Hardware Grants Responses - Revision history

Bkoenig: Page has been migrated to Google Drive

2014-05-23T19:33:08Z

Page has been migrated to Google Drive

Dheiber at 18:34, 28 March 2014

2014-03-28T18:34:07Z

Dheiber at 21:43, 9 July 2013

2013-07-09T21:43:46Z

Dheiber at 20:43, 9 July 2013

2013-07-09T20:43:21Z

Dheiber: /* Rejected */

2012-12-05T19:15:56Z

Rejected

Dheiber: /* Rejected */

2012-12-05T19:13:08Z

Rejected

Dheiber: /* Rejected */

2012-12-05T19:06:07Z

Rejected

Dheiber at 19:27, 2 October 2012

2012-10-02T19:27:49Z

Dheiber at 22:32, 25 August 2012

2012-08-25T22:32:33Z

Dheiber: /* Pick Up Notice */

2012-08-22T17:27:33Z

Pick Up Notice

← Older revision		Revision as of 19:33, 23 May 2014
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		+	[https://docs.google.com/document/d/1EAUgSVa0h2amHlPzEMZZ2hyyx5v0H7GIW9bT-057HMI/edit?usp=sharing Link]

	==Approved==		==Approved==

← Older revision		Revision as of 18:34, 28 March 2014
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	==Approved==		==Approved==
	===Easy items===		===Easy items===

@@ Line 3: / Line 3: @@
 _____''' 'Dear' or 'Hi' their name,_____'''
-My name is _____'''your name_____''', and I'm your Free Geek grant shepherd. As your shepherd, I'll be making sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
+My name is _____'''your name_____''', and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
 I can give you _____'''approved hardware_____''' during one of these times:
@@ Line 35: / Line 35: @@
 '''_____ 'Dear' or 'Hi' their name,_____'''
-My name is _____'''your name_____''', and I'm your Free Geek grant shepherd. As your shepherd, I'll be making sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
+My name is _____'''your name_____''', and I'm the Grants intern handling your request. My goal is to make sure that your hardware needs are met as much as possible. I'm writing to tell you that the _____'''organization name_____''' grant application has been approved.
-I am writing to let you know that I have added _____'''wait listed hardware_____''' to our wait list. _____'''for laptops>:''' I will let you know when _____'''they are/it is_____''' available - the wait is estimated to be anywhere from 2 and 1/2 to 3 months.'''for LCDs>:'''I will let you know when _____'''they are/it is_____''' available - the wait is estimated to be about 2-3 weeks.  '''_____Available hardware is/are_____''' available now.  If you would like to pick up these items before your wait listed items are available, please contact me so that we can arrange a pick up time.
+I have added _____'''wait listed hardware_____''' to our wait list. Due to the nature of our program it is very difficult to estimate exactly how long it will take for us to have these items prepared for you. If the period extends beyond 90 days, we may consider the request "unfillable at this time." We will let you know if that is the case.  '''_____Available hardware is/are_____''' available now.  If you would like to pick up these items before your wait listed items are available, please contact me so that we can arrange a pick up time.
@@ Line 56: / Line 56: @@
 ===Server Grant Request===
-Since we have been receiving an increase in requests for servers, we will need this information before we can continue with your request:
+In order to adequately satisfy your request for servers, we will need this information before we can continue with your request:
 Why do you need a server vs. a PC?:

