Thrift Store Staff Training - Revision history

Liliana at 20:10, 9 January 2013

2013-01-09T20:10:39Z

Liliana at 17:41, 2 January 2013

2013-01-02T17:41:05Z

Liliana at 17:21, 2 January 2013

2013-01-02T17:21:28Z

Liliana at 20:21, 26 December 2012

2012-12-26T20:21:12Z

Liliana: Created page with "{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a Merit Badge System to mark…"

2012-11-28T19:02:18Z

Created page with "{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a Merit Badge System to mark…"

New page

{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns. We use a [[Merit Badges (Thrift Store)|Merit Badge System]] to mark off the steps as the Trainee progresses. There are several tiers of badges:

'''I. [[Rubber Band Ball]]'''
:1. Orientation
::*
:2. Processing
::*Determining what goes in which bin
::*Cable wrapping
::*Shrink wrapping
::*Cleaning monitors
::*System Badges/Price tags
::*Which items get price tags/which don't
:3. Neatening
::*printing labels
::*Location of tape, tags, paper, pens, rubber bands, other basic supplies.
::*Taking out trash and recycling
::*Cleaning floor, glass, and counters
:4. Stocking
::*Bargain Bin
::*Network devices
::*What goes in the case
::*Cables of all kinds
::*The free box
:5. Gathering
::*Returning stuff to Receiving
::*Shopping from Basic testing
::*Shopping from Advanced Testing
::*Shopping from Receiving
::*Shopping from the Warehouse
::*Location of Paper, Tape, Credit Card paper, and Staples reloads
::*Print out Ubuntu FAQs, Spanish FAQs and Advanced.

'''II. [[Pricing Gun]]'''
:1. Basic Pricing
::*All items that can be priced using basic price guide.
::*Bargain Bin items.
::*Tested by pricing a set basket of items.
:2. Basic Till Operation
::*Entering transactions.
::*Entering CC transactions.
::*Learning proper gizmo types.
::*Comments and Description fields
::*Recent Purchases (how to spot abusers and uphold policy).
::*Determining which items are "as-is" and which are exchangable
::*Processing exchanges issuing and applying store credits.
::*Tested by ringing up set baskets of items.
:3. Basic Customer Service
::*Engagement (greet, help, thank)
::*Managing expectations (know when to fold 'em/LWIA)
::*Basic Scripts for FAQs
::*Managing and answering the phone
::*Learning Store Policies.
::*Explaining Policies without conflict
::*Deferring all exceptions/questions to 2600s and Whistles.
:4. Advanced Gathering
::*TARDIS (RAM, HDDs, systems), optical drives, the Treehouse, other items from recycling (pc fans, heat sinks, etc.)
:5. Two Electives
::*Suggestions:
:::Production (Packaging Mouse Balls, Making Distros, Laminating 2032 Cards [no longer in production])
:::Documentation
:::Ethernet Cable making
:::File System Development
'''III. [[Atari 2600 Game Controller]]'''
:1. Advanced Customer Service (Pong)
::*Selling systems
::*Enforcing policies (saying "no").
::*When to fetch (special trips to get items from "the back").
::*System returns/tech support intake.
:2. Advanced Till Operation (Tetris)
::*Searching for sales
::*Credit Card snafus
::*Closing and Counting the till
::*Processing Store Returns over $10
:3. Advanced Pricing (PacMan)
::*Researching high-end and oddballs (not on the list)
::*Pricing Systems and Laptops
::*Maintaining price list (spotting what's out of date)
:4. Advanced Stocking (Super Mario Bros.)
::*Displaying wares/creating signage
::*Printing labels and store documents. Filing them/putting them away.
::*Improving existing displays.
:5. Plus Two elective Badges
::*Suggestions:
:::Production (Packaging Mouse Balls, Making Distros, Laminating 2032 Cards [no longer in production])
:::Documentation
:::Ethernet Cable making
:::File System Development
'''IV. [[Acme Thunderer]]'''
:1. Kirk (Brinkmanship)
:2. Spock (Analysis)
:3. Scott (Resourcefulness)
:4. Sulu (Perfect Attendance)

===In Progress===
Pages for
*Atari 2600 Game Controller
*Acme Thunderer.

There is some documentation about all of this, but no pages dedicated to those badges.

