form is not necessary.<br />
<br />
; [[Media:Online sales tally sheet (for in store pickups).ods| Online sales tally sheet (for in store pickups)]]<br />
:This sheet should be delivered to the thrift store with merchandise that is being sold as an "Online sale". If payment, or an invoice (in our database) has already been made for the sale, a copy should be attached to this sheet.<br />
<br />
; [[Media:FG_insert_for_Amazon.odt| Feedback request to include in Amazon sales shipments.]]<br />
<br />
<br />
; [[Media:FG insert for Ebay.odt| Feedback request to include in Ebay sales shipments.]]<br />
<br />
<br />
<br />
; [[Media:Ebay_intial_eval_form.odt| eBay evaluation form]]<br />
: A work in progress<br />
;[[Media:Online_sales.glabels|Online Sales Label]]<br />
:Something to stick on items for sale so we know what's what.<br />
<br />
==Server Build==<br />
Labels we use in the build and QC process:<br />
; [[Media:Server_Specs.pdf|Server Spec Labels]]<br />
; [[Media:Server_Build-QC_Checklist.pdf|Server Build/QC Checklist sheets]]<br />
; [[Media:Server_Labels_S1-S80.pdf|Server Tags S1 - S80]]<br />
; [[Media:Server_Labels_S81-S160.pdf|Server Tags S81 - S160]]<br />
<br />
<br />
==Spanish Information==<br />
;[[Media:Spanish Volunteer Information.odt|Spanish Info Form]]<br />
:For all Spanish speakers interested in volunteering at Free Geek.<br />
<br />
; [[Media:Voluntarios_-1.odt|Spanish Volunteer Orientation Packet]] <br />
:Orientation Packet for Spanish-speaking folks. <br />
<br />
; [[Media:Voluntarios_-1.pdf|Spanish Volunteer Orientation Packet PDF]] <br />
:Orientation Packet for Spanish-speaking folks for printing. <br />
<br />
; [[Media:Volunteer_application_spanish.odg|Spanish Volunteer Application]] <br />
:Application for Spanish-speaking folks.<br />
<br />
; [[Media:FG_Brochure_esp.odt|Free Geek Spanish Brochure]]<br />
: Spanish version of the Free Geek Brochure for editing<br />
<br />
; [[Media:FG_Brochure_esp.pdf|Free Geek Spanish Brochure]]<br />
: Spanish version of the Free Geek Brochure '''for printing'''<br />
<br />
== Supported formats ==<br />
We currently support these formats for upload:<br />
* OpenOffice Graphics files (.odg)<br />
* OpenOffice Text files (.odt)<br />
* Gnumeric spreadsheet files (.gnumeric)<br />
* Glabels label files (.glabels)<br />
* Portable Network Graphic (.png)<br />
* Portable Document Format (.pdf)<br />
<br />
Most other formats are not supported for upload.<br />
<br />
If the files listed below are not being used, we should simply archive their old PS files and remove them from this list. Otherwise, we should take measures to get versions in supported formats uploaded.<br />
<br />
=== html (switch formats): ===<br />
(We will not support the upload of HTML files. Switch the format to something else and we will upload that instead. Links to the postscript and the most recent html files are included.)<br />
* build-qc.html [http://web.freegeek.org/deadtrees/mulch/ps/build-qc.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/build-qc.html?format=raw]<br />
* burninbatch.html [http://web.freegeek.org/deadtrees/mulch/ps/burninbatch.ps][http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/burninbatch.html?format=raw]<br />
* specs.html [http://web.freegeek.org/deadtrees/mulch/ps/specs.ps] [http://dev.freegeek.org/projects/deadtrees/browser/trunk/mulch/sources/specs.html?format=raw]<br />
<br />
==Tally Sheets==<br />
; [[Media:Generic-tally.gnumeric|Generic tally sheet]]<br />
: This is the recycling tally sheet that could be used anywhere. It tracks how many recycle gizmos we send out. Data entry volunteers can use this to enter data in the database.<br />
<br />
; [[Media:Evaltally.gnumeric|Evaluation Tally sheet]]<br />
: This is the system evaluation tally sheet that hangs on the cart in SDA & system evaluation. It tracks how many '''regular''' keeper and how many recycle systems we send to the warehouse. Data entry use this to enter data in the database.<br />
<br />
; [[Media:Eval-misc-tally.gnumeric|Misc Eval tally sheet]]<br />
: This is the tally sheet that hangs in the SDA. It tracks how many '''irregular''' recycle systems we send to the warehouse. (These irregular systems are MACS, Servers, or have integrated monitors.) Data entry volunteers use this to enter data in the database.<br />
<br />
; [[Media:Inventory-tally.gnumeric|Inventory Tally Sheet]]<br />
: This is used during inventory at the end of the month.<br />
<br />
; [[Media:Mac-tally.gnumeric|Macintosh Tally Sheet]]<br />
: This is used to mark Macintosh Systems as recycled.<br />
<br />
; [[Media:CRT-Monitor-tally.gnumeric|CRT Monitor Tally Sheet]]<br />
: This is used to mark CRT Monitors as recycled.<br />
<br />
; [[Media:TV-tally.gnumeric|TV Tally Sheet]]<br />
: This is used to mark CRT and LCD TVs as recycled.<br />
<br />
; [[Media:Monitor-tv-tally.gnumeric|Monitor and TV Tally Sheet]]<br />
: More generic. This is used to mark CRT and LCD monitors and TVs as recycled.<br />
<br />
; [[Media:Laptop-tally.gnumeric|Laptop Tally Sheet]]<br />
: This is used to mark Laptops (Mac and Non-Mac) as recycled.<br />
<br />
; [[Media:Printerland-tally.gnumeric|Printerland Tally Sheet]]<br />
: This is used to mark gizmos typically found in Printerland as recycled.<br />
<br />
; [[Media:LCD_test_tally.gnumeric|LCD Monitor Recycling Tally Sheet]]<br />
: This is used to tally LCDs sent to recycling.<br />
<br />
; [[Media:InventoryTags.odt|Inventory Tags]]<br />
: These are used to lable gizmos as being disbursed to infrastructure.<br />
: Print on #4013 labels.<br />
<br />
; [[Media:SDA-tally.gnumeric|SDA Tally Sheet]]<br />
: This is used to tally systems sent to recycling from the SDA<br />
<br />
==Tech Support==<br />
; [[Media:Invoice.pdf|Tech Support Invoice]]<br />
:Fill this out and give it to customers when a payment is due.<br />
; [[Media:Running_windows_programs_in_ubuntu.pdf|Ubuntu for windows converts]]<br />
:Handout for wine Class, or any volunteers wanting general info on running windows programs.<br />
; [[Media:support_outgoing_form.odt| Tech Support Outgoing Form]]<br />
: Use this when a system is leaving tech support and going to build or laptop build<br />
; [[Media:ts_store_credit_form.odt|Store Credit Form]]<br />
: Use this when issuing store credit for a failed system.<br />
;[[Media:New_procedures.pdf|Intake Procedure & Workflow]]<br />
:Intake procedure and work flow for Tech Support<br />
; [[Media:TechSupportPhones.odt|Phone Guide]]<br />
: How to use the Tech Support phones<br />
;[[Media:Tech_support_card.pdf|Tech Support card]]<br />
; Tech Support Card -- you can upload this to Bear Printing to get more cards printed.<br />
; [[Media:New-user-guide-BETA1-20100826.odt| New User Guide (BETA)]]<br />
; See also: help.freegeek.org (further down page)<br />
; [[Media:Tech_Support_Instructionsf_or_Front_Desk.odt| Tech Support Information for Front Desk]]<br />
: Instructions for Front Desk on how to properly intake new boxes and fill in RT forms.<br />
; [[Media:Data-recovery-services.pdf|External Data Recovery Services]] <br />
:A list of external companies that offer data recovery. Please note this came from an external mailing list and we cannot vouch for, endorse or recommend any of these services or the accuracy of this information. It might provide useful if we can not recover any data and people are prepared to spend the money to recover them via a clean room etc.<br />
<br />
== Thrift Store ==<br />
See [[Store Docs]]<br />
<br />
==Volunteer Desk==<br />
===Volunteer Info===<br />
; [[Media:Volunteer_orientation_packet.odt|Volunteer Orientation Packet]]<br />
; [[Media:Volunteer_orientation_packet.pdf|Volunteer Orientation Packet (PDF)]]<br />
; [[Media:Volunteer_orientation_packet_large_print.odt|Volunteer Orientation Packet - large print]] <br />
:Orientation packet to go home with each new volunteer when taking their first tour.<br />
<br />
; [[Media:Volunteer_application.odg|Volunteer Application]]<br />
:Application to be completed in full (all bold field required) by new volunteers, after reading the Volunteer Orientation Packet.<br />
<br />
; [[Media:Volunteering_for_school_credit_guidelines.odt|Volunteering for School Credit]]<br />
:Please hand this form to people interested in volunteering for high school or college credit.<br />
<br />
; [[Media:Comm_svc_info_sheet.odt|Community Service Info Sheet]]<br />
:Give this information sheet to all volunteers inquiring about doing Court Community Service with us.<br />
<br />
; [[Media:Group_Volunteering_at_FG-2.odt|Group Volunteering]]<br />
: Details and contact information for Groups interested in Group Volunteering.<br />
<br />
; [[Media:Group Volunteer Form.odt|Group Volunteer Form]]<br />
: This is the form that is given to large groups when they come to volunteer. They should fill this out before/while they volunteer. They should fill out a new form each time they come to volunteer.<br />
<br />
; [[Media:FG_brochure_grayscale.pdf|Printable PDF Free Geek Brochure (Grayscale)]]<br />
; [[Media:FG_brochure_grayscale.odt|Editable Free Geek Brochure (Grayscale)]]<br />
: These are for the general public to learn more about Free Geek. For printing: Select Print, in the print box, select properties, under the paper tab, select "short edge (flip)" in the duplex space, select OK. Now enter the number of copies you want and click "collate." Press OK. It is always good to print a few first to make sure layout is right.<br />
<br />
; [[Media:FG_brochure_color.odt|Free Geek Brochure (Color)]]<br />
: This is the fancier color version of the brochure (for tabling, outreach, etc.). For printing: Select Print, in the print box, select properties, under the paper tab, select "short edge (flip)" in the duplex space, select OK. Now enter the number of copies you want and click "collate." Press OK. It is always good to print a few first to make sure layout is right.<br />
<br />
; [[Media:Current_Classes_Trifold.pdf|Current Class Trifold (PDF)]] (Class Brochure)<br />
: Current class schedule and descriptions - if these are not current, please tell the Education Coordinator (Darren) - Please print on colored paper of current month, if possible.<br />
<br />
; [[Media:Email_lists_signup.odt|Email Lists SignUp Sheet]]<br />
: This signup sheet for public email lists is posted on the Tech Support window by the volunteer desk. Print on 11x17 paper.<br />
<br />
; [[Media:Application_instruction_halfsheet.odt|Volunteer Intern Application Instructions Halfsheet]]<br />
: Please print this out to give to prospective volunteer interns.<br />
<br />
; [[Media:FoodLabel.odg|Volunteer Food Label]]<br />
: Please print this out and keep on the Volunteer Refrigerator in the kitchen.<br />
<br />
; [[Media:Volunteer ID.odg|Volunteer ID for editing]]<br />
: This is the original document for editing.<br />
<br />
; [[Media:Volunteer ID.pdf|Volunteer ID for printing]]<br />
: Please print this out and follow the guide lines to cut.<br />
<br />
===Other Volunteer Desk Info===<br />
; [[Media:Styrofoam_recycling.odt|Styrofoam Recycling Information]]<br />
: To provide donors with information regarding styrofoam recycling.<br />
<br />
;[[Media:Class cards.odt|Reminder Cards]]<br />
:These reminder cards can be used for shifts or for classes. <br />
<br />
; [[Media:FD_EQUIPMENT_FORM.odt|Equipment Pass]]<br />
: When people want to bring tools, laptops, PCs, etc. into the building please use this form.<br />
<br />
; [[Media:Mental-health-crisis.jpg|Mental Health Crisis Information Poster]]<br />
: Post in bathrooms, behind volunteer and donor desk, etc.<br />
<br />
==Routine Facilities==<br />
; [[Media:After-hours-access-log.gnumeric|After hours access log]]<br />
:After hours access sign in and sign out log, located near the alarm access panel near the meeting room.<br />
; [[Media:Cleaning-log.gnumeric|Cleaning log]]<br />
:Cleaning log, located in each bathroom and kitchen for recording daily status.<br />
; [[Media:FG_Vehicle_Checklist.odt|FG Vehicle Checklist]]<br />
:Monthly Checklist for Free Geek Truck to be filled out at the beginning of each month and saved in a folder.<br />
<br />
==Obsolete?==<br />
* [[Media:Store_Agreement.odt]] [[User:Koopa|Ian]] 21:34, 16 December 2010 (UTC)<br />
* [[Media:Classsched1.odg]] <br />
* [[Media:Classsched2.odg]]<br />
* [[Media:Schedule-adv-testing.odt]]<br />
* [[Media:Schedule-class-adoption.odt]]<br />
* [[Media:Schedule-class-commandline.odt]]<br />
* [[Media:Schedule-class-linux.odt|Schedule Class]]<br />
* [[Media:2008 geek brochureFINAL.pdf|2008 Contributions Brochure]]<br />
* [[Media:Community Recipients and Testimonials.odt|Community Recipients and Testimonials]] ([[Media:Community Recipients and Testimonials.pdf|PDF]])<br />
<br />
* [[Media:Legal_Adoption_Schedule-2.odt|Legal-size Adoption Schedule]] - Schedule and sign-in sheet (legal sized paper) for the 24 hour adoption program. Print on VOLPRINT1. <br />
* [[Media:Prebuild_Schedule.gnumeric|Prebuild schedule]] - This is the schedule used to sign up volunteers for Hardware ID and System Evaluation ("Pre-Build"). It lives on a clipboard at the Volunteer Desk.<br />
* [[Media:Schedule-build1.odt|Build Schedule]] - Build and Post-Build sign-in sheets that live on a clipboard at the Volunteer Desk.<br />
* [[Media:Builders_Clipboard_Cover.odt|Cover Sheet to the Build Schedule]] - Cover page for the Builder's Clipboard.<br />
* [[Media:Newclassforms.odt|Adoption Class Forms]] - New! To be used for our adoption classes. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
* [[Media:Monthlyclassforms.odt|Monthly Class Forms]] - This can be used for any of our monthly class sessions, just print out, fill in and file in the appropriate class book. Use for Adoption, Command Line and the various monthly classes we offer. Only one session of any given class is listed per page for simplicity. Space for students and auditors is clearly marked, with call-back directions and ample notation space.<br />
; [[Media:Borrow book.odt|Borrow book log sheets]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=File:Front_desk_intern_contact_info.odt&diff=69750File:Front desk intern contact info.odt2014-02-12T23:18:28Z<p>Mfall: </p>
<hr />
<div></div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69739Changing the Phone Greetings2014-02-06T21:53:43Z<p>Mfall: /* Hours & Location (011 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed.<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours are the same for the Thrift Store which is open on Mondays additionally.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Changing_the_Phone_Greetings&diff=69738Changing the Phone Greetings2014-02-06T21:49:20Z<p>Mfall: /* Day Message (001 Instruction) */</p>
<hr />
<div>We have one of those fancy phone systems that prompts callers to find out info or dial the extensions they want before ringing to the front desk. We also installed voicemailboxen for individual staff members. Try it out! Do you love it? Hate it? Let staff know! Below is the current message, and reference instructions for staff who'll be changing the greetings.<br />
<br />
Please do not change the phone messages without first knowing how. We need the person updating the greetings to really know what they are doing. If you want to learn, let us know.<br />