@@ Line 13: / Line 13: @@
 If no time given works for you, tell me and we can work something out. The day you (or another representative from _____'''organization name_____''') come to pick up your grant, let the front desk person know that you are looking for me (_____'''your name_____''') for a grant. Additionally, if possible, please bring print outs of our e-mail correspondence.
-_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Ubuntu Linux (more info can be found at ubuntu.com) as an operating system. Ubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Ubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
+_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
-_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Ubuntu Linux as an operating system, and Ubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Ubuntu Linux.)
+_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Xubuntu Linux.)
 Thank you!
@@ Line 40: / Line 40: @@
-_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Ubuntu Linux (more info can be found at ubuntu.com) as an operating system. Ubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Ubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
+_____'''only include the following if they are receiving PC systems_____'''All PC systems and PC laptops that Free Geek gives out come installed with Xubuntu Linux (more info can be found at Xubuntu.com) as an operating system. Xubuntu Linux is free and open-source, which means it costs $0 to operate and there are people all around the world who are constantly developing it. It runs well on older as well as current PCs and works with most printers, scanners, cameras, etc. You are free to do whatever you'd like with your organization's computers, including installing another operating system like Windows XP or Vista. However, if you choose to keep Xubuntu on your computer Free Geek will provide tech support for up to one year after you receive your computer.
-_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Ubuntu Linux as an operating system, and Ubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Ubuntu Linux.)
+_____'''only include the following if they are receiving Mac systems_____'''All PowerPC Mac systems and Mac laptops that Free Geek gives out do not come installed with any operating system. It is the responsibility of your organization to install an operating system like Mac OSX on the computers you receive.  Free Geek unfortunately cannot provide tech support for systems that do not have Xubuntu Linux as an operating system, and Xubuntu Linux does not work very well on PowerPC Mac computers. (PowerPCs are the vast majority of what we grant out.  Were we to grant out any Intel Macs, these would come with Xubuntu Linux.)
 Thank you!

@@ Line 125: / Line 125: @@
 '''_____ 'Dear' or 'Hi' their name,_____'''
-Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not currently offer the equipment you requested through our Hardware Grants program.  We do not receive enough working items that you requested to be able to grant them out to all organizations equally. We may offer these items in our thrift store, and would be happy to extend a 20% grant discount to you if that is the case.  _____'''offer alternatives, if available._____'''
+Unfortunately, your request cannot be fulfilled at this time as Free Geek does not currently offer this equipment through our Hardware Grants program.  We do not receive enough working items that you requested to be able to make them equally available to organizations. We may offer these items in our thrift store, and would be happy to extend a 20% grant discount to you if that is the case. If you are interested in this possibility, please let me know so I can make the necessary arrangements.  _____'''offer alternatives, if available._____'''
-Best wishes,
+Thank you for understanding,
 _____'''your name_____'''

@@ Line 97: / Line 97: @@
 '''_____ 'Dear' or 'Hi' their name,_____'''
-Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking computers up from our Portland location and then shipping them to you, please consider reapplying.
+Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking up unpackaged grant items from our Portland location and then shipping them to you, please consider reapplying.
 Best wishes,

@@ Line 97: / Line 97: @@
 '''_____ 'Dear' or 'Hi' their name,_____'''
-My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. Free Geek does not have the means to ship equipment at this time. If you know a local area contact, that is someone who can be responsible for picking computers up from our Portland location and then shipping them to you, please contact me.
+Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking computers up from our Portland location and then shipping them to you, please consider reapplying.
 Best wishes,
@@ Line 103: / Line 103: @@
 _____'''your name_____'''
-_____'''your title_____'''
+Hardware Grants Volunteer
 (503) 232-9350 ext. 116
@@ Line 112: / Line 110: @@
 '''_____ 'Dear' or 'Hi' their name,_____'''
-Unfortunately, the hardware grant request for your organization cannot be fulfilled at this time as Free Geek does not have the means to package and/or ship equipment. If you know a local area contact, that is someone who can be responsible for picking computers up from our Portland location and then shipping them to you, please consider reapplying.
+My name is _____'''your name_____''', and I'm writing to let you know that the hardware grant request for _____'''organization name_____''' cannot be completed at this time. Currently Free Geek cannot grant computers to _____'''organization type, offer explanation._____'''
 Best wishes,
@@ Line 118: / Line 116: @@
 _____'''your name_____'''
-Hardware Grants Volunteer
+_____'''your title_____'''
 (503) 232-9350 ext. 116

← Older revision		Revision as of 17:27, 22 August 2012
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	Thank you for your patience,		Thank you for your patience,
		+
	_____'''your name_____'''		_____'''your name_____'''