Advanced Testing Goals 2011

The following goals were brainstormed by Advanced Testing staff at a meeting on Tuesday March 15, 2011. AT staff should feel free to add to this list

We need to separate goals into short-term and long-term, and prioritize the goals listed.

Program

• Regular instructor trainings

Volunteer Experience

• "Challenge Box" box of strange gizmos that need to be figured out that volunteers can choose from
• More volunteer rewards
• Opportunity to teach other volunteers

Accessibility

• Finding appropriate tasks for volunteers of varying ability
• Wheelchair accessibility (less deep long bench)
• Expanding Spanish Post-Build (+ other languages)
• Matching up volunteers who teach with those who want to learn

Production

• Testing new gizmos (laptop RAM)
• Process for testing smart phones
• Better system for tracking store returns

Education

• Help volunteers understand "big picture" of how hardware works
• Understanding the wiki (have a class on this?)

Documentation

• Standardize Documentation ( perhaps have an internship for this )
• Different levels of documentation
• Technical Review
• Universal wiki standards for the area

Space/Infrastructure

• Universal/generic testing stations
  • These could be hard to set up and take down, maybe have "semi-generic" testing stations?
• Room for more stations
• More communal space (stuff in the middle)
• Annexing the TARDIS

Volunteer & Other Stakeholder Buy-In

how to include or represent these stakeholders in the goal-setting process. Who do we want buy-in from?

Volunteers

• Monthly AT meetings
• For interns: check-in after 1 month to get & give feedback

Store Staff

• Tracking store returns
• Online whiteboard
• AT presence at Sales meetings

Customers

• store returns

Build/Adoption Programs

• orient System Eval interns

Receiving

• orient new NPAs

Online Sales

• better system to know the amount of stuff that can be sold online and how much should be kept for internal use

Laptops

• circulating hard drives
• assisting with HW demands

Technocrats

• better/more communication
• orienting the technocrats so that they know what goes on in AT/why we do certain things