Running the Store - Revision history

Koopa: /* Sorting, Pricing, and Shelving (mode) */

2010-08-19T20:03:56Z

Sorting, Pricing, and Shelving (mode)

Tonyc at 01:21, 30 October 2008

2008-10-30T01:21:45Z

Luiz: /* Sorting, Pricing, and Shelving (mode) */

2008-10-28T20:30:25Z

Sorting, Pricing, and Shelving (mode)

Luiz: new link

2008-10-16T22:35:06Z

new link

Luiz at 19:55, 7 October 2008

2008-10-07T19:55:37Z

Luiz: added "store meta question" link

2008-10-07T19:30:36Z

added "store meta question" link

Luiz: /* The Most Annoying Problems and How to Deal with Them */

2008-10-02T21:42:56Z

The Most Annoying Problems and How to Deal with Them

Luiz: /* The Most Annoying Problems and How to Deal with Them */

2008-10-02T21:42:19Z

The Most Annoying Problems and How to Deal with Them

Luiz: /* The Most Annoying Problems and How to Deal with Them */

2008-10-02T21:29:04Z

The Most Annoying Problems and How to Deal with Them

Luiz: /* Answering questions/steering */

2008-10-02T21:23:40Z

Answering questions/steering

@@ Line 33: / Line 33: @@
 *Pricing, things that are commonly donated probably have a price [http://wiki.freegeek.org/index.php/Store_Prices here].  Things that are less common, and worth more than say 10 dollars, can be price researched on eBay (remember to use completed rates).  For uncommon things of little value, just make up some kind of a cheap price.
-*Shevling - In the absence of some kind of theming, the main consideration is to heard like with like.
+*Shelving - In the absence of some kind of theming, the main consideration is to heard like with like.
 *Burning Ubuntu Distributions - Please see [[Burning Ubuntu Distributions | this page]] for instructions.
 == Answering questions/steering ==

← Older revision		Revision as of 01:21, 30 October 2008
Line 62:		Line 62:
	* Problem customers - Usually mean those who are not following [http://wiki.freegeek.org/index.php/Thrift_Store_Policy thrift store policy], especially the discount policy. This will be a daily consideration at the thrift store		* Problem customers - Usually mean those who are not following [http://wiki.freegeek.org/index.php/Thrift_Store_Policy thrift store policy], especially the discount policy. This will be a daily consideration at the thrift store
	* Problem volunteers - Common problems 1) squirreling away hardware for themselves 2) scaring away customers with unnecessary information of a technical nature ("geeking out") 3) ringing themselves up for merchandise that they price 4) not doing any useful thing. Solutions, in order: 1)make sure that a volunteer is not monopolizing merchandise that others might want, make sure that all items are paid for on that day when the volunteer is ready to leave, and (if problems persist) ask the volunteer to volunteer elsewhere.2) do not let the volunteer talk to customers (steer to other tasks), kick out of store if problem persists 3) no person is to EVER ring themselves up for anything, including volunteers. This is a two-strike policy as far as I am concerned leading to 86ing. 4) Sometimes volunteers will hang out in the store but will do no work. This is, in general, fine so long as they are not being disruptive or waiting for stuff that they want. Any efforts to simply wait for desirable hardware should be treated immediately and aggressively (negatively).		* Problem volunteers - Common problems 1) squirreling away hardware for themselves 2) scaring away customers with unnecessary information of a technical nature ("geeking out") 3) ringing themselves up for merchandise that they price 4) not doing any useful thing. Solutions, in order: 1)make sure that a volunteer is not monopolizing merchandise that others might want, make sure that all items are paid for on that day when the volunteer is ready to leave, and (if problems persist) ask the volunteer to volunteer elsewhere.2) do not let the volunteer talk to customers (steer to other tasks), kick out of store if problem persists 3) no person is to EVER ring themselves up for anything, including volunteers. This is a two-strike policy as far as I am concerned leading to 86ing. 4) Sometimes volunteers will hang out in the store but will do no work. This is, in general, fine so long as they are not being disruptive or waiting for stuff that they want. Any efforts to simply wait for desirable hardware should be treated immediately and aggressively (negatively).
		+
		+	[[Category: Thrift Store]]

← Older revision		Revision as of 20:30, 28 October 2008
Line 34:		Line 34:

	*Shevling - In the absence of some kind of theming, the main consideration is to heard like with like.		*Shevling - In the absence of some kind of theming, the main consideration is to heard like with like.
		+
		+	*Burning Ubuntu Distributions - Please see [[Burning Ubuntu Distributions \| this page]] for instructions.

