Tour Howto - Revision history

Dheiber: /* Tour Stop #1: Reception area (if cold or raining) or outside Receiving (if weather permits) */

2013-12-03T21:01:20Z

Tour Stop #1: Reception area (if cold or raining) or outside Receiving (if weather permits)

Mfall: /* Tour Stop #2: Receiving hallway or outside (please keep pathways clear!) */

2013-11-28T00:05:13Z

Tour Stop #2: Receiving hallway or outside (please keep pathways clear!)

Liliana at 22:16, 27 November 2013

2013-11-27T22:16:20Z

Dheiber at 22:04, 27 November 2013

2013-11-27T22:04:50Z

Show changes

Liliana: /* Tour stop #11: Front desk */

2013-11-22T01:47:03Z

Tour stop #11: Front desk

Liliana: /* Tour stop #10: Front desk */

2013-11-22T01:46:41Z

Tour stop #10: Front desk

Liliana: /* Tour stop #10: outside of the Store */

2013-11-22T01:41:05Z

Tour stop #10: outside of the Store

Liliana: /* Tour Stop #9: the Library */

2013-11-22T01:36:28Z

Tour Stop #9: the Library

Liliana: /* Tour Stop #8: In classroom hallway, explain education and how computers leave the building */

2013-11-22T01:28:09Z

Tour Stop #8: In classroom hallway, explain education and how computers leave the building

Liliana: /* Tour Stop #7: MacLand, explain post-build options and internships */

2013-11-22T01:22:30Z

Tour Stop #7: MacLand, explain post-build options and internships

@@ Line 18: / Line 18: @@
 ** Make sure you have everyone and they have received a Volunteer Orientation Packet and given a completed Volunteer Application to the Front Desk.
 ** Ask their names and why they're here. If they are a member of the media or potential corporate/organizational partner, please connect them with an SMT staff member for a customized tour. (Can be skipped for large tours)
-** Give a quick summary of who you are and what we are. Clearly convey our mission: FREE GEEK is a 501(c)(3) nonprofit that recycles technology to provide computers, education, internet access and job skills training in exchange for community service.
+** Give a quick summary of who you are and what we are. Clearly convey our mission: FREE GEEK is a 501(c)(3) nonprofit that recycles technology to provide computers, education, Internet access and job skills training in exchange for community service.
 ** Describe the 2 main volunteer programs -- Adoption and Build. Make sure that people know the requirements of each program by the end of the tour. Describe the 2 programs throughout the tour.
 ** Explain that there are other ways to volunteer as well, including internships. If they are interested in learning more, they should check in with a staff member after the tour.

@@ Line 27: / Line 27: @@
 ===Tour Stop #2: '''Receiving hallway or outside (please keep pathways clear!)'''===
 * Incoming equipment flows through here; donations come from both individuals and companies. Much is still usable.
 * Staff only area for Data security purposes.  Explain SDA and data-wiping policies.
-* Sorting Runners help bring donations back to the sorting table in the warehouse. *volunteers must be able to lift 40-50 lbs and move around the building easily*
+* Sorting Runners help bring donations back to the sorting table in the warehouse. *volunteers must be able to lift 40-50 lbs and move around the building easily* Runners must have at least one prior Sorting shift as they need to be trained in both areas
 * We take almost any electronic device.  What we don't take: styrofoam, microwave ovens, copiers, smoke detectors, household appliances (including air conditioners), non-rechargeable batteries, fluorescent light bulbs.
 * When leaving Receiving point out the bathroom and first aid kit.
 * Introduce people to the idea of Guiding Lines on the floor (Blue = Bathroom, etc)

