Issues Arising in Tech Support - Revision history

Michaelkelly at 20:55, 24 May 2012

2012-05-24T20:55:02Z

Paulm: /* Issues Arising in Tech Support */

2012-01-24T19:06:34Z

Issues Arising in Tech Support

MichaelWestwind: /* Issues Arising in Tech Support */

2010-12-10T19:30:45Z

Issues Arising in Tech Support

Rfs at 20:25, 9 December 2010

2010-12-09T20:25:23Z

Paulm: Issues arising in Tech Support moved to Issues Arising in Tech Support: mis capitialisation

2010-12-09T19:24:40Z

Issues arising in Tech Support moved to Issues Arising in Tech Support: mis capitialisation

Paulm: /* Issues Arising in Tech Support */

2010-12-09T19:19:55Z

Issues Arising in Tech Support

Paulm: New page: == Issues Arising in Tech Support == ;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misint...

2010-12-09T19:19:04Z

New page: == Issues Arising in Tech Support == ;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misint...

New page

== Issues Arising in Tech Support ==
;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.

@@ Line 4: / Line 4: @@
 ::In my experience, a large minority of these cases were caused by faulty memory, enough so it was always worth checking. -- [[User:MichaelWestwind|MW]]
 ;"Computer can connect to the Internet":You can ping and dig domains fine from the command line but Firefox times out because dns times out. In '''About:config''' search for '''ipv6''' and set '''network.dns.disableipv6''' to true. You might need to disable ipv6
-;"No Sound in a laptop": check for a physical volume knob.
+;"No Sound in a laptop": check for a physical volume knob; ensure that sound is not muted on the upper task bar;
 ;"Windows don't have a top bar or buttons, can't be resized etc":[[Window Manager - Reset to Default]]
 ;"Computer reboots when you shut it down":set "acpi=strict" in the grub boot options (edit /etc/default/grub and run update grub. (Generally) useful for computers which don't adhere to acpi standards (I'm looking at you Sony).

@@ Line 3: / Line 3: @@
 ;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving.  It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.
 ::In my experience, a large minority of these cases were caused by faulty memory, enough so it was always worth checking. -- [[User:MichaelWestwind|MW]]
 [[Category: Tech support]]

← Older revision		Revision as of 19:30, 10 December 2010
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	;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.		;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.
		+	::In my experience, a large minority of these cases were caused by faulty memory, enough so it was always worth checking. -- [[User:MichaelWestwind\|MW]]


	[[Category: Tech support]]		[[Category: Tech support]]

← Older revision		Revision as of 20:25, 9 December 2010
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	;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.		;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.
		+
		+
		+	[[Category: Tech support]]

← Older revision		Revision as of 19:19, 9 December 2010
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	== Issues Arising in Tech Support ==		== Issues Arising in Tech Support ==
−	;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.	+
		+	;"My computer keeps shutting down" : This comes up a lot and we are very rarely able to reproduce it. This suggests that it is in fact the user misinterpreting the computer going to sleep. In turns this suggest the need for education about power saving. It is commonest with laptops so perhaps we need to include a handout, but it would also be useful to explore in the adoption class.

← Older revision	Revision as of 19:24, 9 December 2010
(No difference)