System Restocking Fee - Revision history

Mkille at 22:27, 27 April 2013

2013-04-27T22:27:42Z

Tonyc: /* Details */

2011-11-02T19:01:05Z

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Tonyc: /* Details */

2011-11-02T18:17:19Z

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Koopa at 21:19, 3 March 2011

2011-03-03T21:19:46Z

Paulm: /* Details */

2010-12-29T19:57:35Z

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Paulm: /* Details */

2010-12-23T17:09:15Z

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Koopa at 00:44, 23 December 2010

2010-12-23T00:44:28Z

Leah at 20:44, 22 December 2010

2010-12-22T20:44:35Z

Leah at 20:31, 22 December 2010

2010-12-22T20:31:27Z

Leah: Adding content

2010-12-22T20:28:42Z

Adding content

New page

Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page: [http://wiki.freegeek.org/index.php/Dead_trees#Thrift_Store Dead Trees].

Systems which are returned because of reasons which fall outside of this warranty may be subject to a 20% restocking fee. This fee will be taken off of the amount of credit given for an exchanged system. For example, if a $200 system was returned and subject to this fee the actual credit given would be $160. Guidelines for when a restocking fee will be charged:

#Aesthetic reasons - including but not limited to: dissatisfaction with the color, size, weight, general outward appearance of the computer.

#A condition which was previously existing, and made known to the customer - including but not limited to: dissatisfaction with the original hardware installed, hardware failures which were already present at the time of sale. For example, a laptop may be sold which has a 30 minute battery life. If the customer decides that this is too inconvenient and that they would rather have a longer battery life a fee will be charged.

#The customer has changed their mind - if no demonstrable hardware issue exists, or the issue which exists is repairable, or the issue which exists is not supported under the warranty. For example, if a customer wishes to return a system because of a noisy fan and Tech Support can easily replace that fan, a 20% restocking fee will be charged.

#Repeat returns - if a customer continually returns systems because of issues which are not covered under our warranty a fee will be charged.

This list is meant as a guide for Tech Support and Thrift Store staff. Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.

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	* The issue is repairable (including fixable by reinstalling the Ubuntu operating system) .		* The issue is repairable (including fixable by reinstalling the Ubuntu operating system) .
−
−	* The issue is not supported under the warranty. For example, if a customer wishes to return a system because of a noisy fan which is considered an aesthetic reason under Tech Support warranty policies.

	* Issues arising under other operating systems not supported by Tech Support e.g. Windows, or stemming form their installation. In the case of Apple PPC systems sold without an operating system, this includes machines returned because the owner was unable to locate or install an operating system.		* Issues arising under other operating systems not supported by Tech Support e.g. Windows, or stemming form their installation. In the case of Apple PPC systems sold without an operating system, this includes machines returned because the owner was unable to locate or install an operating system.

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 ==Details==
 <onlyinclude>
-Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page:  [http://wiki.freegeek.org/index.php/Dead_trees#Thrift_Store Dead Trees].
+Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page:  [[Store Docs]].
 Systems that are returned for reasons that fall outside of this warranty may be subject to a 20% restocking fee according to the discretion of Free Geek staff.  This fee will be taken off of the amount of credit given for an exchanged system.  For example, if a $200 system was returned and subject to this fee the actual credit given would be $160.  Guidelines for when the restocking fee applies:

@@ Line 10: / Line 10: @@
 ==Details==
+<onlyinclude>
 Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page:  [http://wiki.freegeek.org/index.php/Dead_trees#Thrift_Store Dead Trees].
@@ Line 28: / Line 28: @@
 This list is meant as a guide for Tech Support and Thrift Store staff.  Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.
+</onlyinclude>
 [[Category: Thrift Store]][[Category: Policy]]

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 * System is returned because it has a quality that was already know to the customer - including but not limited to:  the hardware installed, hardware failures.  For example, a laptop may be sold that has a 30 minute battery life.  The customer decides after purchasing it that this is too little.
-* The issue is repairable.
+* The issue is repairable (including fixable by reinstalling the Ubuntu operating system) .
 * The issue is not supported under the warranty.  For example, if a customer wishes to return a system because of a noisy fan which is considered an aesthetic reason under Tech Support warranty policies.
 * The customer simply changes his/her mind.

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		+	{{Policy Header
		+	\| PolicyName = {{PAGENAME}}
		+	\| notes = This policy addresses Thrift Store transactions and behavior.
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		+
		+	== Approval ==
		+
		+	* ''Body that set the policy(s) on [lists.freegeek_meeting_Minutes Date Adopted].''
		+
		+	==Details==
		+
	Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page: [http://wiki.freegeek.org/index.php/Dead_trees#Thrift_Store Dead Trees].		Warrantied computers sold in the Free Geek Thrift Store are subject to the terms and conditions detailed in the document titled Warranty and Tech Support Sheet found on this page: [http://wiki.freegeek.org/index.php/Dead_trees#Thrift_Store Dead Trees].

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	This list is meant as a guide for Tech Support and Thrift Store staff. Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.		This list is meant as a guide for Tech Support and Thrift Store staff. Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.
		+
		+	[[Category: Thrift Store]][[Category: Policy]]

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 Systems which are returned because of reasons which fall outside of this warranty may be subject to a 20% restocking fee.  This fee will be taken off of the amount of credit given for an exchanged system.  For example, if a $200 system was returned and subject to this fee the actual credit given would be $160.  Guidelines for when a restocking fee will be charged:
-#Aesthetic reasons - including but not limited to:  dissatisfaction with the color, size, weight, general outward appearance of the computer.
+* Aesthetic reasons - including but not limited to:  dissatisfaction with the color, size, weight, general outward appearance of the computer.
-#A condition which was previously existing, and made known to the customer - including but not limited to:  dissatisfaction with the original hardware installed, hardware failures which were already present at the time of sale.  For example, a laptop may be sold which has a 30 minute battery life.  If the customer decides that this is too inconvenient and that they would rather have a longer battery life a fee will be charged.
+* A condition which was previously existing, and made known to the customer - including but not limited to:  dissatisfaction with the original hardware installed, hardware failures which were already present at the time of sale.  For example, a laptop may be sold which has a 30 minute battery life.  If the customer decides that this is too inconvenient and that they would rather have a longer battery life a fee will be charged.
-#The customer has changed their mind - if no demonstrable hardware issue exists, or the issue which exists is repairable, or the issue which exists is not supported under the warranty.  For example, if a customer wishes to return a system because of a noisy fan and Tech Support can easily replace that fan, a 20% restocking fee will be charged.
+* Repeat returns - if a customer continually returns systems because of issues which are not covered under our warranty a fee will be charged.
 This list is meant as a guide for Tech Support and Thrift Store staff.  Each area reserves the right to charge a 20% restocking fee at their discretion, and for reasons which are not listed here, but will be explained to the customer at time of exchange.