End of Program Survey

Purpose of this survey

• To gather demographic information for use in outreach and fundraising capacity
• To solicit feedback on our volunteer programs
• To help us identify possible program improvements
• To gather testimonials for outreach and fundraising purposes
• To identify skills and interests of volunteers for future projects

Who takes the survey

This survey would be taken by volunteers at the time they are completing either the Build or Adoption programs. For Adoption, it could be made a regular part of future Adoption Classes. For Build volunteers, we would need to come up with a system to ensure builders have the option to take it.

How it is taken

We are currently using a web-based program called Lime Survey. Currently Tony and Michael are administrators on this and can add additional users. Luiz, Laurel, Sophia and Tony are trained in building surveys.

The major feature this tool provides is branching surveys, where the responses to certain questions will determine which follow-up questions are asked. Responses are stored in a spreadsheet file, and depending on the survey settings, can be either anonymous or not.

Also, LS allows for many different question formats. It's a good idea to look at the [documentation to familiarize yourself with what's available.

Proposed Survey Logic

Tonyc

Proposed Questions and Text

Here's the place to draft the actual questions.

Welcome Page

Thanks for blah blah. This portion is entirely anonymous. It consists of X questions and should take you X mins to complete.

Demographic Info

What is your zip code? N - Numerical Input

What is your yearly household income, including all earners in your household? - OR - What is your own yearly income? - "!" - List Dropdown Question

Less than $10,000

$10,000 - $19,999

$20,000 - $29,999

$30,000 - $39,999

$40,000 - $49,999

$50,000 - $59,999

$60,000 or above

No answer

What is the highest level of education you have completed? "!" - List Dropdown Question

Less than high school

High school/GED

Some college

2-year college degree (Associates Degree)

4-year college degree (BA, BS)

Master's Degree

Doctoral Degree

Professional Degree (JD, MD)

No answer

Race/Ethnicity M - Multiple Options (check any that apply)

American Indian / Native American

Asian

Black / African American

Hispanic / Latino

White / Caucasian

Pacific Islander

Other [type in answer]

No answer

Gender L - List radio

Female

Male

Other [type in answer]

No answer

What year were you born? N - Numerical Input

[type in answer]

Employment Status - Are you currently...? "!" - List Dropdown Question

Employed for wages

Self-employed

Out of work and looking for work

Out of work but not currently looking for work

A homemaker/stay-at-home parent?

A student

Retired

Unable to work

No answer

Did you require any special accommodations while at Free Geek? - Y - Yes/No

Yes

No

(If yes) - Please rate how Free Geek responded to your needs: Scale of 1 (poorly) to 3 (adequately) to 5 (well)

Other potential questions re: Technology Use

Generally speaking, how comfortable do you feel using a computer?

Very comfortable

Somewhat comfortable

Not very comfortable

Not at all comfortable

No answer

How often do you use the Internet?

Once or more a day

A few times a week

A few times a month

Hardly ever

Never

No answer

Other potential questions re: Free Geek

Tour? Scheduling? How did you hear about us? What could we do to improve?

Welcome page for rest of survey

This part is not anonymous.

You may save this survey at any time and continue it later.

Who are you?

Name

email (We will only contact you with your permission, and will not share this information with anyone).

General Feedback

Do you feel your experience volunteering here met your expectations?

Do you feel the tour accurately represented the program?

Which program are you completing?

Build

Adoption

Both

Build Overall Impressions

Note: see Build Program Exit Survey for questions

Hardware Identification Feedback

Hardware Identification is the first "step" in Free Geek's Build Program, where volunteers work their way through a series of lesson boxes.

Box A = Memory/RAM, Box B = Cards, Box C = Motherboards, Box D = Drives, Box E = Hard Drives, and Box F = Processors.

Did you complete Hardware Identification, or did you "test out" (skip the class to go straight to System Evaluation)? - L - List radio

Completed Hardware Identification

Tested out

(If they completed Hardware ID...)

