Information on how to get tech support - Revision history

MichaelWestwind: minor changes

2009-09-26T21:35:28Z

minor changes

Koopa at 18:23, 25 September 2009

2009-09-25T18:23:00Z

Ideath at 00:42, 14 May 2009

2009-05-14T00:42:09Z

MichaelWestwind: slight revision

2009-05-09T21:41:20Z

slight revision

Evilgold: changed hours to include thursday

2009-04-19T14:11:11Z

changed hours to include thursday

MichaelWestwind: option 5

2008-08-29T20:20:47Z

option 5

Jacob at 18:50, 29 May 2008

2008-05-29T18:50:31Z

MichaelWestwind at 02:21, 23 January 2008

2008-01-23T02:21:33Z

MichaelWestwind: a little revision

2007-08-05T23:59:33Z

a little revision

Elizabeth: instructions for front desk folks helping vols to get tech support

2007-08-05T00:18:00Z

instructions for front desk folks helping vols to get tech support

New page

This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.

*Tech Support Hours are from 3 to 6 pm, Tuesday, Wednesday, Friday and Saturday or by appointment.
** By phone - call the main Free Geek number during support hours - (503) 232-9350
** Walkin - Come to the reception area during tech support hours and they will direct you back to the tech support area
** Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).

*If a volunteer brings in a system outside of tech support hours, be sure to get this pertinent information before putting it it the Tech Support Office:
**volunteer name and geek ID number
**phone number
**date and time
**username and password for the box

@@ Line 1: / Line 1: @@
-This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
+This is a HowTo for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
-* Here general information about [[Tech Support|Tech Support]], including what we do and do not support.
+* Refer to the [[Tech Support|Tech Support]] page for general information, including what we do and do not support.
 * {{Tech Support Hours}}
 ** By phone - call the main Free Geek number during support hours - {{phone}}, then option 5
@@ Line 11: / Line 11: @@
 **phone number or email
 **date
-**username and password for the box or permission to change the password.
+**username and password for the box ''or'' permission to change the password.
 **a brief description of the problem
-Please sign or initial the form so we know who the volunteer talked to.  The forms should be available behind the front desk or in the tech support office, or can be printed out from [[Media:Techsupportintake.odt|here]] .
+Please initial the form so we know who the volunteer talked to.  The forms should be available behind the front desk, or can be printed out from [[Media:Techsupportintake.odt|here]].
 [[Category:Front Desk]]
 [[Category:Tech support]]

@@ Line 1: / Line 1: @@
 This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
 * {{Tech Support Hours}}
 ** By phone - call the main Free Geek number during support hours - {{phone}}, then option 5

@@ Line 1: / Line 1: @@
 This is a how to for those working at the front desk to better assist volunteers who need help from Tech Support Experts.
-*Tech Support Hours are from 3 to 6 pm, Tuesday through Saturday or by appointment.
+* {{Tech Support Hours}}
-** By phone - call the main Free Geek number during support hours - (503) 232-9350, then option 5
+** By phone - call the main Free Geek number during support hours - {{phone}}, then option 5
 ** Walkin - Come to the reception area during tech support hours and they will direct you back to the tech support area
 ** Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).

@@ Line 6: / Line 6: @@
 ** Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).
-*If a volunteer brings in a system outside of tech support hours, fill out a [[Media:Techsupportintake.odt|Tech Support Intake form]] with the following information and attach it to the system before putting it in the tech support office:
+*If a volunteer brings in a system outside of tech support hours, fill out a [[Media:Techsupportintake.odt|Tech Support Intake form]] and attach it to the box. Make sure that the following information especially gets on the form.
 **volunteer name and geek ID number (or the source of the box for store boxes and grants)
 **phone number or email
 **date
-**username and password for the box
+**username and password for the box or permission to change the password.
 **a brief description of the problem

@@ Line 6: / Line 6: @@
 ** Email - send an email to support AT freegeek.org (this of course can be done at any time, not just tech support hours).
-*If a volunteer brings in a system outside of tech support hours, fill out a [http://web.freegeek.org/deadtrees/techsupportintake.ps Tech Support Intake form] with the following information and attach it to the system before putting it in the tech support office:
+*If a volunteer brings in a system outside of tech support hours, fill out a [[Media:Techsupportintake.odt|Tech Support Intake form]] with the following information and attach it to the system before putting it in the tech support office:
 **volunteer name and geek ID number (or the source of the box for store boxes and grants)
 **phone number or email
@@ Line 13: / Line 13: @@
 **a brief description of the problem
-Please sign or initial the form so we know who the volunteer talked to.  The forms should be available behind the front desk or in the tech support office, or can be printed out from [http://web.freegeek.org/deadtrees/techsupportintake.ps here].
+Please sign or initial the form so we know who the volunteer talked to.  The forms should be available behind the front desk or in the tech support office, or can be printed out from [[Media:Techsupportintake.odt|here]] .
 [[Category:Front Desk]]
 [[Category:Tech support]]