Talk:Hardware Testing Instructor Responsibilities - Revision history

Kevin.Williams at 17:48, 8 August 2014

2014-08-08T17:48:57Z

KevinWright at 19:44, 28 March 2014

2014-03-28T19:44:38Z

Psullivan at 23:39, 19 June 2012

2012-06-19T23:39:19Z

Psullivan: moved Talk:Advanced Testing Instructor Responsibilities to Talk:Hardware Testing Instructor Responsibilities

2012-06-19T23:26:32Z

moved Talk:Advanced Testing Instructor Responsibilities to Talk:Hardware Testing Instructor Responsibilities

Meredith at 20:03, 1 September 2011

2011-09-01T20:03:45Z

Meredith: New page: '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means: * welcoming incoming volunteers at the beginning of the shift * i...

2011-09-01T19:40:46Z

New page: '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means: * welcoming incoming volunteers at the beginning of the shift * i...

New page

'''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
* welcoming incoming volunteers at the beginning of the shift
* introducing yourself to volunteers you haven't met before, or whose names you don't remember
* giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
* teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them
* making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
* being available for any questions that they may have
* remaining patient and friendly, while maintaining good boundaries
* providing volunteers opportunities to work on special projects, as is needed and appropriate
* Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks.
* Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered.
* Thank volunteers for their work as they leave.

== Oversight Checklist ==

=== Beginning of Shift ===
* Prioritize tasks based on current stock, store and Build needs - '''and update the white board.'''
* Welcome volunteers and direct them to prioritized tasks.
* Hard Drives - swap tested drives, load drives to be wiped.
* Remember to delegate! But if no volunteers are available:
** Swap tested memory, load memory to be tested.
** Sort boxes of power supplies that come from Receiving, routing them to other areas
** Sorting lock box incoming in tardis into appropriate boxes.
** Sort wireless mice and keyboards into boxes by brand.
** Sort incoming optical drives, cards and networking devices

=== During Shift ===
* Be available to answer volunteers' questions and to support their endeavors
*

=== End of Shift ===
* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift.
* Make sure that

=== End of Day ===
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves.
* Put away testing equipment.
* Set up drives to test over night, but not on the weekend.
* Turn off all unused computers and LCD monitors.

== Volunteer Inventory ==
* Don't forget to say hello to everyone and introduce yourself to new folks.

* If volunteer involvement is low in your shift, ask a build instructor to refer or direct appropriate volunteers to your area.

== Hard Drive Testing ==
* Pull and label all tested hard drives. Recycle the failed ones.
* Stock all the machines.
* Repair failed machines as necessary.
* REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or on the AT mailing list).

== Sort Incoming Network Stuff ==
* Match up wall warts with incoming network gizmos.
* Sort incoming wall warts.
* If a particular sorted wall wart container is overflowing, cull the off-brand wall warts (use your judgment).

== Task Status ==
* Is a particular, overflowing task not being covered by a volunteer? Make a plan to cover it such as setting up an internship to focus on improving testing procedures.

'''Hard Drive Testing is SUPER IMPORTANT. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.'''

== Advanced Testing Tasks ==
* Power Supply Sorting
* Card Sorting
* Hard Drive Testing
* External Hard Drive Enclosure Testing
* Optical Drive Testing
* External Optical Drive Testing
* RAM Testing
* Motherboard Testing
* Processor Testing
* Video Card Testing
* Network Testing
* Wireless Keyboard & Mice Testing
* Bluetooth Headset Testing
* Wireless Cards - PCI and laptop PC Bus
* Empty Recycling Bins

[[Category:Production]]
[[Category:Advanced Testing]]

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-{{migrate}}
+{{migrated}}
 '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
 * Welcoming incoming volunteers at the beginning of the shift

← Older revision		Revision as of 19:44, 28 March 2014
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		+	{{migrate}}
	'''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:		'''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
	* Welcoming incoming volunteers at the beginning of the shift		* Welcoming incoming volunteers at the beginning of the shift

← Older revision		Revision as of 23:39, 19 June 2012
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	[[Category:Production]]		[[Category:Production]]
−	[[Category:~~Advanced~~ Testing]]	+	[[Category:Hardware Testing]]

← Older revision	Revision as of 23:26, 19 June 2012
(No difference)

@@ Line 1: / Line 1: @@
 '''Always Remember: Supporting Advanced Testing volunteers is our number one priority as staff instructors!''' This means:
-* welcoming incoming volunteers at the beginning of the shift
+* Welcoming incoming volunteers at the beginning of the shift
-* introducing yourself to volunteers you haven't met before, or whose names you don't remember
+* Introducing yourself to volunteers you haven't met before, or whose names you don't remember
-* giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
+* Giving volunteers choices about the kind of work they want to do that day, based on AT's needs, when possible
-* teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them
+** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
-* making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
+** Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks
-* being available for any questions that they may have
+* Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
-* remaining patient and friendly, while maintaining good boundaries
+* Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
-* providing volunteers opportunities to work on special projects, as is needed and appropriate
+* Being available for any questions that they may have
-* Which volunteers are present during your shift?  What are their strengths and weaknesses?  Do they want to learn something new? Match up their interests with priority tasks.
+* Remaining patient and friendly while maintaining good boundaries
-* Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered.
+* Providing volunteers opportunities to work on special projects, as is needed and appropriate
-* Thank volunteers for their work as they leave.
+* Be sure to thank volunteers for their work as they leave
 == Oversight Checklist ==
 === Beginning of Shift ===
-* Prioritize tasks based on current stock, store and Build needs - '''and update the white board.'''
+* Prioritize tasks based on current stock, store and Build needs - '''and update the white board'''
-* Welcome volunteers and direct them to prioritized tasks.
+* Welcome volunteers and direct them to prioritized tasks
-* Hard Drives - swap tested drives, load drives to be wiped.
+* Hard Drives - swap tested drives, load drives to be wiped
 * Remember to delegate! But if no volunteers are available:
-** Swap tested memory, load memory to be tested.
+** Swap tested memory, load memory to be tested
 ** Sort boxes of power supplies that come from Receiving, routing them to other areas
-** Sorting lock box incoming in tardis into appropriate boxes.
+** Sorting lock box incoming in tardis into appropriate boxes
-** Sort wireless mice and keyboards into boxes by brand.
+** Sort wireless mice and keyboards into boxes by brand
 ** Sort incoming optical drives, cards and networking devices
 === During Shift ===
 * Be available to answer volunteers' questions and to support their endeavors
+* Hard drive testing:
 === End of Shift ===
-* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift.
+* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
-* Make sure that
+** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!'''
 === End of Day ===
-* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves.
+* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
-* Put away testing equipment.
+* Put away testing equipment
-* Set up drives to test over night, but not on the weekend.
+* Set up drives to test over night, but not on the weekend
-* Turn off all unused computers and LCD monitors.
+* Turn off all unused computers and LCD monitors
 == Advanced Testing Tasks ==