Tour training - Revision history

Valerie: tagged as 'delete' because this page is out of date; we have new better page that supplants this one

2011-02-03T18:32:51Z

tagged as 'delete' because this page is out of date; we have new better page that supplants this one

Laurel: categorized in tours

2010-05-15T20:24:39Z

categorized in tours

Valerie: /* Thrift Store */ updated our definition of active volunteer

2010-03-25T05:46:38Z

Thrift Store: updated our definition of active volunteer

Valerie: /* Classroom */ removed reference to using classroom computers for non-class uses

2010-03-25T05:45:11Z

Classroom: removed reference to using classroom computers for non-class uses

Valerie: /* Build */ removed reference to "card & mobo sort, Eval I & II" and replaced it with hardware ID + system evaluation

2010-03-25T05:43:28Z

Build: removed reference to "card & mobo sort, Eval I & II" and replaced it with hardware ID + system evaluation

Valerie: /* Warehouse / Recycling */ removed reference to double points since we don't do double points anymore

2010-03-25T05:27:50Z

Warehouse / Recycling: removed reference to double points since we don't do double points anymore

Elizabethwt at 02:15, 10 February 2010

2010-02-10T02:15:31Z

Dana: dana 2 cents

2008-03-20T20:13:28Z

dana 2 cents

Ali: my notes from tour walk thru

2008-03-20T02:52:50Z

my notes from tour walk thru

Ali at 02:35, 20 March 2008

2008-03-20T02:35:34Z

← Older revision		Revision as of 18:32, 3 February 2011
Line 1:		Line 1:
		+	{{delete}}
		+	Please see our [[Tour Howto \| Tour How To]] page for an updated tour outline.
		+	[[User:Valerie\|Valerie]] 18:32, 3 February 2011 (UTC)
		+
	Tour Training		Tour Training

← Older revision		Revision as of 20:24, 15 May 2010
Line 103:		Line 103:
	* discount for active volunteers (active means 3 hours within the last 31 days)		* discount for active volunteers (active means 3 hours within the last 31 days)
	* make sure people return to Front Desk to sign up for first day of volunteering		* make sure people return to Front Desk to sign up for first day of volunteering
		+
		+	[[Category: Tours]]

@@ Line 101: / Line 101: @@
 === Thrift Store ===
-* volunteer discount (lasts 90 days with minimum of 4 hours logged, some restrictions apply)
+* discount for active volunteers (active means 3 hours within the last 31 days)
 * make sure people return to Front Desk to sign up for first day of volunteering

@@ Line 80: / Line 80: @@
 === Classroom ===
 * this is where command line class and Adoption class are held
 :* explain layout of Adoption class - you come in, all computers are equal on the inside, you sit in front of one and personalize it and then take it home with you that day

@@ Line 66: / Line 66: @@
 === Build ===
-* before you actually build computers you do card & mobo sort, Eval I & II, and command line class
+* before you actually build computers you learn to identify hardware, system evaluation and a command line class
 * QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, thrift store)
 * peer to peer learning (encouraged to ask your neighbor, although there is always an instructor available)
-* you are mort than welcome to stick around after building 6 computers
+* you are more than welcome to stick around after building 6 computers
 :* Mac Build (need permission)
 :* Laptops (need permission)
 :* Adv Testing (need permission)
-−
 === Bathroom & Kitchen ===
 * here they are

@@ Line 53: / Line 53: @@
 === Warehouse / Recycling ===
 * here are our computers ready to be built
-* monitor testing is double hours because you need strong back to lift heavy stuff - availability is limited, so ask at Front Desk
+* monitor testing requires lifting heavy stuff and ability to see in color (can't be color blind) - availability is limited, so ask at Front Desk
 * here is an example of why FG started (environmental reasons) ''' NEED BLURB ABOUT POLLUTANTS, LANDFILL, ETC '''
 * Recycling (mention both Printer and Bench): will check in with instructor in these two places, receive tool box, and then disassemble computers or printers.

