Sales the Free Geek Way

Introduction

Selling things at the store is not like selling things at Best Buy. These are not commisioned positions, and are often staffed by volunteers, thus the internal pressure to get people to buy stuff they do not need is not there. Actually, it is overwhelmingly in a store workers best interests to steer people away from what they do not need, or can not effectively use. This is because: 1) many people will simply expect free tech support or training on items that they do not know how to use 2) many people will expect refunds (though we do not offer them) if they can't use something. Additionally, as a store worker, you represent Free Geeks public face. A customer may be future donor or volunteer, so its not in the organizations best interests to maximize sales at the expense of good will. That said, we live in a country where some people have come to expect service on anything, even a $1 as-is item. Helping these individuals is almost never in the best interests of the organization as it sets an expectation on everyone at Free Geek that is not reasonable. Do not deliver a level of service/helpfulness that you would not expect to do every single day and that you would not expect every other person working here to do every single day.

General Sales Techniques

• Talking to people
• Giving a person space
• Putting an item in a persons hand
• Overcoming objections

Selling Computers

• The key questions
• What we do not do
• Common mistakes
  • Too much information
  • Crowding
  • Rushing
  • Not providing critical information

Selling Computer Hardware

• Memory
• Hard Drives
• Laptop AC adaptors

just a first-pass skeletonLuiz 20:50, 14 November 2008 (UTC)