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	<id>http://wiki.freegeek.org/index.php?action=history&amp;feed=atom&amp;title=Diagnosing_firefox_problems</id>
	<title>Diagnosing firefox problems - Revision history</title>
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	<updated>2026-04-22T03:42:03Z</updated>
	<subtitle>Revision history for this page on the wiki</subtitle>
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	<entry>
		<id>http://wiki.freegeek.org/index.php?title=Diagnosing_firefox_problems&amp;diff=52718&amp;oldid=prev</id>
		<title>Luiz at 19:18, 29 October 2010</title>
		<link rel="alternate" type="text/html" href="http://wiki.freegeek.org/index.php?title=Diagnosing_firefox_problems&amp;diff=52718&amp;oldid=prev"/>
		<updated>2010-10-29T19:18:37Z</updated>

		<summary type="html">&lt;p&gt;&lt;/p&gt;
&lt;table class=&quot;diff diff-contentalign-left diff-editfont-monospace&quot; data-mw=&quot;interface&quot;&gt;
				&lt;col class=&quot;diff-marker&quot; /&gt;
				&lt;col class=&quot;diff-content&quot; /&gt;
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				&lt;tr class=&quot;diff-title&quot; lang=&quot;en&quot;&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;← Older revision&lt;/td&gt;
				&lt;td colspan=&quot;2&quot; style=&quot;background-color: #fff; color: #202122; text-align: center;&quot;&gt;Revision as of 19:18, 29 October 2010&lt;/td&gt;
				&lt;/tr&gt;&lt;tr&gt;&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot; id=&quot;mw-diff-left-l2&quot; &gt;Line 2:&lt;/td&gt;
&lt;td colspan=&quot;2&quot; class=&quot;diff-lineno&quot;&gt;Line 2:&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;This inormation was lifted wholesale from [http://support.mozilla.com/en-US/questions/708035?page=2#answer-10807 here.]&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;This inormation was lifted wholesale from [http://support.mozilla.com/en-US/questions/708035?page=2#answer-10807 here.]&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;Issues of this sort are, unfortunately, more common &lt;del class=&quot;diffchange diffchange-inline&quot;&gt;and the &lt;/del&gt;we&amp;#039;d like them to be. However, they tend not to be cause by Firefox itself, but rather by software that is running either inside or alongside it, such as add-ons or firewalls. Since these issues have a broad span of possible causes, you need to diagnose your problems before fixing them. Follow these instructions to the line, as they&amp;#039;ll probably help you diagnose and fix the problems you&amp;#039;re having.&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;Issues of this sort are, unfortunately, more common &lt;ins class=&quot;diffchange diffchange-inline&quot;&gt; than &lt;/ins&gt;we&amp;#039;d like them to be. However, they tend not to be cause by Firefox itself, but rather by software that is running either inside or alongside it, such as add-ons or firewalls. Since these issues have a broad span of possible causes, you need to diagnose your problems before fixing them. Follow these instructions to the line, as they&amp;#039;ll probably help you diagnose and fix the problems you&amp;#039;re having.&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt; &lt;/td&gt;&lt;td style=&quot;background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;   1. &lt;/del&gt;run Firefox in safe-mode to disable all extensions, themes and plugins. If this fixes your problem, be it with RAM or CPU usage, then you know it&amp;#039;s a problem with add-ons (plugins, themes or extensions). Proceed to number 2. If safe-mode doesn&amp;#039;t fix your problem, then read bellow, after this list;&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;* &lt;/ins&gt;run Firefox in safe-mode to disable all extensions, themes and plugins. If this fixes your problem, be it with RAM or CPU usage, then you know it&amp;#039;s a problem with add-ons (plugins, themes or extensions). Proceed to number 2. If safe-mode doesn&amp;#039;t fix your problem, then read bellow, after this list;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;   2. &lt;/del&gt;update all extensions (go into Tools &amp;gt; Add-ons &amp;gt; Extensions &amp;gt; Find Updates), themes and plugins (see this page in your Firefox. If this doesn&amp;#039;t solve the issues, proceed to the following number;&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;* &lt;/ins&gt;update all extensions (go into Tools &amp;gt; Add-ons &amp;gt; Extensions &amp;gt; Find Updates), themes and plugins (see this page in your Firefox. If this doesn&amp;#039;t solve the issues, proceed to the following number;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;   3. &lt;/del&gt;disable all extensions, themes and plugins in your Firefox (not running safe-mode). This is temporary and for diagnostic purposes only. Being certain that, as in safe-mode, the problems you&amp;#039;re having have gone away, enable one plugin at a time. You should be certain that you actually want that plugin to be enabled. It&amp;#039;s best to keep the overall number of enabled plugins as low as possible. When you encounter problems, you know you&amp;#039;ve found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you&amp;#039;ve gone through them all. If you need support for a problematic plugin, you need to contact its author for support;&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;* &lt;/ins&gt;disable all extensions, themes and plugins in your Firefox (not running safe-mode). This is temporary and for diagnostic purposes only. Being certain that, as in safe-mode, the problems you&amp;#039;re having have gone away, enable one plugin at a time. You should be certain that you actually want that plugin to be enabled. It&amp;#039;s best to keep the overall number of enabled plugins as low as possible. When you encounter problems, you know you&amp;#039;ve found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you&amp;#039;ve