Volunteer Desk Orientation - Revision history

Kevin.Williams at 19:42, 5 September 2014

2014-09-05T19:42:48Z

Dheiber at 19:06, 28 March 2014

2014-03-28T19:06:44Z

Dheiber: /* Training Modules for Office Support Interns */

2013-06-24T16:08:36Z

Training Modules for Office Support Interns

Dheiber: Removed outdated information

2013-03-26T00:00:44Z

Removed outdated information

Liliana at 20:15, 28 November 2012

2012-11-28T20:15:25Z

Kpulaski: moved Front Desk Orientation List to Volunteer Desk Orientation

2012-05-15T22:51:16Z

moved Front Desk Orientation List to Volunteer Desk Orientation

Kpulaski at 22:50, 15 May 2012

2012-05-15T22:50:45Z

Show changes

Kpulaski at 18:46, 27 April 2012

2012-04-27T18:46:38Z

Soberg at 19:12, 13 August 2011

2011-08-13T19:12:06Z

Laurel: removed general HR category

2011-07-17T00:21:14Z

removed general HR category

← Older revision		Revision as of 19:42, 5 September 2014
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−	{{~~migrate~~}}	+	{{migrated}}
		+	[https://docs.google.com/document/d/19L-062CbbgOnFdXcgj-X1uXZx7IEarFRBU5Q20ERZYQ/edit?usp=sharing Link]

	==Checklist==		==Checklist==

← Older revision		Revision as of 19:06, 28 March 2014
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		+	{{migrate}}
		+
	==Checklist==		==Checklist==
	When a new Office Support Intern is accepted into the Free Geek [http://www.freegeek.org/volunteer/internships/ Internship] program, several training modules need to be covered. It is the Volunteer Coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the Volunteer Coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.		When a new Office Support Intern is accepted into the Free Geek [http://www.freegeek.org/volunteer/internships/ Internship] program, several training modules need to be covered. It is the Volunteer Coordinator's job to make certain new interns are trained. Some of the training can be done by other Free Geek employees or interns, but it's the Volunteer Coordinator's responsibility to make certain that it gets done and that a complete hard copy of this document exists in the new intern's file.

@@ Line 33: / Line 33: @@
 || '''''[[General Conduct Guidelines]]''''':review ||  ||  ||
 |-
-|| '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info ||  ||  ||
+|| '''''Arriving Late and Cancellations''''' / calling in sick: provide contact info ||  ||  ||
 |-
 |}

@@ Line 16: / Line 16: @@
 |-
 || Take Orientation tour ||  ||
 |-
 |}
@@ Line 33: / Line 31: @@
 || '''''[http://wiki.freegeek.org/images/5/55/Conflict-of-interest-agreement.odt Conflict of Interest]''''': review, sign & file ||  ||  ||
 |-
-|| '''''[[General Conduct Guidelines]]''''' ||  ||  ||
+|| '''''[[General Conduct Guidelines]]''''':review ||  ||  ||
 |-
 || '''''[[Arriving Late and Cancellations]]''''' / calling in sick: provide contact info ||  ||  ||
@@ Line 47: / Line 45: @@
 !| Trainer Initials
 |-
-|| Assign database account:  "Front_Desk", "Volunteer_Manager", and "Contact_Manager" ||  ||  ||
+|| Add to email list: frontdesk, (regulars?), (social?) ||  ||  ||
 |-
 || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails  ||  ||  ||
@@ Line 69: / Line 63: @@
 || Language, lingo, and jargon -- [[Volunteer Scheduling Keywords]] ||  ||  ||
 |-
-|| The different areas within Adoption: Receiving, Recycling (Bench, Table), Printerland ||  ||  ||
+|| The different areas within Adoption: Receiving, Recycling (Bench, Table), Printerland, Testing ||  ||  ||
 |-
 || The different areas within Build: Prebuild (Hardware ID, System Evaluation), Build/Assembly (Quality Control, Build Workshop), Post-Build (Laptops, Macintosh, Server Build, Advanced Testing) ||  ||  ||
@@ Line 151: / Line 145: @@
 |-
 || Checking bags ||  ||  ||
 |-
 || Signing in non-volunteers ||  ||  ||
@@ Line 163: / Line 159: @@
 |-
 || Writing reminder cards ||  ||  ||
 |-
 || Slow time tasks checklist ||  ||  ||
@@ Line 182: / Line 176: @@
 !| Trainer Initials
 |-
-|| "Toaster Oven" ||  ||  ||
+|| When to ask staff for assistance ||  ||  ||
 |-
 || Breaks (how and when to take them) ||  ||  ||
@@ Line 215: / Line 207: @@
 |-
 || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes  ||  ||  ||
 |-
 || Continued learning: taking classes and volunteering in other areas ||  ||  ||
 |-
-|| Indicate available admin workspaces (library)  ||  ||  ||
+|| Supply request: BEFORE running out, ask staff to request more ||  ||  ||
 |-
 |}

