Thrift Store/customer service - Revision history

Dheiber at 16:42, 23 August 2012

2012-08-23T16:42:55Z

Scellef: Categorized

2012-08-23T16:39:18Z

Categorized

Leah: /* Customer Service a la Free Geek Thrift Store */

2009-08-26T00:48:01Z

Customer Service a la Free Geek Thrift Store

Leah: /* Customer Service a la Free Geek Thrift Store */

2009-08-25T23:08:32Z

Customer Service a la Free Geek Thrift Store

Leah: /* Be available for the customers */

2009-08-25T22:58:13Z

Be available for the customers

Leah at 22:57, 25 August 2009

2009-08-25T22:57:19Z

Leah at 02:03, 20 August 2009

2009-08-20T02:03:29Z

Leah: created the page

2009-08-20T01:32:57Z

created the page

New page

Customer Service a la Free Geek Thrift Store
Acknowledge the customers
When they come in the door
when they're looking for stuff
when they come up to buy something
Be nice to people
Even if it seems like they are asking the same questions over and over
Even if you're feeling grumpy
Even if they're stinky
don't be snarky if it seems like someone doesn't know what they're talking about
Be available for the customers
don't get stuck behind the POS, staring at the computers
if someone asks you where something is located walk them over to it instead of just pointing in the general direction
Give them the whole story
Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not
if someone calls on the phone and asks if we have something, make sure they know we don't do holds
if they're buying a system make sure they are aware of the warranty/tech support policy
Phone servicing
try not to talk over people
don't assume you know what their question is before they have a chance to ask it
if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
Don't play music so loud that the customers can't hear you
Try not to eat giant sammiches out on the floor, little snacks are okay
Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour
Don't check your personal email while in store, take a break
Say thank you! When they give you money and when the transaction is finished

@@ Line 4: / Line 4: @@
 *When they come in the door
-*when they're looking for stuff
+*When they're looking for stuff
-*when they come up to buy something
+*When they come up to buy something
 ===Be nice to people===
@@ Line 26: / Line 26: @@
 ===Phone servicing===
-*try not to talk over people
+*Try not to talk over people
-*don't assume you know what their question is before they have a chance to ask it
+*Don't assume you know what their question is before they have a chance to ask it
-*if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
+*If someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
 ===Atmospheric Prescience===

← Older revision		Revision as of 16:39, 23 August 2012
Line 36:		Line 36:
	*Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour		*Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour
	*Don't check your personal email while in store, take a break		*Don't check your personal email while in store, take a break
		+
		+	[[Category:Thrift Store]]

@@ Line 26: / Line 26: @@
 ===Phone servicing===
-**try not to talk over people
+*try not to talk over people
-**don't assume you know what their question is before they have a chance to ask it
+*don't assume you know what their question is before they have a chance to ask it
-**if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
+*if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
 ===Atmospheric Prescience===

@@ Line 8: / Line 8: @@
 ===Be nice to people===
 *Even if it seems like they are asking the same questions over and over
 *Even if you're feeling grumpy
 *Even if they're stinky
 *Don't be snarky if it seems like someone doesn't know what they're talking about
 ===Be available for the customers===
 *Don't get stuck behind the POS, staring at the computers
 *If someone asks you where something is located walk them over to it instead of just pointing in the general direction
 *Give them the whole story
 **Is someone buying an as-is item?  Make sure they know it's not exchangeable and that we can't guarantee whether it works or not
-**if someone calls on the phone and asks if we have something, make sure they know we don't do holds
+**If someone calls on the phone and asks if we have something, make sure they know we don't do holds
-**if they're buying a system make sure they are aware of the warranty/tech support policy
+**If they're buying a system make sure they are aware of the warranty/tech support policy
 ===Phone servicing===
 **try not to talk over people
 **don't assume you know what their question is before they have a chance to ask it
 **if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
-===Add-ons===
 *Don't play music so loud that the customers can't hear you
 *Try not to eat giant sammiches out on the floor, little snacks are okay
 *Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour
 *Don't check your personal email while in store, take a break

@@ Line 20: / Line 20: @@
 **if someone calls on the phone and asks if we have something, make sure they know we don't do holds
 **if they're buying a system make sure they are aware of the warranty/tech support policy
-*Phone servicing
+===Phone servicing===
 **try not to talk over people
 **don't assume you know what their question is before they have a chance to ask it
 **if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
 *Don't play music so loud that the customers can't hear you
 *Try not to eat giant sammiches out on the floor, little snacks are okay