Difference between revisions of "Hardware Grants Coordinator"

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m (added basic info about this job)
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== About This Job ==
 
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This job description is a proposed position for an Americorps volunteer.  The purpose of this position is to ................
 
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== Responsibilities ==
 
== Responsibilities ==
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* Evaluate incoming grants
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* Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
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* Disperse grants
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* Maintain website documentation related to hardware grants
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* Coordinate volunteers dispersing grants
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* Create and maintain Hardware Grants documentation, including support for grant recipients
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* Create feedback loop
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* Maintain feedback loop with grant recipients
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:* including general feedback to guide our processes as well as PR materials, such as testimonials
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:* This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients
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:* implicitly includes the creation of a procedure for acquiring and vetting this feedback
 
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* Create support materials for grant recipients
 
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* Track FG-PDX systems
 
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* Prepare FG-PDX reports for the City
 
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* Document as needed, which will be often
 
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* Attend and participate in RAD meetings
 
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* Coordinate with other staff members
 
 
* Research new avenues for hardware grants
 
* Research new avenues for hardware grants
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* Work with PR committee to create publicity campaign for promoting hardware grants (to solicit recipients and to boast our impact in the community)
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* Be an active member of Production Committee, including attending meetings
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* Work floor shifts coordinating volunteers
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* Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate
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* Evaluate incoming grants and disperse grants
  
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== Required Skills ==
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=== Specific to Sophia Garcia ===
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* Experience managing volunteers
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In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:
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* Demonstrated documentation skills
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* Work floor shifts in Prebuild
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* Work well under stress in an unusual setting, maintaining a positive attitude even in the face of adversity
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:* Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed
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* Self-motivation
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* Work floor shifts in Tech Support
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* Friendly, outgoing personality
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:* Answer questions customer regarding computers over the phone, by email, and in person
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* Patient and courteous with the public
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:* Follow technical support "walk through" procedure to find the problem
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* Likes working with people
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:* Determine whether customers' technical issues may be solved by phone/email or must be solved in person
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* Good organizational skills
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:* Work with Build Program volunteers and instructors to solve tech support issues
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* Good written and verbal communication skills
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:* Perform computer swapping procedure when necessary
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* Able to work in an informal, friendly environment with a diverse staff
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:* Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues
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* Ability to work and communicate well in a collectively-run organization
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* Work floor shifts at the Front Desk
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* Ability to work in a consensus decision making process related to staff and policy issues
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:* Greet visitors
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* Not afraid to ask questions, but able to work on projects almost entirely without supervision
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:* Answer a multi-line phone, check & relay messages to appropriate places
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* Able to remain flexible as Free Geek grows and changes
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:* Accept & process donations
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:* Perform data entry
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:* Use a cash register
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:* Process till at the end of the day
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:* Schedule volunteer shifts accurately
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:* Make reminder calls to volunteers for upcoming classes
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:* Prioritize lobby visitors appropriately
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:* Print volunteer handouts daily
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:* Maintain a steady stream of available coffee for volunteers
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:* Take on additional daily tasks at Front Desk as necessary
  
 
[[Category: Job Descriptions]]
 
[[Category: Job Descriptions]]
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[[Category: Americorps]]
 

Revision as of 17:50, 17 August 2010

Responsibilities

  • Recruit, train, and coordinate Hardware Grants volunteers and volunteer interns
  • Maintain website documentation related to hardware grants
  • Create and maintain Hardware Grants documentation, including support for grant recipients
  • Maintain feedback loop with grant recipients
  • This may include,but is not limited to, occasionally working with the PR Committee to gather testimonials or other information, creating surveys, following up with grant recipients
  • Research new avenues for hardware grants
  • Be an active member of Production Committee, including attending meetings
  • Keep Hardware Grants integrated to the entire organization, including but not limited to working with other staff members when appropriate
  • Evaluate incoming grants and disperse grants

Specific to Sophia Garcia

In addition to her primary role as Hardware Grants Coordinator, Sophia will also have the following responsibilities:

  • Work floor shifts in Prebuild
  • Teach basic hardware vocabulary and Free Geek's system evaluation process to Build volunteers as needed
  • Work floor shifts in Tech Support
  • Answer questions customer regarding computers over the phone, by email, and in person
  • Follow technical support "walk through" procedure to find the problem
  • Determine whether customers' technical issues may be solved by phone/email or must be solved in person
  • Work with Build Program volunteers and instructors to solve tech support issues
  • Perform computer swapping procedure when necessary
  • Use the standard Free Geek documentation tools, especially RT, to track progress on specific tech support issues
  • Work floor shifts at the Front Desk
  • Greet visitors
  • Answer a multi-line phone, check & relay messages to appropriate places
  • Accept & process donations
  • Perform data entry
  • Use a cash register
  • Process till at the end of the day
  • Schedule volunteer shifts accurately
  • Make reminder calls to volunteers for upcoming classes
  • Prioritize lobby visitors appropriately
  • Print volunteer handouts daily
  • Maintain a steady stream of available coffee for volunteers
  • Take on additional daily tasks at Front Desk as necessary
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