<br />
FYI - The phone number for the main line at FREE GEEK is (503) 232-9350.<br />
<br />
Our secure wiki [http://securewiki.freegeek.org/index.php/Phone_Administration] has the technical instructions.<br />
<br />
==Overview==<br />
<br />
When anyone calls FREE GEEK on the main number (503-232-9350), it is answered by our pool of 4 outside lines. Depending on what time it is, the caller will either hear our Day message or our Night message. Not all of the options available in the Day message are available at Night.<br />
<br />
==English Scripts==<br />
<br />
These scripts are the default options available when calling in on the main number.<br />
<br />
===Day Message (001 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
If you know your party's extension, you can dial it at any time. <br><br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
*For information on our hours and location, press 2<br />
*For information on what we accept for donation, press 3<br />
*To learn how to become a Free Geek volunteer, press 4<br />
*To reach tech support, press 6 (ext. 103/104)<br />
*For a staff directory, press 7<br />
*For directions on how to get to Free Geek, press 8<br />
*To speak to a receptionist, press 0 or stay on the line (ext. 222)<br />
<br />
===Night Message (002 Instruction)===<br />
<br />
This is the FREE GEEK Community Technology Center.<br />
Our normal hours of operation are Tuesday through Saturday, 10 A.M. to 6 P.M. If you have called outside of these hours, we are closed.<br />
<br />
(Temporary Closure Messages)<br />
;Volunteer BBQ<br />
:Please note that Tech Support, and all other volunteer areas, will be closing early on Saturday July 9th at 2PM for our Volunteer Appreciation BBQ. Receiving and the Thrift Store will remain open as normal.<br />
;Thanksgiving<br />
:Please note that we will be closed November 24th, 25th, and 26th for the Thanksgiving weekend. Normal hours will resume Tuesday, the 29th.<br />
;Christmas & New Years<br />
:Please note that we will be closed Saturday, December 24th for the Holiday weekend and Saturday, December 31st for New Year's Eve.<br />
;Staff Inservice<br />
:Please note that we will be closed Tuesday, March 13th for a Staff Inservice day.<br />
;All-staff Meeting<br />
:On Thursday, November 29th, The public areas of Free Geek will close at 4:45PM for an All-Staff meeting.<br />
<br />
We're a non-profit computer and electronics, reuse and recycling facility in close-in industrial southeast Portland.<br />
To volunteer, you must attend an Orientation Tour at 11 AM or 4 PM Tuesday through Saturday. Please arrive early to fill out paperwork.<br />
To donate to Free Geek, or to shop in our thrift store, please stop by anytime Tuesday through Saturday between 10 AM and 6 PM."<br />
<br />
===Hours & Location (011 Instruction)===<br />
Our normal hours are 10 AM to 6 PM Tuesday through Saturday. We are closed on Sundays and Mondays. These hours and location are the same for our Thrift Store.<br />
<br />
Free Geek is located at 1731 SE 10th Avenue. That's on 10th Avenue, two and a half blocks south of Hawthorne Boulevard, between Market and Mill streets.<br />
<br />
Free Geek is served by Tri-met Southeast Portland bus route numbers 4, 6, 10, 14, and 70.<br />
<br />
===Donations (012 Instruction)===<br />
<br />
We accept for recycling all computer and electronic equipment in any condition. We accept television sets - but the glass must still be intact. There is a suggested donation associated with the items you bring to us for reuse and recycling. In some instances, there are fees for large businesses bringing us more than 7 CRT monitors in a load. We also accept audio and video equipment like stereos and DVD players.<br />
<br />
We DO NOT accept microwaves, photocopiers, household appliances, smoke detectors, styrofoam or batteries and we CANNOT accept any donations outside of our business hours, 10 to 6 Tuesday through Saturday.<br />
<br />
We now offer limited pickup service for large donations for a fee. This service is by appointment only so please plan ahead. Email: pickups@freegeek.org or hit "0" to speak with a receptionist for more information.<br />
<br />
We never boot from the hard drives we receive for donation. The small ones are physically destroyed beyond repair, and we overwrite the data on the larger ones so that it is unrecoverable.<br />
<br />
For more information on what we take and how we process it, please visit our website at www.freegeek.org.<br />
<br />
===Volunteering (013 Instruction)===<br />
<br />
We have two main volunteer programs: Adoption & Build. <br />
<br />
In our Adoption Program, anyone can volunteer 24 hours of his or her time at the Free Geek facility to earn a computer. After completing 24 hours with us, volunteers enroll in a 3 hours class to get comfortable with their machine and to qualify for one year of free tech support from us.<br />
<br />
In our Build Program, our volunteers spend approximately 60-80 hours learning about and building at least 5 computers for us. We will teach you everything you need to know. Build volunteers may take home the sixth computer they build and also qualify for one year of free tech support from Free Geek.<br />
<br />
If you are thinking of volunteering, but feel intimidated, don't worry: you do not need any computer experience to volunteer at Free Geek. Our facility is wheel-chair accessible and we have seated tasks for individuals who cannot stand at length.<br />
<br />
If you'd like to volunteer in any capacity at Free Geek, please come by for a 30-minute tour at 11 AM or 4 PM any day Tuesday through Saturday to see the facility and learn more about us and our programs. We ask that you arrive a little early in order to fill out paperwork. You're also welcome to speak with our front desk by hitting "0", or check out our website at www.freegeek.org.<br />
<br />
===Directions (014 Instruction)===<br />
<br />
Free Geek is between SE Market and Mill on 10th Ave; that’s two blocks south of Hawthorne and seven blocks north of Division.<br />
<br />
We're close to the following Tri-Met bus routes:<br />
06 Martin Luther King Jr. Blvd.<br />
10 Harold<br />
14 Hawthorne<br />
04 Division<br />
70 12th Avenue<br />
<br />
If you're travelling by car:<br />
From the north<br />
Take I-5 South towards Portland<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave.<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
From the south<br />
Take I-5 North towards Portland<br />
Take Exit 299B on the left for I-405 toward Beaverton/US-26 W/City Center<br />
Take Exit 1A on the left toward Japanese-American Hist. Plaza/Naito Pkwy<br />
Merge onto SW Harbor Dr<br />
Turn right at SW Naito Pkwy<br />
Take the ramp onto Hawthorne Bridge<br />
Take the ramp to Hawthorne Blvd<br />
Continue straight onto SE Hawthorne Blvd<br />
Turn right at SE 10th Ave<br />
Go 2.5 blocks to the FREE GEEK Community Technology Center<br />
<br />
From the east<br />
Take I-84 West to Portland<br />
Take the I-5 S Exit toward Beaverton/Salem (middle lane as I-84 ends)<br />
Keep right at the fork (middle lane as I-84 ends)<br />
Take Exit 300B toward OMSI/Oregon City (left lane of exit)<br />
Follow signs for US-26 (stay right as you come off the exit)<br />
Merge onto SE Martin Luther King Jr Blvd<br />
Turn left at SE Clay St<br />
Turn right at SE 10th Ave<br />
Go 1.5 block to the FREE GEEK Community Technology Center<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hello and thank you for calling the Free Geek Thrift Store. We are open from ten to six, Tuesday through Saturday. We are located at seventeen-thirty-one, southeast tenth avenue, two blocks south of Hawthorne Boulevard<br />
*For information about our laptop and desktop computers, press 1<br />
*For information about items we are likely to carry in the store, press 2<br />
*Please be aware, store staff are unable to answer questions about specific inventory. If you have a question that is not about our current stock, and want to speak with an associate, press 3<br />
*To hear this menu again, press #<br />
<br />
====Systems Information (015 Announcement)====<br />
All of our laptop and desktop systems are refurbished machines. We offer a 90 day hardware warranty on fully functioning systems, and options for Technical Support. All of our machines are sold with a Linux-based operating system, called Ubuntu. If this is all Jawanese to you, it's a good time to head down to our store and talk with a staff member about details. Thank you! <<Return to Menu>><br />
<br />
====General Inventory Information (016 Announcement)====<br />
Our most popular items are laptop and desktop systems, a wide assortment of used computer hardware such as RAM, power supplies and other internal components, cables, networking devices, and accessories such as laptop power adapters, laptop bags, various gizmos and all manner of miscellany. Our stock changes at a moment's notice, so the best way to get specifics about our inventory is to make a visit. We cannot hold items or take purchases over the phone. Thank you!<br />
<br />
====Tech Support Voice Mail (x274)====<br />
Thank you for calling Free Geek Technical Support. All of our technicians are busy, or you have called outside of our operating hours of 12:00PM to 5:45PM, Tuesday through Saturday. Currently we are only able to provide support for systems that were adopted through our volunteer programs, provided as a grant, or purchased from the Free Geek Thrift Store. At the tone, please leave a message with your name, phone number, and a brief description o the problem you've encountered.<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Thank you for calling The Free Geek Thrift Store. Unfortunately, all of our store associates are currently busy assisting other customers. Please try calling again later. Thank you!<br />
<br />
==Spanish Scripts==<br />
<br />
These mailboxes are accessed from the English Day and Night Menus by pressing 9. Currently, the mailboxes are in place, but the scripts need to be translated and recorded. [[User:Scellef|Scellef]] 06:44, 12 March 2012 (UTC)<br />
<br />
===Day Menu (020 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Si conoce el numero de la extensión, puede marcarlo en cualquier momento. <br><br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado el 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
===Night Menu (021 Instruction)===<br />
<br />
Este es el Centro Comunitario de Tecnología Free Geek. Nuestras horas de operación son de martes a sábado de 10 AM a 6 PM. Si usted ha llamado fuera de esas horas estamos cerrados. <br />
<br />
(Temporary Closure Messages)<br />
;Parrillada para los voluntarios<br />
:Tenga en cuenta que apoyo técnico y todas las otras áreas de voluntariado estarán cerradas el sábado ___ de julio a las 2:00 de la tarde por la parrillada de aprecio a los voluntarios/as. La recepción y la tienda mantendrán su horario normal.<br />
;Día de Acción de Gracias<br />
:Free Geek estará cerrado 24 y 25 de noviembre por el día de Acción de Gracias. Las horas normales se reanudarán el martes 29.<br />
;Navidad y Año Nuevo<br />
:Free Geek estará cerrado el Sábado 22 y el martes 25 de diciembre para las distintas celebraciones y el martes primero de enero por el Año Nuevo.<br />
;Entrenamiento del personal <br />
:Free Geek estará cerrado el martes ___ de marzo por un día de entrenamiento al personal.<br />
<br />
*Para información sobre nuestro horario y dirección oprima el 2<br />
*Para información sobre el tipo de artículos que aceptamos como donaciones oprima el 3<br />
*Para aprender sobre como convertirse en voluntario de Free Geek oprima el 4<br />
*para comunicarse con nuestra tienda oprima el 5 (extensión. 105)<br />
*Para comunicarse con apoyo técnico oprima el 6 (extensión. 103/104)<br />
*Para el directorio del personal oprima el 7<br />
*Si necesita direcciones para llegar a free Geek, oprima el 8<br />
*Para hablar con la recepción, oprima 0 o permanezca en la línea (extensión. 222)<br />
<br />
Somos un centro sin fines de lucro que se dedica principalmente al reuso y reciclaje de electrónicos. Estamos ubicados en el área industrial al sureste de Portland. Para ser voluntario/a tiene que asistir a una orientación en español los sábados a las 10:30 AM y en inglés todos los días a las 11 AM y 4 PM. Por favor llegue temprano para llenar la solicitud. Para donar a Free Geek o para hacer compras en nuestra tienda, por favor venga en cualquier momento de martes a sábado entre 10 AM y 6 PM.<br />
<br />
===Hours & Location (022 Instruction)===<br />
<br />
Nuestras horas de operación son de 10 AM a 6 PM de martes a sábado. Estamos cerrados los domingos y los lunes. El horario y la dirección son los mismos para nuestra tienda. <br />
<br />
Free Geek esta localizado en el 1737 SE de la 10ª Avenida. Esto es dos cuadras al sur de Hawthorne Boulevard, entre las calles Market y Mill. <br />
<br />
Las rutas de bus que lo acercaran a Free Geek en el Sureste de Portland son 4, 6, 10, 14, y 70.<br />
<br />
===Donations (023 Instruction)===<br />
<br />
Aceptamos para reciclar todo tipo de computadoras y electrónicos en cualquier condición. Aceptamos televisiones – pero el vidrio tiene que estar intacto. Hay una donación sugerida asociada con cada objeto que usted nos trae para reciclar o reusar. En algunos casos, existe una tarifa para negocios grandes que nos traen más de 7 Monitores CRT en una sola carga. También aceptamos equipo de audio y vídeo como estéreos y reproductores de DVD.<br />
<br />
No aceptamos hornos de microondas, fotocopiadoras, electrodomésticos, detectores de humo, espuma de polietileno o baterías y no podemos aceptar ningún tipo de donación fuera de nuestro horario de trabajo de martes a sábado de 10 AM a 6 PM.<br />
<br />
También ofrecemos un servicio de recolección limitado para grandes donaciones con una tarifa. Este servicio es por cita solamente así que por favor planifique con anticipación. Correo electrónico: pickups@freegeek.org o oprima el "0" para hablar con la recepción para más información.<br />
<br />
Nunca reiniciamos un disco duro que recibimos para donación. Los discos pequeños los destruimos sin posibilidad de reparación y en los grandes se borra toda la información para que puedan ser reutilizados.<br />
<br />
Para más información en lo que aceptamos y como lo procesamos, visite nuestra pagina Web en www.freegeek.org.<br />
<br />
===Volunteering (024 Instruction)===<br />
<br />
Tenemos dos programas principales de voluntarios: Adopción y Construcción.<br />
<br />
En nuestro programa de Adopción, cualquier persona puede ser voluntario/a por 24 horas en las instalaciones de Free Geek para ganar una computadora. Después de completar las 24 horas, los/as voluntarios/as se inscriben en una clase de 3 horas para sentirse cómodos con su computadora y para tener derecho a un año de soporte técnico gratuito.<br />
<br />
En nuestro programa de Construcción, los/as voluntarios/as tienen aproximadamente 60 a 80 horas de aprendizaje y construirán al menos 5 computadoras para nosotros. Le enseñaremos todo lo que necesita saber. Los/as voluntarios/as de Construcción pueden llevarse a casa la sexta computadora que construyan y también son elegibles para un año de soporte técnico gratuito en Free Geek.<br />
