Wifi Phone Support - Revision history

Aroberts at 19:03, 20 March 2012

2012-03-20T19:03:49Z

Rhean at 16:12, 1 November 2011

2011-11-01T16:12:59Z

Rhean at 16:11, 1 November 2011

2011-11-01T16:11:42Z

Rhean at 20:09, 30 October 2011

2011-10-30T20:09:00Z

Rhean: Created page with " Category: Phone Support"

2011-10-30T20:04:40Z

Created page with " Category: Phone Support"

New page

[[Category: Phone Support]]

@@ Line 14: / Line 14: @@
 Bring the machine closer to the router if possible.
-===Phsyical Router Check===
+===Physical Router Check===
 #Ensure that it is plugged in and turned on (green lights).
 #Ensure that there is an eth cord in the router from the modem in the correct slot.  Ensure that the modem is on too.

← Older revision		Revision as of 16:12, 1 November 2011
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	[[Category: Phone Support]]		[[Category: Phone Support]]
−	~~[[Category: Tech support]]~~

← Older revision		Revision as of 16:11, 1 November 2011
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	[[Category: Phone Support]]		[[Category: Phone Support]]
		+	[[Category: Tech support]]

← Older revision		Revision as of 20:09, 30 October 2011
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		+	Instructions on how to talk someone through internet issues. These are currently a raw edit, will get back to them later 20:09, 30 October 2011 (UTC)

		+	==Beginning Steps==
		+	# find network icon - explain what it looks like, where it is. i.e. arrows, up/down arrow, red exclamation mark, waves, 2 computer screens. In the panel, upper right
		+	# right click on the icon and make sure "enable networking" is checked. if it is, ensure that wireless is checked.
		+	#double left click on the icon. It will say "wired" or "wireless" connection. "Auto-eth" for wired, or name of wifi.
		+	# Once a cnx is established, make sure they can open a webpage.
		+
		+	This will solve ~%50 of issues.
		+
		+	==Router Troubleshooting==
		+	#Check their hardware, do they have a wireless card if they are trying wireless. If on a laptop check to see if they have an internal or external PCMCIA card. Check cable cnx if they are using wired.
		+	#Know distance from router (i.e. is it a neighbors?), closer to router = stronger signal. Simply because someone else can cnx doesn't mean that you can. PCMCIA = bad, Desktop antenna = ok, internal laptop wifi = good.
		+	Bring the machine closer to the router if possible.
		+
		+	===Phsyical Router Check===
		+	#Ensure that it is plugged in and turned on (green lights).
		+	#Ensure that there is an eth cord in the router from the modem in the correct slot. Ensure that the modem is on too.
		+	#If wired check to see if it is plugged into correct ports, if it is try different ports.
		+	#If wireless check the wifi light on front of router. Ask them if there is a button to toggle wifi status.
		+	#'''DO NOT TELL THEM TO RESET THE ROUTER'''.
		+	##Instead have them unplug the router for 60 seconds. Very useful for a breather to put them on hold so you can research alternative solutions. Be sure to get back to them.
		+	#End of basic wireless and wired networking troubleshooting.
		+	#If this does not assist them ask them to call their ISP to check their router. Encourage them to not mention Linux in their phone call.

	[[Category: Phone Support]]		[[Category: Phone Support]]