Processing credit cards - Revision history

Rfs: /* Basic transaction */

2012-10-05T19:16:54Z

Basic transaction

2012-10-05T19:15:33Z

Basic transaction

2011-07-22T21:18:48Z

Refunds, mistakes, and other miscellaneous transactions

2011-07-22T20:54:39Z

Refunds, mistakes, and other miscellaneous transactions

2010-12-30T02:17:16Z

2010-07-21T22:09:45Z

Transactions from Remit Envelope (aka over the phone)

2010-07-21T21:59:08Z

Transactions from Remit Envelope (aka over the phone)

2010-07-06T23:56:13Z

2010-04-24T00:23:10Z

Security concerns

2010-04-24T00:20:01Z

Imprint Card

@@ Line 29: / Line 29: @@
 # Have the customer sign the slip.
 # While the customer signs the slip, press any button on the terminal to have it print the customer's copy of the receipt.
-# Check that the '''signature''' on the slip matches the signature on the back of the card, and check the '''expiration date''' on the card.
+# Check that the '''signature''' on the slip matches the signature on the back of the card, and check the '''expiration date''' on the card. Also check the portion of the '''card number''' on the receipt against the embossed number on the card.
 # Finish database transaction (and print itemized receipt if desired).
 # Give customer the card and the customer receipt.

@@ Line 29: / Line 29: @@
 # Have the customer sign the slip.
 # While the customer signs the slip, press any button on the terminal to have it print the customer's copy of the receipt.
-# Check that the signature on the slip matches the signature on the back of the card.
+# Check that the '''signature''' on the slip matches the signature on the back of the card, and check the '''expiration date''' on the card.
 # Finish database transaction (and print itemized receipt if desired).
 # Give customer the card and the customer receipt.

@@ Line 111: / Line 111: @@
 == Refunds, mistakes, and other miscellaneous transactions ==
 ; Communication errors
 : If a transaction is cancelled due to a communication error, it is possible for the transaction to have gone through at the server end.  If you get such an error,call Total Merchant and verify whether the transaction went through.  If it did not, or if you cannot get verification, kerchunk the card and process later by calling Total Merchant and manually keying the transaction in with their help (after verifying that it did not go through).
 : Use the backspace key if you just need to correct a number. Otherwise, hit the red ESC/CANCEL button to start over.

← Older revision		Revision as of 20:54, 22 July 2011
Line 112:		Line 112:

	; If you're entering the amount and you get it wrong:		; If you're entering the amount and you get it wrong:
		+	; Communication errors
		+	: If a transaction is cancelled due to a communication error, it is possible for the transaction to have gone through at the server end. If you get such an error,call Total Merchant and verify whether the transaction went through. If it did not, or if you cannot get verification, kerchunk the card and process later by calling Total Merchant and manually keying the transaction in with their help (after verifying that it did not go through).
		+
	: Use the backspace key if you just need to correct a number. Otherwise, hit the red ESC/CANCEL button to start over.		: Use the backspace key if you just need to correct a number. Otherwise, hit the red ESC/CANCEL button to start over.

@@ Line 156: / Line 156: @@
 ** Tech Support is testing a modem
 * Talk to Richard or Michael for questions.
-* Our contact is Eric Jenks at Total Merchant Concepts: 888.249.9919 (tech support or other issues)
+* Our contact is Eric Jenks at Total Merchant Concepts: 888.249.9919 (tech support or other issues, open 9-5)
 ** Alternately, 877.564.5656 (option 1) is the number for Nationwide Payment Solutions which can also handle tech support issues 24/7.
 ===Configuration of the NURIT 8400===

@@ Line 66: / Line 66: @@
 ==Transactions from Remit Envelope (aka over the phone)==
-From the remit envelope you should have the following information. If you are missing any component, ask for it while you are on the phone with the individual, in addition to the information requested in the numbered steps below.
+Remit envelopes have a space for a credit card #, expiration date, and signature.  If these are filled in, we then need to call the donor to actually run the card.
-You should already have (or will need to ask for):
+From the remit envelope you should already have the following information. If you are missing any component, ask for it while you are on the phone with the individual, in addition to the information requested in the numbered steps below.
 * Full Name (as it appears on card)
 * Phone number
@@ Line 86: / Line 87: @@
 # Pick up the call and tell the person the transaction is complete.  We can mail them the customer copy of their receipt. Verify their mailing address, which may differ from their billing address.
 # The transaction should be entered in the database as a monetary donation (no gizmos).
 == Response Codes ==

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 *any paper with a credit card number on it that does not have a reasonable business purpose should be shredded in a cross-shredder (such as is at the front desk)
 *Credit cards and credit card info found inside Free Geek should be given to a staff member ASAP to be put in the safe.
 ==Transactions from Remit Envelope (aka over the phone)==

← Older revision		Revision as of 00:20, 24 April 2010
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	Please read the credit card slips before handing them off so we don't miss these.		Please read the credit card slips before handing them off so we don't miss these.
		+
		+	==Security concerns==
		+	*Other than "kerchunking" when a card needs to be imprinted, never record a full credit card number on paper or in any electronic form.
		+	*It is very important that anything that '''does''' have a full credit card number, such as a kerchunked slip, be kept under lock and key.
		+	*any paper with a credit card number on it that has a business purpose needs to be in the cash drawer and then go to the safe at the end of the shift.
		+	*any paper with a credit card number on it that does not have a reasonable business purpose should be shredded in a cross-shredder (such as is at the front desk)
		+	*Credit cards and credit card info found inside Free Geek should be given to a staff member ASAP to be put in the safe.

	==Transactions from Remit Envelope (aka over the phone)==		==Transactions from Remit Envelope (aka over the phone)==