Tech Support Plan 2007 - Revision history

MichaelWestwind: Tech Support Plan moved to Tech Support Plan 2007: out of date

2009-12-23T18:17:21Z

2007-08-22T21:55:04Z

SWOT

2007-08-22T21:48:47Z

2007-08-21T19:52:03Z

2007-08-21T19:44:09Z

2007-08-21T19:34:52Z

2007-08-16T02:22:09Z

SWOT

2007-08-15T03:27:57Z

SWOT: cat

2007-08-15T02:43:04Z

swot

2007-08-15T01:48:02Z

@@ Line 21: / Line 21: @@
 {{SWOT
-  | Q = How will expansion of the education program help meet Free Geek's mission and principles over the next five years?
+  | goal = Change Tech Support as necessary to support build, adoption and sales in a changing tech market
   | strengths =
+* We create the boxes, so we have the ability to modify production specs and installed programs
   | weaknesses =
+* Tech support must often make up for the adopters (buyers) lack of linux knowledge
+* Quality control can be iffy, resulting in extra work for tech support and a bad experience for the adopter
   | opportunities =
+* The Linux distros are constantly improving, making it possible to give the adopter a better experience with less work
   | threats =
+*

← Older revision		Revision as of 19:52, 21 August 2007
Line 16:		Line 16:

	=== Trends and predictions ===		=== Trends and predictions ===
		+	Tech support will continue to be an important part of Free Geek, no matter what happens. In the past, many of our computers were switched to MS Windows as soon as they were taken home, but as time goes on, more and more of our boxes are being used as linux computers. I expect this trend will continue regardless of any expansion or reduction of Free Geek as a whole. Further, in the likely event that we continue to expand, the number of adopters and purchasers will continue to expand, resulting in more need for basic tech support. This will result in the need for more hours dedicated to tech support, and eventually a need for more than one person paid to do it.

	==SWOT==		==SWOT==

@@ Line 4: / Line 4: @@
 === State of the program ===
-Currently Tech support is open four days a week for 3 hours a day, and provides general support for people with adopted or granted freekboxen less than one year old.  In addition, initial support is given for store boxen and paid support is available for store boxen after the first issue.
+Currently Tech support is open four days a week for 3 hours a day, and provides general support for people with adopted or granted freekboxen less than one year old.  In addition, initial support is given for store boxen and paid support is available for store boxen after the first issue.  Issues supported include network connectivity (dialup and broadband and wireless), hardware problems, program installation, user knowledge...
 === Current and past issues ===

← Older revision		Revision as of 19:34, 21 August 2007
Line 4:		Line 4:

	=== State of the program ===		=== State of the program ===
		+	Currently Tech support is open four days a week for 3 hours a day, and provides general support for people with adopted or granted freekboxen less than one year old. In addition, initial support is given for store boxen and paid support is available for store boxen after the first issue.

@@ Line 11: / Line 11: @@
 === Trends and predictions ===
-== SWOT ==
+==SWOT==
-|style="vertical-align:top;"|
+{{SWOT
-''' Strengths: ''' ''Strengths are advantages we have that are internal to Free Geek. (Good things we do.)''
+ | Q = How will expansion of the education program help meet Free Geek's mission and principles over the next five years?
-{{{strengths|}}}
+ | weaknesses =
-|style="vertical-align:top;"|
+ | opportunities =
-|-
+[[Category:Long Term Planning]]

← Older revision	Revision as of 18:17, 23 December 2009
(No difference)

← Older revision	Revision as of 21:48, 22 August 2007
(No difference)

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 |-
 |}
-[[Category:Big Picture]]
+[[Category: Long Term Planning]]