Hardware Donations Volunteer Training - Revision history

Kevin.Williams at 21:36, 25 July 2014

2014-07-25T21:36:54Z

AustinCrouch at 23:24, 22 April 2014

2014-04-22T23:24:31Z

AustinCrouch: /* Cords */

2013-02-08T00:20:07Z

Cords

AustinCrouch: /* The Warehouse */

2013-02-08T00:17:22Z

The Warehouse

Liane at 19:59, 29 January 2013

2013-01-29T19:59:48Z

AustinCrouch: /* The Tally Sheet */

2012-12-06T22:52:02Z

The Tally Sheet

AustinCrouch: /* Helping Donors */

2012-12-06T22:50:23Z

Helping Donors

AustinCrouch: /* Systems */

2012-12-06T22:44:30Z

Systems

AustinCrouch: /* The Tally Sheet */

2012-12-06T22:42:18Z

The Tally Sheet

AustinCrouch: /* Basic Testing */

2012-12-06T22:34:37Z

Basic Testing

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← Older revision		Revision as of 23:24, 22 April 2014
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	PRIORITIES		PRIORITIES
	# Our first priority is always helping donors.		# Our first priority is always helping donors.

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 ====Cords====
-*  When sorting out cords, the first place to look is at our bins, where the labels are purple. We save power cords ONLY if they are nicely wrapped up and this bin isn't overflowing. Otherwise, they can be recycled into this shopping cart, which we call the Danger Cart. For these bins, look at the label or inside the bin to see if your cable end matches the ones in there.  Wrap them with rubberbands that we keep on this wall. We put ribbon cables and thin colored wire here on the top shelf. USB and ethernet cables go here (we always recycle phone cords).  We have a couple more bins down here for DVI, VGA, and other less common cords. Anytime you get a wall wart, wrap it with a rubberband and place it into this bin - later someone will sort them to determine if we need them.
+*  When sorting out cords, the first place to look is at our bins/boxes. We save power cords ONLY if they are nicely wrapped up and this bin isn't overflowing. Otherwise, they can be recycled into this shopping cart, which we call the Danger Cart. For these bins, look at the label or inside the bin to see if your cable end matches the ones in there.  Wrap them with rubberbands that we keep in the basket on the table.. We put ribbon cables and thin colored wire here on the top shelf. USB and ethernet cables go here (we always recycle phone cords).  We have a couple more bins down here for DVI, VGA, and other less common cords. Anytime you get a wall wart, wrap it with a rubberband and place it into this bin - later someone will sort them to determine if we need them.
-* The next place we check when sorting out cords is the cord wall. These are cords that the store wants -- look at the pictures and look at the cord ends to make sure they match. If it matches, we'll give it to the store. Everything else can be recycled!
+* The next place we check when sorting out cords is the cord wall, otherwise known as the cord chart.  This chart should tell you what box the cord will go into and whether or not we are keeping them. For cords that the store wants -- look at the pictures and look at the cord ends to make sure they match -- then check the box number. If it matches, we'll give it to the store. Please ask if you have a cord you do not recognise or cannot find a match to on the chart.
 ====Computers====

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 ====The Warehouse====
 * Printerland - we bring all printers, scanners, and typewriters to Printerland and put them on these shelves (rather than on the floor). Keep the power cords with the printers if you can.
-* CRT Monitors - We are now recycling all CRT Monitors.  Bring to warehouse and put it on the floor in the CRT incoming area, and eventually they will get placed into a gaylord during Monitor Tetris andrecycled off-site.
+* CRT Monitors - We are now recycling all CRT Monitors.  Bring Covered CRT's to warehouse and put it on the floor in the CRT incoming area, and eventually they will get placed into a gaylord during Monitor Tetris andrecycled off-site.  Put Uncovered CRTs on the lowest shelf of the Large set of shelves behind the Covered CRT incoming area.
 * LCD Monitors - We now give these out to volunteers who complete our adoption program.  Bring to the warehouse and place on the shelves in the LCD Monitor incoming area near the tall recycling table.
 * Other - TVs go into this area that says "TV Incoming." UPS go on the bottom wooden shelve near the North east corner of the Warehouse behind Advanced Recycling incoming.  Beyond that, you shouldn't have to walk back here much, but if I send you back here, there's the sign that says "Recycler Check-In" if you have any questions.

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   Staff: depending on how busy it is & where your greatest need is (are there donors waiting? <br>
   is there a ton of small stuff or big stuff?), you can give the rest of this speech in any order
 ===PRIORITY #1: HELPING DONORS / TALLY SHEETS===

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 * All of the smaller items are listed alphabetically on the rest of the sheet.
 ** Multi-function printers are ones that print and scan.
-** PDAs/cell phones/MP3 players are grouped together.
+** PDAs/older cell phones/MP3 players are grouped together.
 ** When you get a big box of miscellaneous items, just count up the items that you can (like mice and keyboards) and then you can count the rest as a bag or box of miscellaneous.