	== Answering questions/steering ==		== Answering questions/steering ==

← Older revision		Revision as of 22:35, 16 October 2008
Line 1:		Line 1:
−	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well). Don't forget to ponder the [[Store Meta Question \| store meta question]].	+	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well). New hires and volunteer interns should first follow the [[New Hire Crash Course on the Store]] to get up and running reasonably quickly. Don't forget to ponder the [[Store Meta Question \| store meta question]].

	This article was completely out-of-date, so here's a first stab at a rewrite:		This article was completely out-of-date, so here's a first stab at a rewrite:

← Older revision		Revision as of 19:55, 7 October 2008
Line 1:		Line 1:
−	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well). Don't forget to ponder the [[Store Meta Question store meta question]].	+	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well). Don't forget to ponder the [[Store Meta Question \| store meta question]].

	This article was completely out-of-date, so here's a first stab at a rewrite:		This article was completely out-of-date, so here's a first stab at a rewrite:

← Older revision		Revision as of 19:30, 7 October 2008
Line 1:		Line 1:
−	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well).	+	Here's a list of stuff to do if you're running the [[Thrift Store]]. Use your [[Store Volunteering \| store volunteers]] well. Don't forget to check out our [[Store Prices]] (although they should be posted by the register as well). Don't forget to ponder the [[Store Meta Question store meta question]].

	This article was completely out-of-date, so here's a first stab at a rewrite:		This article was completely out-of-date, so here's a first stab at a rewrite:

@@ Line 59: / Line 59: @@
 * More customers than you are able to handle - Easy:  Pick up the phone, call and have the front desk page for staf assistance in the store.
 * Problem customers - Usually mean those who are not following [http://wiki.freegeek.org/index.php/Thrift_Store_Policy thrift store policy], especially the discount policy.  This will be a daily consideration at the thrift store
-* Problem volunteers - Common problems 1) squirreling away hardware for themselves 2) scaring away customers with unnecessary information of a technical nature ("geeking out") 3) ringing themselves up for merchandise that they price 4) not doing any useful thing.  Solutions, in order: 1)make sure that a volunteer is not monopolizing merchandise that others might want, make sure that all items are paid for on that day when the volunteer is ready to leave, and (if problems persist) ask the volunteer to volunteer elsewhere.
+* Problem volunteers - Common problems 1) squirreling away hardware for themselves 2) scaring away customers with unnecessary information of a technical nature ("geeking out") 3) ringing themselves up for merchandise that they price 4) not doing any useful thing.  Solutions, in order: 1)make sure that a volunteer is not monopolizing merchandise that others might want, make sure that all items are paid for on that day when the volunteer is ready to leave, and (if problems persist) ask the volunteer to volunteer elsewhere.2) do not let the volunteer talk to customers (steer to other tasks), kick out of store if problem persists 3) no person is to EVER ring themselves up for anything, including volunteers.  This is a two-strike policy as far as I am concerned leading to 86ing. 4) Sometimes volunteers will hang out in the store but will do no work.  This is, in general, fine so long as they are not being disruptive or waiting for stuff that they want.  Any efforts to simply wait for desirable hardware should be treated immediately and aggressively (negatively).

← Older revision		Revision as of 21:29, 2 October 2008
Line 57:		Line 57:

	== The Most Annoying Problems and How to Deal with Them ==		== The Most Annoying Problems and How to Deal with Them ==
−	More customers than you are able to he	+	* More customers than you are able to handle
		+	* Problem customers
		+	* Problem volunteers

@@ Line 38: / Line 38: @@
 * Burn the contents of [http://wiki.freegeek.org/index.php/Thrift_Store_Policy this page]into your mind
 *Customers seeking tech support/consultation on a computer purchased at Free Geek: Unless very simply/easy, refer to tech support.  Give out [http://wiki.freegeek.org/index.php/Ubuntu_new_user_FAQ ubuntu new user guides] like skittles.
-*Customers seeking tech support/consultation on individual parts need: 1) encouraged to volunteer 2) politely told "no" 3) referred to Jason Hohnmann 4) Referred to a paid tech support session
+*Customers seeking tech support/consultation on individual parts need to be: 1) encouraged to volunteer 2) politely told "no" 3) referred to Jason Hohnmann 4) Referred to a paid tech support session
 == Selling Computers (mode)==