RT Permissions - Revision history

Bkoenig: Page has been migrated.

2014-05-29T17:50:23Z

Page has been migrated.

Ryan52: rearrange words to the right order..

2012-05-24T19:27:43Z

rearrange words to the right order..

Ryan52 at 19:26, 24 May 2012

2012-05-24T19:26:39Z

Ryan52: more info

2012-05-24T19:25:35Z

more info

Ryan52: reformat

2012-05-24T19:24:15Z

reformat

Ryan52 at 19:23, 24 May 2012

2012-05-24T19:23:48Z

Rfs at 21:34, 17 January 2009

2009-01-17T21:34:43Z

Shawn at 19:14, 11 June 2005

2005-06-11T19:14:04Z

Rfs at 16:56, 11 June 2005

2005-06-11T16:56:43Z

MichaelWestwind: lists of standard permissions

2005-06-10T21:19:36Z

lists of standard permissions

New page

When creating a queue in RT, one must assign permissions to the users who should be able to access the queue. This is generally best done by giving Group Rights. The following are the standard (non-admin) rights given to the group (e.g. FGCore, FGStaff, Coders, ASS). Generally these rights would only be given to one group.

CommentOnTicket
CreateTicket
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowACL
ShowTicket
ShowTicketComments
StealTicket
TakeTicket
Watch
WatchAsAdminCc

The special group Everyone should generally be given the following rights (so that they can send and receive email to RT regarding the ticket)

CreateTicket
ReplyToTicket

← Older revision		Revision as of 17:50, 29 May 2014
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		+	[https://docs.google.com/document/d/12z0NtQGYu7_K8whX9RVJeRH0xJr-1V5DOJ4TU4el1n8/edit?usp=sharing Link]
		+
	When creating a queue in RT, one must assign permissions to the users who should be able to access the queue. This is generally best done by giving Group Rights. The following are the standard (non-admin) rights given to the group (e.g. FGCore, FGStaff, Coders, ASS). Generally these rights would only be given to one group.		When creating a queue in RT, one must assign permissions to the users who should be able to access the queue. This is generally best done by giving Group Rights. The following are the standard (non-admin) rights given to the group (e.g. FGCore, FGStaff, Coders, ASS). Generally these rights would only be given to one group.

@@ Line 21: / Line 21: @@
 # CreateTicket
 # ReplyToTicket
-# '''DO NOT EVER''' give them any of the following: OwnTicket, StealTicket, TakeTicket (If you need to do use these, then use the Privileged group instead. There is no reason for somebody without an RT account to own a ticket and allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down.)
+# '''DO NOT EVER''' give them any of the following: OwnTicket, StealTicket, TakeTicket (If you do need to use these, then use the Privileged group instead. There is no reason for somebody without an RT account to own a ticket and allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down.)
 [[Category: Howto]]

@@ Line 21: / Line 21: @@
 # CreateTicket
 # ReplyToTicket
-# '''DO NOT EVER''' give them any of the following: OwnTicket, StealTicket, TakeTicket (If you need to do this use the Privileged group instead, because allowing ownership of tickets by unprivileged users requires the query buildear to load the entire list of users who have ever sent mail to RT, drastically slowing it down. There is no reason for somebody without an RT account to own a ticket.)
+# '''DO NOT EVER''' give them any of the following: OwnTicket, StealTicket, TakeTicket (If you need to do use these, then use the Privileged group instead. There is no reason for somebody without an RT account to own a ticket and allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down.)
 [[Category: Howto]]

@@ Line 21: / Line 21: @@
 # CreateTicket
 # ReplyToTicket
-# '''DO NOT''' give them any of the following: OwnTicket, StealTicket, TakeTicket (allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down)
+# '''DO NOT EVER''' give them any of the following: OwnTicket, StealTicket, TakeTicket (If you need to do this use the Privileged group instead, because allowing ownership of tickets by unprivileged users requires the query buildear to load the entire list of users who have ever sent mail to RT, drastically slowing it down. There is no reason for somebody without an RT account to own a ticket.)
 [[Category: Howto]]

@@ Line 21: / Line 21: @@
 # CreateTicket
 # ReplyToTicket
-# '''DO NOT''' give them any of the following: OwnTicket, StealTicket, TakeTicket
+# '''DO NOT''' give them any of the following: OwnTicket, StealTicket, TakeTicket (allowing ownership of tickets by unprivileged users requires the query builder to load the entire list of users who have ever sent mail to RT, drastically slowing it down)
 [[Category: Howto]]

← Older revision		Revision as of 19:14, 11 June 2005
Line 20:		Line 20:
	# CreateTicket		# CreateTicket
	# ReplyToTicket		# ReplyToTicket
		+
		+	[[Category: Howto]]

@@ Line 2: / Line 2: @@
-  CommentOnTicket
+# CommentOnTicket
-  CreateTicket
+# CreateTicket
-  ModifyTicket
+# ModifyTicket
-  OwnTicket
+# OwnTicket
-  ReplyToTicket
+# ReplyToTicket
-  SeeQueue
+# SeeQueue
-  ShowACL
+# ShowACL
-  ShowTicket
+# ShowTicket
-  ShowTicketComments
+# ShowTicketComments
-  StealTicket
+# StealTicket
-  TakeTicket
+# TakeTicket
-  Watch
+# Watch
-  WatchAsAdminCc
+# WatchAsAdminCc
 The special group Everyone should generally be given the following rights (so that they can send and receive email to RT regarding the ticket)
-  CreateTicket
+# CreateTicket
-  ReplyToTicket
+# ReplyToTicket