ISP (PPS) - Revision history

Rfs: ISP Program Planning Sheet moved to ISP (PPS)

2006-11-30T02:51:13Z

2006-08-15T19:00:53Z

Benefits

2006-08-15T18:57:38Z

Benefits

2006-08-15T18:55:06Z

Benefits: some projected numbers - ouch

2006-08-05T00:13:56Z

Costs and potential costs

2006-08-05T00:12:55Z

Measuring Success

2006-08-05T00:10:46Z

Measuring Success

2006-08-05T00:03:04Z

Benefits

2006-08-04T23:57:01Z

Benefits

2006-08-04T23:56:31Z

Benefits

@@ Line 68: / Line 68: @@
 % = $4.55/customer = 364/month
-monthly cost for 8 added tech support hours per week (presuming no overlap of the added time with other duties)
+monthly cost for 8 added tech support hours per week (presuming no overlap of the added time with other duties) at $11.00/hr.
   $370

@@ Line 62: / Line 62: @@
 We need to negotiate the actual percentage.  This is probably break-even income rather than a net increase.  Theoretically the income could rise if we sign adopters up when they take the class and have good retention.
 customers @ $13/month
 % = $2.60/customer = 208/month
 % = $3.25/customer = 260/month
 % = $3.90/customer = 312/month
 % = $4.55/customer = 364/month
 monthly cost for 8 added tech support hours per week (presuming no overlap of the added time with other duties)
-$370
+ $370
 ** If yes, how long would it take for the program to get to that point? immediately

@@ Line 61: / Line 61: @@
 ** If yes, how much income would be expected once the program is up and running? at current numbers of customers  $ 240-300 / month
 We need to negotiate the actual percentage.  This is probably break-even income rather than a net increase.  Theoretically the income could rise if we sign adopters up when they take the class and have good retention.
 ** If yes, how long would it take for the program to get to that point? immediately

← Older revision		Revision as of 00:13, 5 August 2006
Line 18:		Line 18:
	* What are the expected financial staffing costs of the program? (Include all costs to the organization such as salary, payroll taxes, and benefits.)		* What are the expected financial staffing costs of the program? (Include all costs to the organization such as salary, payroll taxes, and benefits.)

−	Direct support time would eventually rise, possibly to 40 hours per week depending on need, but would start with the 3-4 hours per day, expanded to 5 days a week. (~~15-~~20 man hours). Currently direct dedicated support time is 12 hours per week.	+	Direct support time would eventually rise, possibly to 40 hours per week depending on need, but would start with the 3-4 hours per day, expanded to 5 days a week. (20 man hours). Currently direct dedicated support time is 12 hours per week.

← Older revision		Revision as of 00:12, 5 August 2006
Line 87:		Line 87:

	[[Category:Program Planning Sheets]]		[[Category:Program Planning Sheets]]
		+	[[Category:Tech support]]

← Older revision	Revision as of 02:51, 30 November 2006
(No difference)

@@ Line 73: / Line 73: @@
 == Measuring Success ==
 * How can the success of the program be measured?
+The program would be a limited success if it brought in as much as the additional tech support time cost.  Additional benchmarks would be based on the retention of new customers.  If we can expand the dialup freekbox customer base without adding much more to tech support, that would be a success.
 * For most income generating positions, the costs initially outweigh the benefits. If this is an income generating program, how long until it is expected to break even?
+It should be set up to break even immediately by making sure the additional hours match the additional income (negotiation still in progress.)
 * Outline a plan for implementing the program:
+**Get the basic tools from Coho necessary to do the work. -- DONE
 [[Category:Program Planning Sheets]]

@@ Line 59: / Line 59: @@
 == Benefits ==
 * Would the program generate income? YES
 ** If yes, how much income would be expected once the program is up and running? at current numbers of customers  $ 240-300 / month
-Theoretically the income could rise if we sign adopters up when they take the class and have good retention.
+We need to negotiate the actual percentage.  This is probably break-even income rather than a net increase.  Theoretically the income could rise if we sign adopters up when they take the class and have good retention.
 * How does the program support the mission of Free Geek?

@@ Line 69: / Line 69: @@
 The freekbox becomes a much more usable and valuable tool, and that much less likely to be converted to windows or left
- in a corner to accumulate dust.
+in a corner to accumulate dust.
 == Measuring Success ==