Difference between revisions of "Hardware Grants Coordinator"
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== Responsibilities == | == Responsibilities == | ||
− | * | + | * Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns |
− | * | + | * Maintain website documentation related to hardware grants |
− | + | * Create and maintain Hardware Grants documentation, including support for grant recipients | |
− | * Create | + | * Maintain feedback loop with grant recipients |
− | + | :* This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients | |
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− | * | ||
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* Research new avenues for hardware grants | * Research new avenues for hardware grants | ||
− | * | + | * Be an active member of Production Committee, including attending meetings |
− | * | + | * Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate |
− | + | * Evaluate incoming grants and disperse grants | |
− | == | + | === Specific to Sophia Garcia === |
− | * | + | In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities: |
− | * | + | * Work floor shifts in Prebuild |
− | * Work | + | :* Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed |
− | * | + | * Work floor shifts in Tech Support |
− | * | + | :* Answer questions customer regarding computers over the phone, by email, and in person |
− | * | + | :* Follow technical support "walk through" procedure to find the problem |
− | * | + | :* Determine whether customers' technical issues may be solved by phone/email or must be solved in person |
− | * | + | :* Work with Build Program volunteers and instructors to solve tech support issues |
− | * | + | :* Perform computer swapping procedure when necessary |
− | * | + | :* Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues |
− | * | + | * Work floor shifts at the Front Desk |
− | * | + | :* Greet visitors |
− | * | + | :* Answer a multi-line phone, check & relay messages to appropriate places |
− | + | :* Accept & process donations | |
+ | :* Perform data entry | ||
+ | :* Use a cash register | ||
+ | :* Process till at the end of the day | ||
+ | :* Schedule volunteer shifts accurately | ||
+ | :* Make reminder calls to volunteers for upcoming classes | ||
+ | :* Prioritize lobby visitors appropriately | ||
+ | :* Print volunteer handouts daily | ||
+ | :* Maintain a steady stream of available coffee for volunteers | ||
+ | :* Take on additional daily tasks at Front Desk as necessary | ||
[[Category: Job Descriptions]] | [[Category: Job Descriptions]] | ||
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Revision as of 18:50, 17 August 2010
Responsibilities
- Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
- Maintain website documentation related to hardware grants
- Create and maintain Hardware Grants documentation, including support for grant recipients
- Maintain feedback loop with grant recipients
- This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients
- Research new avenues for hardware grants
- Be an active member of Production Committee, including attending meetings
- Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate
- Evaluate incoming grants and disperse grants
Specific to Sophia Garcia
In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:
- Work floor shifts in Prebuild
- Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed
- Work floor shifts in Tech Support
- Answer questions customer regarding computers over the phone, by email, and in person
- Follow technical support "walk through" procedure to find the problem
- Determine whether customers' technical issues may be solved by phone/email or must be solved in person
- Work with Build Program volunteers and instructors to solve tech support issues
- Perform computer swapping procedure when necessary
- Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues
- Work floor shifts at the Front Desk
- Greet visitors
- Answer a multi-line phone, check & relay messages to appropriate places
- Accept & process donations
- Perform data entry
- Use a cash register
- Process till at the end of the day
- Schedule volunteer shifts accurately
- Make reminder calls to volunteers for upcoming classes
- Prioritize lobby visitors appropriately
- Print volunteer handouts daily
- Maintain a steady stream of available coffee for volunteers
- Take on additional daily tasks at Front Desk as necessary