<br />
Si usted está pensando en ser voluntario/a, pero se siente intimidado/a, no se preocupe: usted no necesita ninguna experiencia en computadoras para ser voluntario en Free Geek. Nuestras instalaciones son accesibles para sillas de ruedas y hay áreas donde sentarse para las personas que no pueden soportar largos períodos de pie.<br />
<br />
Si a usted le gustaría ser voluntario/a en cualquier área en Free Geek, por favor venga para una orientación de 30 minutos a las 10:30 de la mañana los sábados para visitar las instalaciones y conocer más sobre nosotros y nuestros programas. Le pedimos que llegue un poco temprano con el fin de llenar la solicitud. También le invitamos a hablar con nuestra recepción apretando el "0", o visite nuestro sitio web en www.freegeek.org.<br />
<br />
===Directions (028 Instruction)===<br />
<br />
Free Geek está entre las calles SE Market y Mill en la 10ª Avenida esto es dos calles al Sur de Hawthorne y siete cuadras al Norte de Division. <br />
<br />
Estamos cerca de las siguientes rutas de bus de Tri-Met: 06 Martin Luther King Jr. Blvd, 10 Harold, 14 Hawthorne, 04 Division. 70 12th Avenue.<br />
<br />
Si viaja en automóvil: desde el Norte tome I-5 Sur hacia Portland tome la salida 300B hacia OMSI/Oregon City (a la izquierda en la salida) siga las señales para US-26 (Manténgase a la derecha en la salida) salga hacia SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Ave. maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK. <br />
<br />
Desde el sur tome la I-5 Norte hacia Portland, tome la salida 299B en la izquierda para el I-405 hacia Beaverton/US-26 Oeste/City Center tome la salida 1A en la izquierda hacia Japanese-American Hist. Plaza/Naito Pkwy. entre a SW Harbor Dr. gire a la derecha en SW Naito Pkwy. tome la rampa hacia Hawthorne Bridge tome la rampa hacia Hawthorne Blvd. continúe derecho en SE Hawthorne Blvd. gire a la derecha en SE 10ª Avenida maneje 2.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
Desde el Este tome I-84 Oeste hacia Portland tome la salida I-5 S. salga hacia Beaverton/Salem (la línea del medio cuando termina la I-84) quédese a la derecha en el cruce (la línea del medio cuando termina la I-84)) Tome la salida 300B hacia OMSI/Oregon City (quédese en la izquierda en la salida) siga las señales para US-26 (quédese a la derecha cuando salga de la vía) salga a SE Martin Luther King Jr. Blvd. gire a la izquierda en SE Clay St. gire a la derecha en SE 10ª Avenida maneje 1.5 cuadras hacia el Centro Comunitario de Tecnología FREE GEEK.<br />
<br />
===Thrift Store Menu===<br />
<br />
====Store Main Menu (003 Instruction)====<br />
Hola y gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Estamos abiertos de martes a sábado de 10 AM a 6 PM. Estamos situados en el 1731 del sureste en la 10ª avenida, dos cuadras al Sur de Hawthorne Boulevard<br />
*Para información sobre nuestras computadoras portátiles o de escritorio oprima el 1<br />
*Para información sobre que tipo de artículos puede encontrar en nuestra tienda oprima el 2<br />
*Tenga en cuenta que el personal de la tienda no podrá contestarle preguntas sobre un inventario específico. Si tiene una pregunta que no es sobre lo que tenemos en inventario y quiere hablar con una persona, oprima el 3<br />
*Para escuchar este menú de nuevo, oprima la tecla numeral<br />
<br />
====Systems Information (015 Announcement)====<br />
Todas nuestras computadoras portátiles y de escritorio son máquinas renovadas. Ofrecemos una garantía de hardware de 90 días en los sistemas en pleno funcionamiento, y opciones de soporte técnico. Todas nuestras máquinas se venden con el sistema operativo Ubuntu Linux. Si esto es muy extraño para usted, es un buen momento para venir a nuestra tienda y hablar con alguien del personal acerca de los detalles. ¡Gracias! <br />
<br />
====General Inventory Information (016 Announcement)====<br />
Nuestros artículos más populares son las computadoras portátiles y las de escritorio, un amplio surtido de material informático usado como RAM, fuentes de alimentación y otros componentes internos, cables, dispositivos de red, y accesorios como adaptadores de corriente para computadoras portátiles, bolsas para computadoras, diversos dispositivos y todo tipo de misceláneos. Nuestro inventario cambia de un momento a otro, así que la mejor manera de obtener detalles sobre lo que tenemos es hacer una visita. No podemos reservar mercadería o hacer ventas por teléfono. ¡Gracias!<br />
<br />
====Thrift Store Voice Mail (x275)====<br />
Gracias por llamar a la tienda de artículos de segunda mano de Free Geek . Por ahora, todo el personal de la tienda se encuentra ocupado asistiendo a otros clientes. Por favor, trate de llamar de nuevo más tarde. ¡Gracias!<br />
<br />
==Staff Directory==<br />
<br />
This is now one of those "Dial the first three letters of the person who you'd like to call" things. It is also now a "Dial the extension at any time" thing. Yaaay!<br />
<br />
<br />
{{:Phone Extension List}}<br />
<br />
<br />
[[Category:Front Desk]]<br />
[[Category: Phones]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=69535Info@ Boilerplate Responses2014-01-16T18:21:12Z<p>Mfall: /* Data security */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the size. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.<br />
<br />
<br />
====Bitcoin====<br />
<br />
<br />
We're in the process of updating our website and this post is hard to find. Our public donation address is Donation address: 1B5g1PKc8oHQrS3TaBHec1F3L924Xk8cNa<br />
<br />
Here is where we first announced our ability to take Bitcoins: http://www.freegeek.org/use-bitcoins-in-the-free-geek-thrift-store/</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=69407Info@ Boilerplate Responses2013-12-24T01:37:12Z<p>Mfall: /* Thrift Store */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.<br />
<br />
<br />
====Bitcoin====<br />
<br />
<br />
We're in the process of updating our website and this post is hard to find. Our public donation address is Donation address: 1B5g1PKc8oHQrS3TaBHec1F3L924Xk8cNa<br />
<br />
Here is where we first announced our ability to take Bitcoins: http://www.freegeek.org/use-bitcoins-in-the-free-geek-thrift-store/</div>Mfallhttp://wiki.freegeek.org/index.php?title=Tour_Howto&diff=69283Tour Howto2013-11-28T00:05:13Z<p>Mfall: /* Tour Stop #2: Receiving hallway or outside (please keep pathways clear!) */</p>
<hr />
<div>This is a guide for giving tours at Free Geek.<br />
<br />
How to use this guide:<br />
The tour covers a lot of information and stops along the way to do so. This guide is broken down into tour stops and content that should be delivered at each "stop."<br />
<br />
Please remember that our tours need to:<br />
* Provide detailed information about our 2 main programs<br />
* inform volunteers on how to sign up for shifts and log hours after shifts<br />
* explain what to do if injured (where is the first aid, who to tell)<br />
* show people how to check in with an area supervisor when arriving on shift<br />
* not interfere with the daily operations of Free Geek<br />
* finish as close to 30 minutes after start as possible<br />
<br />
[[Media:Tour_notecards.odt|Tour Notecards]]<br />
<br />
===Tour Stop #1: '''Reception area (if cold or raining) or outside Receiving (if weather permits)'''===<br />
*Welcome/Introduction<br />
** Make sure you have everyone and they have received a Volunteer Orientation Packet and given a completed Volunteer Application to the Front Desk. <br />
** Ask their names and why they're here. If they are a member of the media or potential corporate/organizational partner, please connect them with an SMT staff member for a customized tour. (Can be skipped for large tours)<br />
** Give a quick summary of who you are and what we are. Clearly convey our mission: FREE GEEK is a 501(c)(3) nonprofit that recycles technology to provide computers, education, internet access and job skills training in exchange for community service. <br />
** Describe the 2 main volunteer programs -- Adoption and Build. Make sure that people know the requirements of each program by the end of the tour. Describe the 2 programs throughout the tour. <br />
** Explain that there are other ways to volunteer as well, including internships. If they are interested in learning more, they should check in with a staff member after the tour.<br />
** Volunteers may receive one computer from us per year, regardless of the program/programs they complete.<br />
** You are required to check bags while volunteering at Free Geek; those with concerns should leave valuables at home.<br />
** Volunteers, guests, and anyone else in the building must wear closed-toed shoes.<br />
** Volunteers under the age of 16 must be accompanied by an adult at all times at Free Geek. Including the tour.<br />
<br />
===Tour Stop #2: '''Receiving hallway or outside (please keep pathways clear!)'''===<br />
* Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable.<br />
* Our first goal is to re-furbish or re-use items and we generally are able to re-use 25% of what get's donated which is a very high number as we take old and broken as well as working items.<br />
* Staff only area for Data security purposes. Explain SDA and data-wiping policies.<br />
* Sorting Runners help bring donations back to the sorting table in the warehouse. *volunteers must be able to lift 40-50 lbs and move around the building easily* Runners must have at least one prior Sorting shift as they need to be trained in both areas<br />
* We take almost any electronic device. What we don't take: styrofoam, microwave ovens, copiers, smoke detectors, household appliances (including air conditioners), non-rechargeable batteries, fluorescent light bulbs.<br />
<br />
* When leaving Receiving point out the bathroom and first aid kit.<br />
* Introduce people to the idea of Guiding Lines on the floor (Blue = Bathroom, etc)<br />
<br />
===Tour Stop #3: '''Sorting Table'''===<br />
* Sorting Table -- explain that this is where donations come when Sorting Runners bring things from Receiving.<br />
** Runners work at the Sorting Table when they aren't bringing things back from Receiving<br />
** Volunteers help determine recycleables, saleable items, and things we'll use in the building<br />
** Training takes 2 hours -- after 2 hour minimum at Sorting Table, hours are flexible<br />
** Volunteers must be able to stand for their whole shift -- no lifting requirement if you are not working as a runner<br />
* Adoption shifts are flexible: you can schedule at any time during our open hours for as long as you want (generally with an hour minimum, to facilitate training), provided spots are available.<br />
* Remind volunteers to log their hours after each shift<br />
<br />
===Tour Stop #4: '''Recycling Areas'''===<br />
* Volunteers at Recycling Bench and Recycling Table: This is an opportunity for people to get lots of hands-on experience with computers they don't have to be careful with.<br />
* Reasons for recycling responsibly: A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. We will only work with vendors that can give us complete "chain of custody" for the material we send to them, this means we know who sends stuff where, and who is processing it further, If we did not recycle responsibly, chemicals like Lead, Mercury, Hexavalent Chromium, Beryllium, Cadmium, and Brominated Flame Retardants would eventually be released.<br />
<br />
* We will find work for you regardless of ability level. We have standing and seated tasks. Show volunteers the different areas for different tasks. (Bench, Table, Sorting Table) <br />
* Encourage volunteers to wash their hands and to wear the gloves and goggles provided.<br />
* Remind volunteers to wear close-toed shoes and weather-appropriate clothes.<br />
<br />
* There is always a minimum of 1 supervisor working in Sorting and Recycling areas. Volunteers need to check in with the supervisor when beginning a shift.<br />
* Show volunteers where they check in when they arrive for a shift in the warehouse.<br />
* Always check in with the supervisor when arriving to a shift and leaving a shift or taking a break and '''log hours after every shift'''<br />
* Indicate First Aid kit in Warehouse. If volunteers are injured even in the slightest way, tell supervisor<br />
<br />
===Tour Stop #5: '''Hardware ID/System Evaluation''' ===<br />
stand near the SDA and keep Yellow Lines clear if possible<br />
* Hardware Identification/Intro to build program -- Workshop is taken once (normally) and test out with a written test.<br />
* Volunteers do not need computer experience before beginning the build program.<br />
* One of Free Geek's aims is to demystify the computer. Often people who can follow a recipe to bake a cake can learn to build a computer at Free Geek.<br />
* There's a step-by-step process working up to building systems, which starts here, with hardware recognition.<br />
* Peer to Peer Learning is a big part of Pre-Build and Build. There is a supervisor present, but volunteers should feel free ask questions of one another, too.<br />
* System Evaluation: Show volunteers the incoming pile, and explain how receiving and eval work together at that point. <br />
* System Eval is the point at which we decide if we will keep or recycle the system. <br />
* System evaluation is a step in the build program. It is self-paced, so you can work in the shift as many times as needed.<br />
* In order to test out of system eval, you need to pass a written test.<br />
<br />
* Explain the wait times between Eval shifts, remind volunteers of the 30-minute "grace period" and no-show/walk-in shifts.<br />
* Remind volunteers to log hours after every shift. Including Hardware ID Class.<br />
<br />
===Tour Stop #6: '''The Build Room'''===<br />
* Before you actually build computers you do Hardware ID and System Evaluation.<br />
* After testing out of System Evaluation, you Quality Control 5 systems that have already been built to make sure that everything was done correctly, then you are able to build 5 computers for Free Geek and 1 more to take home with you (other 5 go to hardware grants, adoption program, infrastructure, and the thrift store).<br />
* There's a lot of peer teaching that goes on; volunteers can often learn something, then turn around and teach it to someone else. [Example: Sometimes your build instructor will be busy helping someone else. Instead of waiting for the Instructor, you may turn to the person next to you and ask your question. Similarly, if you are working next to someone who needs assistance, please try to help that person out.]<br />
* The build program has set shifts that start and end at certain times. If you are going be late, please call us to let us know so that we don't give your spot away. If you need to leave early, that is not a problem.<br />
<br />
* Now is a good time to bring up Post Build Opportunities (Internships, Instructor Positions, Hardware Testing, & Laptops, Macs, and Server build programs)<br />
<br />
===Tour Stop #7: '''MacLand, Post-Build & Internships '''===<br />
