Tech Support - Revision history

Bkoenig: Migrated.

2014-06-27T20:20:50Z

Migrated.

K7aay: Revised price of post warranty support, current OS version & removed Mac OS X from Stuff We Don't Support

2014-04-30T18:15:02Z

Revised price of post warranty support, current OS version & removed Mac OS X from Stuff We Don't Support

KevinWright at 17:54, 22 April 2014

2014-04-22T17:54:13Z

Scellef: Added link to proposed Intake Guidelines page

2012-12-01T20:56:56Z

Added link to proposed Intake Guidelines page

Dheiber: $10 versus $20/issue

2012-08-29T21:52:40Z

$10 versus $20/issue

Paulm at 17:46, 14 July 2012

2012-07-14T17:46:23Z

Psullivan: /* Software */

2012-03-23T17:48:18Z

Software

Rhean at 18:52, 25 October 2011

2011-10-25T18:52:36Z

Rhean at 18:50, 25 October 2011

2011-10-25T18:50:19Z

Paulm: /* Pages related to Tech Support */

2011-08-02T19:08:50Z

Pages related to Tech Support

← Older revision		Revision as of 20:20, 27 June 2014
Line 1:		Line 1:
−	{{~~migrate~~}}	+	{{migrated}}
		+	[https://drive.google.com/folderview?id=0B8HvaCmOIAZabmN2YlkxaTJ0S0U&usp=sharing Link]
		+
		+
	Free Geek tech support is offered free of charge to:		Free Geek tech support is offered free of charge to:

@@ Line 4: / Line 4: @@
 * Adopters and hardware grant recipients for one year
 * Thrift store customers for six months after original purchase
-* We will provide tech support for one year after the warranty period at $10 per issue plus the cost of any parts, we do not replace machines that are out of warranty
+* We will provide tech support for one year after the warranty period at $15 per issue plus the cost of any parts, we do not replace machines that are out of warranty
 *support beyond this period is entirely at our discretion
-This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 10.04. Changes to the original system hardware may void this warranty.
+This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 12.04. Changes to the original system hardware may void this warranty.
 {|cellspacing="1px" style="background-color:#f8fcff"
@@ Line 61: / Line 61: @@
 === Stuff We Don't Support ===
 * Windows
 * WINE ('''[http://wiki.freegeek.org/index.php/Games_Under_Linux Click here for more information on how to run games in WINE]''').  If you'd like to know more about WINE, look for some [http://www.freegeek.org/about/education/ Free Geek classes here].
 * Home networking

← Older revision		Revision as of 17:54, 22 April 2014
Line 1:		Line 1:
		+	{{migrate}}
	Free Geek tech support is offered free of charge to:		Free Geek tech support is offered free of charge to:

@@ Line 33: / Line 33: @@
 ; [[Tech Support Howto]]
 : For learning how to work in tech support
 |}
 {|cellspacing="1px" style="background-color:#f8fcff"

@@ Line 3: / Line 3: @@
 * Adopters and hardware grant recipients for one year
 * Thrift store customers for six months after original purchase
-* We will provide tech support for one year after the warranty period at $20 per issue plus the cost of any parts, we do not replace machines that are out of warranty
+* We will provide tech support for one year after the warranty period at $10 per issue plus the cost of any parts, we do not replace machines that are out of warranty
 *support beyond this period is entirely at our discretion

@@ Line 46: / Line 46: @@
 * Software to make media work
 * Data transfer to a Free Geek system
 * Wireless devices without native driver (we'll try!)

@@ Line 12: / Line 12: @@
 == Contact Info and Hours ==
 {{Template:Tech Support Hours}}
-* By phone - call the main Free Geek number during support hours - {{phone}} option 6
+* '''By phone''' - call the main Free Geek number during support hours - {{phone}} option 6.  If you call outside of our regular hours, please leave a message with your name, phone number and a description of your problem. We will call you back as quickly as we can.
-* Walk in - Come to the reception area during tech support hours and they will direct you back to the tech support area.  Please fill out an intake form clearly and completely
+* '''Walk in''' - Come to the reception area during tech support hours and they will direct you back to the tech support area.  Please fill out an intake form clearly and completely
-* Email - send an email to support AT freegeek.org
+* '''Email''' - send an email to support AT freegeek.org
 |width="30%" align="left" style="border: 1px solid #6688AA; background-color:#efefef;padding:1em;" valign="top" |

@@ Line 4: / Line 4: @@
 * Thrift store customers for 90 days after original purchase
-This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 8.04 and 10.04. Changes to the original system hardware may void this warranty.
+This support includes replacement of defective parts if necessary, but does not include any guarantee that programs or hardware added by the user will function. We will repair or replace defective hardware and ensure that the system and its components function under current, Long Term Support releases of the Ubuntu operating system, currently 10.04. Changes to the original system hardware may void this warranty.
 {|cellspacing="1px" style="background-color:#f8fcff"
@@ Line 42: / Line 42: @@
 * Ubuntu
 * Restoring the original configuration of a system
-* Updating to later versions
+* Updating to later versions of Ubuntu
 * Driver installation (subject to availability)
 * Software to make media work
@@ Line 57: / Line 57: @@
 * Windows
 * Apple operating systems (OSX, etc.)
-* WINE ('''if you want to run games in WINE see http://wiki.freegeek.org/index.php/Games_Under_Linux''') If you want to learn more about WINE see http://www.freegeek.org/about/education/ and look for the class about using windows programs under Linux
+* WINE ('''[http://wiki.freegeek.org/index.php/Games_Under_Linux Click here for more information on how to run games in WINE]''').  If you'd like to know more about WINE, look for some [http://www.freegeek.org/about/education/ Free Geek classes here].
 * Home networking
 * Consultation

@@ Line 26: / Line 26: @@
 ; [http://wiki.freegeek.org/index.php/Category:Tech_support Tech Support Category]
 : Internally created documentation
 ; [[Tech Support Orientation]]
 ; [[Tech Support Howto]]