← Older revision		Revision as of 20:15, 28 November 2012
Line 233:		Line 233:
	[[Category:Hiring]]		[[Category:Hiring]]
	[[Category:Howto]]		[[Category:Howto]]
		+	[[Category:Volunteer Training]]

← Older revision	Revision as of 22:51, 15 May 2012
(No difference)

← Older revision		Revision as of 18:46, 27 April 2012
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	\|\| Keeping FD tidy, posting business cards and flyers to community board \|\| \|\| \|\|		\|\| Keeping FD tidy, posting business cards and flyers to community board \|\| \|\| \|\|
	\|}		\|}
−
−
−
−	~~[[Category:Front Desk]]~~
−	~~[[Category:Training]]~~
−	~~[[Category:Hiring]]~~
−	~~[[Category:Howto]]~~

@@ Line 23: / Line 23: @@
 |-
 || Update '''''[[Volunteer Internship Schedule]]''''' with start date, end date and tasks ||  ||
 |-
 |}
@@ Line 53: / Line 51: @@
 |-
 || Assign database account:  "Front_Desk" "Volunteer_Manager" and "Contact_Manager" ||  ||  ||
 |-
 || Benefits of volunteering/interning: First Tech Credit Union, 20% store discount, participation in committees, access to library and computer lab, classes  ||  ||  ||
 |-
-|| Add to email lists: frontdesk, regulars, tours, social  ||  ||  ||
+|| Add to email lists: frontdesk ||  ||  ||
 |-
-|| Front Desk working group meetings: 2nd Saturday of the Month from 10:00 - 10:45 am  ||  ||  ||
+|| Front Desk working group meetings: 2nd Saturday of the Month from 9:00 - 9:45 am.  Attendance is optional but please review meeting notes. ||  ||  ||
 |-
 || Feedback and checking in <br>2-week:___________________  <br> monthly ||  ||  ||
@@ Line 113: / Line 109: @@
 |-
 || Signing up or guiding volunteers on shifts: adoption, pre-build, build, post-build ||  ||  ||
 |-
 || Scheduling volunteers for shifts and creating a reminder card ||  ||  ||
@@ Line 125: / Line 123: @@
 |-
 || Checking "frontdesk@" e-mails: make calls/updates and respond to e-mails  ||  ||  ||
 |-
 || Printing and restocking handouts and forms from '''''[[Dead Trees]]''''' ||  ||  ||
@@ Line 134: / Line 134: @@
 || Using the telephone: how to check voicemail; return calls, send email, enter cancellations as necessary ||  ||  ||
 |-
-|| Paging: using the intercom on the telephone and awareness of areas that cannot hear the intercom. <br>What to say (what NOT to say) via intercom  ||  ||  ||
+|| Using the telephone: Free Geek FAQ's ||  ||  ||
 |-
 |}
@@ Line 146: / Line 148: @@
 !| Trainer Initials
 |-
-|| Shadow a tour ||  ||  ||
+|| CLASSES: How to schedule volunteers for classes and where to find class information. Make sure we have the best phone number to use for a reminder call. Fill out a reminder card for them. ||  ||  ||
 |-
-|| CLASSES: How to schedule volunteers for classes and where to find class information. Make sure we have the best phone number to use for a reminder call. Fill out a reminder card for them. ||  ||  ||
+|| CLASSES: How to schedule non volunteers for classes ||  ||  ||
 |-
-|| Make class reminder calls: Hardware ID, Adoption classes, monthly classes ||  ||  ||
+|| Make class reminder calls: Hardware ID, System Evaluation, Adoption classes, Command Line, and monthly classes ||  ||  ||
 |-
 || The difference between hours and points. Transferring/combining points for volunteers: all parties must be present ||  ||  ||
 |-
-|| Evaluating volunteers for school projects/special projects '''''[[Service Learning Volunteers]]''''' and find "Volunteering for School Credit" on Dead Trees ||  ||  ||
+|| Printing out volunteer hours for school projects/special projects ||  ||  ||
 |-
-|| Understand '''''[[Scheduling Exceptions]]''''' ||  ||  ||
+|| Slow time tasks checklist ||  ||  ||
 |-
 |}

@@ Line 163: / Line 163: @@
 [[Category:Front Desk]]
-[[Category:HR]]
+[[Category:Training]]
 [[Category:Hiring]]
 [[Category:Howto]]