FAQ for phone call response - Revision history

Ali: better link to Pickups Intake

2010-08-17T18:45:27Z

better link to Pickups Intake

Rfs at 22:06, 6 July 2010

2010-07-06T22:06:27Z

Ideath: data should be merged

2009-05-14T00:24:53Z

data should be merged

Sophia at 22:22, 11 April 2009

2009-04-11T22:22:08Z

MaryKate at 00:17, 12 February 2009

2009-02-12T00:17:43Z

MaryKate at 23:57, 11 February 2009

2009-02-11T23:57:51Z

MaryKate at 18:23, 2 February 2009

2009-02-02T18:23:22Z

MaryKate at 18:21, 2 February 2009

2009-02-02T18:21:44Z

MaryKate at 02:37, 4 January 2009

2009-01-04T02:37:35Z

MaryKate at 02:36, 4 January 2009

2009-01-04T02:36:59Z

@@ Line 39: / Line 39: @@
 *  Do you make pickups?
-:a. Yes, we have a truck to pick up large quantities of equipment.  There are fees associated with this service.
+:a. Maybe.  Follow [[Pickups Intake|these]] instructions on what to do.
 *Do you take credit cards?

@@ Line 40: / Line 40: @@
 :a. Yes, we have a truck to pick up large quantities of equipment.  There are fees associated with this service.
-Mary Kate can teach you how to take this information properly. See [[Pickups for Money]].
+Mary Kate can teach you how to take this information properly. See [[Pickups Intake]].
 *Do you take credit cards?

@@ Line 1: / Line 1: @@
 The questions listed below are those most frequently asked of callers to Free Geek.  They are followed by suggested responses.  I recommend that each Front Desk worker have these questions handy and periodically review each for a quicker response. For a categorized list of info: [[Answering_the_phone]]
@@ Line 9: / Line 12: @@
 :Thank you for your inquiry.  We will give you all the information you need at our tour.  We are open Tuesday through Saturday, 11am to 7PM.  We have two tours each day, one at 12PM and another at 5PM.  We also offer a tour in Spanish at 2PM every Saturday. Scheduling isn't necessary to take the tour, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
-*What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?
+*What time am I supposed to arrive today OR I can't remember when I'm suppose to arrive today?
 :a. ask them what program they are in, Build or Adoption (24 hour program)
@@ Line 37: / Line 40: @@
 :a. Yes, we have a truck to pick up large quantities of equipment.  There are fees associated with this service.
-Mary Kate can teach you how to take this information properly. See wiki: [[Pickups_for_Money]].
+Mary Kate can teach you how to take this information properly. See [[Pickups for Money]].
 *Do you take credit cards?
@@ Line 43: / Line 46: @@
 :Yes, we do accept both MasterCard and VISA.  We do not accept American Express and Discover.
-*I have personal information on my Hard Drive, do you remove the information and provide a guarantee?
+*I have personal information on my hard drive, do you remove the information and provide a guarantee?
 :No, we do not give guarantees, but we do wipe the hard drive clean, so that the information is irretrievable, then we place our own operating system on the hard drive.  If the hard drive can not be used, we recycle it by taking the screws out and putting each component into a different bin for recycling.
-*Do you charge for Donations?
+*Do you charge for donations?
-:Yes, in some cases we are required to charge a fee, for televisions and monitors.  This will apply only beyond a certain quantity, based on whether you are an individual, non-profit, small or large business.  Please call the front desk at 503.232.9350 for more information.  We also have a suggested fee associated with every item.  The suggested fee is not required, but if you can help us out it will be greatly appreciated.
+:Yes, in some cases we are required to charge a fee, for televisions and monitors.  This will apply only beyond a certain quantity, based on whether you are an individual, non-profit, small or large business.  Please call the front desk at {{phone}} for more information.  We also have a suggested fee associated with every item.  The suggested fee is not required, but if you can help us out it will be greatly appreciated.
 [[Category: Front Desk]]

@@ Line 7: / Line 7: @@
 *I'd like to know more about your program, can you give me information?
-:Thank you for your inquiry.  We will give you all the information you need at our tour.  We are open Tuesday through Saturday, 11am to 7PM.  We have two tours each day, one at 12PM and another at 6PM.  We also offer a tour in Spanish at 2PM every Saturday. Scheduling isn't necessary to take the tour, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
+:Thank you for your inquiry.  We will give you all the information you need at our tour.  We are open Tuesday through Saturday, 11am to 7PM.  We have two tours each day, one at 12PM and another at 5PM.  We also offer a tour in Spanish at 2PM every Saturday. Scheduling isn't necessary to take the tour, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
 *What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?
@@ Line 21: / Line 21: @@
 :b. If necessary, make sure they know that we do not accept: copiers, Microwaves, large appliances and items having a lot of wood on them.
 :c. let them know that we accept all computers and computer related equipment. We will take software, but for the most part it will be automatically recycled as we do not use Microsoft operating systems.
 *I'd like to cancel for today, can I reschedule over the phone?
@@ Line 44: / Line 42: @@
 :Yes, we do accept both MasterCard and VISA.  We do not accept American Express and Discover.
 *I have personal information on my Hard Drive, do you remove the information and provide a guarantee?

@@ Line 7: / Line 7: @@
 *I'd like to know more about your program, can you give me information?
-:Thank you for your inquiry.  We don't give information over the phone.  All you need to do is come down for a tour.  We are open Tuesday through Saturday, 11am to 7PM.  We have two tours each day, one at 12PM and another at 6PM.  We also offer a tour in Spanish at 2PM every Saturday. Scheduling isn't necessary, but do be here 5 minutes early.  If you want to join our program, we'll sign you up right after the tour.
+:Thank you for your inquiry.  We will give you all the information you need at our tour.  We are open Tuesday through Saturday, 11am to 7PM.  We have two tours each day, one at 12PM and another at 6PM.  We also offer a tour in Spanish at 2PM every Saturday. Scheduling isn't necessary to take the tour, but do be here 5 minutes early. If you want to join our program, we'll sign you up right after the tour.
 *What time am I suppose to arrive today OR I can't remember when I'm suppose to arrive today?
@@ Line 32: / Line 32: @@
 :a. Yes, we have a community service program
-:b. You'll need to come in for a tour before signing up
+:b. You must be pre-screened (via phone or in person)
-:c. Please bring your paper work, as after the tour, we'll sign you up
+:c. After you've been approved, you'll need to come in for a tour before signing up to start working
 *  Do you make pickups?

@@ Line 18: / Line 18: @@
 *Do you accept what I have to donate?
-:a. Have a "receiving donation form" handy to answer this question
+:a. Have a "Free Geek contribution slips" handy to answer this question
-:b. ALWAYS tell them that we have one required fee, which is $10 per monitor working or not
+:b. If necessary, make sure they know that we do not accept: copiers, Microwaves, large appliances and items having a lot of wood on them.
-:c. We cannot accept monitors with broken or exposed CRTs. Metro recycling will take them, for a fee.
+:c. let them know that we accept all computers and computer related equipment. We will take software, but for the most part it will be automatically recycled as we do not use Microsoft operating systems.
 :   NOTE: We do accept MAC software and manuals

← Older revision		Revision as of 02:37, 4 January 2009
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	: NOTE: We do accept MAC software and manuals		: NOTE: We do accept MAC software and manuals
−

	*I'd like to cancel for today, can I reschedule over the phone?		*I'd like to cancel for today, can I reschedule over the phone?