http://wiki.freegeek.org/index.php?action=history&feed=atom&title=Network_Troubleshooting 2026-04-22T04:30:13Z Revision history for this page on the wiki MediaWiki 1.35.1 http://wiki.freegeek.org/index.php?title=Network_Troubleshooting&diff=58802&oldid=prev 2011-10-12T21:28:54Z

<p><span dir="auto"><span class="autocomment">Over The Phone Troubleshooting</span></span></p> <table class="diff diff-contentalign-left diff-editfont-monospace" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 21:28, 12 October 2011</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l6" >Line 6:</td> <td colspan="2" class="diff-lineno">Line 6:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Over The Phone Troubleshooting==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==Over The Phone Troubleshooting==</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Unless the user has a specific <del class="diffchange diffchange-inline">complaintGenerally </del>the sequence is  </div></td><td class='diff-marker'>+</td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Unless the user has a specific <ins class="diffchange diffchange-inline">complaint generally </ins>the sequence is  </div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Physical (cables etc) -&gt; Software (Firefox) -&gt; Hardware Settings (Network Tools)</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Physical (cables etc) -&gt; Software (Firefox) -&gt; Hardware Settings (Network Tools)</div></td></tr> </table>

Rhean http://wiki.freegeek.org/index.php?title=Network_Troubleshooting&diff=58801&oldid=prev 2011-10-12T21:28:20Z

<p>Added page for basic networking troubleshooting</p> <p><b>New page</b></p><div>Contains information pertaining to troubleshooting networking errors, specifically over the phone.<br /> <br /> ==Common Problems==<br /> # Ensure that cables are properly connected. Especially power and RJ-45 (Ethernet) cables.<br /> # Check the lights! Ask the customer to verify the color and condition of lights. Green generally is good, amber meh and red = very bad. Blinking lights are also something to note.<br /> <br /> ==Over The Phone Troubleshooting==<br /> Unless the user has a specific complaintGenerally the sequence is <br /> <br /> Physical (cables etc) -&gt; Software (Firefox) -&gt; Hardware Settings (Network Tools)<br /> <br /> ===Physical===<br /> # Ensure that all cables are properly connected.<br /> # Reboot their modem/router and their computer.<br /> # Check the lights on the Network Card in the computer and on the modem/router.<br /> <br /> ===Web Browser===<br /> # Un-check &quot;Work Offline&quot; checked under File -&gt; Work Offline.<br /> # Attempt to connect to a website, i.e. www.google.com.<br /> <br /> ===Settings===<br /> # Network Tools live in System -&gt; Admin -&gt; Network Tools<br /> # Gather network information from &quot;Devices&quot;, select the &quot;Ethernet Interface&quot; if they are running a hardline, or &quot;Wireless Interface&quot; if they&#039;re on wi-fi. Record their IPv4 address and Netmask.<br /> # Under &quot;Netstat&quot; select &quot;Routing Table Information&quot; and click on the &quot;Netstat&quot; button. Record the information.<br /> # Go to the &quot;Ping&quot; tab and attempt to ping their IP address and their default gateway. Also attempt to ping outside their network (4.2.2.2 is an easy one to remember).<br /> # For &quot;Traceroute&quot; enter any website &quot;www.google.com&quot; to determine if they can connect to outside websites.</div>

Rhean