@@ Line 5: / Line 5: @@
 A list of items to be included in the Tour Training (in no particular order):
-* Ask individuals what is there interest in Free Geek. If possible, attempt to tailor the tour to the audience.
+* Ask individuals what is their interest in Free Geek. If possible, attempt to tailor the tour to the audience.
 * Explanation of the 2 main programs and what volunteers do in each program includes:
    Repeating information about the programs during the tour to ensure the audience takes in the info

@@ Line 1: / Line 1: @@
 Tour Training
-In order to form a more perfect Free Geek we begin a Tour Guide Training program.
+In order to form a more perfect Free Geek we are creating a Tour Guide Training program.
 This will ensure that individuals get up to date information and improved knowledge of how Free Geek works.
 A list of items to be included in the Tour Training (in no particular order):
 * Explanation of the 2 main programs and what volunteers do in each program includes:
    Repeating information about the programs during the tour to ensure the audience takes in the info
@@ Line 14: / Line 15: @@
    Exit Locations
 * Who to report to in each area.
-* How to tailor the tour to your audience, especially if they are a group from an organization
+* How to tailor the tour to your audience, especially if they are a group from an organization.
    For example: newspaper/media group, open source software group
-* How to keep hallways clear and make a path for any items coming through
+* How to keep hallways clear and make a path for any items coming through. How to keep the tour moving if there are a lot of questions. Eliminate irrelevant information, like talking about advanced testing,
 * Encourage Peer to Peer learning
 * Put your name on any food you put in the fridge, unless you want to share it.
@@ Line 22: / Line 23: @@
 In the works:
 * We are working towards posting placards and fact sheets to help tour guides answer questions and touch on important topics in each area.
 * Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour.
 * Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek.
 == Ali's Notes from tour ==

@@ Line 33: / Line 33: @@
 * '''1 computer per year'''
 * (approved cleaning list)
 === Receiving ===
@@ Line 69: / Line 70: @@
 :* Laptops (need permission)
 :* Adv Testing (need permission)

← Older revision		Revision as of 02:35, 20 March 2008
Line 24:		Line 24:
	* Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour.		* Ideally, it would be great to have a button on the website for large groups to notify us before coming for the tour.
	* Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek.		* Possibly create an e-mail dump from the database so we can send a "Welcome" e-mail to new volunteers with more detailed information about Free Geek.
		+
		+	== Ali's Notes from tour ==
		+
		+	=== Before Tour ===
		+	* use forms for getting basic info
		+	* ask names, why they're here, how they heard of FG, etc.
		+	* explain differences between Build & Adoption programs
		+	* '''1 computer per year'''
		+	* (approved cleaning list)
		+
		+	=== Receiving ===
		+	* explain what happens here
		+	* part of Adoption program
		+	* there's always a supervisor on shift, Front Desk will direct you to check in with appropriate person who will show you what to do
		+	* sit down jobs available here (basic testing)
		+
		+	=== Bathroom ===
		+	* show people where it is
		+
		+	=== Prebuild ===
		+	* Card & Mobo Sorting: begin Build program here, peer-to-peer learning encouraged although there is a supervisor to ask questions of, intro to flow charts
		+	* Eval I & II: show them incoming pile, joy of opening cases (engage volunteers currently in Eval), determine which computers will be kept and recycled, flow chart bonanza
		+
		+	=== Warehouse / Recycling ===
		+	* here are our computers ready to be built
		+	* monitor testing is double hours because you need strong back to lift heavy stuff - availability is limited, so ask at Front Desk
		+	* here is an example of why FG started (environmental reasons) ''' NEED BLURB ABOUT POLLUTANTS, LANDFILL, ETC '''
		+	* Recycling (mention both Printer and Bench): will check in with instructor in these two places, receive tool box, and then disassemble computers or printers.
		+	:* sit-down tasks available, specify at Free Geek
		+	:* first aid station (point to it), emphasize that if a volunteer injures themselves - even if it's minor - it's essential to let a staff person know
		+	:* wash hands after leaving because of chemicals (in fact, encourage use of gloves & safety goggles - they're provided)
		+
		+	=== Advanced Testing ===
		+	* test hard drives, RAM, motherboards
		+	* touch on how important FG feels data security is (every hard drive is either wiped or smashed with sledgehammer and is in lockup in between)
		+	* you can volunteer here after you complete the Build program with permission from Build instructors
		+
		+	=== Build ===
		+	* before you actually build computers you do card & mobo sort, Eval I & II, and command line class
		+	* QC a few systems first, then you are able to build 6, taking the sixth one home with you (other 5 go to hardware grants, adoption program, thrift store)
		+	* peer to peer learning (encouraged to ask your neighbor, although there is always an instructor available)
		+	* you are mort than welcome to stick around after building 6 computers
		+	:* Mac Build (need permission)
		+	:* Laptops (need permission)
		+	:* Adv Testing (need permission)