*Post-Build Options: You would need to complete Build and apply to work in a post-build area. Speak to your build supervisor about post build options as you near the end of the Build program. <br />
**''Hardware Testing'' This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. Here volunteers can learn a lot more detail about testing components.<br />
**''Macland'' Once you complete Build, you have the opportunity to move into Macland, where you will work on Apple laptops and desktops. <br />
*** The only ways to get a Mac from Free Geek is through a grant or through the Thrift Store.<br />
**''Laptops'' Another Post-Build option is laptops. Small program; you need permission from a build instructor to enter laptop build.<br />
***Like macs, the only way to get a laptop from Free Geek is through a grant or through the thrift store.<br />
**''Hardware Grants'' Help non profits receive free computers and other types of equipment. <br />
**''Build Instructor'' You may become a Build Instructor after completing the Build Program. Again, you should talk to a Build Instructor if this interests you as you near the end of the Build Program.<br />
*Internships<br />
**Free Geek offers volunteer internships in which volunteers can learn job skills. These volunteer internships are challenging and competitive learning experiences, which allow volunteers to take on a leadership role in a variety of areas within Free Geek: Front Desk, Receiving, Recycling, System Evaluation, Tech Support, and the Thrift Store. Interns can get regular training and check-ins as well as reference letters, after successfully completing their internship.<br />
***Our website has detailed information on available internships and how to apply (freegeek.org/internships). We also have information at the front desk.<br />
<br />
*Point out Fancy Bathroom, Kitchenette and first aid kit<br />
<br />
===Tour Stop #8: '''In classroom hallway - education program'''===<br />
* Education at Free Geek:<br />
** Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes. Most of our classes are free. Check at the front desk and on the website for a list of our current classes.<br />
** Adoption program volunteers sign up for the Getting Started Class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended. <br />
* Explain what open source software is and that we use it for three main reasons: great for learning since anyone can see how a program was built, free for us to put on systems, extremely unprone to viruses.<br />
* As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants. The case of a computer does not reflect its contents: all Freekboxen (volunteer boxes) are pretty much the same inside<br />
* Describe Freekboxen specs: Dual Core CPU, 1 GB RAM, 160 GB HDD, DVD-RW, Network Port<br />
* System comes with LCD Monitor, Keyboard, Speaker Set, Mouse<br />
<br />
<br />
===Tour Stop #9: '''the Library'''===<br />
*''Library'': Volunteers may borrow books from us by checking them out at the front desk. You are always welcome to read books while at Free Geek.<br />
*''Computer Lab'': Volunteers and community members may use computers while on break. Please sign in for a pass at the Donor Desk for three 2-hour computers. Short-term computer will time out after 10 minutes. <br />
* ''Kitchen'': Food must (!) be labeled before being placed in the volunteer fridge. Dishes, microwave, dishwasher are for everyone's use. Please clean up after yourself<br />
* ''Bathrooms'': Two are located behind the kitchen (along the Blue Line)<br />
<br />
'''Monkey House Hallway'''<br />
* ''Lounge'<br />
* ''Meeting room'': Classes happen in here when the Classroom is full.<br />
<br />
**If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers. We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~500 active volunteers per month at Free Geek (source = database-reports-trends)<br />
<br />
===Tour stop #10:''' outside of the Store'''===<br />
* The store sells a wide range of equipment.<br />
* The store is just one of the ways Free Geek generates income to stay open and furthers our reuse values.<br />
* Active volunteers get a 20% discount in the store. (3 volunteer hours in the last 30 days=active)<br />
* Free Geek receives a majority of its funding through the store and online sales. We are lucky as a non-profit to be mostly self-sustained. We rely on three major streams of income to do what we do:<br />
*# our thrift store (~65%); <br />
*# recycling income (~20%), and <br />
*# contributions through the front desk (~15%).<br />
<br />
===Tour stop #11:''' Front desk'''===<br />
<br />
'''Front Desk'''<br />
* Explain how to sign up for a volunteer shift (in-person or over the phone) and Donor Desk vs. Volunteer Desk<br />
* Explain how to log hours at the end of a volunteer shift.<br />
* Volunteers are required to check their bags while at Free Geek, so they should leave all valuables at home.<br />
* Volunteers must wear closed-toed shoes. Clothes that they don't mind getting dirty are recommended.<br />
<br />
'''Reminders'''<br />
* Briefly re-cap the two volunteer programs and the areas where each volunteer would work<br />
* Check in and out with area supervisor when beginning and ending a shift<br />
* Remember to pick up volunteer cards<br />
<br />
Thank the group for their attention and start signing up for volunteer shifts!<br />
<br />
==='''FAQ'''===<br />
*Q: Where do we send stuff that we recycle? <br />
*'''A: Posted here:[http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors]. <br />
*Q: How do we know the recycler "Does the right thing", and what IS "the right thing"?<br />
*'''A: Asking questions! Researching the company, asking about BAN pledge. Chain of custody of the stuff we send. We look for vendors with proven environmentally safe procedures, no prison labor, no dumping, and except for commodities like steel or straight copper, no sending over seas. We would rather get less money than send to a place we weren't sure of. We do our homework.'''<br />
*Q: Why are the materials separated?<br />
*'''A: Easier to further process, better price, the more we sort, the more can be reclaimed.'''<br />
*Q: Do the different materials go to different recyclers, or is it for one recycler's convenience, like curbside recycling separation of glass, metal, paper?<br />
*'''A: They go to different places.'''<br />
*Q: What happens to the small things separated in Receiving: media, cords/cables, dirty plastic, cell phones, drives, wall warts, etc., etc., etc.<br />
*'''A: Send to vendor, shred, sort different material, reclaim material. Then the stuff is considered a commodity that can be traded on the open market.'''<br />
*Q: Who recycles circuit boards and such, and what is the metals extraction process? (maybe beyond the scope of this mailing list, but maybe there is a reference somewhere)<br />
*'''A: Hallmark Refining, process means lots of chemicals and refining to get wanted material.'''<br />
*Q: What is the percentage of revenue from recycled material?<br />
*'''A: Approximately 20%'''<br />
<br />
===Please do '''not'''===<br />
*go over 30 minutes<br />
*interrupt work areas<br />
*engage in Windows bashing<br />
*spend too much time trying to explain Linux (if someone asks, explain after tour)<br />
*speak for a long time in loud areas, such as the warehouse<br />
*make inside jokes<br />
*provide too much detailed information<br />
*spend more time talking about coffee and the kitchen than programs<br />
*encourage Q&A during the tour (there is time for this after the tour)<br />
*namedrop<br />
*ask for input from other volunteers or staff (unless they are also a tour guide and have OK'ed this first).<br />
*provide answers to questions you are unsure of. Say "I don't know." and move on.<br />
<br />
[[Category:Howto]]<br />
[[Category:Inreach]]<br />
[[Category:AboutFG]]<br />
[[Category:Tours]]<br />
[[Category:Front Desk]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Receiving_Calendar&diff=69271Receiving Calendar2013-11-26T18:23:12Z<p>Mfall: /* New Drop-offs */</p>
<hr />
<div>''This is a page for pre-announcing major drop offs and such.''<br />
<br />
"If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then).<br />
<br />
Also, discourage Thursday OR Friday morning drop-offs because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume."<br />
<br />
From http://lists.freegeek.org/private/frontdesk/2009-December/001522.html<br />
<br />
==Please include:==<br />
<br />
* company name: <br />
* contact person:<br />
* contact's phone #:<br />
* day & date:<br />
* estimated time of arrival:<br />
* pallets yes/no:<br />
* Forklift needed yes/no:<br />
* estimate on amount:<br />
* FG contact (that's you!):<br />
<br />
===Please be sure to tell the company contact:===<br />
* About CRT & Television fees if applicable.<br />
* If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then). <br />
* Also, '''discourage Thursday morning drop-offs''' because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume. [[User:Brittany|Brittany]] 02:23, 18 December 2009 (UTC)<br />
*MOST IMPORTANTLY: ''"We are not open on Sundays and Mondays and do not arrange for drop offs on those days."''<br />
<br />
===Once you have collected all of the above information and selected a date that works for them and for us:===<br />
*Send an email to the company contact summarizing all of the above information.<br />
*Include the above statement about the days we are closed.<br />
*Notify receiving at freegeek dot org, recycling at freegeek dot org and front desk at freegeek dot org (via a ''cc:'' if in the same email).<br />
<br />
=New Drop-offs=<br />
<br />
* Contact Person: Mo<br />
* Contact's Phone #: 714-299-9777<br />
* Day & Date: Tuesday, 11/25/2013<br />
* estimated time of arrival: Not sure<br />
* Pallets yes/no: no<br />
* Forklift Needed yes/no: no<br />
* Estimate on amount: Truck full, 30 ish systems and Misc.<br />
* FG contact: Austin<br />
<br />
<br />
[[Category: Receiving]] [[Category: Front Desk]]<br />
<br />
Chrissy<br />
503-460-8031<br />
Tues Dec. 3rd<br />
10:15- 11am aprox.<br />
No pallet<br />
No forklift<br />
Van full - 12 systems, 12 computers, LCD Monitors, peripherals<br />
Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68816Info@ Boilerplate Responses2013-10-11T01:35:55Z<p>Mfall: /* Thrift Store */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
<br />
<br />
We can answer specific questions like yours on twitter @FGthriftstore. Otherwise, Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items.</div>Mfallhttp://wiki.freegeek.org/index.php?title=File:Angeladopterlist.odt&diff=68815File:Angeladopterlist.odt2013-10-10T22:29:02Z<p>Mfall: page created to match up people who need computers but cant volunteer with volunteers who have earned one, but don't need it.</p>
<hr />
<div>page created to match up people who need computers but cant volunteer with volunteers who have earned one, but don't need it.</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68809Info@ Boilerplate Responses2013-10-09T00:55:45Z<p>Mfall: /* Free Geek Start Up */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!<br />
<br />
<br />
====Thrift Store====<br />
Free Geek's thrift store is open Monday through Saturday from 10am to 6pm. Due to the wide array of items coming and going quickly, we are unable to offer specific inventory, but encourage you to come in and take a look. You will find general price and item inventory here http://www.freegeek.org/thrift-store/ as well as links to our amazon and ebay sites featuring more specialized and vintage items. We can answer specific questions on twitter @FGthriftstore</div>Mfallhttp://wiki.freegeek.org/index.php?title=Receiving_Calendar&diff=68733Receiving Calendar2013-10-04T19:52:34Z<p>Mfall: /* New Drop-offs */</p>
<hr />
<div>''This is a page for pre-announcing major drop offs and such.''<br />
<br />
"If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then).<br />
<br />
Also, discourage Thursday OR Friday morning drop-offs because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume."<br />
<br />
From http://lists.freegeek.org/private/frontdesk/2009-December/001522.html<br />
<br />
==Please include:==<br />
<br />
* company name: <br />
* contact person:<br />
* contact's phone #:<br />
* day & date:<br />
* estimated time of arrival:<br />
* pallets yes/no:<br />
* Forklift needed yes/no:<br />
* estimate on amount:<br />
* FG contact (that's you!):<br />
<br />
===Please be sure to tell the company contact:===<br />
* About CRT & Television fees if applicable.<br />
* If you can, encourage them to do a drop-off between 10:45 am and 1:00 pm (Receiving is usually busy at 10:00 am every morning because of simultaneously getting donations and training volunteers. However, two staff members are scheduled for the first half of the day, so it's at least preferable to have them come then). <br />
* Also, '''discourage Thursday morning drop-offs''' because Free Geek gets off-site donations then, so we don't have as many push-carts available to handle that kind of volume. [[User:Brittany|Brittany]] 02:23, 18 December 2009 (UTC)<br />
*MOST IMPORTANTLY: ''"We are not open on Sundays and Mondays and do not arrange for drop offs on those days."''<br />
<br />
===Once you have collected all of the above information and selected a date that works for them and for us:===<br />
*Send an email to the company contact summarizing all of the above information.<br />
*Include the above statement about the days we are closed.<br />
*Notify receiving at freegeek dot org, recycling at freegeek dot org and front desk at freegeek dot org (via a ''cc:'' if in the same email).<br />
<br />
=Please put drop-off Information here=<br />
==Example==<br />
* contact person/company: ?<br />
* contact's phone #: ???-???-????<br />
* day & date: (Thursdays and Fridays are Pick up Days, Please try to Schedule a different day if possible)<br />
* estimated time of arrival: ?<br />
* pallets yes/no: ?<br />
* estimate on amount: ?<br />
* FG contact (that's you!): ?<br />
<br />
=New Drop-offs=<br />
<br />
* Company Name:<br />
* Contact Person:<br />
* Contact's Phone #: <br />
* Day & Date:<br />
* estimated time of arrival:<br />
* Pallets yes/no: <br />
* Forklift Needed yes/no: <br />
* Estimate on amount:<br />
* FG contact:<br />
<br />
<br />
[[Category: Receiving]] [[Category: Front Desk]]<br />
<br />
ESA<br />
Fri 10/4<br />
2pm<br />
no<br />
no<br />
aprox 13 systems, 2 servers, 2 laptops, 24 phones<br />
Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68342Info@ Boilerplate Responses2013-09-04T19:44:51Z<p>Mfall: /* Non FG Tech Support */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,<br />
<br />
<br />
====Free Geek Start Up====<br />
Currently we are unable to provide much help with start ups, but below is a link to our wikipedia site where you will find a wealth of information on how we operate as an organization. <br />
<br />
http://wiki.freegeek.org/index.php/Free_Geek_Startups<br />
<br />
I hope this information helps.<br />
Thanks!</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68010Info@ Boilerplate Responses2013-07-20T22:32:50Z<p>Mfall: /* Volunteer Tour */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,<br />
