Difference between revisions of "User:Scott/23"
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| Line 13: | Line 13: | ||
[[#top|top]] | [[#top|top]] | ||
| − | =Recycle Printer= | + | ==Recycle Printer== |
| − | =Identify Symptoms= | + | ==Identify Symptoms== |
| − | ==Isolate the problem== | + | ===Isolate the problem=== |
Software vs. Hardware | Software vs. Hardware | ||
Driver | Driver | ||
Connectivity | Connectivity | ||
Printer | Printer | ||
| − | ==Device Error Codes== | + | |
| + | ===Device Error Codes=== | ||
Out of memory error | Out of memory error | ||
Stack of printouts | Stack of printouts | ||
| − | ==Windows Error Messages== | + | |
| + | ===Windows Error Messages=== | ||
Event log | Event log | ||
| − | =Run Quality Check from Printer= | + | |
| − | ==Test Pattern== | + | ==Run Quality Check from Printer== |
| − | ===Toner & Ink?=== | + | ===Test Pattern=== |
| + | |||
| + | ====Toner & Ink?==== | ||
Clean print heads | Clean print heads | ||
Photo sensitive drum? | Photo sensitive drum? | ||
Fusing process? | Fusing process? | ||
| − | ===Paper?=== | + | |
| + | ====Paper?==== | ||
Selected from correct paper tray? | Selected from correct paper tray? | ||
Right paper weight? | Right paper weight? | ||
| − | =Garbage printout= | + | |
| + | ==Garbage printout== | ||
Wrong printer driver | Wrong printer driver | ||
Physical cable issue | Physical cable issue | ||
| Line 40: | Line 46: | ||
[[#top|top]] | [[#top|top]] | ||
| − | =Driver and Port Settings (print out)= | + | ==Driver and Port Settings (print out)== |
From Printer and Faxes Properties | From Printer and Faxes Properties | ||
Shows driver and port settings | Shows driver and port settings | ||
Go to printer and Faxes | Go to printer and Faxes | ||
Rt clk on properties | Rt clk on properties | ||
| − | =Application Problem= | + | |
| + | ==Application Problem== | ||
Self Test Works | Self Test Works | ||
Application Does Not | Application Does Not | ||
| − | =No Connectivity= | + | |
| + | ==No Connectivity== | ||
Spooling service problem? | Spooling service problem? | ||
Clear queue | Clear queue | ||
Restart Print Spooler | Restart Print Spooler | ||
IP address | IP address | ||
| − | =Service Documentation= | + | |
| + | ==Service Documentation== | ||
Is this a recurring problem | Is this a recurring problem | ||
When last serviced | When last serviced | ||
| − | ==Vendor Forum== | + | |
| + | ===Vendor Forum=== | ||
Do other people experience this problem? | Do other people experience this problem? | ||
| − | =Diagnostic tools= | + | |
| + | ==Diagnostic tools== | ||
Vendor specific | Vendor specific | ||
Download from web site | Download from web site | ||
Revision as of 20:57, 30 October 2011
Printer Page -------------------------------- Home Page user:scott Home02 user:scott/22 Printers user:scott/23 Network user:scott/24 Troubleshoot user:scott/25 Active Dir user:scott/29
Recycle Printer
Identify Symptoms
Isolate the problem
Software vs. Hardware Driver Connectivity Printer
Device Error Codes
Out of memory error Stack of printouts
Windows Error Messages
Event log
Run Quality Check from Printer
Test Pattern
Toner & Ink?
Clean print heads Photo sensitive drum? Fusing process?
Paper?
Selected from correct paper tray? Right paper weight?
Garbage printout
Wrong printer driver Physical cable issue
Driver and Port Settings (print out)
From Printer and Faxes Properties Shows driver and port settings Go to printer and Faxes Rt clk on properties
Application Problem
Self Test Works Application Does Not
No Connectivity
Spooling service problem? Clear queue Restart Print Spooler IP address
Service Documentation
Is this a recurring problem When last serviced
Vendor Forum
Do other people experience this problem?
Diagnostic tools
Vendor specific Download from web site LiveCD Web-based utilities Built into the printer