Valerie at 21:43, 26 March 2011

2011-03-26T21:43:49Z

Valerie at 21:08, 13 March 2010

2010-03-13T21:08:08Z

Ideath: /* Recording things in the database */

2009-05-06T03:20:17Z

Recording things in the database

MaryKate: fd training guide

2008-01-29T19:59:49Z

fd training guide

New page

==Training for the front desk==
This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.

==Checklist==
This can be used as a checklist for orienting front desk interns. To check off a subject that has been covered just initial it with four ~ in a row.
;Trainers:
*E-Beth's sig: [[User:Elizabeth|Elizabeth]] 09:51, 7 August 2007 (PDT)
* kathie [[User:Kathie|Kathie]] 09:56, 7 August 2007 (PDT)
* Shawn

===Wiki===
*How to utilize articles under the Front Desk category.
:*[[Answering the phone]]
:*[[Checking the checks]]
:*[[Data Entry]]
:*[[Donation Receipt]]
:*[[Email lists]]
:*[[FAQ for phone call response]]
:*[[Free Geek FAQ]]
:*[[Front Desk]]
:*[[Handling Corporate Donations at Receiving]]
:*[[Information on how to get tech support]]
:*[[Invoicing Donors]]
:*[[Opening and closing out the till]]
:*[[Phone System Howto]]
:*[[Printing from the Front Desk]]
:*[[Processing Monetary Donations]]
:*[[Receiving Calendar]]
:*[[Regularly Scheduled Tour Guides]]
:*[[Reimbursement for mileage]]
:*[[Sick Friend Letters]]
:*[[Volunteer Cashiers Policy]]
:*[[How to edit and create wiki pages]]

==Beyond the wiki: the rest of these tasks will be taught hands on==
This is also a checklist
===Phones===
*Phone functions, paging and transferring calls.
*Checking the messages:
:*Front Desk mailbox.
:*General mailbox.
:*Q-west mailbox.

===Scheduling volunteers===
:*Build (explain terms such as pre-build and build workshop, self scheduling for build workshop volunteers, ect.)
:*Adoption (group scheduling, one person per line, ect.)
:*Receiving calendar.

===Recording things in the database===
:*Dispersement
:*Hours
:*Recycling Systems-eval tally sheets
:*Donations
:*Contacts

===Printing===
-Printing from Deadtrees.
===Cashing out and counting till and other tillish stuff===
:*Pre-opening till count and paperwork.
:*Closing till count.
:*Searching for mistakes.
:*Credit Card machine.
:*IOUs and Reimbursements.

===Email-Lists public and private===
:*Staff.
:*Committee. On the wiki at [[Standing Staff Committees]]
:*Public lists: http://lists.freegeek.org/listinfo/

==Website Applications==
website extensions for applications such as www.freegeek.org
:*/grants.
:*/internships.
:*/wishlist.
:*/roomuse.

===Documentation===
:*Build Status Sheets.
:*Borrow Book.

===Signing up Volunteers after tour===
:*Builders.
:*Adopters.
:** Processing community service volunteers (Mult Co Court and others)

==Other==
It is also important to orient people with the organization and culture of Free Geek. A few ways of doing this are:
*Introduce the new intern or volunteer to everyone and explain what it is that each staff member or core volunteer does.
*Explain the unique structure of Free Geek including the role of council, the board, staff and committees.
*Communication-what is the particular norm for different groups relaying information
* Making reminder calls
* Room use calendar,

[[category: Front Desk]]

← Older revision		Revision as of 21:43, 26 March 2011
Line 102:		Line 102:
	* Making reminder calls		* Making reminder calls
	* Room use calendar,		* Room use calendar,
−
−	~~[[category: Front Desk]]~~

← Older revision		Revision as of 21:08, 13 March 2010
Line 1:		Line 1:
		+	{{delete}}
		+	We have a Front Desk orientation checklist here:
		+	http://wiki.freegeek.org/index.php/Front_Desk_Orientation_List
		+
		+	And we have daily checklists here:
		+	http://wiki.freegeek.org/index.php/Volunteer_Desk_Checklist
		+	and here:
		+	http://wiki.freegeek.org/index.php/Donor_Desk_Checklist
		+
		+	[[User:Valerie\|Valerie]] 21:07, 13 March 2010 (UTC)
		+
	==Training for the front desk==		==Training for the front desk==
	This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.		This template should be copied to a new page each time there is a new staff person or core volunteer wanting to learn the front desk.

@@ Line 48: / Line 48: @@
 ===Recording things in the database===
-:*Dispersement
+:*[[Dispersement]]
 :*Hours
 :*Recycling Systems-eval tally sheets

User:MaryKate/Front Desk Training Guide - Revision history

Valerie at 21:43, 26 March 2011

Valerie at 21:08, 13 March 2010

Ideath: /* Recording things in the database */

MaryKate: fd training guide