<br />
<br />
====Non FG Tech Support====<br />
Unfortunately we only offer tech support on computers that are earned or bought through Free Geek. We have a cork board onsite with some local computer repair organizations that have left their cards, but we don't officially recommend them. I recommend googling computer repair on yelp in your area to get some good reviews on local computer repair organizations. I hope that helps.<br />
Kind regards,</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68006Info@ Boilerplate Responses2013-07-19T19:25:31Z<p>Mfall: /* Data security */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]<br />
<br />
<br />
====Volunteer Tour====<br />
Glad to hear you're interested in volunteering with us. The first step to volunteering is to come in to 1731 SE 10th Ave. Portland OR 97211 for a volunteer orientation tour. They happen Tues through Sat at 11am or 4pm sharp and last about 30 minutes. Please arrive about 15 minutes early to fill out paperwork and we can schedule shifts directly after the tour. <br />
I hope this information helps and we look forward to seeing you at Free Geek.<br />
<br />
Thanks,</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=68004Info@ Boilerplate Responses2013-07-19T18:43:10Z<p>Mfall: </p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick-ups to pickups (at) freegeek (dot) org <br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
====Data security====<br />
Thanks for your question. When you donate a computer or anything with memory it goes directly to our secure data area where we remove the hard drive and destroy or triple wipe it depending on the specs. Here is a link to our data security procedures as well as a link to the DBAN software you can pick up here if you want to take the extra step to do it yourself. I hope this answers your questions.<br />
<br />
http://wiki.freegeek.org/index.php/Data_Security<br />
<br />
http://www.dban.org/<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Info@_Boilerplate_Responses&diff=67701Info@ Boilerplate Responses2013-06-20T19:40:18Z<p>Mfall: /* Best practices: */</p>
<hr />
<div>===Best practices:===<br />
*Always include info@ in responses so other watchers know not to answer<br />
*Reply to responses when forwarding to another person to answer (so the requester knows we're on it) (reply all and CC Free Geek contact)<br />
*Link to website and Wiki when appropriate/necessary<br />
*Forward all questions regarding pick ups to Austin.crouch@freegeek.org<br />
<br />
===Cut-and-paste responses to frequently asked questions via the info@ email:===<br />
<br />
<br />
[[Category: AboutFG]]<br />
[[Category: Front Desk]]<br />
[[Category:Form Letters]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Cleaning&diff=66848Cleaning2013-04-04T00:27:38Z<p>Mfall: </p>
<hr />
<div>Just how much time you want to spend on cleaning is up to you, but in case you really want to go all out, there is a list of extra stuff that would make you a cleaning All-Star!<br />
<br />
[[Cleaning Checklist]]<br />
<br />
==Basic Cleaning Stuff==<br />
Eventually there will be a cleaning howto with site map for:<br />
*[[Bathrooms]]<br />
**This should be done daily first to keep our facilities clean and healthy for all who visit. <br />
**Approximate time: 1 hour<br />
*[[Trash and Recycling]]<br />
**This needs to be done every other day or so. Check a few bins to see if it is needed.<br />
**Approximate time: <br />
*[[Kitchen]]<br />
**This area should be cleaned daily.<br />
**Approximate time: 1 hour<br />
*[[Facilities]]<br />
**Floors and other odds and ends can be done every other day.<br />
**Approximate time: 1 hour<br />
<br />
==Where Are the Cleaning Products?==<br />
<br />
* most items (rags, cleaning supplies, soap, mop, etc.) are located in the storage area near the first bathroom by receiving<br />
* some supplies are also under the volunteer kitchen sink<br />
* questions should be directed to the good people at the volunteer desk up front<br />
<br />
[[Category:Howto]]<br />
[[Category:Volunteer Desk]]<br />
<br><br />
<br />
[[Media:CleaningTasks.odt|Volunteer Cleaning Tasks]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=File:CleaningTasks.odt&diff=66847File:CleaningTasks.odt2013-04-04T00:27:03Z<p>Mfall: </p>
<hr />
<div></div>Mfallhttp://wiki.freegeek.org/index.php?title=Office_Support_Interns&diff=66543Office Support Interns2013-03-08T22:39:43Z<p>Mfall: /* Mike */</p>
<hr />
<div>Current Front Desk interns, as of July 2012.<br />
<br />
''For more information, see the job description [[Office Support Volunteer Intern|here]].''<br />
<br />
===Richard===<br />
*'''Start Date:''' June 8, 2010<br />
*'''Currently scheduled:''' Saturday mornings.<br />
[[File:Cat8.jpg]]<br />
<br><br><br />
===Cody===<br />
*'''Start Date:''' May 11, 2012<br />
*'''Currently scheduled:''' Tuesday, Wednesday, and Friday afternoons.<br />
[[File:Cat2.jpg]]<br />
<br><br><br />
===Sarah===<br />
*'''Start Date:''' May 22, 2012<br />
*'''Currently scheduled:''' Tuesday, Wednesday, and Thursday mornings.<br />
[[File:Cat5.jpg]]<br />
<br><br><br />
===Michelle===<br />
*'''Start Date:''' May 30, 2012<br />
*'''Currently scheduled:''' Wednesday and Friday mornings.<br />
[[File:Cat1.jpg]]<br />
<br><br><br />
<br />
[[Category:Front Desk]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Office_Support_Interns&diff=66542Office Support Interns2013-03-08T22:39:06Z<p>Mfall: /* Amber */</p>
<hr />
<div>Current Front Desk interns, as of July 2012.<br />
<br />
''For more information, see the job description [[Office Support Volunteer Intern|here]].''<br />
<br />
===Richard===<br />
*'''Start Date:''' June 8, 2010<br />
*'''Currently scheduled:''' Saturday mornings.<br />
[[File:Cat8.jpg]]<br />
<br><br><br />
===Mike===<br />
*'''Start Date:''' March 21, 2012<br />
*'''Currently scheduled:''' Wednesday afternoons and Friday mornings.<br />
[[File:Cat4.jpg]]<br />
<br><br><br />
===Cody===<br />
*'''Start Date:''' May 11, 2012<br />
*'''Currently scheduled:''' Tuesday, Wednesday, and Friday afternoons.<br />
[[File:Cat2.jpg]]<br />
<br><br><br />
===Sarah===<br />
*'''Start Date:''' May 22, 2012<br />
*'''Currently scheduled:''' Tuesday, Wednesday, and Thursday mornings.<br />
[[File:Cat5.jpg]]<br />
<br><br><br />
===Michelle===<br />
*'''Start Date:''' May 30, 2012<br />
*'''Currently scheduled:''' Wednesday and Friday mornings.<br />
[[File:Cat1.jpg]]<br />
<br><br><br />
<br />
[[Category:Front Desk]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=User:Mfall&diff=66098User:Mfall2013-02-02T20:58:35Z<p>Mfall: /* Misty is the last NPA */</p>
<hr />
<div>=Misty was the last Non Profit Apprentice=<br />
<br />
<br />
<br />
# Misty comes to Free Geek with a BA concentration in oil painting, mixed media art, and exposing the art of marginalized folks through exhibit design. Not only does Misty hug computers, she guides awesome volunteers through the process of triaging and fixing them. Misty gives haircuts to friends, sings karaoke, and delights in dreaming big, networking, and creating community, some of the best things about Free Geek.<br />
<br />
#Communications Committee, Inreach, Front Desk, Receiving, Public Relations<br />
<br />
<br />
[[www.queergrrlartlinks.doodlekit.com]]<br />
[http://freegeek.org free geek]<br />
<br />
[[Image:misty.jpg]]<br />
<br />
[[user_talk:mfall|talktom]]<br />
<br />
--[[User:Mfall|Mfall]]<br />
[[help:editing]]<br />
<br />
"word"<br />
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'''Free Geek'''<br />
'''''Win Win'''''<br />
<br />
[[User:Mfall|Mfall]] 02:01, 6 October 2011 (UTC)mistyfall</div>Mfallhttp://wiki.freegeek.org/index.php?title=User:Mfall&diff=66097User:Mfall2013-02-02T20:56:33Z<p>Mfall: /* Misty is the last NPA */</p>
<hr />
<div>=Misty is the last NPA=<br />
<br />
<br />
<br />
# Misty comes to Free Geek with a BA concentration in oil painting, mixed media art, and exposing the art of marginalized folks through exhibit design. Not only does Misty hug computers, she guides awesome volunteers through the process of triaging and fixing them. Misty gives haircuts to friends, sings karaoke, and delights in dreaming big, networking, and creating community, some of the best things about Free Geek.<br />
<br />
#Communications Committee, Inreach, Front Desk, Receiving, Public Relations<br />
<br />
<br />
[[www.queergrrlartlinks.doodlekit.com]]<br />
[http://freegeek.org free geek]<br />
<br />
[[Image:misty.jpg]]<br />
<br />
[[user_talk:mfall|talktom]]<br />
<br />
--[[User:Mfall|Mfall]]<br />
[[help:editing]]<br />
<br />
"word"<br />
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'''Free Geek'''<br />
'''''Win Win'''''<br />
<br />
[[User:Mfall|Mfall]] 02:01, 6 October 2011 (UTC)mistyfall</div>Mfallhttp://wiki.freegeek.org/index.php?title=Star_Volunteer_Sample_Questions&diff=64780Star Volunteer Sample Questions2012-10-25T22:25:13Z<p>Mfall: </p>
<hr />
<div>'''Star Volunteer Sample Questions'''<br />
<br />
#How did you first hear about Free Geek?<br />
<br />
#When did you start volunteering at Free Geek? Did you volunteer in the same area when you began?<br />
<br />
#What is your favorite thing about volunteering at Free Geek?<br />
<br />
#Interests? Hobbies? What do you like to do when you're not volunteering at Free Geek? <br />
<br />
#Can you tell us something about yourself that might surprise other people?<br />
<br />
#Are you from Portland originally? Do you have family here (only if you are comfortable telling us)?<br />
<br />
#Do you have a favorite quote or inspirational figure?<br />
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[[Category:Inreach]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=File:Receiving-slip.gnumeric&diff=64608File:Receiving-slip.gnumeric2012-10-10T22:11:27Z<p>Mfall: uploaded a new version of "File:Receiving-slip.gnumeric"</p>
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<div></div>Mfallhttp://wiki.freegeek.org/index.php?title=Comment_box&diff=63903Comment box2012-08-21T22:11:56Z<p>Mfall: </p>
<hr />
<div>The purpose of this page is to track the comments that come in through our new comment box!<br />
<br />
===Comments 8/21/12===<br />
*"Some of the little parts that get tossed in the 'everything else' bin could be used for art projects!" :)<br />
**Thank you for the comment! We actually just constructed a mural with some of the used little parts as a part of our Free Geek Summer Youth Camp 2012. We do some controlled projects like this in house, but the tough thing about letting people take recyclable parts for art making is that Free Geek has a responsibility to make sure all components donated get properly recycled and if we gave parts away to artists, we don't have a way to know they will eventually be responsibly recycled. <br />
<br />
===Comments 7/10/12===<br />
*"The only things that would make you all more awesome is if you downloaded Flash on the computers and checked out http://www.facebook.com/zebrahumor"<br />
**Thank you for the referral -- Now we know where to go for all our zebra comedy needs! In fact, we've posted a link on our twitter feed @FreeGeekPDX: check it out! <br />
**As for your Flash player suggestion, we're in process of discussing this with our tech experts at Free Geek. Meanwhile, keep in mind that, while Adobe Flashplayer is free of charge, it is ''not'' open-source software. Free Geek's philosophy revolves around open and transparent software development, and we tend to gravitate towards software that lives up to our standards. However, we understand that Flash player is a very common piece of software for popular internet sites, so check back soon for the decision.<br />
***''A message from the [[Technocrats]]'': Flash is indeed not [http://en.wikipedia.org/wiki/Free_and_open-source_software F/OSS] which, among other things, means that an End User License Agreement would have to be "read through" and agreed to by every person who sits down at the computer terminals. Unfortunately, open source alternatives to Adobe Flash are not up to snuff either. In addition to this, most Flash applications on the web tend to use a lot of bandwidth and processing power. As our library computers are thin clients with limited local processing capabilities, this puts excessive strain on our local network and servers.<br />
<br />
===Comments 3/20/12===<br />
*"Holy crap! 1st day here & I love it! Will volunteer (I want computer and knowledge of Linux & Python). Thank you"<br />
**Free Geek runs on volunteer support and interest: we couldn't do it without you! We're happy that you're excited to volunteer with us.<br />
<br />
===Comments 2/7/12===<br />
* I would like to recommend better ways to reward long-term volunteers including gift certificates for 50% off all thrift store purchases upon reaching certain volunteer milestones (starting at 50 hours).<br />
** We currently have a volunteer recognition program in place that rewards volunteers who have donated many hours to Free Geek. Volunteers receive a special Free Geek mousepad at 500 hours, a Free Geek t-shirt and store gift certificate at 1000 hours and a gift certificate to an outside business that interests the volunteer at 5000 hours. Unfortunately, if we were to institute a program as recommended, we would quickly bankrupt Free Geek. As we would like to see Free Geek contributing to our community for many, many years to come, we cannot implement this reward system. Also, all volunteers who give at least 3 hours within the past 30-day period already receive a 20% store discount.<br />
**The Inreach Committee will continue to look at our current policy, how we gauge hours and how we reward volunteers. Your suggestion to consider those volunteers who contribute a certain number of hours within a specific period of time (100 hours in a year, for example) is really appreciated in rethinking our existent reward structure.<br />
<br />
===Comments 12/7/11===<br />
* "It would be nice if the volunteer door is opened 10 minutes early, so the volunteers can start work on time. Better impression that volunteers' time is valued"<br />
** We do try our hardest to get volunteers processed and started in their areas as early as possible. We decided that 10:00AM is the earliest time that we can open, without sacrificing the preparation time necessary for Free Geek to operate properly. Free Geek staff need this time to prepare coffee, clean an open their workstations, and prepare to receive volunteer work.<br />
* " Would be nice to have online sign-in for duties too. Seems like check-in process can be faster -- someone must be able to volunteer to do this."<br />
** This is a great idea: there are several others like you who have also suggested this. It has been conceptualized with Free Geek, but it does pose some severe drawbacks. Our main concern is that Free Geek would be unable to supervise placements, and that volunteers would be less likely to attend if they scheduled online. However, feel free to bring this up in person with one of our staff members, and we can try again."<br />
<br />
===Comments 6/2/11===<br />
