System Warranty - Revision history

Mkille at 22:12, 24 September 2013

2013-09-24T22:12:09Z

Dheiber at 17:23, 30 November 2012

2012-11-30T17:23:19Z

Dheiber at 01:24, 31 October 2012

2012-10-31T01:24:35Z

Scellef: Updated to reflect new dead tree doc, added back of page verbage

2012-04-17T21:09:42Z

Updated to reflect new dead tree doc, added back of page verbage

Tonyc: /* Background */

2011-02-12T01:27:48Z

Background

Tonyc: /* Background */

2011-02-12T01:21:42Z

Background

Tonyc: Warranty for PC and Intel-based Mac Systems moved to System Warranty

2011-02-12T01:16:13Z

Warranty for PC and Intel-based Mac Systems moved to System Warranty

Tonyc at 01:11, 12 February 2011

2011-02-12T01:11:20Z

Tonyc: New page: ==Background== This is be basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Ima...

2011-02-12T00:30:14Z

New page: ==Background== This is be basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Ima...

New page

==Background==
This is be basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Image:WarrantyAndTechSupport.odt here]

The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or [[Media:WarrantyAndTechSupport.odt|here]]

==Current Text==
<onlyinclude>
Free Geek warranties the original hardware on this system for 90 days from the date of purchase. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.

If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional 90-day period.

This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems.

If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive.

Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. For more details please speak with a Thrift Store staff member.

For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page.

</onlyinclude>

[[Category:Warranty]]
[[Category:Thrift Store]]
[[Category:Sales]]

← Older revision		Revision as of 22:12, 24 September 2013
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		+	{{Cleanup}}
		+
	==Background==		==Background==
	This is the basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Image:WarrantyAndTechSupport.odt here]		This is the basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Image:WarrantyAndTechSupport.odt here]

@@ Line 10: / Line 10: @@
 '''Free Geek warranties this system's hardware for six months from the date of purchase.''' Failed hardware components will be repaired or replaced as necessary to keep your system fully functional for the duration of the warranty at no charge. '''Unless performed by Free Geek Tech Support, changes to the system's hardware, as well as damage caused by negligence, will void this warranty.'''
-Should your system suffer a complete failure (as determined by Free Geek Tech Support) you will be issued a store credit for the full purchase price of your system; a new system purchased with this credit will be covered by a renewed warranty effective the date of the replacement's purchase.
+Should your system suffer a complete failure (as determined by Free Geek Tech Support) you will be issued a '''store credit''' for the full purchase price of your system; a new system purchased with this credit will be covered by a renewed warranty effective the date of the replacement's purchase.
 '''This warranty only covers hardware failures''' and we are only able to address issues that can be demonstrated under our supported operating system (currently Ubuntu 10.04). If you choose to install another operating system the problem will be diagnosed using a live-boot version of our current supported operating system; issues that are only present while using an unsupported operating system are not covered under this warranty.
-'''Systems returned due to issues other than hardware faults are subject to a 20% restocking fee.'''
+'''Systems returned due to issues other than hardware faults are subject to a 20% restocking fee applied to store credit.'''
 </onlyinclude>
@@ Line 21: / Line 21: @@
 Free Geek provides Technical Support for issues related to the hardware or software included ‌in the system as it was sold. Technical Support services are available free of charge for the duration of the System Warranty, then are available for another year after the warranty expires for a charge of $10 per issue (plus the cost of parts, if necessary).
-Free Geek Tech Support is available from 12:00PM to 5:45PM, Tuesday through Saturday.
+'''Free Geek Tech Support is available from 12:00PM to 5:45PM, Tuesday through Saturday.'''
 To receive support services:
-*Call (503) 232-9350 and select option 6. If your call is not answered (you call outside of open hours or all techs are busy) please leave a message with your name, phone number, and a short description of your problem.
+*Call '''(503) 232-9350 and select option 6'''. If your call is not answered (you call outside of open hours or all techs are busy) please leave a message with your name, phone number, and a short description of your problem.
-*Send an email to support@freegeek.org. Include contact information and a short description of your problem.
+*Send an email to '''support@freegeek.org'''. Include contact information and a short description of your problem.
 *Come see us! Techs are available to assist you during the Tech Support hours listed above, or you can drop off your system at the Front Desk during Free Geek's open hours (10:00 AM to 6:00 PM, Tuesday through Saturday). We process systems in the order they are received, so it may take a few days to resolve your issue.