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 * When a person walks in through our door, ask them if they're here to donate. Sometimes people walk in here thinking that it's the thrift store, but it's not, so point them in the right direction - we have to be gatekeepers in receiving so that no random people are wandering around the building.
 * If a donor is carrying a gizmo, you can tell them to put it down on the cart; if they have stuff in their car, ask them if they need a cart to help bring it in. Follow them to their car with a cart, and make sure they come back here so one of the staff members can tally it! Don't let the donor get away.
-* ''If the volunteer seems competent, explain the tally sheet:'' Write down how many of each type of item is being donated on the tally sheet. If you use tally marks to quickly count a large donation, be sure to convert the tally marks into numerals; otherwise, the front desk can't tell if we received 2 items or 11.
+* Only staff can tally items!!  Write down how many of each type of item is being donated on the tally sheet. If you use tally marks to quickly count a large donation, be sure to convert the tally marks into numerals; otherwise, the front desk can't tell if we received 2 items or 11.
-* After you finish tallying, ask the donor if it's their first time at Free Geek. If it is, show them where the Receipts and Contributions desk is and tell them that they can finish out their donation here. If the donor has been here before, usually they know where to go, but keep an eye on them in case they don't know which desk to go to. Make it seem like going to the receipts desk is part of the donation process - don't make it an option! This way, we can tell them more about Free Geek and ask them if they'd like to make a monetary contribution as well.
+* After you finish tallying, ask the donor if it's their first time at Free Geek. If it is, show them where the Receipts and Contributions desk is and tell them that they can finish out their donation here. If the donor has been here before, usually they know where to go, but keep an eye on them in case they don't know which desk to go to. Make it seem like going to the receipts desk is part of the donation process.  This way, we can tell them more about Free Geek and ask them if they'd like to make a monetary contribution as well.
 * If the donor refuses to take the slip to the front desk, ask them for their zip code and write it down at the bottom of the tally sheet. Tally everything and then personally hand it to a front desk worker.

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 ====Systems====
 * Computer systems should get cleared off the carts first and brought into System Eval. When you put them on the pile, stack them with the face forward like this. Be sure to not stack them above this brown paint line on the wall or outside of this tape line on the ground for safety reasons. Practice safe stacking - don't make mushroom-sized stacks by putting a large system on top of a smaller one. And don't stack anything on top of cases with a side panel missing.
 * We now put Apple/Mac towers that do NOT have a CRT or LCD screen over here on the left side of the pillar.
 * The only other reason we walk into this room is to bring them hard drives and power supplies. Hard drives go into this green bin that says "Hard Drives from Receiving" - and please set them down gently because they're fragile. 3 1/2" hard drives, 2 1/2" laptop hard drives, and external hard drives (and their cords) should go here. Power supplies go into this bin on the ground.

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 ====The Tally Sheet====
 * The big stuff -- monitors, TVs, and computers -- are all here at the top of the sheet.
 ** We mark computer towers as "Systems" on this row, and we distinguish whether they are Macs or not. Even if you receive just a barebones case with nothing in it, it should be marked as a System because that's how it gets recycled.
 ** There are two types of monitors - LCD (Liquid Crystal Display) and CRT (Cathode Ray Tube). LCDs are the new, thin, flat screen monitors, and CRTs are the older, heavy types.  Be careful to mark monitors and systems separately in their correct spots - the only time you would ever mark "System w/CRT" or "System w/LCD" would be if the computer and monitor are in the same body (like old Macs). -- ''Staff: I made a [[Media:Tallysheetcrt.odt‎|display]] to demonstrate this; it's on the bulletin board''

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 ====Basic Testing====
 * Mice go into this bin, with the mouse part down and the tails out. You can immediately recycle mice that have no scroll button or are yellowed or dirty. Mac mice go here, too, if they are newer (oval) rather than older (round).
-* Keyboards go into this incoming keyboard shelf. Again, if it's dirty or yellowed, immediately recycle it. We put Mac keyboards over here only if they have the eject button (upward arrow). This small cart is the keyboard graveyard, and it's only for keyboards that are already cut and getting recycled.
+* Keyboards go into this incoming keyboard shelf. Again, if it's dirty or yellowed, immediately recycle it. We put Mac keyboards over here only if they have the eject button (upward arrow). The small cart located in this area is the keyboard graveyard, and it's only for keyboards that are already cut and getting recycled.
 * When we get a speaker set, we bring it to this area and put all of its components into a paper bag. Make sure that the speaker is powered by an external power supply -- if you're unsure, just ask one of the staff members.