Difference between revisions of "New Store Hours"
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| Line 10: | Line 10: | ||
We need to communicate this to customers as effectively as possible. | We need to communicate this to customers as effectively as possible. | ||
| − | Places our hours | + | Places where our hours may be mentioned (please move to another category once we've looked): |
| − | |||
*Yelp | *Yelp | ||
*insiderpages | *insiderpages | ||
*Google Maps/hotpot | *Google Maps/hotpot | ||
| + | *All warranties | ||
| + | *store phone message | ||
| + | |||
| + | Places our store hours are listed explicitly: | ||
*Thrift Store web page | *Thrift Store web page | ||
*In our front door | *In our front door | ||
*Digital picture frame | *Digital picture frame | ||
| − | *Chinook Book coupons | + | *Chinook Book coupons |
| − | |||
| − | |||
Places we've looked and seen they're ''not'' listed: | Places we've looked and seen they're ''not'' listed: | ||
| Line 31: | Line 32: | ||
*twitter | *twitter | ||
*news on website (make sure it gets thrift store category) | *news on website (make sure it gets thrift store category) | ||
| + | *1/4 sheet handouts to staple to receipt | ||
| + | *LED reader board, in ALL CAPS and blinking (or not) | ||
==Stakeholders== | ==Stakeholders== | ||
| Line 51: | Line 54: | ||
;Future Interns | ;Future Interns | ||
:they'll know it's coming, so hopefully no real impact | :they'll know it's coming, so hopefully no real impact | ||
| + | :new hours closer to "real-world" so better from a job experience perspective | ||
===Customers=== | ===Customers=== | ||
Latest revision as of 11:20, 16 February 2011
So, Free Geek is looking to change its open hours, organization-wide, to 10 am -- 6 pm, Tuesday through Saturday, essentially moving everything (meetings, tours, etc) up by one hour.
It falls to the sales folks to come up with:
- Logistics of how to do this, such as identifying dependencies and specific tasks that need to happen
- Report on the effect this change will have on stakeholders.
I've set up this page as a place to do this.
Logistics
We need to communicate this to customers as effectively as possible.
Places where our hours may be mentioned (please move to another category once we've looked):
- Yelp
- insiderpages
- Google Maps/hotpot
- All warranties
- store phone message
Places our store hours are listed explicitly:
- Thrift Store web page
- In our front door
- Digital picture frame
- Chinook Book coupons
Places we've looked and seen they're not listed:
- receipts
- business cards
Things we want to do to get the word out:
- Big dry-erase sign in store
- Sign on door
- news on website (make sure it gets thrift store category)
- 1/4 sheet handouts to staple to receipt
- LED reader board, in ALL CAPS and blinking (or not)
Stakeholders
Staff
- Pros
- Get to go home early
- Less insane at opening (?)
- Open during daylight hours
- Cons
- Paco has to drive back to Hillsboro
Volunteers
- Guillermo
- Taylor
- Future Interns
- they'll know it's coming, so hopefully no real impact
- new hours closer to "real-world" so better from a job experience perspective
Customers
Basically, we're slammed in the AM and Cricket-town at night. We anticipate this will increase sales, and hopefully alleviate some of the "crush" we face at opening time.
Anticipate net gain as far as access for customers.
Grant Recipients
They get things through the store, but these new hours line up with rest of the world's business hours, so hopefully this will be an improvement in access.
Tom
Technically production, but closely tied to store. He said this does not affect him in the slightest.