Pickups Intake - Revision history

Kevin.Williams at 20:58, 15 August 2014

2014-08-15T20:58:00Z

AustinCrouch at 19:02, 2 July 2014

2014-07-02T19:02:10Z

AustinCrouch at 17:22, 18 April 2014

2014-04-18T17:22:20Z

AustinCrouch: /* Special Instructions */

2012-08-10T17:46:09Z

Special Instructions

AustinCrouch: /* Examples of request types and what to do in case of each */

2012-08-10T17:45:04Z

Examples of request types and what to do in case of each

AustinCrouch: /* Offsite Donations */

2012-08-10T17:44:03Z

Offsite Donations

AustinCrouch at 17:42, 10 August 2012

2012-08-10T17:42:41Z

AustinCrouch: /* Quotes, Scheduling, Etc. */

2012-08-10T17:41:59Z

Quotes, Scheduling, Etc.

AustinCrouch: /* Examples of request types and what to do in case of each */

2012-08-10T17:41:16Z

Examples of request types and what to do in case of each

AustinCrouch: /* Examples of request types and what to do in case of each */

2012-08-10T17:40:36Z

Examples of request types and what to do in case of each

← Older revision		Revision as of 20:58, 15 August 2014
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−	{{~~Migrate~~}}	+	{{Migrated}}
		+	[https://docs.google.com/document/d/1aEOnXL1i_1nUS_S4OX04RkRajt3ZiQtRUUWr4e-JZmA/edit?usp=sharing Link]

	The following are some key points of info to gather from the people		The following are some key points of info to gather from the people

@@ Line 10: / Line 10: @@
 * Contact Phone Number and Email (and when is the best time to reach them)
 * Amount and type of equipment to pick up
 * Have they donated with us before?
 * Any special instructions? For example:  If equipment is palletized, does the organization have a forklift or loading dock?

← Older revision		Revision as of 17:22, 18 April 2014
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		+	{{Migrate}}
		+
	The following are some key points of info to gather from the people		The following are some key points of info to gather from the people
	making inquiries about pickups (also known as Offsite Donations), so that all info can get routed		making inquiries about pickups (also known as Offsite Donations), so that all info can get routed

@@ Line 26: / Line 26: @@
 '''Quotes, Scheduling, Etc'''.
-* Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc.  The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.
+* Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, or estimate a response time to their request, etc.  The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.
 [[Category: Procedures]]
 [[Category: Pickups]]
 [[Category: Front Desk]]

@@ Line 21: / Line 21: @@
 '''*In-person Inquiries*'''
-* On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization.  You can handle this request in two ways.  First, take down all relevant information about the organization or individual, email a summary to pickups@freegeek.org or vrooom@freegeek.org, most importantly include their contact information.  Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.
+* On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization.  You can handle this request in two ways.  First, take down all relevant information about the organization or individual and email a summary to pickups@freegeek.org or vrooom@freegeek.org.  Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.
 =Special Instructions=

@@ Line 1: / Line 1: @@
 The following are some key points of info to gather from the people
-making inquiries about pickups so that all info can get routed
+making inquiries about pickups (also known as Offsite Donations), so that all info can get routed
 through the proper channels and allow pickups to happen in a timely manner.

← Older revision		Revision as of 17:41, 10 August 2012
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	* On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization. You can handle this request in two ways. First, take down all relevant information about the organization or individual, email a summary to pickups@freegeek.org or vrooom@freegeek.org, most importantly include their contact information. Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.		* On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization. You can handle this request in two ways. First, take down all relevant information about the organization or individual, email a summary to pickups@freegeek.org or vrooom@freegeek.org, most importantly include their contact information. Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.

		+	=Quotes, Scheduling, Etc.=
	* Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc. The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.		* Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc. The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.

@@ Line 17: / Line 17: @@
 '''*Phone Inquiries*'''
-** Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees.
+* Tell the caller that they need to email pickups@freegeek.org with their request, and they will receive a reply within a couple of days with potential dates and an estimate for fees.
 '''*Email Inquiries*'''
-** If the Request comes in via email please forward to either vrooom@freegeek.org or pickups@freegeek.org .
+* If the Request comes in via email please forward to either vrooom@freegeek.org or pickups@freegeek.org .
 '''*In-person Inquiries*'''
-** On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization.  You can handle this request in two ways.  First, take down all relevant information about the organization or individual, email a summary to pickups@freegeek.org or vrooom@freegeek.org, most importantly include their contact information.  Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.
+* On rare occasion an individual will come into Free Geek requesting information on whether or not we will perform a pickup of personal items or they may be a representative of an organization.  You can handle this request in two ways.  First, take down all relevant information about the organization or individual, email a summary to pickups@freegeek.org or vrooom@freegeek.org, most importantly include their contact information.  Second, you may give them the pickups@freegeek.org email address and let them know which information to include when sending in their request.
 * Do not, under any circumstances, tell them whether or not we'll be able to pick up from them, quote prices, give possible dates, etc.  The staff member in charge of scheduling the Offsite Donations will take care of all that once they receive the donor's email.