Difference between revisions of "Tech Support Volunteer Internship"
(original note) |
m (removed general HR category) |
||
| (8 intermediate revisions by 7 users not shown) | |||
| Line 1: | Line 1: | ||
| − | Note: This internship | + | Note: This internship requires the intern to be at Free Geek during at least one of our Technical Support shifts each week. Our shifts are on Tuesdays, Wednesdays, Fridays, and Saturdays from 3 to 5pm. During these times, volunteers who have received computers from Free Geek through our Adoption Program are welcome to call or arrive in person to speak about any technical support issues they may have. |
{{Volunteer_Intern | {{Volunteer_Intern | ||
| title = Tech Support Intern | | title = Tech Support Intern | ||
| Line 6: | Line 6: | ||
| length = Minimum 3 months | | length = Minimum 3 months | ||
| training = Orientation and Training Provided | | training = Orientation and Training Provided | ||
| − | | supervisor = | + | | supervisor = Paul |
| responsibilities = | | responsibilities = | ||
* Learn the operating environment of the FreekBox | * Learn the operating environment of the FreekBox | ||
| Line 26: | Line 26: | ||
* Willingness and ability to maintain issue tracking records | * Willingness and ability to maintain issue tracking records | ||
}} | }} | ||
| + | |||
| + | [[Category:Volunteer Internships]] | ||
Latest revision as of 16:02, 16 July 2011
Note: This internship requires the intern to be at Free Geek during at least one of our Technical Support shifts each week. Our shifts are on Tuesdays, Wednesdays, Fridays, and Saturdays from 3 to 5pm. During these times, volunteers who have received computers from Free Geek through our Adoption Program are welcome to call or arrive in person to speak about any technical support issues they may have.
|
Job Title: Tech Support Intern |
Responsibilities
- Learn the operating environment of the FreekBox
- Answer questions from FreekBox owners regarding their computers over the phone, by email, and in person
- Follow technical support "walk through" procedure to find the problem
- Determine whether FreekBox owners' technical issues may be solved by phone/email or must be solved in person
- Teach computer skills to technical support recipients, allowing for differences in personality and skill level of recipients
- Work with Build Program volunteers and instructors to solve tech support issues
- Perform computer swapping procedure when necessary
- Document what you do
Desired Qualifications
- Knowledge of basic command line for Linux
- Experience with at least one Linux text editor (nano, vi, or vim, but not emacs)
- A high level of patience
- An interest in teaching
- Sense of humor
- An aptitude for learning new computer software
- A desire to work with people
- Willingness and ability to maintain issue tracking records
In addition:
The ideal candidate will be able to work well under stress and maintain a positive attitude in a relatively chaotic setting. The candidate will not be afraid to ask questions, but will be able to work on projects with minimal supervision. The candidate will be able to remain flexible as Free Geek grows and changes.
Benefits:
This position is an excellent opportunity to gain valuable job skills, make a difference for people and the environment, and make connections in the community. Active volunteers are eligible to receive a 20% discount on items in the Free Geek Thrift Store and to become a member of the First Tech Credit Union. Free Geek also offers free computer classes to volunteers. In addition, interns can choose to receive a free computer after volunteering 24 hours in our internship program.
To apply
Please fill out our interest form, and we'll get back to you soon.