Cliff at 01:51, 11 July 2013

2013-07-11T01:51:25Z

Cliff: Created page with " '''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means: * Welcoming incoming volunteers at the beginning of t…"

2013-07-11T01:50:20Z

Created page with " '''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means: * Welcoming incoming volunteers at the beginning of t…"

New page

'''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means:
* Welcoming incoming volunteers at the beginning of the shift
* Introducing yourself to volunteers you haven't met before, or whose names you don't remember
* Giving volunteers choices about the kind of work they want to do that day, based on HT's needs, when possible
** Appropriately engage each volunteer in an appropriate task, trying to get all tasks covered
** Which volunteers are present during your shift? What are their strengths and weaknesses? Do they want to learn something new? Match up their interests with priority tasks
* Teaching volunteers how to test different kinds of gizmos, based on their interest, or facilitating another volunteer to teach them (as appropriate)
* Making them aware of their resources, *especially* our documentation, but also Google, the FG wiki, other volunteers, and you!
* Being available for any questions that they may have
* Remaining patient and friendly while maintaining good boundaries
* Providing volunteers opportunities to work on special projects, as is needed and appropriate
* Be sure to thank volunteers for their work as they leave
 
== Oversight Checklist ==

=== Beginning of Shift ===
* Check meetingwords.com/whiteboard
* Prioritize tasks based on current stock, Store and Build needs - '''and update the white board'''
* Welcome volunteers and direct them to prioritized tasks
* Hard Drives - swap tested drives, load drives to be wiped
* Remember to delegate! But if no volunteers are available:
** Swap RAM
** Sort Incoming
** Sort boxes of power supplies that come from Receiving, routing them to other areas
** Sort small Hard Drive Lock Box into big Hard Drive Lock Box

=== During Shift ===
* Be available to answer volunteers' questions and to support their endeavors
* Hard drive testing:
** Pull and label all tested hard drives. Recycle the failed ones.
** Stock all the machines. Your goal is to keep TARDIS as free of unwiped hard drives as much as you can.
** Repair failed machines as necessary
** REPORT PROBLEMS WITH MACHINES WHEN THEY HAPPEN (either to those with the know-how to fix 'em or in RT)
** '''Remember to never leave unwiped drives unattended anywhere in Hardware Testing'''

=== End of Shift ===
* Make sure volunteers clean up their areas and that the area is neat and organized for the next shift
** This includes emptying all yellow recycling bins - '''make sure all volunteers are familiar with this process!'''
** This also includes taking destroyed hard drives to Recycling when the bin is full or close to full
* Make sure that all wiped hard drives are brought to TARDIS and sorted according to size (empty green bin!)
 
 
 
 
 

=== End of Day ===
* Lock up all hard drives - remember to check Store Returns bin & Incoming shelves
* Put away testing equipment
* Set up hard drives to test over night, but not on the weekend/holidays
* Load RAM to be started the next morning (unless a volunteer did it)
* Turn off all unused computers and LCD monitors
* Empty small Lock Box into big Lock Box and '''make sure it is locked'''
* Make sure TARDIS is locked - '''BOTH LOCKS'''
.

=== End of Week ===
* Shutdown any hard drives that are still running & return them to the big Lock Box
* Turn off the TARDIS's ceiling fan

== Hardware Testing Tasks ==
* Power Supply Sorting
* Card Sorting
* Hard Drive Testing - Instructor Only
* External Hard Drive Enclosure Testing
* External Optical Drive Testing
* RAM Testing
* Motherboard Testing
* Processor Testing
* Video Card Testing
* Network Testing
* Wireless Keyboard & Mice Testing
* Wireless Cards - PCI and laptop PC Bus
* Empty Recycling Bins

@@ Line 1: / Line 1: @@
 '''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means:
@@ Line 61: / Line 60: @@
 * Turn off the TARDIS's ceiling fan
-== Hardware Testing Tasks ==
+== SDA Tasks ==
 * Power Supply Sorting
 * Card Sorting

User:Cliff/SDA Staff Responsibilities - Revision history

Cliff at 01:51, 11 July 2013

Cliff: Created page with " '''Always Remember: Supporting Hardware Testing volunteers is our number one priority as staff instructors!''' This means: * Welcoming incoming volunteers at the beginning of t…"