Formal Complaint Procedure - Revision history

Mkille at 03:17, 23 August 2013

2013-08-23T03:17:43Z

Mkille at 18:31, 26 July 2012

2012-07-26T18:31:37Z

Rfs: Created page with "Free Geek provides a formal complaint procedure for all staff in order to provide an clear avenue for resolution of complaints. Complaints should be submitted by email to hr@fre…"

2012-03-31T19:41:54Z

Created page with "Free Geek provides a formal complaint procedure for all staff in order to provide an clear avenue for resolution of complaints. Complaints should be submitted by email to hr@fre…"

New page

Free Geek provides a formal complaint procedure for all staff in order to provide an clear avenue for resolution of complaints.

Complaints should be submitted by email to hr@freegeek.org. Staff members should use your free geek email account when submitting the complaint to ensure the complaint will be correctly sent to HR. Staff members should include the word "complaint" in the subject of the email, and provide sufficient details for allowing Free Geek to act on the complaint.

Any staff member who believes a violation of the collective bargaining agreement is occurring should note this in the text of the complaint.

If confidentiality is called for, staff members should submit the complaint in writing to a staff collective member of their choosing. That staff collective member will then forward the content of the complaint to hr@freegeek.org, removing names as necessary to ensure confidentiality.

Free Geek will acknowledge receipt of all complaints within one business day of receipt, and report back to the complainant any follow-up action taken within two weeks

Free Geek maintains an open-door policy. Any staff member may express concerns to any member of the staff collective. Complaints are best handled, however, by following the above stated procedure.

[[Category:HR]]

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-Free Geek provides a formal complaint procedure for all staff in order to provide an clear avenue for resolution of complaints.
+Free Geek maintains an open-door policy. You can express concerns to any manager. We have learned that complaints get resolved best, however, when people follow our formal complaint procedure. We established this procedure in order to provide a clear and unambiguous avenue for resolving complaints.
-Complaints should be submitted by email to hr@freegeek.org. Staff members should use your free geek email account when submitting the complaint to ensure the complaint will be correctly sent to HR. Staff members should include the word "complaint" in the subject of the email, and provide sufficient details for allowing Free Geek to act on the complaint.
+You should submit your complaint by email to hr@freegeek.org with the word "complaint" in the subject of the email. Please provide sufficient details to allow management to act on the complaint. For example, “there is a leaky faucet in the second bathroom by the breakroom” is more helpful than, “a bathroom has a problem.” If you believe that a violation of the Collective Bargaining Agreement is occurring, it helps to make a note of it in the text of the complaint as well. (Please note: if you are a bargaining unit employee, it is not required that you follow this complaint procedure in order to file a union grievance.)
-Any staff member who believes a violation of the collective bargaining agreement is occurring should note this in the text of the complaint.
+If you are especially concerned about confidentiality, you can submit your complaint in writing to a manager of your choosing. That manager will then forward the content of the complaint to hr@lists.freegeek.org, removing names and other details as necessary to ensure confidentiality.
-If confidentiality is called for, staff members should submit the complaint in writing to a staff collective member of their choosing. That staff collective member will then forward the content of the complaint to hr@freegeek.org, removing names as necessary to ensure confidentiality.
+Whenever Free Geek hears a complaint of sexual harassment, whether or not that complaint is made formally or includes a request for action, we will conduct a prompt, thorough and impartial investigation and take appropriate steps to resolve the situation. Investigations and resolutions will respect people's confidentiality as much as possible, but they will also take into account the seriousness of the complaint and whether it forms part of a pattern of complaints.
 [[Category:HR]]

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 If confidentiality is called for, staff members should submit the complaint in writing to a staff collective member of their choosing. That staff collective member will then forward the content of the complaint to hr@freegeek.org, removing names as necessary to ensure confidentiality.
-Free Geek will acknowledge receipt of all complaints within one business day of receipt, and report back to the complainant any follow-up action taken within two weeks
+Free Geek will acknowledge receipt of all complaints within one business day of receipt, and report back to the complainant any follow-up action taken within two weeks. Free Geek will not tolerate any retaliation towards any employee for lodging a complaint.
 Free Geek maintains an open-door policy. Any staff member may express concerns to any member of the staff collective. Complaints are best handled, however, by following the above stated procedure.
 [[Category:HR]]