@@ Line 34: / Line 34: @@
 * Introduce people to the idea of Guiding Lines on the floor (Blue = Bathroom, etc)
-===Tour Stop #3: Sorting Table===
+===Tour Stop #3: '''Sorting Table'''===
 * Sorting Table -- explain that this is where donations come when Sorting Runners bring things from Receiving.
 ** Runners work at the Sorting Table when they aren't bringing things back from Receiving
@@ Line 43: / Line 43: @@
 * Remind volunteers to log their hours after each shift
-===Tour Stop #4: Recycling Areas===
+===Tour Stop #4: '''Recycling Areas'''===
 * Volunteers at Recycling Bench and Recycling Table: This is an opportunity for people to get lots of hands-on experience with computers they don't have to be careful with.
 * Reasons for recycling responsibly: A major part of our mission is environmental, so if we can't re-use equipment, we make sure it's recycled responsibly. We will only work with vendors that can give us complete "chain of custody" for the material we send to them, this means we know who sends stuff where, and who is processing it further, If we did not recycle responsibly, chemicals like Lead, Mercury, Hexavalent Chromium, Beryllium, Cadmium, and Brominated Flame Retardants would eventually be released.
@@ Line 56: / Line 56: @@
 * Indicate First Aid kit in Warehouse. If volunteers are injured even in the slightest way, tell supervisor
-===Tour Stop #5: Hardware ID/System Evaluation - stand near the SDA and keep Yellow Lines clear if possible===
+===Tour Stop #5: '''Hardware ID/System Evaluation''' ===
 * Hardware Identification/Intro to build program -- Workshop is taken once (normally) and test out with a written test.
 * Volunteers do not need computer experience before beginning the build program.
@@ Line 70: / Line 71: @@
 * Remind volunteers to log hours after every shift.  Including Hardware ID Class.
-===Tour Stop #6: The Build Room===
+===Tour Stop #6: '''The Build Room'''===
 * Before you actually build computers you do Hardware ID and System Evaluation.
 * After testing out of System Evaluation, you Quality Control 5 systems that have already been built to make sure that everything was done correctly, then you are able to build 5 computers for Free Geek and 1 more to take home with you (other 5 go to hardware grants, adoption program, infrastructure, and the thrift store).
@@ Line 78: / Line 79: @@
 * Now is a good time to bring up Post Build Opportunities (Internships, Instructor Positions, Hardware Testing, & Laptops, Macs, and Server build programs)
-===Tour Stop #7: MacLand, explain post-build options and internships===
+===Tour Stop #7: '''MacLand, Post-Build & Internships '''===
 *Post-Build Options: You would need to complete Build and apply to work in a post-build area.  Speak to your build supervisor about post build options as you near the end of the Build program.
 **''Hardware Testing'' This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. Here volunteers can learn a lot more detail about testing components.
@@ Line 93: / Line 94: @@
 *Point out Fancy Bathroom, Kitchenette and first aid kit
-===Tour Stop #8: In classroom hallway, explain education and how computers leave the building===
+===Tour Stop #8: '''In classroom hallway - education program'''===
 * Education at Free Geek:
 ** Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes. Most of our classes are free. Check at the front desk and on the website for a list of our current classes.
@@ Line 103: / Line 104: @@
-===Tour Stop #9: the Library===
+===Tour Stop #9: '''the Library'''===
 *''Library'':  Volunteers may borrow books from us by checking them out at the front desk.  You are always welcome to read books while at Free Geek.
 *''Computer Lab'':  Volunteers and community members may use computers while on break. Please sign in for a pass at the Donor Desk for three 2-hour computers.  Short-term computer will time out after 10 minutes.
@@ Line 115: / Line 116: @@
 **If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers.  We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~500 active volunteers per month at Free Geek (source = database-reports-trends)
-===Tour stop #10: outside of the Store===
+===Tour stop #10:''' outside of the Store'''===
 * The store sells a wide range of equipment.
 * The store is just one of the ways Free Geek generates income to stay open and furthers our reuse values.
@@ Line 124: / Line 125: @@
 *# contributions through the front desk (~15%).
-===Tour stop #11: Front desk===
+===Tour stop #11:''' Front desk'''===
 '''Front Desk'''
@@ Line 139: / Line 140: @@
 Thank the group for their attention and start signing up for volunteer shifts!
-===FAQ===
+==='''FAQ'''===
 *Q: Where do we send stuff that we recycle?
 *'''A: Posted here:[http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors http://wiki.freegeek.org/index.php/PDX_Recycling_Vendors].

@@ Line 123: / Line 123: @@
 *# contributions through the front desk.
-===Tour stop #10: Front desk===
+===Tour stop #11: Front desk===
 '''Front Desk'''

@@ Line 126: / Line 126: @@
 '''Front Desk'''
-* Explain how to sign up for a volunteer shift and JDonor Desk vs. Volunteer Desk
+* Explain how to sign up for a volunteer shift (in-person or over the phone) and Donor Desk vs. Volunteer Desk
 * Explain how to log hours at the end of a volunteer shift.
 * Volunteers are required to check their bags while at Free Geek, so they should leave all valuables at home.

