Troubleshooting in Build: Audio - Revision history

Kevin.Williams at 22:44, 18 April 2014

2014-04-18T22:44:42Z

RyanDodd at 22:32, 16 April 2014

2014-04-16T22:32:06Z

Schwam: Added information on solving a problem with the audio being disabled in the BIOS

2012-03-04T01:34:33Z

Added information on solving a problem with the audio being disabled in the BIOS

Alamb at 18:31, 28 July 2011

2011-07-28T18:31:15Z

Scellef at 00:42, 22 July 2011

2011-07-22T00:42:33Z

Alamb: User:Alamb/Troubleshooting Audio moved to Troubleshooting in Build: Audio

2011-07-21T23:28:38Z

User:Alamb/Troubleshooting Audio moved to Troubleshooting in Build: Audio

Alamb: User:Checkman/Troubleshooting Audio moved to User:Alamb/Troubleshooting Audio: User:Checkman no longer employed at Free Geek.

2011-07-21T22:37:07Z

User:Checkman/Troubleshooting Audio moved to User:Alamb/Troubleshooting Audio: User:Checkman no longer employed at Free Geek.

Checkman: /* DESKTOP BUILD: AUDIO TROUBLESHOOTING */

2011-03-11T21:04:53Z

DESKTOP BUILD: AUDIO TROUBLESHOOTING

Checkman: /* DESKTOP BUILD: AUDIO TROUBLESHOOTING */

2011-03-09T23:33:19Z

DESKTOP BUILD: AUDIO TROUBLESHOOTING

Checkman: /* DESKTOP BUILD: AUDIO TROUBLESHOOTING */

2011-03-09T23:32:00Z

DESKTOP BUILD: AUDIO TROUBLESHOOTING

← Older revision		Revision as of 22:44, 18 April 2014
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		+	[https://docs.google.com/a/freegeek.org/document/d/1vlb-39un7JiMUpsAe8nNb7n3G-JW7eI1tdFMrT8GCac/edit?usp=sharing Link]
		+
	=Audio Troubleshooting=		=Audio Troubleshooting=

← Older revision		Revision as of 22:32, 16 April 2014
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	=Audio Troubleshooting=		=Audio Troubleshooting=

@@ Line 37: / Line 37: @@
 !"I have sound, but my CD-ROM/DVD Player isn't working"
 ||
 See the Optical Drives guide for further troubleshooting tips. If these measures don't yield results, locate a staff person or Build Instructor in the build room and ask them for further assistance with the system.
 |}

@@ Line 11: / Line 11: @@
 !As always, recheck your connections
 ||
-Be certain that the speaker wire is connected to the correct, "outgoing" speaker port in the system and that the speakers are plugged in to a power outlet and "on" at a reasonable sound level. Try plugging in the speaker cable into the front panel's headphone icon and see if any sound comes from the speakers. Sometimes you'll be able to play audio CDs and Files, but no sounds come through in basic check.  Try disabling the plug-and-play option in BIOS if it exists.  If this is fine and you're using a sound card, you may need to disable an on-board sound option in BIOS if it exists.
+) Is the speaker wire connected to the "outgoing" speaker port in the system (usually color-coded green)? If yes...
 |-
 !"There is no sound on the 'Sound Check' step of the 'Basic Check' Checklist"
@@ Line 27: / Line 37: @@
 !"I have sound, but my CD-ROM/DVD Player isn't working"
 ||
-If you find the CD/DVD player isn't working, look into the system and make sure that the IDE/SATA connection is good.  If there are other ports then try plugging the connections into other IDE/SATA ports and see if you have any luck.  Look at the jumper setting, and ensure  ''Master''/''Slave'' is set appropriately for the jumpers and the ribbon cables.  If this is set correctly, try a different CD/DVD optical drive.  If the same outcome results, try replacing all ribbon cables and power cables.  After this measure, locate a staff person or Build Instructor in the build room and ask them for further assistance with the system.
+See the Optical Drives guide for further troubleshooting tips. If these measures don't yield results, locate a staff person or Build Instructor in the build room and ask them for further assistance with the system.
 |}