* "Because your schedule is changing to 1 hour earlier, the shifts are not good for school kids. This forces all kids to work on Saturday. To avoid this bottleneck, please consider creating 1 shift during the week that stays open later."<br />
** This is a great idea; unfortunately, we don't have the staffing resources to stay open an hour later. We apologize for the inconvenience that our hours change has caused.<br />
* "More cowbell"<br />
** I got a fever...<br />
<br />
===Comments 5/19/11===<br />
* "We need more working restrooms!"<br />
** We apologize for the inconvenience caused by our flooding basement! Fortunately, this has been resolved.<br />
<br />
===Comments 4/21/11===<br />
* "Assign each step in a flow chart a unique letter/number combination. For example, the fifth step in the blue flow chart would be identified as B5. When a volunteer is pulled away from their post, they can quickly record their place using this system. This will allow them to easily identify the point where they left off when returning to their post. I suggest this because I found that when I left my post, I often had to restart the system evaluation process from the beginning (or near it). If this is the desired behavior, please disregard this suggestion."<br />
** We definitely understand that learning to follow the charts can be difficult and frustrating. We seriously considered this suggestion, but have decided not to go forward with it. We think that, while it might be of benefit to some people, it would be too difficult to maintain in any way that made sense. We are also concerned that it would clutter up the flow charts and possibly make them more confusing. Sometimes people use post-its to mark where they are when they have to take a break or go to another chart. This, of course, only works if one can reach where one is on the chart, so it's not a perfect solution. Hope this helps!<br />
<br />
===Comments 4/7/11===<br />
* "Ergonomics: if an adoptee is working the recycling table and is a person of average height, the folding chairs sit much too low for working on the table. There's one stool, without a back, which sits high enough but Free Geek makes volunteering unnecessarily hard, especially on older folks (but really for everyone)."<br />
** Thank you for bringing this to our attention. We agree. We've forwarded this on to Recycling to see what can be done.<br />
* "I came back to the library to put two other suggestions in the box, but when I did, a third one leapt out at me: Place some scrap paper (or, better yet, card stock) on the table where the suggestion/comment box sits"<br />
**We're on it--expect to see some notepapr in the vicinity soon.<br />
* ""From the point of view of an adoptee, there's a place where Free Geek fails: once the class is held and the adoptee walks off with the machine, he or she is given no guidance whatsoever about selecting an I.S.P., what are cable, or wireless, or dial-up rates, and which corporations provide the best service for folks on a tight budget."<br />
** This is part of the adoption curriculum, but some teachers may have forgotten so we will remind them to cover this important topic. Tech support can also be of use in deciding which I.S.P. to select.<br />
* "I think that when someone donates a highly wanted item like a TV for example, it needs to go into the store after testing that it works. Then, it's up for grabs for anyone to buy. I don't think it should be saved or someone allowed to say they will buy it before it gets to the store."<br />
** To our knowledge, this is the current policy. We will check around to make sure that everyone is on the same page.<br />
*"When people go through the tour they should be told there are certain times they can pick up their computer after doing their 24 hours. Since policy has been changed and you can't get your computer the day your hours are completed and you can't pick your own computer which you used to be able to do."<br />
**We agree that the tour should include information on when you can pick up your computer if you choose not to take the adoption class, and we will make sure all of the tour guides make this change. Volunteers that opt to pick up their computers during the "Free Computers" hours are not allowed to chose their computer, because volunteers who take the adoption class are not allowed to choose either. By having set specifications into which our Freekboxen fall, we try to make it so that all of the computers we give out are more-or-less the same on the inside. We strive to be as fair as possible.<br />
*"I'm a volunteer who comes in early(bird). I logged 3/14/11 on a computer, before opening hours, that had usb access and it was assertively (suggested?) that I was inappropriately using a workstation that was reserved for other purposes and that I should thereby relinquish my activity and submit to the authority, posted where I know not. I would gladly yield to anyone needing use of that or any other station for purposes of Free Geek business (labeling, etc)."<br />
**We apologize if you feel that you were treated impolitely. Because you say that you were using a computer with usb access, we assume that you were using the computer in the library, not one of the lab computers. The computer in the library is technically for staff use only. We have asked the technocrats to look into providing usb access on the volunteer computers, but right now it's not a service we can provide.<br />
<br />
===Comments 2/17/11===<br />
* "I have a few concerns about safety at Free geek. Are all volunteers properly trained in safety techniques. (I wasn't.) Are all staff members aware of basic First Aid and CPR?"<br />
** Thank you for bringing this to our attention. Many of our staff members are trained in CPR. This comment is being forwarded to the Staff Collective for further consideration.<br />
* "Make a scanner available to volunteers. The files can be uploaded, e-mailed or put onto a flash drive or disc if a machine were associated with the scanner."<br />
** We are forwarding this suggestion to the Technocrats, our committee that handles Free Geek's technical infrastructure. They will advise us on the feasibility of this request.<br />
* "We need a Free Geek minecraft server!"<br />
** True dat!<br />
<br />
===Comments 2/03/11===<br />
* "While I respect the need for tolerance and inclusivity, I am troubled by the common lack of basic hygiene at Free Geek. Specifically, I think it is reasonable, appropriate, and desireable [sic] (also professional and polite) to expect staff and interns to _bathe daily_ so that their personal odors are not distracting and offensive. Thanks for your consideration, a volunteer."<br />
** This can be a sensitive conversation and probably uncomfortable and frustrating for the person who is smelling any unpleasant odors - so thank you for bringing it up! I can say with confidence that I have never been blown away by any smells from my co-workers or interns in my area. However, I know there are other places within Free Geek where people are working in close physical proximity. We, as a staff, are talking about this issue. If you continue to be troubled by smells during your volunteer shifts at Free Geek, I encourage you to ask to talk to the Ombudsman. [[User:Valerie|Valerie]] 19:02, 3 February 2011 (UTC)<br />
<br />
===Comments 1/20/11:===<br />
* "Suggest installing a towel in the small kitchen next to the hall bathroom. It'd be useful for drying hands when you wash them rather than in the bathroom."<br />
** Great idea! We will look into getting a towel dispenser for the small kitchen.<br />
* "Toilet seat bolts are often very loose especially in the back bathrooms."<br />
** Thanks for bringing this to our attention; our facilities crew has checked and tightened the seat bolts.<br />
<br />
===Comment 11/18/10===<br />
*I would like to find a book in the library, but to my knowledge there is no way to search the library on-line for a particular title/keyword. How can I do this without having to physically search each book in the library?<br />
**In the future, we hope that we'll be able to staff the library and have software that will make this possible. Unfortunately, that's not the case right now. Sorry!<br />
<br />
===Comments 7/15/10:===<br />
*"Hire nicer people who aren't rude. Make every worker take a computer literacy test. More geeks, less @$$holes in short. Also, bring back the 50% discount for volunteers."<br />
**We think we hire very nice people. If you ever experience rudeness, ask to talk to someone else on staff and we will get to the bottom of a situation. Free Geek holds all employees, volunteers and donors to the same standards of respect outlined in our General Conduct Guidelines. <br />
**Free Geek prides itself in hiring a variety of people with different computer backgrounds. We teach people the computer knowledge they need for their jobs. Education is a big part of what we do. Please be respectful of people's different backgrounds. Also, remember that someone helping you could be either a volunteer or a an employee. <br />
**The change in the discount was a decision made by a lot of people with a lot of thought. It was something agreed to by Free Geek staff, the Board of Directors, and the Free Geek Community Council. Volunteers were surveyed before this decision was made and volunteers had an active role in this decision through the Community Council. <br />
*"3 months ago I offered the following suggestion (actually it wasn't me, but it was suggested by me and submitted by someone else): "We need to support an e-book section to the Library. I have thousands (literally) of computer-based/oriented e-books I'd be willing to download if Free Geek would be willing to support such an effort. This includes current magazines 1.e. Linus Journal and Ubuntu Magazine." There are some questions about how we would implement this - we will do some research on our end but in the meantime we do know the Multnomah County Library system has a great e-book section. Has there been any progress on this suggestion (the research)? Yes, the Multnomah County Library has a great e-book section, but it pales in comparison with the library I have. I would suggest allocating a 500GB drive on one of our servers (we get those size drives all the time) as a READ ONLY drive available to the public. My library is focused on the following topics: Linux, Ubuntu, programming languages (C++), scripting languages (PERL<PYTHON< BASH),computer science topics, mathematics, graphics, and database languages (MYSQL, etc). and about 1,000 other topics. All of these publications have been published since 2005 and are currently available for free download online. I just happen to have collected them into one area. In addition, I have most of the books that are currently in the Free Geek Library included in this e-book collection. Here is the support for e-book given in comments: an online library would be immediately accessible to everyone; an online library would negate the problem of book pilfering (theft); these books are available at all levels (newbie to computer science professional); an online library would not require the overhead of maintaining checkout tracking; an online library would require minimal maintenance and if you have more question please publish them in your response."<br />
**E-books are a great idea. Thanks for suggesting and exploring this with us. Unfortunately, licensing issues make this very difficult to implement. We have decided against it for now, but our librarian has asked us to keep it on our radar as a possibility for the future.<br />
<br />
===Comments 7/1/10:===<br />
* "HELP! I'm trapped in a dark box and I can't get out!!!"<br />
** You are freed from the dark box.<br />
<br />
===Comments 6/17/10:=== <br />
* "Back by the computers, it smells like cat urine."<br />
** While we know it is not cat urine, there are undoubtedly some funky smells that sometimes waft through Free Geek. We have recently hired a cleaning service that comes through twice a week! We also maintain daily cleaning duties on top of this. these steps have really helped things smell rosier.<br />
<br />
===Comments 6/3/10:===<br />
* "Free Geek is good for your hands and feet to work with everyday. Good idea all the time." <br />
<br />
===Comments 5/6/10:===<br />
* "People working at front desk/all 'employees' (not volunteers) could wear name tags so we learn their names."<br />
* "Work bench in evaluation-I have gotten many splinters under my fingernails, fingers, hands, etc. Possible solution: sand down and paint."<br />
** We are sorry about those splinters! There is the same problem with the Build Room benches. Your comment has spurred us to add new table tops to our list of building improvements. The best kind of surface is being researched currently and we expect to have new improved bench tops in the not too distant future. <br />
* "Whoever is in charge of keeping volunteers hours is not doing their job. I'm a 1 1/2 year volunteer with almost 200 hours and was not even recognized on the volunteer milestones board. How do you think that makes volunteers who work hard and keep this place running, feel? 'UNAPPRECIATED.' I shouldn't even be having to make this comment. I'm a volunteer who grossly does not appreciate the mere 20% discount. In addition to the diminished discount, I've noticed prices in the thrift store going UP UP UP, a double insult. How do you expect poor people to be able to buy anything?"<br />
** Once volunteer hours are logged by a volunteer, they are tracked in our database. At the end of every month, the database automatically generates a report to staff about volunteers that have passed a certain milestone. These people are then placed on the Volunteer Milestone board. Therefore, there is a lag time between when a milestone is passed and when it is placed on the board. there is now a sign next the volunteer milestone board that explains this process and why you don't stay on the board for more than a month. <br />
** The store discount policy was agreed upon after much discussion and a volunteer poll by Free Geek's Community Council, staff, and Board of Directors.<br />
<br />
===Comments 4/15/10:===<br />
* "My name is ___. I'm from Gresham. I think that if we had a donation center out towards Gresham, it would be very helpful for Free Geek. Not a build center but just an electrical drop off place. My number is ____."<br />
** left a message thanking them for the comment, and explained the history with trying to establish offsite donation centers, and that at this point it is just not possible.<br />
<br />
* "More vegan dough nuts and cakes. Thank you!"<br />
** We will try and take different dietary concerns into account when purchasing treats for our wonderful volunteers. <br />
<br />
* "Spam! Would you like SWEET car for LOW, LOW price? click here"<br />
<br />
===Comments 4/1/10:===<br />
* "We need to support an e-book section to the library. I have thousands (literally) of computer-based/oriented e-books I'd be willing to download if Free Geek would be willing to support such an effort. This includes current magazines i.e. Linux Journal and Ubuntu Magazine."<br />
