Sales the Free Geek Way - Revision history

Luiz: /* General Sales Techniques */

2008-11-14T21:17:29Z

General Sales Techniques

Luiz: /* General Sales Techniques */ first stab. rough

2008-11-14T21:13:53Z

General Sales Techniques: first stab. rough

Luiz: /* Introduction */ first intro content

2008-11-14T20:58:38Z

Introduction: first intro content

Luiz: New page first skeleton

2008-11-14T20:50:24Z

New page first skeleton

New page

==Introduction==
==General Sales Techniques==
* Talking to people
* Giving a person space
* Putting an item in a persons hand
* Overcoming objections
==Selling Computers==
* The key questions
* What we do not do
* Common mistakes
** Too much information
** Crowding
** Rushing
** Not providing critical information
==Selling Computer Hardware==
* Memory
* Hard Drives
* Laptop AC adaptors

just a first-pass skeleton[[User:Luiz|Luiz]] 20:50, 14 November 2008 (UTC)

@@ Line 8: / Line 8: @@
 * '''Putting an item in a persons hand''' Not always possible, but when it is, its just a simple as that.  In sales they call it "establishing a sense of ownership," but really, its just giving a person an opportunity to envision the item in their home or wherever.
 * '''Seem active''' Years of waiting tables, bartending, and cocktailing has taught me this: People always feel more comfortable giving money so someone who they do not deem as lazy.
-* Overcoming objections
+* '''Overcoming objections''' I will treat computers separately for this.  The most general objection you will get at our store involves the fact that we do not offer refunds.  On items that we exchange, you can politely point out that we do exchange tested items for seven days.
 ==Selling Computers==

@@ Line 4: / Line 4: @@
 ==General Sales Techniques==
-* Talking to people
+* '''Talking to people.'''  Whenever possible, be nice.  Remember to pay attention (and turn the stereo down!) when speaking to an elderly person to see if they can actually hear you.  Nod and quietly walk away from time vampires, people who are just there to talk geek.  Use this clarifying question often with deer-in-headlights noobs: "What are you ''not'' able to do right now that you would like to do?"  [this works much better than asking "what do you want to do?"  many people can not articulate this].  Greet people when they come in (can be as simple as "hello").  Let someone know if you will not be able to answer a question for a little while.  Thank people every. single. time. they hand you money.  Thank people who do not find what they need for coming in.  Remember that some cultures will ask for lower prices every time no matter what.  Remeber that some asian coutries consider direct eye contact rude and have larger comfort distances than Americans.
-* Giving a person space
+* '''Giving a person space.''' Whenever a person is considering something more expensive (especially a computer), give them space to look at it.  Psychologically, a person needs to be in their own head to start envisioning an object in their home (see next related point). DO NOT follow a person around a room.  DO NOT stand as close to someone as you would a close friend. Everyone seems to want to do this; it makes people very uncomfortable.
-* Putting an item in a persons hand
+* '''Putting an item in a persons hand''' Not always possible, but when it is, its just a simple as that.  In sales they call it "establishing a sense of ownership," but really, its just giving a person an opportunity to envision the item in their home or wherever.
 * Overcoming objections
 ==Selling Computers==
 * The key questions