Did you complete Hardware Identification in one session or multiple sessions? - L - List radio

One session

More than one

Don't remember

Hardware Identification currently lasts approximately 2.5 hours. Do you think that the time was: - L - List radio

Not enough

About right

Too long

Don't remember

Do you have any comments you'd like to share about the structure or scheduling of Hardware Identification?

Please rate the staff/interns on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Respectful

Do you have any other comments you'd like to share about instructors? S - Short free text

Please rate the teaching materials on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Understandable

Easy to use

Informative

Do you have any other comments you'd like to share about teaching materials? S - Short free text

System Evaluation

System Evaluation is the second "step" in Free Geek's Build Program, where volunteers work through a series of flowcharts to determine whether Free Geek wants to reuse or recycle each system.

Please rate the staff/interns on the following qualities - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Respectful

Do you have any other comments you'd like to share about instructors? S - Short free text

Please rate the flow charts in System Evaluation on the following qualities: F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer

Understandable

Easy to read

Functional

Do you have any other comments you'd like to share about your experience in System Evaluation? S - Short free text

Build

Other than your time here at Free Geek, is this the first time you've built a computer?

Yes

No

Please rate the Build Instructors on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very") + No Answer

Knowledgeable

Accessible

Helpful

Respectful

Do you have any other comments you'd like to share about Build Instructors? S - Short free text

Please rate the Quality Control checklist on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")

Understandable

Easy to read (appearance, font size, etc.)

Functional

Do you have any other comments you'd like to share about Quality Control? S - Short free text

Please rate the Build checklist on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")

Understandable

Easy to read (appearance, font size, etc.)

Functional

Do you have any other comments you'd like to share about Build? S - Short free text

Please rate the Build Room in the following areas: Scale from 1 (did not like at all) to 5 (liked it very much)

Room layout

Room organization

Cleanliness

Accommodation to special needs

Overall

Overall, did the Build Program meet your expectations? Y - Yes or No / S - Short Free text

Do you have any comments you'd like to share about the structure or scheduling of Build? S - Short free text

Do you feel like the tour properly prepared you for the Build program? Y - Yes or No / S - Short Free text

Please rate your level of comfort with computer hardware before/after completing the Build Program at Free Geek.

Please rate your level of comfort with computer software beofre/after completing the Build Program at Free Geek.

Overall, did the Build Program meet your expectations? Fall short of expectations? Y - Yes or No / S - Short Free Text

Command Line Class

Did you take the command line class?

Yes

No

If yes:

Was it helpful in Build?

Yes

No

Are you interested in Post-Build programs?

Macs

Laptops

Servers

Tech Support

Advanced Testing

Adoption Overall Impressions

Also see Adoption Program Survey

Is this the first time you've owned a computer?

In which areas did you volunteer?

Receiving

Basic Testing

Printers

Recycling Bench

Recycling Table

Monitor Testing

Cleaning

Receiving Feedback

Please rate the staff on the following qualities

- F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Do you have any other comments you'd like to share about staff in Receiving? S - Short free text

Please rate Receiving in the following areas

F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)

Overall training

Room organization and signs

Safety training

Do you have any other comments you'd like to share about Receiving? S - Short free text

Basic Testing Feedback

What did you test?

Keyboards

Mice

Speakers

Please give suggestions on what could be better.

Printerland Feedback

Please rate the Printerland staff on the following qualities

- F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer

Knowledgeable

Accessible

Helpful

Do you have any other comments you'd like to share about staff in Printerland? S - Short free text

Please rate Printers in the following areas

F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)

Overall training

Room organization and signs

Safety training

Recycling Bench Feedback

Recycling Table Feedback

Monitor Testing Feedback

Cleaning Feedback

More Volunteering =

Are you interested in volunteering in other areas?

Yes

No

Interests and Skills Questions (Asking them to rate 1-5 both their interest and experience on a list of areas)

Carpentry

Programming

Graphic Design

Organinzing

Events

May we contact you about...?

eNewsletter

Volunteer projects

Upcoming events

Thank You Landing Page

Thanks. Blah blah blah.