** There are some questions about how we would implement this - we will do some research on our end but in the meantime we do know the Multnomah County Library system has a great e-book section.<br />
* "I took a quite new Monopoly Game DVD out of a scrapped drive (on "table," 3/19/2010). I think that these ''factory-sealed'' disks should be DONATED to hospitals and youth centers. They now must buy those and it diverts money from necessities like food and medicines. That's the reason I think the added complications (to be carried out by Receiving I suggest) is well worth it." <br />
** All games found in drives go to the Classic Gaming Library to determine whether they can be of further use. We shred all other CDs found in drives due to data security concerns. <br />
* "We Love Y'all"<br />
** and we love you!<br />
* "Get more laptops faster!!! !!!for parts!!!"<br />
** We would love to! Our gizmo flow is controlled by incoming donations and community partnerships, both of which we work to cultivate.<br />
* "When building/changing specs and areas ADA accessibility needs to be considered all the time (current laptop arrangements of space make it almost impossible for some one in a wheelchair to work)."<br />
** This is absolutely true, and an unfortunate oversight on our part. We want Free Geek to be a place that's easily accessible to everyone, regardless of their ability. We will work to figure out a different way to make this area work for everyone.<br />
* "We need a hot tub and a sauna in Adv Test!"<br />
* "Where is my army of flying monkeys?"<br />
* "Please provide feedback re: suggestions made - you decide the method since suggestions are usually made anonymously."<br />
** We have added to the signage on the Comment Box letting people know about this wiki page.<br />
* A hot tub in Adv test would be a GREAT addition to our testing tool kit."<br />
<br />
===Comments 3/18/10:===<br />
* "tech support, we love you. please pick up." <br />
** tech support is working on new layout, job assignments, and maybe another phone line<br />
<br />
* "your shop is really cool - peripherals for less than bus fare. sweet!" - visitor from CA<br />
<br />
* "on build schedule the "day of week" needs to be bolded or capitalized so to be noticeable."<br />
** build schedule sheet has been improved for easier readability<br />
<br />
[[Category: Inreach]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=User:Mfall&diff=62911User:Mfall2012-06-22T00:20:27Z<p>Mfall: </p>
<hr />
<div>=Misty is the last NPA=<br />
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# I like rap music and followed around the west coast queen of hip hop medusa in LA many years ago<br />
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#sugar is sweet, chocolate is dark, and you are lovely<br />
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<br />
[[www.queergrrlartlinks.doodlekit.com]]<br />
[http://freegeek.org free geek]<br />
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[[Image:misty.jpg]]<br />
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[[user_talk:mfall|talktom]]<br />
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--[[User:Mfall|Mfall]]sugar<br />
[[help:editing]]<br />
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'''sunshine'''<br />
'''''hamsandwich'''''<br />
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[[User:Mfall|Mfall]] 02:01, 6 October 2011 (UTC)mistyfall</div>Mfallhttp://wiki.freegeek.org/index.php?title=User:Mfall&diff=62907User:Mfall2012-06-21T23:50:49Z<p>Mfall: </p>
<hr />
<div>=Misty is the last NPA=<br />
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# I crave meat when bleeding<br />
# I smell good and wear men's deodorant because it's called swagger<br />
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# I like rap music and followed around the west coast queen of hip hop medusa in LA many years ago<br />
<br />
#sugar is sweet, chocolate is dark, and you are lovely<br />
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* glee<br />
**glee<br />
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<br />
[[www.queergrrlartlinks.doodlekit.com]]<br />
[http://freegeek.org free geek]<br />
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[[Image:misty.jpg]]<br />
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[[user_talk:mfall|talktom]]<br />
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--[[User:Mfall|Mfall]]sugar<br />
[[help:editing]]<br />
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'''sunshine'''<br />
'''''hamsandwich'''''<br />
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[[User:Mfall|Mfall]] 02:01, 6 October 2011 (UTC)mistyfall</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=61500Winter/Spring 2012 Inservice Trainings2012-03-03T23:24:16Z<p>Mfall: /* Other Workshop Ideas */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
;Closing the tills - Michael<br />
:All front desk and thrift store staff<br />
<br />
;IOU/Reimbursement and misc. cash-ins - Michael<br />
:All front desk and thrift store staff<br />
<br />
;Database training - Richard<br />
:Adrienna - Gregory - Misty - Mark - Patrick - Jake - Cliff F - Sarah - John M - Omar <br />
<br />
;Wiki Paul<br />
:Adrienna - Gregory - Misty - Patrick - Jake - Lynnae - Cliff F<br />
<br />
;RT Paul<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Patrick - Jake - Sarah - John M <br />
<br />
;Talon Paul<br />
:Misty - Mark - Patrick - Cliff F - Sarah - John M <br />
<br />
;Wordpress Paul <br />
:Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F - Patrick - Jake - Liliana G - Elizabeth - Lynnae<br />
<br />
;Alarm system issues - Richard<br />
:Cliff F - John A - Liliana - Sarah<br />
<br />
;Closing training - Darren<br />
:Cliff F - Mark - Omar V<br />
<br />
;Routing the mail - Richard <br />
<br />
;Budget and spending - Richard<br />
:Everyone<br />
<br />
;Scheduling, How to request changes, etc. -- Mark will do<br />
:Everyone<br />
<br />
;Breaks how to make sure you get them -- Mark will do<br />
:Everyone<br />
<br />
;How to call in sick -- Mark will do<br />
:Everyone<br />
<br />
;Your rights at work and how to deal with them -- Mark will do<br />
:Everyone<br />
<br />
;Confidentiality -- Mark will do<br />
:Everyone<br />
<br />
;PTO -- Mark will do<br />
:Everyone<br />
<br />
;Understanding your benefits -- Mark will do<br />
:Everyone<br />
<br />
;FAQ from info@ (how to reply to info@ emails)<br />
:Misty<br />
<br />
;Free Geek elevator speeches (PR Committee will conduct this.)<br />
:Adrienna - Gregory - Mark - Sarah - Omar<br />
<br />
;Free Geek Website Redesign - PR Committee<br />
:Darren - Amelia - Misty - Omar<br />
<br />
;Decision-making; policy and management structure of FG<br />
:Everyone (this will be discussed during the all-staff meeting on the 28th.)<br />
<br />
;Meeting facilitation - led by Amelia<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Patrick - John A - Jake - Sarah - John M - Elizabeth - Lynnae - Omar<br />
<br />
;Meeting scribing - Sean<br />
:Patrick - Jake - Cliff F - Sarah - John M - Omar<br />
<br />
=Recycling & Receiving=<br />
;Oregon eCycles -Liane<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Mark - Sarah - John M - Vagrant - Lynnae<br />
<br />
;Tallying and Inventory - Michael<br />
:Adrienna - Gregory - Misty - Darren - Cliff F - Sarah - John M <br />
<br />
;Data security - Vagrant<br />
:Adrienna - Gregory - Cliff F - Misty - John A - Sarah - John M<br />
<br />
;Receiving support (how to best provide backup during a Receiving rush) - Misty, Sarah<br />
:Adrienna - Gregory - Darren - Mark - John A - John M - Lynnae - Cliff F<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
;86ing people (what's the process/policy) - Stephen<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Mark - Patrick - John A - Sarah<br />
<br />
;Volunteer management training - Stephen<br />
:Adrienna - Gregory - Cliff F - Misty - Patrick - John A - Sarah - John M - Elizabeth<br />
<br />
;Training on Training (Education) - Darren<br />
:Adrienna - Gregory - Misty - Patrick - Sarah - John M - Amelia<br />
<br />
;Tours - Stephen<br />
:Adrienna - Gregory - Mark - Liliana G - Sarah - Amelia<br />
<br />
;Accessibility (how to accomodate different abilities and needs) - Stephen<br />
:Adrienna - Gregory - Cliff F - Misty - Mark - John A - Sarah - John M<br />
<br />
;Discrimination (FG policies and procedures) - Stephen<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Mark - John A - Sarah -John M - Lynnae<br />
<br />
;Diversity awareness/sensitivity training, volunteers with disabilities - Stephen and/or HR<br />
:Adrienna - Gregory - Cliff F - Misty - John A - Sarah - John M<br />
<br />
=Safety Committee=<br />
;Safety training, including proper lifting techniques - Darryl<br />
:Everyone<br />
<br />
;Fire drill<br />
:Everyone<br />
<br />
;Emergency medical things<br />
:Everyone<br />
<br />
;mental health awareness<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - John A - Sarah - John M<br />
<br />
;CPR<br />
:Adrienna - Gregory - Misty - John M - Lynnae<br />
<br />
;De-escalation and ombudsman usage<br />
:Adrienna - Gregory - Cliff F - Misty - Mark - John A - Liliana G - Sarah - John M - Lynnae<br />
<br />
;First Aid stations (what's there, how to use them) - Liane<br />
:Everyone<br />
<br />
=Organizational issues=<br />
;Hiring goals/priorities<br />
:Everyone (this will be discussed at the all-staff meeting.)<br />
<br />
;Understanding the Union Contract (for both union and non-union folks) - Vagrant and Ebeth<br />
:Everyone<br />
<br />
=Area Check-Ins/Meetings=<br />
;Sales/Reuse/Production check-in: What the store (also online/bulk sales?) needs and wants. Maybe should involve Receiving as well.<br />
:Adrienna - Gregory - Cliff F - Misty - John A - Liliana G - Sarah - John M - Elizabeth - Lynnae<br />
<br />
;Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
:Adrienna - Gregory - Misty - Liliana G - John M - Elizabeth - Lynnae<br />
<br />
;Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
:Adrienna - Gregory - Cliff F - Misty - Darren - Patrick - John A - Liliana G - Sarah - John M - Lynnae<br />
<br />
=Admin Time=<br />
Template: [Name: # of hours requested]<br />
<br />
Amelia: 3 hours<br />
<br />
Mark: 2/21 4 hours for payroll | 3/6 4 hours for payroll | will be coming in for 8 AM, so maybe admin time will get calculated at a lower #<br />
<br />
Lynnae: 2.5 hours<br />
<br />
=Other Workshop Ideas=<br />
Discussing the future of the NPA program<br />
<br />
Developing framework or graphic for major decision-making process (similar to presentation by VETS)<br />
<br />
Creating better tool to show progress of decisions as they move through the organization/within decision-making bodies<br />
<br />
Developing a 360-degree review policy<br />
<br />
Developing a formal discipline policy for bargaining unit employees (discipline policy for collective members exists: [[Staff_Discipline_Policy]])<br />
<br />
Developing a procedure for coordinating expectations and scheduling for majors and minors<br />
<br />
Creating a document clarifying the difference between "communicating with" anybody at Free Geek and "reporting to" a supervisor<br />
<br />
[[Category:Inservice Trainings]]</div>Mfallhttp://wiki.freegeek.org/index.php?title=Notes_from_THM_2011_breakout_group_on_education_and_job_training&diff=60971Notes from THM 2011 breakout group on education and job training2012-02-04T01:21:33Z<p>Mfall: Created page with "Town Hall Meeting – 10/2/11 Education and Job Skills – Misty Fall (NPA, small group facilitator) * = facilitator additions The Cluster of Ideas Expanding education as prof…"</p>
<hr />
<div>Town Hall Meeting – 10/2/11 Education and Job Skills – Misty Fall (NPA,<br />
small group facilitator)<br />
<br />
* = facilitator additions<br />
<br />
The Cluster of Ideas<br />
Expanding education as profit generator<br />
Teach what we are good at – ie. how to make a word processing document<br />
with different types of software *possibly offer Linux Professional<br />
Institute certification?<br />
Identify different education needs of diverse folks in FG and larger<br />
community *have had a few requests lately from elderly community for basic<br />
internet instruction.<br />
Help with transportation (for distribution)<br />
Move into longer courses, hire faculty so they will be more reliable<br />
Connect/partner with local community colleges for more classroom space and<br />
longer classes, also to network.<br />
Focus on providing real job training and certification<br />
<br />
Brainstorming - what was written on table sheets<br />
<br />
Look into what the job skills are we can teach that are marketable in the<br />
current economic/technical valuable climate. These may not be what we are<br />
currently teaching. Thinking about the different groups of people and<br />
their needs and accessibility to FG—unemployed, retired, low income,<br />
people of color, women, differently abled, those without cars, non-English<br />
language speakers—how do/can we meet these different groups'<br />
educational/job training needs?<br />
<br />
Courses as opposed to 3 hour classes. Liaison with other organizations<br />
that offer computer classes. Look at other venues to offer classes.<br />
<br />
Spanish Adoption *(getting started?) classes on regular schedule.<br />
<br />
What is Gimp-*this question leads me to the idea that we need more<br />
availability of education schedule and descriptions, maybe post them on<br />
the classroom doors and make class schedule available online.<br />
Add a Linux component to build program.<br />
Include volunteers in program. Increase hours of operation.<br />
When I take my computer home what do I need to know about Linux and Ubuntu?<br />
Teaching what I learned is fun. Along with building more education on how<br />
computer and components work. She also talked about offering classes on<br />
simple things like searching the web, email, and such for the large number<br />
of folks who need basic skills.<br />
<br />
Set up a database –accessibility to training, maybe a satellite with Tech<br />
Support where any volunteer hours can be exchanged for classes. Separate<br />
computer earning and eduction hours exchange.<br />
Getting more use from desktops- along with Ubuntu; add a partitions to<br />
allow adopters and/or buyers of FG computers to allow installation of<br />
Window/OS—is this possible technically?<br />
What about in-house online learning development capability for UMMON<br />
applications?<br />
<br />
Offer currently relevant professional certification classes ie: MCSE, ATT,<br />
LPI, and the like.<br />
Profit – charge the general public for these courses<br />
give volunteers a steep discount<br />
Hire people to grow this program which will pay for itself<br />
Run this program like build. Volunteers earn credit towards a cheap/free<br />
class by volunteering specifically in the education section—maybe too<br />
restrictive? How to run this program? Mostly volunteer staffed?<br />
<br />
Accreditation to provide: certifications for Linux LPI. In depth courses<br />
in applications, courses in basic electronics. Partnerships and other<br />
liaison relationships with other educational institutions. Exchanges for<br />
teaching, classroom space, etc.<br />
