Difference between revisions of "End of Program Survey"

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::Pacific Islander
 
::Pacific Islander
 
::Other [type in answer]
 
::Other [type in answer]
 +
::No answer
  
 
:Gender '''L - List radio'''
 
:Gender '''L - List radio'''
Line 124: Line 125:
 
::Male
 
::Male
 
::Other [type in answer]
 
::Other [type in answer]
 +
::No answer
  
 
:What year were you born? '''N - Numerical Input'''
 
:What year were you born? '''N - Numerical Input'''
−
::[type in answer]
 
−
 
−
:Disabilities (Leave open for them to describe?) '''S - Short free text'''
 
 
::[type in answer]
 
::[type in answer]
  
Line 136: Line 135:
 
::Out of work and looking for work
 
::Out of work and looking for work
 
::Out of work but not currently looking for work
 
::Out of work but not currently looking for work
−
::A homemaker
+
::A homemaker/stay-at-home parent?
 
::A student
 
::A student
 
::Retired
 
::Retired
 
::Unable to work
 
::Unable to work
 +
::No answer
 +
 +
 +
:Did you require any special accommodations while at Free Geek? - '''Y - Yes/No'''
 +
::Yes
 +
::No
 +
 +
:(If yes) - Please rate how Free Geek responded to your needs: '''Scale of 1 (poorly) to 3 (adequately) to 5 (well)
  
 
:''Other potential questions re: Technology Use''
 
:''Other potential questions re: Technology Use''
Line 147: Line 154:
 
::Not very comfortable
 
::Not very comfortable
 
::Not at all comfortable
 
::Not at all comfortable
 +
::No answer
  
 
:How often do you use the Internet?
 
:How often do you use the Internet?
Line 154: Line 162:
 
::Hardly ever
 
::Hardly ever
 
::Never
 
::Never
 +
::No answer
 +
 +
:''Other potential questions re: Free Geek''
 +
::Tour? Scheduling? How did you hear about us? What could we do to improve?
  
 
=== Welcome page for rest of survey ===
 
=== Welcome page for rest of survey ===
Line 176: Line 188:
  
 
;Hardware Identification Feedback
 
;Hardware Identification Feedback
−
:Did you complete card sorting, or test out?
+
;Hardware Identification is the first "step" in Free Geek's Build Program, where volunteers work their way through a series of lesson boxes.
−
:Did you feel like 2.5 hours was enough time?
+
;Box A = Memory/RAM, Box B = Cards, Box C = Motherboards, Box D = Drives, Box E = Hard Drives, and Box F = Processors.
−
:Please rate the staff/interns on the following qualities: (knowledgeable, accessible, helpful) - Scale from 1 (did not like) to 5 (awesome):
+
:Did you complete Hardware Identification, or did you "test out" (skip the class to go straight to System Evaluation)? - '''L - List radio'''
−
:Please rate the materials on the following qualities: (easy to follow, etc.)
+
::Completed Hardware Identification
 +
::Tested out
 +
 
 +
:(If they completed Hardware ID...)
 +
 
 +
:Did you complete Hardware Identification in one session or multiple sessions? - '''L - List radio'''
 +
::One session
 +
::More than one
 +
::Don't remember
 +
 
 +
:Hardware Identification currently lasts approximately 2.5 hours. Do you think that the time was: - '''L - List radio'''
 +
::Not enough
 +
::About right
 +
::Too long
 +
::Don't remember
 +
 
 +
:Do you have any comments you'd like to share about the structure or scheduling of Hardware Identification?
 +
 
 +
:Please rate the staff/interns on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer'''
 +
::Knowledgeable
 +
::Accessible
 +
::Helpful
 +
::Respectful
 +
 +
:Do you have any other comments you'd like to share about instructors? '''S - Short free text'''
 +
 
 +
:Please rate the teaching materials on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer'''
 +
::Understandable
 +
::Easy to use
 +
::Informative
 +
 
 +
:Do you have any other comments you'd like to share about teaching materials?  '''S - Short free text'''
 +
 
