Front Desk Internship Training Checklist - Revision history

OmarVargas at 22:05, 18 June 2014

2014-06-18T22:05:24Z

Dheiber at 17:46, 8 April 2013

2013-04-08T17:46:05Z

Sgetman: /* Training Modules for Office Support Interns */

2013-01-10T04:28:06Z

Training Modules for Office Support Interns

Liliana: /* Training Modules for Office Support Interns */

2012-11-28T20:21:45Z

Training Modules for Office Support Interns

Kpulaski at 23:08, 15 May 2012

2012-05-15T23:08:08Z

Kpulaski at 22:50, 15 May 2012

2012-05-15T22:50:36Z

Kpulaski at 18:47, 27 April 2012

2012-04-27T18:47:27Z

Kpulaski: /* Training Modules for Office Support Interns */

2012-04-27T18:45:22Z

Training Modules for Office Support Interns

Scrump: /* Training Modules for Office Support Interns */

2012-03-08T20:31:13Z

Training Modules for Office Support Interns

Scrump: /* Training Modules for Office Support Interns */

2012-02-19T00:04:24Z

Training Modules for Office Support Interns

@@ Line 10: / Line 10: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| PRIOR TO FIRST DAY
 !| Date
@@ Line 23: / Line 23: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| PAPERWORK
 !| Date
@@ Line 43: / Line 43: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| IT - PERMISSIONS & LOG-INS
 !| Date
@@ Line 57: / Line 57: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| PROGRAM INFORMATION
 !| Date
@@ Line 80: / Line 80: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| USING THE DATABASE
 !| Date
@@ Line 118: / Line 118: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| ANSWERING THE TELEPHONE
 !| Date
@@ Line 140: / Line 140: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| VOLUNTEER DESK DUTIES
 !| Date
@@ Line 174: / Line 174: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| FREE GEEK POLICIES
 !| Date
@@ Line 198: / Line 198: @@
 {| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
-|- style="background:black; color:white"
+|- style="background:black; color:black"
 !| OTHER INFORMATION
 !| Date

@@ Line 48: / Line 48: @@
 !| Trainee Initials
 !| Trainer Initials
 |-
 || Add to email lists: frontdesk, etc ||  ||  ||
@@ Line 71: / Line 67: @@
 || Language, lingo, and jargon -- [[Volunteer Scheduling Keywords]] ||  ||  ||
 |-
-|| The different areas within Adoption: Receiving, Recycling (Bench, Table), Printerland ||  ||  ||
+|| The different areas within Adoption: Receiving, Recycling (Bench, Table) ||  ||  ||
 |-
 || The different areas within Build: Prebuild (Hardware ID, System Evaluation), Build/Assembly (Quality Control, Build Workshop), Post-Build (Laptops, Macintosh, Server Build, Advanced Testing) ||  ||  ||
@@ Line 183: / Line 179: @@
 !| Trainee Initials
 !| Trainer Initials
 |-
 || Breaks (how and when to take them) ||  ||  ||
@@ Line 217: / Line 209: @@
 |-
 || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes  ||  ||  ||
 |-
 || Continued learning: taking classes and volunteering in other areas ||  ||  ||
 |-
 || Supply request: know what you need, ask BEFORE out ||  ||  ||

@@ Line 34: / Line 34: @@
 |-
 || '''''[[General Conduct Guidelines]]''''' ||  ||  ||
 |-
 || '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info ||  ||  ||

← Older revision		Revision as of 20:21, 28 November 2012
Line 227:		Line 227:
	\|-		\|-
	\|}		\|}
		+	[[Category: Volunteer Training]]

← Older revision		Revision as of 23:08, 15 May 2012
Line 227:		Line 227:
	\|-		\|-
	\|}		\|}
−
−	~~[[Category:Volunteer Internships]]~~
−	~~[[Category:Front Desk]]~~
−	~~[[Category:Training]]~~
−	~~[[Category:Hiring]]~~
−	~~[[Category:Howto]]~~

@@ Line 216: / Line 216: @@
 || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes  ||  ||  ||
 |-
-|| Front Desk working group meetings: 2nd Saturday of the Month from 9:00 - 9:45 am.  Attendance is optional but please review meeting notes. ||  ||  ||
+|| [[Volunteer and Community Interface]] - This group meets on the 2nd, 3rd, 4th, and 5th Tuesday of each month, at 9:00 AM. Attendance is optional but please review meeting notes. ||  ||  ||
 |-
 || Continued learning: taking classes and volunteering in other areas ||  ||  ||

← Older revision		Revision as of 18:47, 27 April 2012
Line 229:		Line 229:

	[[Category:Volunteer Internships]]		[[Category:Volunteer Internships]]
		+	[[Category:Front Desk]]
		+	[[Category:Training]]
		+	[[Category:Hiring]]
		+	[[Category:Howto]]

@@ Line 67: / Line 67: @@
 || Adoption vs. Build ||  ||  ||
 |-
-|| Language, lingo, and jargon ||  ||  ||
+|| Language, lingo, and jargon -- [[Volunteer Scheduling Keywords]] ||  ||  ||
 |-
 || The different areas within Adoption: Receiving, Recycling (Bench, Table), Printerland ||  ||  ||

@@ Line 98: / Line 98: @@
 || The difference between hours and points ||  ||  ||
 |-
-|| Scheduling volunteers for shifts (future shifts and walk-ins) ||  ||  ||
+|| Scheduling volunteers for shifts (future shifts, walk-ins, which shifts can be split, etc.) ||  ||  ||
 |-
 || Refreshing the schedule frequently and not overwriting already-scheduled shifts ||  ||  ||

@@ Line 72: / Line 72: @@
 |-
 || The different areas within Build: Prebuild (Hardware ID, System Evaluation), Build/Assembly (Quality Control, Build Workshop), Post-Build (Laptops, Macintosh, Server Build, Advanced Testing) ||  ||  ||
 |-
 || Disbursement basics: how, when, and why disbursements happen ||  ||  ||
@@ Line 97: / Line 99: @@
 |-
 || Scheduling volunteers for shifts (future shifts and walk-ins) ||  ||  ||
 |-
 || Printing out volunteer hours ||  ||  ||
@@ Line 106: / Line 110: @@
 || CLASSES: finding class information, scheduling volunteers for classes ||  ||  ||
 |-
-|| CLASSES: scheduling non volunteers for classes ||  ||  ||
+|| CLASSES: scheduling non-volunteers for classes ||  ||  ||
 |-
 || INTERMEDIATE: merging duplicate records for a volunteer ||  ||  ||
@@ Line 132: / Line 136: @@
 || Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom  ||  ||  ||
 |-
-|| Making class reminder calls: Prebuild (Hardware ID, System Evaluation) and classes ||  ||  ||
+|| Making reminder calls: Prebuild (Hardware ID, System Evaluation) and classes ||  ||  ||
 |-
 |}
@@ Line 145: / Line 149: @@
 |-
 || Review the Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' ||  ||  ||
 |-
 || '''''[[Making coffee]]''''' ||  ||  ||
 |-
 || Printing and restocking handouts and forms from '''''[[Dead Trees]]''''' ||  ||  ||
@@ Line 171: / Line 183: @@
 |-
 || "Toaster Oven" ||  ||  ||
 |-
 || '''''[[Bag Check Policy]]''''' ||  ||  ||