Scellef: Added 'Grant Ready' blurb

2013-10-25T19:01:57Z

Added 'Grant Ready' blurb

Scellef: Dump of some canned responses for dealing with HWGrants

2013-10-21T00:15:49Z

Dump of some canned responses for dealing with HWGrants

New page

This page is a dump of some frequently used responses when munging through the [http://todo.freegeek.org/Dashboards/663/Grants%20-%20Processing HardwareGrants queue]. It will of course need to be updated frequently over time, I just got sick of typing similar things over and over.

==First Responses==

Hi _NAME,

My name is Sean and I'll be helping to shepherd your grant request. I'm writing to let you know that your request has been approved!

==Standard Production==

I've passed your request along to our Production department, and we'll have some systems set aside for you soon (usually within a week or two from approval). Once they're ready, we'll get back in touch with you to set a time for you to come by our location and pick up the equipment

==Laptop Requests==

Unfortunately, we currently have a high-volume of requests for laptops and have instituted a waitlist. Our current estimated wait is approximately two months. However, your request has been submitted to our production queue and I will be in touch with you once the systems are ready to be picked up.

==High Volume Requests==

Since this is a request for substantial number of systems, it will take a little while for our production department to put the order together. Once they're ready, we'll message and arrange a time for you to come by our location so that we can officially disburse them to you.

==Projector Requests==

Projectors are infrequently donated to Free Geek, and accordingly we don't always have them available for grants. We do keep a standing list of requests for projectors, as we will occasionally receive refurbishable ones, but it's very difficult to estimate a time for when they will become available.

==Partial Disbursements==
However, we can immediately fill the rest of your grant request (_LIST_OF_REQUESTED_ITEMS). If you'd like, we can set a time this week or next for you to come by our location and pick up the equipment. Let me know what you think!

==Big Monitor Requests==

Most of the monitors we receive, and accordingly most of the monitors that are available for grants, tend to be somewhere between 15-17". We can occasionally facilitate larger sizes, but it's not always possible. Will that be acceptable?

← Older revision		Revision as of 19:01, 25 October 2013
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	Most of the monitors we receive, and accordingly most of the monitors that are available for grants, tend to be somewhere between 15-17". We can occasionally facilitate larger sizes, but it's not always possible. Will that be acceptable?		Most of the monitors we receive, and accordingly most of the monitors that are available for grants, tend to be somewhere between 15-17". We can occasionally facilitate larger sizes, but it's not always possible. Will that be acceptable?
		+
		+	==Grant Ready==
		+
		+	I'm writing to let you know the systems for your grant request have been finished, and are ready to pick up! Our next step is to determine a time for you to swing by our location so we can officially disburse the equipment to you. When works best for you? Our hours of operation are Tuesday through Saturday, 10am - 6pm.

User:Scellef/Hardware Grant Canned Responses - Revision history

Scellef: Added 'Grant Ready' blurb

Scellef: Dump of some canned responses for dealing with HWGrants