gone through them all. If you need support for a problematic plugin, you need to contact its author for support;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;   4. &lt;/del&gt;enable one extension at a time. Again, be certain that you actually want that extension to be enabled. As with plguins, it&amp;#039;s best to keep the overall number of enabled extensions as low as possible. Also, try the theme you want to have installed so see if that is what&amp;#039;s causing the problem. When you encounter problems, you know you&amp;#039;ve found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you&amp;#039;ve gone through them all. Just the same as with plugins, if you need support for a problematic extension/plugin, you need to contact its author;&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;* &lt;/ins&gt;enable one extension at a time. Again, be certain that you actually want that extension to be enabled. As with plguins, it&amp;#039;s best to keep the overall number of enabled extensions as low as possible. Also, try the theme you want to have installed so see if that is what&amp;#039;s causing the problem. When you encounter problems, you know you&amp;#039;ve found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you&amp;#039;ve gone through them all. Just the same as with plugins, if you need support for a problematic extension/plugin, you need to contact its author;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td class=&#039;diff-marker&#039;&gt;−&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;del class=&quot;diffchange diffchange-inline&quot;&gt;   5. &lt;/del&gt;if you&amp;#039;ve followed my instructions above, you&amp;#039;re done! You&amp;#039;ve fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their authors for support.&lt;/div&gt;&lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;* &lt;/ins&gt;if you&amp;#039;ve followed my instructions above, you&amp;#039;re done! You&amp;#039;ve fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their authors for support.&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot;&gt; &lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt; &lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;&lt;td colspan=&quot;2&quot;&gt; &lt;/td&gt;&lt;td class=&#039;diff-marker&#039;&gt;+&lt;/td&gt;&lt;td style=&quot;color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;&quot;&gt;&lt;div&gt;&lt;ins class=&quot;diffchange diffchange-inline&quot;&gt;[[Category: Tech support]]&lt;/ins&gt;&lt;/div&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;/table&gt;</summary>
		<author><name>Luiz</name></author>
	</entry>
	<entry>
		<id>http://wiki.freegeek.org/index.php?title=Diagnosing_firefox_problems&amp;diff=52717&amp;oldid=prev</id>
		<title>Luiz: new page!@!!</title>
		<link rel="alternate" type="text/html" href="http://wiki.freegeek.org/index.php?title=Diagnosing_firefox_problems&amp;diff=52717&amp;oldid=prev"/>
		<updated>2010-10-29T19:16:48Z</updated>

		<summary type="html">&lt;p&gt;new page!@!!&lt;/p&gt;
&lt;p&gt;&lt;b&gt;New page&lt;/b&gt;&lt;/p&gt;&lt;div&gt;==Unknown Plugin Issues==&lt;br /&gt;
This inormation was lifted wholesale from [http://support.mozilla.com/en-US/questions/708035?page=2#answer-10807 here.]&lt;br /&gt;
&lt;br /&gt;
Issues of this sort are, unfortunately, more common and the we&amp;#039;d like them to be. However, they tend not to be cause by Firefox itself, but rather by software that is running either inside or alongside it, such as add-ons or firewalls. Since these issues have a broad span of possible causes, you need to diagnose your problems before fixing them. Follow these instructions to the line, as they&amp;#039;ll probably help you diagnose and fix the problems you&amp;#039;re having.&lt;br /&gt;
&lt;br /&gt;
   1. run Firefox in safe-mode to disable all extensions, themes and plugins. If this fixes your problem, be it with RAM or CPU usage, then you know it&amp;#039;s a problem with add-ons (plugins, themes or extensions). Proceed to number 2. If safe-mode doesn&amp;#039;t fix your problem, then read bellow, after this list;&lt;br /&gt;
   2. update all extensions (go into Tools &amp;gt; Add-ons &amp;gt; Extensions &amp;gt; Find Updates), themes and plugins (see this page in your Firefox. If this doesn&amp;#039;t solve the issues, proceed to the following number;&lt;br /&gt;
   3. disable all extensions, themes and plugins in your Firefox (not running safe-mode). This is temporary and for diagnostic purposes only. Being certain that, as in safe-mode, the problems you&amp;#039;re having have gone away, enable one plugin at a time. You should be certain that you actually want that plugin to be enabled. It&amp;#039;s best to keep the overall number of enabled plugins as low as possible. When you encounter problems, you know you&amp;#039;ve found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you&amp;#039;ve gone through them all. If you need support for a problematic plugin, you need to contact its author for support;&lt;br /&gt;
   4. enable one extension at a time. Again, be certain that you actually want that extension to be enabled. As with plguins, it&amp;#039;s best to keep the overall number of enabled extensions as low as possible. Also, try the theme you want to have installed so see if that is what&amp;#039;s causing the problem. When you encounter problems, you know you&amp;#039;ve found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you&amp;#039;ve gone through them all. Just the same as with plugins, if you need support for a problematic extension/plugin, you need to contact its author;&lt;br /&gt;
   5. if you&amp;#039;ve followed my instructions above, you&amp;#039;re done! You&amp;#039;ve fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their authors for support.&lt;/div&gt;</summary>
		<author><name>Luiz</name></author>
	</entry>
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