User:Valerie/scratch2 - Revision history

Valerie at 21:45, 26 March 2011

2011-03-26T21:45:41Z

2010-05-23T02:01:54Z

2010-05-23T01:57:42Z

2010-05-23T01:45:14Z

2010-05-23T01:41:06Z

2010-05-23T01:36:51Z

2010-05-23T01:30:56Z

2010-05-20T23:27:13Z

2010-05-08T00:48:12Z

2010-04-30T02:06:46Z

@@ Line 142: / Line 142: @@
 |-
 |}
@@ Line 164: / Line 162: @@
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 || Filing schedules: Staff, Adoption, Build ||  ||  ||
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 || Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
 |-
 |}

@@ Line 120: / Line 120: @@
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 || '''''[[Making coffee]]''''' ||  ||  ||
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 || Behind the Volunteer Desk: checking bags (no bags are allowed in the back) <br> '''''[[Bag Check Policy]]''''' ||  ||  || ||
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 || '''''[[Community Service Procedure]]''''' ||  ||  ||
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-|| Scheduling volunteers for classes and creating a reminder card ||  ||  ||
+|| Scheduling volunteers for shifts and creating a reminder card ||  ||  ||
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 || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails  ||  ||  ||
@@ Line 183: / Line 183: @@
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-|| Dispersement data entry ||  ||  ||
 |}
@@ Line 199: / Line 198: @@
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 || Work at least one shift in Receiving ||  ||  ||
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 || Learn EWaste Scenarios; E-Cycles law and how that applies to Free Geek ||  ||  ||
@@ Line 207: / Line 208: @@
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 || Restocking 2 kitchens: sponge & dish soap (1 part soap to 2 parts water) ||  ||  ||
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 || Processing tally sheets and taking donations ||  ||  ||

@@ Line 153: / Line 153: @@
 !| Trainer Initials
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-|| [[Making coffee]] ||  ||  ||
+|| CLASSES: How to schedule volunteers for classes and where to find class information.  Write their name & phone number in the classbook. Fill out a reminder card for them. ||  ||  ||
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+|| Make class reminder calls: Hardware ID, Adoption classes, monthly classes ||  ||  ||
-|| Restocking coffee area: spoons in cup, sugar & creamer ||  ||  ||
+|-
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+|| Preparing new schedule pages: Adopt, Build, Prebuild ||  ||  ||
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-|| Interacting with volunteers who speak a foreign language [[http://wiki.freegeek.org/index.php/Useful_Foreign_Language_Expressions]] ||  ||  ||
+|| Preparing new class pages: Command line, Adoption, Wed & Fri Monthly classes ||  ||  ||
 |-
 |}
@@ Line 176: / Line 178: @@
 || Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
 |-
-|| Make class reminder calls: Hardware ID, Adoption classes, monthly classes ||  ||  ||
-|-
 || Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
 |-
-|| Transferring hours for volunteers: all parties must be present ||  ||  ||
 || Dispersement data entry ||  ||  ||
 |-
-|| Prepping new schedule pages: Adopt, Build, Prebuild ||  ||  ||
 |}

@@ Line 82: / Line 82: @@
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 || "Toaster Oven" ||  ||  ||
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 || Using the database: how to record volunteer and intern hours <br>''(away from the Front Desk)''  ||  ||  ||
@@ Line 149: / Line 155: @@
 || [[Making coffee]] ||  ||  ||
 |-
-|| Restocking 4 bathrooms: toilet paper, paper towels & hand soap ( 1 part soap to 2 parts water) ||  ||  ||
 || Restocking coffee area: spoons in cup, sugar & creamer ||  ||  ||
 |-
-|| Turning on computers & logging in ||  ||  ||
 || [[Answering the phone]] ||  ||  ||
 |-
@@ Line 175: / Line 173: @@
 !| Trainer Initials
 |-
 |-
 || Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
 |-
 || Make class reminder calls: Hardware ID, Adoption classes, monthly classes ||  ||  ||
 |-
 || Schedule volunteers for classes.  Write their name & phone number in the classbook. Fill out a reminder card for them. ||  ||  ||
 |-
 || Review all emails to "frontdesk @": Make calls/updates, respond to emails ||  ||  ||
@@ Line 233: / Line 211: @@
 |-
 || Daily Checklist: '''''[[Donor Desk Checklist]]''''' ||  ||  ||
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 || Disbursement data entry ||  ||  ||

@@ Line 118: / Line 118: @@
 |-
 || Building walk around: layout and names for various areas + familiarization with core volunteers & staff  ||  ||  ||
 |-
 || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails  ||  ||  ||
@@ Line 124: / Line 128: @@
 |-
 || '''''[[Answering the phone]]''''' ||  ||  ||
 |-
 || Using the telephone: how to transfer calls ||  ||  ||
 |-
-|| Using the telephone: how to check voicemail ||  ||  ||
+|| Using the telephone: how to check voicemail; return calls, send email, mark cancellations as necessary ||  ||  ||
 |-
 || Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. <br>What to say (what NOT to say) via intercom  ||  ||  ||

@@ Line 115: / Line 115: @@
 || '''''[[Making coffee]]''''' ||  ||  ||
 |-
-|| Behind the Volunteer Desk: checking bags (no bags are allowed in the back)  ||  ||  ||
+|| Behind the Volunteer Desk: checking bags (no bags are allowed in the back) <br> '''''[[Bag Check Policy]]''''' ||  ||  || ||
 |-
 || Building walk around: layout and names for various areas + familiarization with core volunteers & staff  ||  ||  ||
@@ Line 179: / Line 179: @@
 || Daily Checklist: '''''[[Volunteer Desk Checklist]]''''' ||  ||  ||
 |-
-|| Checking bags: '''''[[Bag Check Policy]]''''' ||  ||  ||
 || Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. ||  ||  ||
 |-

@@ Line 92: / Line 92: @@
 |-
 || Behind the Volunteer Desk - review layout: bag check, files, cleaning supplies & tools  ||  ||  ||
 |-
 || Checking in volunteers by putting a check mark next to their name on the sign-up sheet. If they walk in to fill an empty slot, make sure their names are written on the sign-up sheets with a check mark at the time of walk in. ||  ||  ||
@@ Line 100: / Line 98: @@
 |-
 || Using reminder cards for volunteers who have signed up for shifts ||  ||  ||
 |-
 |}