Difference between revisions of "End of Program Survey"
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(→Build Overall Impressions: Hardware ID + System Eval questions; some Build added but need to clarify) |
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:''Note: see [[Build Program Exit Survey]] for questions | :''Note: see [[Build Program Exit Survey]] for questions | ||
| − | ;Hardware Identification Feedback | + | ;Hardware Identification Feedback |
| − | :Did you complete Hardware ID, or did you "test out" (skip the class to go straight to System Evaluation)? '''L - List radio: Completed Hardware ID | + | :Did you complete Hardware ID, or did you "test out" (skip the class to go straight to System Evaluation)? - '''L - List radio''' |
| − | :Did you complete Hardware ID in one session or multiple sessions? '''L - List radio: One session | + | ::Completed Hardware ID |
| − | :Do you feel like 2.5 hours was an adequate amount of time for Hardware ID? '''Y - Yes/No''' | + | ::Tested out |
| + | |||
| + | :Did you complete Hardware ID in one session or multiple sessions? - '''L - List radio''' | ||
| + | ::One session | ||
| + | ::More than one | ||
| + | ::Don't remember | ||
| + | |||
| + | :Do you feel like 2.5 hours was an adequate amount of time for Hardware ID? - '''Y - Yes/No''' | ||
| + | ::Yes | ||
| + | ::No | ||
| + | ::Don't remember | ||
| + | |||
:''Question about class size?? - I'm not sure how to phrase it'' | :''Question about class size?? - I'm not sure how to phrase it'' | ||
| − | |||
| − | |||
| − | |||
| − | ; | + | :Please rate the staff/interns on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer''' |
| − | :Please rate the staff/interns | + | ::Knowledgeable |
| − | :Flow charts | + | ::Accessible |
| − | : | + | ::Helpful |
| + | |||
| + | :Do you have any other comments you'd like to share about instructors? '''S - Short free text''' | ||
| + | |||
| + | :Please rate the teaching materials on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer''' | ||
| + | ::Understandable | ||
| + | ::Easy to use | ||
| + | ::Informative | ||
| + | |||
| + | :Do you have any other comments you'd like to share about teaching materials? '''S - Short free text''' | ||
| + | |||
| + | ;System Evaluation | ||
| + | :Please rate the staff/interns on the following qualities - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer''' | ||
| + | ::Knowledgeable | ||
| + | ::Accessible | ||
| + | ::Helpful | ||
| + | |||
| + | :Do you have any other comments you'd like to share about instructors? '''S - Short free text''' | ||
| + | |||
| + | :Please rate System Evaluation in the following areas: '''F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer''' | ||
| + | ::Flow charts | ||
| + | ::Room layout | ||
| + | ::Toolkits | ||
| + | ::Examples | ||
;Build | ;Build | ||
| Line 200: | Line 231: | ||
:QC instructions | :QC instructions | ||
:Build checklists | :Build checklists | ||
| + | :Layout? | ||
| + | |||
| + | ;Overall | ||
| + | :Overall, did the Build Program meet your expectations? Fall short of expectations? | ||
| + | :Scheduling? | ||
| + | :Suggestions? | ||
| + | :Tour prepare you for build? | ||
| + | :Skills learned? | ||
;Command Line Class | ;Command Line Class | ||
| Line 210: | Line 249: | ||
:Tech Support | :Tech Support | ||
:Advanced Testing | :Advanced Testing | ||
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=== Adoption Overall Impressions === | === Adoption Overall Impressions === | ||
Revision as of 19:46, 8 March 2010
Purpose of this survey
- To gather demographic information for use in outreach and fundraising capacity
- To solicit feedback on our volunteer programs
- To help us identify possible program improvements
- To gather testimonials for outreach and fundraising purposes
- To identify skills and interests of volunteers for future projects
Who takes the survey
This survey would be taken by volunteers at the time they are completing either the Build or Adoption programs. For Adoption, it could be made a regular part of future Adoption Classes. For Build volunteers, we would need to come up with a system to ensure builders have the option to take it.
How it is taken
We are currently using a web-based program called Lime Survey. Currently Tony and Michael are administrators on this and can add additional users. Luiz, Laurel, Sophia and Tony are trained in building surveys.
The major feature this tool provides is branching surveys, where the responses to certain questions will determine which follow-up questions are asked. Responses are stored in a spreadsheet file, and depending on the survey settings, can be either anonymous or not.
Also, LS allows for many different question formats. It's a good idea to look at the [documentation to familiarize yourself with what's available.
Proposed Survey Logic
Proposed Questions and Text
Here's the place to draft the actual questions.
- Welcome Page
- Thanks for blah blah. This portion is entirely anonymous. It consists of X questions and should take you X mins to complete.
