Difference between revisions of "Thrift Store/customer service"
Jump to navigation
Jump to search
m |
|||
| (3 intermediate revisions by 2 users not shown) | |||
| Line 4: | Line 4: | ||
*When they come in the door | *When they come in the door | ||
| − | * | + | *When they're looking for stuff |
| − | * | + | *When they come up to buy something |
===Be nice to people=== | ===Be nice to people=== | ||
| + | |||
*Even if it seems like they are asking the same questions over and over | *Even if it seems like they are asking the same questions over and over | ||
*Even if you're feeling grumpy | *Even if you're feeling grumpy | ||
*Even if they're stinky | *Even if they're stinky | ||
*Don't be snarky if it seems like someone doesn't know what they're talking about | *Don't be snarky if it seems like someone doesn't know what they're talking about | ||
| + | *Say thank you! When they give you money and when the transaction is finished | ||
===Be available for the customers=== | ===Be available for the customers=== | ||
| + | |||
*Don't get stuck behind the POS, staring at the computers | *Don't get stuck behind the POS, staring at the computers | ||
*If someone asks you where something is located walk them over to it instead of just pointing in the general direction | *If someone asks you where something is located walk them over to it instead of just pointing in the general direction | ||
*Give them the whole story | *Give them the whole story | ||
**Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not | **Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not | ||
| − | ** | + | **If someone calls on the phone and asks if we have something, make sure they know we don't do holds |
| − | ** | + | **If they're buying a system make sure they are aware of the warranty/tech support policy |
| + | |||
===Phone servicing=== | ===Phone servicing=== | ||
| − | * | + | |
| − | * | + | *Try not to talk over people |
| − | * | + | *Don't assume you know what their question is before they have a chance to ask it |
| − | === | + | *If someone is rambling on and on it's okay to cut them off, but try to do it in a nice way |
| + | |||
| + | ===Atmospheric Prescience=== | ||
| + | |||
*Don't play music so loud that the customers can't hear you | *Don't play music so loud that the customers can't hear you | ||
*Try not to eat giant sammiches out on the floor, little snacks are okay | *Try not to eat giant sammiches out on the floor, little snacks are okay | ||
*Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour | *Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour | ||
| − | *Don't check your personal email while in store, take a break | + | *Don't check your personal email while in store, take a break |
| − | + | ||
| + | [[Category:Thrift Store]] | ||
Latest revision as of 09:42, 23 August 2012
Customer Service a la Free Geek Thrift Store
Acknowledge the customers
- When they come in the door
- When they're looking for stuff
- When they come up to buy something
Be nice to people
- Even if it seems like they are asking the same questions over and over
- Even if you're feeling grumpy
- Even if they're stinky
- Don't be snarky if it seems like someone doesn't know what they're talking about
- Say thank you! When they give you money and when the transaction is finished
Be available for the customers
- Don't get stuck behind the POS, staring at the computers
- If someone asks you where something is located walk them over to it instead of just pointing in the general direction
- Give them the whole story
- Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not
- If someone calls on the phone and asks if we have something, make sure they know we don't do holds
- If they're buying a system make sure they are aware of the warranty/tech support policy
Phone servicing
- Try not to talk over people
- Don't assume you know what their question is before they have a chance to ask it
- If someone is rambling on and on it's okay to cut them off, but try to do it in a nice way
Atmospheric Prescience
- Don't play music so loud that the customers can't hear you
- Try not to eat giant sammiches out on the floor, little snacks are okay
- Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour
- Don't check your personal email while in store, take a break