@@ Line 8: / Line 8: @@
 ===Front===
 <onlyinclude>
-Free Geek warranties the original hardware on this system for six months from the date of purchase.  We will repair or replace defective hardware and ensure that the system and its components function under current, long term support releases of the Ubuntu operating system (currently version 10.04). Changes to the original system hardware may void this warranty.
+'''Free Geek warranties this system's hardware for six months from the date of purchase.''' Failed hardware components will be repaired or replaced as necessary to keep your system fully functional for the duration of the warranty at no charge. '''Unless performed by Free Geek Tech Support, changes to the system's hardware, as well as damage caused by negligence, will void this warranty.'''
-If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional six month period.
+Should your system suffer a complete failure (as determined by Free Geek Tech Support) you will be issued a store credit for the full purchase price of your system; a new system purchased with this credit will be covered by a renewed warranty effective the date of the replacement's purchase.
-This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems.
+'''This warranty only covers hardware failures''' and we are only able to address issues that can be demonstrated under our supported operating system (currently Ubuntu 10.04). If you choose to install another operating system the problem will be diagnosed using a live-boot version of our current supported operating system; issues that are only present while using an unsupported operating system are not covered under this warranty.
-If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive.
+'''Systems returned due to issues other than hardware faults are subject to a 20% restocking fee.'''
 </onlyinclude>
 ===Back===
 <onlyinclude>
-We provide Technical Support on systems for one year from the date of purchase, provided no major changes to the hardware have been made and that the system has a current Long Term Support version of the Ubuntu operating system installed (currently 10.04).
+Free Geek provides Technical Support for issues related to the hardware or software included ‌in the system as it was sold. Technical Support services are available free of charge for the duration of the System Warranty, then are available for another year after the warranty expires for a charge of $10 per issue (plus the cost of parts, if necessary).
-Systems purchased in the store are supported on a pay-as-you-go basis for $10 an issue. Hardware costs extra.
+To receive support services:
-Free Geek Tech Support is available from '''Noon to 5:45 PM, Tuesday through Saturday.'''
+Technical Support is not available for software issues related to unsupported operating systems. Hardware damage caused by negligence will be repaired at Free Geek Technical Support's discretion and is subject to service fees plus the cost of parts.
-To receive tech support, be sure your computer is covered by our policy above, and do one of the following:
+Technical Support is only available for the system(s) you purchased from Free Geek. We appreciate your patronage, but do not currently have the resources to provide service for systems obtained elsewhere.
 </onlyinclude>

@@ Line 2: / Line 2: @@
 This is the basic system warranty we've offered for a while. The history of it can be found in the history page of the printable file, [http://wiki.freegeek.org/index.php/Image:WarrantyAndTechSupport.odt here]
-The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or [[Media:WarrantyAndTechSupport.odt|here]]
+The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or [[Media:WarrantyAndTechSupport.odt|here]] '''Make sure to update both this page, and the printable version so they match exactly.''' srlsy.
 <onlyinclude>

@@ Line 6: / Line 6: @@
 ==The Text==
 Here's what it actually says on the paper we hand to people.
+===Front===
 <onlyinclude>
-Free Geek warranties the original hardware on this system for 90 days from the date of purchase. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.
+Free Geek warranties the original hardware on this system for six months from the date of purchase.  We will repair or replace defective hardware and ensure that the system and its components function under current, long term support releases of the Ubuntu operating system (currently version 10.04). Changes to the original system hardware may void this warranty.
-If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional 90-day period.
+If, during this period, the system has a hardware issue that cannot be resolved or repaired, Free Geek will issue a Store Credit for the full purchase amount of the system. Any replacement system purchased with this credit will be treated as a separate transaction and will be covered for an additional six month period.
 This warranty only covers hardware. We cannot determine whether issues are hardware or software problems unless the issue can be demonstrated using the Ubuntu operating systems we support. We cannot diagnose problems in any other Operating Systems.
 If you install another Operating System, you will need to boot the machine under Ubuntu before we can diagnose the source of the problem. For this purpose, we include an Ubuntu boot CD with each system we sell, which will allow you to boot from the CD without installing anything to your hard drive.
-Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee.  For more details please speak with a Thrift Store staff member.
+Systems which are returned because of issues outside of this warranty may be subject to a 20% restocking fee. For more details please speak with a Thrift Store staff member.
 For information on how to contact Free Geek's Tech Support department, please see details on opposite side of this page.
 </onlyinclude>

@@ Line 3: / Line 3: @@
 The current, printable version (double-sided, with Tech Support info on back) is on Dead Trees, or [[Media:WarrantyAndTechSupport.odt|here]]
 [[Category:Warranty]]
 [[Category:Thrift Store]]
 [[Category:Sales]]

← Older revision	Revision as of 01:16, 12 February 2011
(No difference)