Demographic Info
- What is your zip code? N - Numerical Input
- What is your yearly household income, including all earners in your household? - OR - What is your own yearly income? - "!" - List Dropdown Question
- Less than $10,000
- $10,000 - $19,999
- $20,000 - $29,999
- $30,000 - $39,999
- $40,000 - $49,999
- $50,000 - $59,999
- $60,000 or above
- No answer
- What is the highest level of education you have completed? "!" - List Dropdown Question
- Less than high school
- High school/GED
- Some college
- 2-year college degree (Associates Degree)
- 4-year college degree (BA, BS)
- Master's Degree
- Doctoral Degree
- Professional Degree (JD, MD)
- No answer
- Race/Ethnicity M - Multiple Options (check any that apply)
- American Indian / Native American
- Asian
- Black / African American
- Hispanic / Latino
- White / Caucasian
- Pacific Islander
- Other [type in answer]
- No answer
- Gender L - List radio
- Female
- Male
- Other [type in answer]
- No answer
- What year were you born? N - Numerical Input
- [type in answer]
- Disabilities (Leave open for them to describe?) S - Short free text
- [type in answer]
- Employment Status - Are you currently...? "!" - List Dropdown Question
- Employed for wages
- Self-employed
- Out of work and looking for work
- Out of work but not currently looking for work
- A homemaker
- A student
- Retired
- Unable to work
- No answer
- Other potential questions re: Technology Use
- Generally speaking, how comfortable do you feel using a computer?
- Very comfortable
- Somewhat comfortable
- Not very comfortable
- Not at all comfortable
- How often do you use the Internet?
- Once or more a day
- A few times a week
- A few times a month
- Hardly ever
- Never
- Other potential questions re: Free Geek
- Tour? Scheduling? How did you hear about us? What could we do to improve?
Welcome page for rest of survey
- This part is not anonymous.
- You may save this survey at any time and continue it later.
- Who are you?
- Name
- email (We will only contact you with your permission, and will not share this information with anyone).
- General Feedback
- Do you feel your experience volunteering here met your expectations?
- Do you feel the tour accurately represented the program?
- Which program are you completing?
- Build
- Adoption
- Both
Build Overall Impressions
- Note: see Build Program Exit Survey for questions
- Hardware Identification Feedback
- Did you complete Hardware ID, or did you "test out" (skip the class to go straight to System Evaluation)? - L - List radio
- Completed Hardware ID
- Tested out
- Did you complete Hardware ID in one session or multiple sessions? - L - List radio
- One session
- More than one
- Don't remember
- Do you feel like 2.5 hours was an adequate amount of time for Hardware ID? - Y - Yes/No
- Yes
- No
- Don't remember
- Question about class size?? - I'm not sure how to phrase it
- Please rate the staff/interns on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
- Knowledgeable
- Accessible
- Helpful
- Do you have any other comments you'd like to share about instructors? S - Short free text
- Please rate the teaching materials on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
- Understandable
- Easy to use
- Informative
- Do you have any other comments you'd like to share about teaching materials? S - Short free text
- System Evaluation
- Please rate the staff/interns on the following qualities - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
- Knowledgeable
- Accessible
- Helpful
- Do you have any other comments you'd like to share about instructors? S - Short free text
- Please rate System Evaluation in the following areas: F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer
- Flow charts
- Room layout
- Toolkits
- Examples
- Build
- Is this the first time you've built a computer?
- Please rate the staff/interns
- QC instructions
- Build checklists
- Layout?
- Overall
- Overall, did the Build Program meet your expectations? Fall short of expectations?
- Scheduling?
- Suggestions?
- Tour prepare you for build?
- Skills learned?
- Command Line Class
- Did you take the command line class?
- Are you interested in Post-Build programs?
- Macs
- Laptops
- Servers
- Tech Support
- Advanced Testing
Adoption Overall Impressions
Also see Adoption Program Survey
- Is this the first time you've owned a computer?
- In which areas did you volunteer?
- Receiving
- Basic Testing
- Printers
- Recycling
- Receiving Feedback
- Did you feel like you had enough training?
- Were the instructors helpful?
- What part was your favorite?
- Basic Testing Feedback
- (this is part of receiving; Brittany will fill this in)
- Printerland Feedback
- Recycling Feedback
More Volunteering =
- Are you interested in volunteering in other areas?
- Yes
- No
- Interests and Skills Questions (Asking them to rate 1-5 both their interest and experience on a list of areas)
- Carpentry
- Programming
- Graphic Design
- Organinzing
- Events
- May we contact you about...?
- eNewsletter
- Volunteer projects
- Upcoming events
- Thank You Landing Page
- Thanks. Blah blah blah.