@@ Line 1: / Line 1: @@
-==DESKTOP BUILD: AUDIO TROUBLESHOOTING==
+=Audio Troubleshooting=
 You're going along your build checklist just fine.  You thought it was odd that no Ubuntu drums were audible when you booted up, but you would be reaching the sound test portion of the build later on, so you didn't worry.  Only, now IS later on, and you have no sound.  Here's what to do:
-{|class="wikitable" style="text-align:center" font-size="90%" border=".05" cellpadding=".4" width=100%  valign="top"
+{| border="1" fontname="Nimbus Sans" fontsize="12" cellpadding="5" cellspacing="1"
 |-
-|style="text-align:center" width="20%"|'''"There is no sound on the "Sound Check" step of the "Basic Check" Checklist"'''
+|width="20%" align="center"|<h2>Steps</h2>
-|style="text-align:left" width="80%"|First thing you want to do is click on the small speaker icon located at the top right portion of your monitor and make certain nothing is muted, and the "Output Volume" is set to a moderate level.  If this still doesn't work, open a terminal and type in "alsamixer".  You should see a screen with an interface of many different volume control levels.  Go to both "Master" and "PCM" by using your arrow keys and set each to around 90.
+|align="center"|<h2>Notes and Detailed Instructions</h2>
 |-
-|style="text-align:center" width="20%"|'''If there is no sound, and you have no front speaker plug, try this...'''
+!As always, recheck your connections
-|style="text-align:left" width="80%"|You will need to look at the [[Front Panel Motherboard Pin-outs]] and go to the "Front Panel Audio" section and find these pins in your own system.  Once you locate them, you will want to jumper the pins labeled 6 and 5, as well as 10 and 9.  This will enable the rear audio plug to work.
+||
 |-
-|style="text-align:center" width="20%"|'''Both Right and Left come from the same one speaker in the "Sound Check" step of the "Basic Check" Checklist'''
+!"There is no sound on the 'Sound Check' step of the 'Basic Check' Checklist"
-|style="text-align:left" width="80%"|Oftentimes if the front headphone plug isn't hooked up properly on the motherboard, it will wreak havoc on the on-board sound card.  Check for any missing plugs coming from the front panel.  There should be a plastic casing around the tip of the plugs that will tell you what it is for.  Check the motherboard for "AUDIO" written next to corresponding pins.  Use the [[Front Panel Motherboard Pin-outs]] to guide you on how to do the hookup.  If this still doesn't work, simply shut down the system, replace or put in a new sound card, and plug the speaker chord into that sound card.
+||
 |-
-|style="text-align:center" width="20%"|'''"I have sound, but my CD-ROM/DVD Player isn't working"'''
+!If there is no sound, and you have no front speaker plug, try this...
-|style="text-align:left" width="80%" |If you find the CD/DVD player isn't working, look into the system and make sure that the IDE/SATA connection is good.  If there are other ports then try plugging the connections into other IDE/SATA ports and see if you have any luck.  Look at the jumper setting, and ensure the "slave"/"master" is set appropriately for the jumpers and the ribbon cables.  If this is set correctly, try a different CD/DVD optical drive.  If the same outcome results, try replacing all ribbon cables and power cables.  After this measure, locate a staff person or Build Instructor in the build room and ask them for further assistance with the system.
+||
 |-
-[[Category:User:Checkman]]
+!Both Right and Left come from the same one speaker in the "Sound Check" step of the "Basic Check" Checklist
+||
-[[Category:Checkman]]
+Oftentimes if the front headphone plug isn't hooked up properly on the motherboard, it will wreak havoc on the on-board sound card.  Check for any missing plugs coming from the front panel.  There should be a plastic casing around the tip of the plugs that will tell you what it is for.  Check the motherboard for "AUDIO" written next to corresponding pins.  Use the [[Front Panel Motherboard Pin-outs]] to guide you on how to do the hookup.  If this still doesn't work, simply shut down the system, replace or put in a new sound card, and plug the speaker chord into that sound card.

← Older revision	Revision as of 23:28, 21 July 2011
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← Older revision	Revision as of 22:37, 21 July 2011
(No difference)

@@ Line 5: / Line 5: @@
 {|class="wikitable" style="text-align:center" font-size="90%" border=".05" cellpadding=".4" width=100%  valign="top"
 |style="text-align:center" width="20%"|'''As always, recheck your connections'''
-|style="text-align:left" width="80%"|Be certain that the speaker wire is connected to the correct, "outgoing" speaker port in the system and that the speakers are plugged in to a power outlet and "on" at a reasonable sound level. Try plugging in the speaker cable into the front panel's headphone icon and see if any sound comes from the speakers.
+|style="text-align:left" width="80%"|Be certain that the speaker wire is connected to the correct, "outgoing" speaker port in the system and that the speakers are plugged in to a power outlet and "on" at a reasonable sound level. Try plugging in the speaker cable into the front panel's headphone icon and see if any sound comes from the speakers. Sometimes you'll be able to play audio CDs and Files, but no sounds come through in basic check.  Try disabling the plug-and-play option in BIOS if it exists.  If this is fine and you're using a sound card, you may need to disable an on-board sound option in BIOS if it exists.
 |-
 |style="text-align:center" width="20%"|'''"There is no sound on the "Sound Check" step of the "Basic Check" Checklist"'''
@@ Line 13: / Line 13: @@
 |style="text-align:left" width="80%"|You will need to look at the [[Front Panel Motherboard Pin-outs]] and go to the "Front Panel Audio" section and find these pins in your own system.  Once you locate them, you will want to jumper the pins labeled 6 and 5, as well as 10 and 9.  This will enable the rear audio plug to work.
 |-
-|style="text-align:center" width="20%"|'''Both Right and Left come from the same speaker in the "Sound Check" step of the "Basic Check" Checklist'''
+|style="text-align:center" width="20%"|'''Both Right and Left come from the same one speaker in the "Sound Check" step of the "Basic Check" Checklist'''
 |style="text-align:left" width="80%"|Oftentimes if the front headphone plug isn't hooked up properly on the motherboard, it will wreak havoc on the on-board sound card.  Check for any missing plugs coming from the front panel.  There should be a plastic casing around the tip of the plugs that will tell you what it is for.  Check the motherboard for "AUDIO" written next to corresponding pins.  Use the [[Front Panel Motherboard Pin-outs]] to guide you on how to do the hookup.  If this still doesn't work, simply shut down the system, replace or put in a new sound card, and plug the speaker chord into that sound card.
 |-