Tech Support Orientation List - Revision history

Michaelkelly: /* Tech Support Orientation Checklist */

2013-05-08T18:10:53Z

Tech Support Orientation Checklist

Paulm: /* Tech Support Orientation Checklist */

2013-04-13T23:06:19Z

Tech Support Orientation Checklist

Scellef: /* Tech Support Orientation Checklist */ Fixed column widths

2012-11-28T23:44:15Z

Tech Support Orientation Checklist: Fixed column widths

Liliana: /* Tech Support Orientation Checklist */

2012-11-28T20:20:42Z

Tech Support Orientation Checklist

Paulm: /* Tech Support Orientation Checklist */

2012-09-27T19:48:48Z

Tech Support Orientation Checklist

Paulm: /* Tech Support Orientation Checklist */

2012-09-27T19:47:57Z

Tech Support Orientation Checklist

Paulm: /* Tech Support Orientation Checklist */

2012-05-31T19:29:21Z

Tech Support Orientation Checklist

Paulm: /* Tech Support Orientation Checklist */

2011-04-22T19:18:41Z

Tech Support Orientation Checklist

Sophia: New page: ==Tech Support Orientation Checklist== When a new tech support worker is hired, there are several steps that need to be performed. It's tech support staff's job to make certain these steps...

2010-08-12T20:39:51Z

New page: ==Tech Support Orientation Checklist== When a new tech support worker is hired, there are several steps that need to be performed. It's tech support staff's job to make certain these steps...

New page

==Tech Support Orientation Checklist==
When a new tech support worker is hired, there are several steps that need to be performed. It's tech support staff's job to make certain these steps are accomplished. The staff needs to determine an orientation schedule, and will need to arrange appointments with other staff members or interns who are responsible for parts of the orientation. Please orient new tech support orientation.

Trainee Name: __________________________________
Staff Name: _____________________________________

{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
|- style="background:black; color:white"
!| Beginning Steps
!| Date
!| Trainee Initials
!| Staff Initials
|-
|| Take Orientation tour || || ||
|-
|| [[Volunteer Intern Contract]]: review, sign & file || || ||
|-
|| [[Volunteer Agreement (Tech Support)]] || || ||
|-
|| Requesting schedule changes/days off: provide contact info || || ||
|-
|| [[Arriving Late and Cancellations]]/Calling in Sick: provide contact info || || ||
|-
|| Emergency Info Request: enter ER contact, phone # & any allergies into database || || ||
|-
|}

{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
|- style="background:black; color:white"
!| Technical Orientation
!| Date
!| Trainee Initials
!| Staff Initials
|-
|| Create a login for tech support systems || || ||
|-
|| Create RT account || || ||
|-
|| Create a database account with "can login" and "tech support"|| || ||
|-
|| Create a wiki account || || ||
|-
|| Add to support techs list || || ||
|-
|}

{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
|- style="background:black; color:white"
!| Cultural Orientation
!| Date
!| Trainee Initials
!| Staff Initials
|-
|| Introduced around to staff and core volunteers || || ||
|-
|| Explain what to expect the first few weeks || || ||
|-
|| [[Free Geek FAQ]] || || ||
|-
|| [[Netiquette at Free Geek]] || || ||
|-
|| Documentation (why it's important, where to document what) || || ||
|-
|}

{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
|- style="background:black; color:white"
!| Physical Orientation
!| Date
!| Trainee Initials
!| Staff Initials
|-
|| Review building layout, public accessibility and names for various areas || || ||
|-
|| [[Safety]] training, details on that page || || ||
|-
|| Review ([[After Hours Access Policy]]) || || ||
|-
|| Indicate available admin workspaces || || ||
|-
|| Indicate areas we might fetch gizmos from || || ||
|-
|}

{| class="wikitable" BORDER=1px CELLPADDING=5 CELLSPACING=0 width=100%
|- style="background:black; color:white"
!| Administrative Orientation
!| Date
!| Trainee Initials
!| Staff Initials
|-
|| Learn RT basics || || ||
|-
|| Intake Procedure || || ||
|-
|| Phone Etiquette/Procedure || || ||
|-
|}

[[Category:Tech support]]
[[Category:Howto]]

@@ Line 14: / Line 14: @@
 || Take Orientation tour ||width="5%"| ||width="10%"|  ||width="10%"|
 |-
-|| [[Volunteer Intern Contract]]: review, sign & file ||  ||  ||
+|| [[Tech Support Volunteer Agreement]]: review, sign & file ||  ||  ||
 |-
 || Requesting schedule changes/days off: provide contact info ||  ||  ||

← Older revision		Revision as of 20:20, 28 November 2012
Line 113:		Line 113:
	[[Category:Tech support]]		[[Category:Tech support]]
	[[Category:Howto]]		[[Category:Howto]]
		+	[[Category: Volunteer Training]]

@@ Line 8: / Line 8: @@
 |- style="background:black; color:white"
 !| Beginning Steps
-!| Date
+!width="5%"| Date
-!| Trainee Initials
+!width="10%"| Trainee Initials
-!| Staff Initials
+!width="10%"| Staff Initials
 |-
-|| Take Orientation tour ||  ||  ||
+|| Take Orientation tour ||width="5%"| ||width="10%"|  ||width="10%"|
 |-
 || [[Volunteer Intern Contract]]: review, sign & file ||  ||  ||
@@ Line 30: / Line 30: @@
 |- style="background:black; color:white"
 !| Technical Orientation
-!| Date
+!width="5%"| Date
-!| Trainee Initials
+!width="10%"| Trainee Initials
-!| Staff Initials
+!width="10%"| Staff Initials
 |-
@@ Line 51: / Line 51: @@
 |- style="background:black; color:white"
 !| Cultural Orientation
-!| Date
+!width="5%"| Date
-!| Trainee Initials
+!width="10%"| Trainee Initials
-!| Staff Initials
+!width="10%"| Staff Initials
 |-
 || Introduced around to staff and core volunteers ||  ||  ||
@@ Line 73: / Line 73: @@
 |- style="background:black; color:white"
 !| Physical Orientation
-!| Date
+!width="5%"| Date
-!| Trainee Initials
+!width="10%"| Trainee Initials
-!| Staff Initials
+!width="10%"| Staff Initials
 |-
 || Review building layout, public accessibility and names for various areas  ||  ||  ||
@@ Line 93: / Line 93: @@
 |- style="background:black; color:white"
 !| Administrative Orientation
-!| Date
+!width="5%"| Date
-!| Trainee Initials
+!width="10%"| Trainee Initials
-!| Staff Initials
+!width="10%"| Staff Initials
 |-
 || Introduce to Checklists ||  ||  ||

@@ Line 34: / Line 34: @@
 !| Staff Initials
 |-
-|| Create a login for tech support systems ||  ||  ||
 || Create RT account ||  ||  ||
 |-
@@ Line 43: / Line 42: @@
 |-
 || Add to support techs list ||  ||  ||
 |-
 |}

@@ Line 55: / Line 55: @@
 |-
 || Introduced around to staff and core volunteers ||  ||  ||
 |-
 || Explain what to expect the first few weeks ||  ||  ||

@@ Line 99: / Line 99: @@
 |-
 || Phone Etiquette/Procedure ||  ||  ||
 |-
 |}