[[Category: Training]]
[[Category: Thrift Store]]
[[Category: Merit Badges]]

@@ Line 4: / Line 4: @@
 :1. [[OrientationBadge|Orientation]]
 ::*Get added to the thriftstore, sales, & paidworkers email lists.
-*Receive basic orientation in the store and around Free Geek.
+::*Receive basic orientation in the store and around Free Geek.
-*Meet with Store Coordinator(s) to discuss the merit Badges and training process.
+::*Meet with Store Coordinator(s) to discuss the merit Badges and training process.
-*Get added to the Merit Badge Program and review basic worksheets/steps.
+::*Get added to the Merit Badge Program and review basic worksheets/steps.
-*Arrange a schedule with the Store Coordinator(s) (who will arrange things with Schedulers as needed).
+::*Arrange a schedule with the Store Coordinator(s) (who will arrange things with Schedulers as needed).
 :2. [[GatheringBadge|Gathering]]
 ::*Returning stuff to Receiving

@@ Line 3: / Line 3: @@
 '''I. [[Rubber Band Ball]]'''
 :1. [[OrientationBadge|Orientation]]
-::*
+::*Get added to the thriftstore, sales, & paidworkers email lists.
 :2. [[GatheringBadge|Gathering]]
 ::*Returning stuff to Receiving

@@ Line 67: / Line 67: @@
 '''III. [[Atari 2600 Game Controller]]'''
-:1. Advanced Customer Service (Pong)
+:1. [[AdvCustomerServiceBadge|Advanced Customer Service]] (Pong)
 ::*Selling systems
 ::*Enforcing policies (saying "no").
 ::*When to fetch (special trips to get items from "the back").
 ::*System returns/tech support intake.
-:2. Advanced Till Operation (Tetris)
+:2. [[AdvTillOperationBadge|Advanced Till Operation]] (Tetris)
 ::*Searching for sales
 ::*Credit Card snafus
 ::*Closing and Counting the till
 ::*Processing Store Returns over $10
-:3. Advanced Pricing (PacMan)
+:3. [[AdvPricingBadge|Advanced Pricing]] (PacMan)
 ::*Researching high-end and oddballs (not on the list)
 ::*Pricing Systems and Laptops
 ::*Maintaining price list (spotting what's out of date)
-:4. Advanced Stocking (Super Mario Bros.)
+:4. [[AdvStockingBadge|Advanced Stocking]] (Super Mario Bros.)
 ::*Displaying wares/creating signage
 ::*Printing labels and store documents. Filing them/putting them away.

@@ Line 1: / Line 1: @@
-{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns.  We use a [[Merit Badges (Thrift Store)|Merit Badge System]] to mark off the steps as the Trainee progresses.  There are several tiers of badges:
+{{Draft}}Currently the procedures for training staff in the Thrift Store is the same as for training Interns.  We use a [[Merit Badges (Thrift Store)|Merit Badge System]] to mark off the steps as the Trainee progresses.  Progress is tracked with a [[The Sash|sash]] that is kept in the store and "badges" are affixed to it as training happens. There are several tiers of badges:
 '''I. [[Rubber Band Ball]]'''
-:1. Orientation
+:1. [[OrientationBadge|Orientation]]
 ::*
-:2. Processing
+:2. [[GatheringBadge|Gathering]]
 ::*Determining what goes in which bin
 ::*Cable wrapping
@@ Line 11: / Line 19: @@
 ::*System Badges/Price tags
 ::*Which items get price tags/which don't
-:3. Neatening
+:4. [[NeateningBadge|Neatening]]
 ::*printing labels
 ::*Location of tape, tags, paper, pens, rubber bands, other basic supplies.
 ::*Taking out trash and recycling
 ::*Cleaning floor, glass, and counters
-:4. Stocking
+:5. [[StockingBadge|Stocking]]
 ::*Bargain Bin
 ::*Network devices
@@ Line 22: / Line 30: @@
 ::*Cables of all kinds
 ::*The free box
 '''II. [[Pricing Gun]]'''
-:1. Basic Pricing
+:1. [[CustomerServiceBadge|Basic Customer Service]]
 ::*All items that can be priced using basic price guide.
 ::*Bargain Bin items.
 ::*Tested by pricing a set basket of items.
-:2. Basic Till Operation
+:3. [[TillOperationBadge|Basic Till Operation]]
 ::*Entering transactions.
 ::*Entering CC transactions.
@@ Line 45: / Line 53: @@
 ::*Processing exchanges issuing and applying store credits.
 ::*Tested by ringing up set baskets of items.
-:3. Basic Customer Service
+:4. [[AdvGatheringBadge|Advanced Gathering]]
 ::*TARDIS (RAM, HDDs, systems), optical drives, the Treehouse, other items from recycling (pc fans, heat sinks, etc.)
 :5. Two Electives
@@ Line 61: / Line 61: @@
 :::Ethernet Cable making
 :::File System Development
 '''III. [[Atari 2600 Game Controller]]'''
 :1. Advanced Customer Service (Pong)