<br />
@PCC - Ubuntu evangelicalism or how to replace windows<br />
-Linux install<br />
-office replacement classes<br />
-making people less scared of linux classes<br />
<br />
Community Education<br />
Tech Speak – What are the keywords? What keywords are needed to survive?<br />
We need both S/W and H/W education<br />
All ages<br />
Programming languages (C, CTT, Python, Bash Scripting, Linux O/S, User &<br />
Admin)<br />
Requires: A stable Free Geek board, a champion for the cause, $$,<br />
instructors to provide a regular schedule of classes, a library for<br />
reference<br />
What are we going to do with the library? Expand?<br />
<br />
One volunteer has surveyed the job market and finds that the skills<br />
learned at FG don't get jobs. There are keyword searches on resumes. We<br />
need to offer creditability. In depth way to use the technology—several<br />
week classes. We can profit from teaching relevant real time job skills<br />
at a cut rate.</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60970Winter/Spring 2012 Inservice Trainings2012-02-04T01:13:51Z<p>Mfall: /* VETS (Volunteer, Education, Tech Support) */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F - Misty<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F - Misty<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F - Misty<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*PTO<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
Misty<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Training on Training (Education)<br />
Adrienna - Gregory - Misty<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*CPR<br />
Adrienna - Gregory - Misty<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding the Union Contract (for both union and non-union folks)<br />
Misty<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory - Misty<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F - Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60969Winter/Spring 2012 Inservice Trainings2012-02-04T01:12:39Z<p>Mfall: /* Safety Committee */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F - Misty<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F - Misty<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F - Misty<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*PTO<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
Misty<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*CPR<br />
Adrienna - Gregory - Misty<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding the Union Contract (for both union and non-union folks)<br />
Misty<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory - Misty<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F - Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60968Winter/Spring 2012 Inservice Trainings2012-02-04T01:11:27Z<p>Mfall: /* Organizational issues */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F - Misty<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F - Misty<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F - Misty<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*PTO<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
Misty<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F<br />
<br />
*CPR<br />
Adrienna - Gregory<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding the Union Contract (for both union and non-union folks)<br />
Misty<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory - Misty<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F - Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60967Winter/Spring 2012 Inservice Trainings2012-02-04T01:09:44Z<p>Mfall: /* Area Check-Ins/Meetings */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F - Misty<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F - Misty<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F - Misty<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*PTO<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
Misty<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F<br />
<br />
*CPR<br />
Adrienna - Gregory<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory - Misty<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F - Misty</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60966Winter/Spring 2012 Inservice Trainings2012-02-04T01:01:05Z<p>Mfall: /* Administrative Services */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F - Misty<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F - Misty<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F - Misty<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*PTO<br />
Adrienna - Gregory - Misty<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
Misty<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F<br />
<br />
*CPR<br />
Adrienna - Gregory<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60965Winter/Spring 2012 Inservice Trainings2012-02-04T00:59:20Z<p>Mfall: /* Administrative Services */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory - Misty<br />
<br />
*Database training<br />
Adrienna - Gregory - Misty<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory - Misty<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F - Misty<br />
<br />
*Talon Paul<br />
Misty<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F<br />
<br />
*PTO<br />
Adrienna - Gregory<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F<br />
<br />
*CPR<br />
Adrienna - Gregory<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F</div>Mfallhttp://wiki.freegeek.org/index.php?title=Winter/Spring_2012_Inservice_Trainings&diff=60964Winter/Spring 2012 Inservice Trainings2012-02-04T00:58:20Z<p>Mfall: /* Recycling & Receiving */</p>
<hr />
<div>The Free Geek board, in conjunction with staff liaisons, are planning an In-service for Winter/Sring 2012 to conduct trainings, board/all-staff meetings, and generally facilitate open communication and strategic planning discussions (dates and related logistics TBA). Following is a list of proposed trainings, categorized by relevant department/committee. <br />
<br />
<br />
All paid workers should feel free to edit this page directly to add training topics that are required to fulfill their job descriptions and their general ability to navigate Free Geek processes, systems, policies and communication channels. (If you want to add something but lack the wiki editing training to do so, email your additions to alamb@freegeek.org.)<br />
<br />
<br />
=Administrative Services=<br />
*Closing the tills (Michael will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Database training<br />
Adrienna - Gregory<br />
<br />
*Wiki Paul<br />
Adrienna - Gregory<br />
<br />
*RT Paul<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Talon Paul<br />
<br />
*Wordpress Paul <br />
Adrienna - Greg - John McNamee - Misty - Sarah - Ebeth - Cliff F<br />
<br />
*Alarm system issues<br />
Cliff F<br />
<br />
*Closing training<br />
Cliff F<br />
<br />
*Routing the mail<br />
<br />
*Spending money, IOU/Reimbursement<br />
Adrienna - Cliff F<br />
<br />
*Budgeting<br />
Cliff F<br />
<br />
*Scheduling. How to request changes, etc.<br />
Adrienna - Cliff F<br />
<br />
*Breaks: how to make sure you get them<br />
Adrienna - Cliff F<br />
<br />
*How to call in sick<br />
Adrienna - Cliff F<br />
<br />
*Your rights at work and how to deal with them<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Confidentiality<br />
Adrienna - Gregory - Cliff F<br />
<br />
*PTO<br />
Adrienna - Gregory<br />
<br />
*Understanding your benefits<br />
Adrienna - Gregory - Cliff F<br />
<br />
*FAQ from info@ (how to reply to info@ emails)<br />
<br />
*Free Geek elevator speeches (PR Committee will conduct this.)<br />
Adrienna - Gregory<br />
<br />
*Decision-making; policy and management structure of FG<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Meeting facilitation<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Recycling & Receiving=<br />
*Oregon eCycles<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Tallying and Inventory<br />
Adrienna - Gregory - Misty<br />
*Data security<br />
Adrienna - Gregory - Cliff F - Misty<br />
*Receiving support (how to best provide backup during a Receiving rush) - Misty<br />
Adrienna - Gregory<br />
<br />
=VETS (Volunteer, Education, Tech Support)=<br />
*86ing people (what's the process/policy)<br />
Adrienna - Gregory - Cliff F<br />
*Volunteer management training<br />
Adrienna - Gregory - Cliff F<br />
*Training on Training (Education)<br />
Adrienna - Gregory<br />
*Tours<br />
Adrienna - Gregory <br />
*Accessibility (how to accomodate different abilities and needs)<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Discrimination (FG policies and procedures)<br />
Adrienna - Gregory - Cliff F<br />
*Diversity awareness/sensitivity training, volunteers with disabilities<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Safety Committee=<br />
*Safety training, including proper lifting techniques <br />
Adrienna - Gregory - Cliff F<br />
<br />
*Fire drill<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Emergency medical things<br />
Adrienna - Gregory - Cliff F<br />
<br />
*mental health awareness<br />
Adrienna - Gregory - Cliff F<br />
<br />
*CPR<br />
Adrienna - Gregory<br />
<br />
*De-escalation and ombudsman usage<br />
Adrienna - Gregory - Cliff F<br />
<br />
*First Aid stations (what's there, how to use them)<br />
Adrienna - Gregory - Cliff F<br />
<br />
=Organizational issues=<br />
*Hiring goals/priorities<br />
Adrienna - Gregory<br />
<br />
=Area Check-Ins/Meetings=<br />
*Sales/Reuse/Production check-in: What the store needs and wants. Maybe should involve Receiving as well.<br />
Adrienna - Gregory - Cliff F<br />
<br />
*Production identity investigation: What does this committee do, how is the Sales staff involved.<br />
Adrienna - Gregory<br />
<br />
*Receiving flow: clarify gizmo flow between Receiving, Store and Warehouse.<br />
Adrienna - Gregory - Cliff F</div>Mfallhttp://wiki.freegeek.org/index.php?title=Perpetual_Meeting_Calendar&diff=60520Perpetual Meeting Calendar2012-01-13T23:26:40Z<p>Mfall: /* Weekly Meetings */</p>
<hr />
<div>{{RightTOC}}<br />
<br />
==Meeting Calendar==<br />
Meetings occur as regular monthly events rather than every other week. (For example, a meeting will occur on the first and third Wednesday of the month, which is different than every other Wednesday.)<br />
<br />
Meetings general last an hour (unless otherwise indicated).<br />
<br />
=== Weekly Meetings ===<br />
These meeting happen every week.<br />
<br />
; Tuesday<br />
: <br />
<br />
<br />
; Wednesday<br />
: HR 9am<br />
: PR 10am<br />
<br />
; Thursday<br />
: Distro 11am<br />
<br />
; Friday<br />
: Staff Collective 9am<br />
: Distro Interns 3pm<br />
<br />
; Saturday<br />
: Technocrats 2pm<br />
<br />
=== First Week of Month ===<br />
These meeting happen in the first week of the month (1st through 7th).<br />
<br />
; Tuesday<br />
: Inreach 9am<br />
<br />
; Wednesday<br />
: Sales 9am<br />
<br />
; Thursday<br />
: Production 9am<br />
<br />
; Friday<br />
:<br />
<br />
; Saturday<br />
:<br />
<br />
=== Second Week of Month ===<br />
These meeting happen in the second week of the month (8th through 14th).<br />
; Tuesday<br />
: NPA 9am<br />
<br />
; Wednesday<br />
: Advanced Testing 10:15-11:15<br />
<br />
; Thursday<br />
: OSAC 9am<br />
<br />
; Friday<br />
<br />
; Saturday<br />
: Front Desk 9am<br />
: Space Cadets 9am<br />
<br />
=== Third Week of Month ===<br />
These meeting happen in the third week of the month (15th through 21st).<br />
; Tuesday<br />
: Inreach 9am<br />
: Beancounters 9am<br />
<br />
; Wednesday<br />
:<br />
<br />
; Thursday<br />
: Production 9am<br />
<br />
; Friday<br />
: <br />
<br />
; Saturday<br />
:<br />
<br />
=== Fourth Week of Month ===<br />
These meeting happen in the fourth week of the month (22nd through 28th).<br />
; Tuesday<br />
: NPA 9am<br />
<br />
; Wednesday<br />
: <br />
<br />
; Thursday<br />
: Action 9am<br />
: OSAC 9am<br />
<br />
; Friday<br />
: <br />
<br />
; Saturday<br />
: <br />
<br />
=== Fifth Week of Month ===<br />
These meeting happen in the fifth week of the month (after the 28th).<br />
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* [[Standing Staff Committees]] is the wiki page that shows the times and makeup of many staff collective related meetings.<br />
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== List of Meetings and Attenders (Staff Only) ==<br />
This is a list of meetings and who (from staff) regularly attends them. Many of these meetings have volunteer attenders as well, but this list is oriented towards staff so we can easily fill out the staff schedule.<br />
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'''When adding people to these lists, please keep them in alphabetical order by first name to assist in scheduling.'''<br />
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===Action R & R===<br />
# Cliff Fortune<br />
# Darryl Kan<br />
# John Ashcraft<br />
# Liane Kocka<br />
<br />
===Advanced Testing===<br />
<br />
===Beancounters===<br />
# Darryl Kan<br />
# Mark Kille<br />
# Michael Westwind<br />
# Richard Seymour<br />
<br />
===Board===<br />
# Paul Munday (liaison from the Collective)<br />
# Vagrant Cascadian (liaison from the Bargaining Unit)<br />
<br />
===Distro===<br />
# Amelia Lamb<br />
# Cynthia Prevatte<br />
# Darren Heiber<br />
# Mike Millar<br />
# Paul Munday<br />
# Sean Ellefson<br />
# Vagrant Cascadian<br />
<br />
===Front Desk===<br />
# Adrienna Ogin<br />
# Gregory Karpicus<br />
# Jake Taasevigen<br />
# Misty Fall<br />
# Sarah Crump<br />
# Stephen Getman<br />
# Walter Sebaste<br />
<br />
===HR===<br />
# Liane Kocka<br />
# Mark Kille<br />
# Richard Seymour<br />
<br />
===Inreach===<br />
# Adrienna Ogin<br />
# Cynthia Prevatte<br />
# Gregory Karpicus<br />
# Misty Fall<br />
# Sarah Crump<br />
# Stephen Getman<br />
# Walter Sebaste<br />
<br />
===NPA===<br />
# Adrienna Ogin<br />
# Amelia Lamb<br />
# Cynthia Prevatte<br />
# Gregory Karpicus<br />
# Misty Fall<br />
# Paul Munday<br />
# Sarah Crump<br />
# Walter Sebaste<br />
<br />
===Online Sales===<br />
# Brian<br />
# eBeth<br />
# Santi<br />
<br />
===PR===<br />
# Amelia Lamb<br />
# Darren Heiber<br />
# Misty Fall<br />
<br />
===Production===<br />
# Amelia Lamb<br />
# Cliff Fortune<br />
# Cynthia Prevatte<br />
# Darren Heiber<br />
# eBeth Swager<br />
# Sean Ellefson<br />
<br />
===Safety===<br />
# Darryl<br />
# Greg<br />
# Liane<br />
# Mike<br />
<br />
===Sales===<br />
# Aradan<br />
# Brian<br />
# eBeth<br />
# Lynnae<br />
# Santiago<br />
# Liliana<br />
# Mike<br />
<br />
===Space Cadets===<br />
# Cliff Fortune<br />
# Darryl Kan<br />
# Richard Seymour<br />
<br />
===Thrift Store===<br />
# Aradan T<br />
# Brian K<br />
# Lynnae G<br />
# Liliana G<br />
# Mike M<br />
# Sean E<br />
<br />
===Staff===<br />
<br />
{{:Staff Collective Members}}<br />
<br />
===Technocrats===<br />
# Paul Munday<br />
# Ryan Niebur<br />
# Sean Ellefson<br />
# Vagrant Cascadian<br />
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[[Category: Meetings]]<br />
[[Category: Standing Committees]]</div>Mfall