@@ Line 113: / Line 113: @@
 **If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers.  We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~600 active volunteers per month at Free Geek (source = database-reports-trends)
-===Tour stop #9: outside of the Store===
+===Tour stop #10: outside of the Store===
-* The store sells equipment that is below or outside the spec of what we need for our other programs.
+* The store sells equipment that is below or above the spec of what we need for our other programs.
 * The store is just one of the ways Free Geek generates income to stay open.
 * This not only helps us pay the rent but gets equipment back in use.
 * Active volunteers get a 20% discount in the store. (3 volunteer hours in the last 30 days=active)
-* Free Geek receives a majority of its funding through the store. We are lucky as a non-profit to not rely upon grants for day-to-day operations. We rely on three major streams of income to do what we do:
+* Free Geek receives a majority of its funding through the store. We are lucky as a non-profit to be mostly self-sustained. We rely on three major streams of income to do what we do:
 *# our thrift store;
 *# recycling income, and
 *# contributions through the front desk.
 ===Tour stop #10: Front desk===

@@ Line 101: / Line 101: @@
 * System comes with LCD Monitor, Keyboard, Speaker Set, Mouse
-===Tour Stop #8: the Library===
+===Tour Stop #9: the Library===
 *''Library'':  Volunteers may borrow books from us by checking them out at the front desk.  You are always welcome to read books while at Free Geek.
-*''Computer Lab'':  Volunteers may use computers while on break. Please sign in and out when using the lab (point to clipboard for this.)
+*''Computer Lab'':  Volunteers may use computers while on break. Please sign in for a pass at the Donor Desk for three 2-hour computers.  Volunteer computer will time out after 15 minutes.
-* ''Kitchen'':  Food must be labeled before being placed in the volunteer fridge.
+* ''Kitchen'':  Food must (!) be labeled before being placed in the volunteer fridge.  Dishes, microwave, dishwasher are for everyone's use.  Please clean up after yourself
-* ''Bathrooms'':  Two are located behind the kitchen
+* ''Bathrooms'':  Two are located behind the kitchen (along the Blue Line)
 '''Monkey House Hallway'''
-* ''Lounge'':  Feel free to relax and take a break in this area.
+* ''Lounge''/''Office Supplies''
 **If it seems appropriate to your tour (i.e. if it seems like you have a lot of "STOKED" people), add in a bit about how Free Geek is a vibrant community that welcomes long-term as well as short-term volunteers.  We have many people that have been around for years, have volunteered for thousands of hours, and our an integral part of our organization. We currently have ~600 active volunteers per month at Free Geek (source = database-reports-trends)

@@ Line 93: / Line 93: @@
 *Point out Fancy Bathroom and Kitchenette
-===Tour Stop #7: In classroom hallway, explain education and how computers leave the building===
+===Tour Stop #8: In classroom hallway, explain education and how computers leave the building===
 * Education at Free Geek:
-** Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes as well. Most of our classes are free. Check at the front desk for a list of our current classes.
+** Education is part of our mission. In addition to the education that takes place within the adoption and build programs while volunteering, we have structured classes as well. Most of our classes are free. Check at the front desk and on the website for a list of our current classes.
-** Adoption program volunteers sign up for a class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended. We will not support the computer if volunteers do not take the class.
+** Adoption program volunteers sign up for a class near the end of their 24 hours. The class is an introduction to the computer, the final quality control of all hardware, and the ticket to 1-year of Free tech support. The class is not required, but highly recommended.
-* As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants.  The case of a computer does not reflect its contents: all of the computers are pretty much the same on the inside.
+* As you walk through the hallway lined with computers, explain the ways computers leave our building: Adoption, Build, Store, Grants.  The case of a computer does not reflect its contents: all Freekboxen (volunteer boxes) are pretty much the same inside
 ===Tour Stop #8: the Library===

@@ Line 78: / Line 78: @@
 * Now is a good time to bring up Post Build Opportunities (Internships, Instructor Positions, Hardware Testing, & Laptops, Macs, and Server build programs)
-===Tour Stop #6: MacLand, explain post-build options and internships===
+===Tour Stop #7: MacLand, explain post-build options and internships===
 *Post-Build Options: You would need to complete Build and apply to work in a post-build area.  Speak to your build supervisor about post build options as you near the end of the Build program.
-**''Advanced Testing'' This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. That which is not up to snuff is recycled.
+**''Hardware Testing'' This is where we test the hardware that has been donated to make sure it is in good working condition to be reused. That which is not up to snuff is recycled.
 **''Macland''  We have a small Mac program. Once you complete Build, you have the opportunity to move into a post-build option. Macland is one such option.
 *** The only ways to get a Mac from Free Geek is through a grant or through the thrift store.
@@ Line 90: / Line 90: @@
 **Free Geek offers volunteer internships in which volunteers can learn job skills. These volunteer internships are challenging and competitive learning experiences, which allow volunteers to take on a leadership role in a variety of areas within Free Geek: Front Desk, Receiving, Recycling, System Evaluation, Tech Support, and the Thrift Store.
 ***Our website has detailed information on available internships and how to apply. We also have information at the front desk.
 ===Tour Stop #7: In classroom hallway, explain education and how computers leave the building===