 +
;System Evaluation
 +
:;System Evaluation is the second "step" in Free Geek's Build Program, where volunteers work through a series of flowcharts to determine whether Free Geek wants to reuse or recycle each system.
 +
 
 +
:Please rate the staff/interns on the following qualities - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer'''
 +
::Knowledgeable
 +
::Accessible
 +
::Helpful
 +
::Respectful
 +
 
 +
:Do you have any other comments you'd like to share about instructors? '''S - Short free text'''
  
−
;Eval
+
:Please rate the flow charts in System Evaluation on the following qualities: '''F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer'''
 +
::Understandable
 +
::Easy to read
 +
::Functional
 +
 
 +
:Do you have any other comments you'd like to share about your experience in System Evaluation? '''S - Short free text'''
  
 
;Build
 
;Build
−
:Is this the first time you've built a computer?
+
:Other than your time here at Free Geek, is this the first time you've built a computer?  
 +
::Yes
 +
::No
 +
 
 +
:Please rate the Build Instructors on the following qualities: '''F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very") + No Answer'''
 +
::Knowledgeable
 +
::Accessible
 +
::Helpful
 +
::Respectful
 +
 
 +
:Do you have any other comments you'd like to share about Build Instructors? '''S - Short free text'''
 +
 
 +
:Please rate the Quality Control checklist on the following qualities: '''F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")'''
 +
::Understandable
 +
::Easy to read (appearance, font size, etc.)
 +
::Functional
 +
 
 +
:Do you have any other comments you'd like to share about Quality Control? '''S - Short free text'''
 +
 
 +
:Please rate the Build checklist on the following qualities: '''F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")'''
 +
::Understandable
 +
::Easy to read (appearance, font size, etc.)
 +
::Functional
 +
 
 +
:Do you have any other comments you'd like to share about Build? '''S - Short free text'''
 +
 
 +
:Please rate the Build Room in the following areas: Scale from 1 (did not like at all) to 5 (liked it very much)
 +
::Room layout
 +
::Room organization
 +
::Cleanliness
 +
::Accommodation to special needs
 +
 
 +
;Overall:
 +
:Overall, did the Build Program meet your expectations? '''Y - Yes or No''' / '''S - Short Free text'''
 +
:Do you have any comments you'd like to share about the structure or scheduling of Build? '''S - Short free text'''
 +
:Do you feel like the tour properly prepared you for the Build program? '''Y - Yes or No''' / '''S - Short Free text'''
 +
:Please rate your level of comfort with computer hardware before/after completing the Build Program at Free Geek.
 +
:Please rate your level of comfort with computer software beofre/after completing the Build Program at Free Geek.
 +
:Overall, did the Build Program meet your expectations? Fall short of expectations? '''Y - Yes or No''' / '''S - Short Free Text'''
  
 
;Command Line Class
 
;Command Line Class
 
:Did you take the command line class?
 
:Did you take the command line class?
 +
::Yes
 +
::No
 +
 +
:If yes:
 +
:Was it helpful in Build?
 +
:;Yes
 +
::No
  
 
;Are you interested in Post-Build programs?
 
;Are you interested in Post-Build programs?
Line 193: Line 297:
 
:Laptops
 
:Laptops
 
:Servers
 
:Servers
−
 
+
:Tech Support
−
6. What were your expectations prior to beginning the Build Program?
+
:Advanced Testing
−
7. In which ways did the Build Program meet or exceed your expectations? In which ways did it fall short of your expectations?
 
−
8. What did the Build Instructors and Assistants do that you found particularly helpful? Is there anything they could do better?
 
−
9. Did you find the QC and Build checklists easy to understand and follow? Is there anything you would change about them?
 
−
10. Is there anything you would change about the layout of the build room? For instance, did you feel like you had enough room at your workstation to comfortably work on computers?
 
−
11. Which, if any, new skills did you learn? How do you think you might be able to use these skills in a job or in your day to day life?
 
−
12. Do you have any suggestions on how Free Geek could make the Build Program better? Is there anything you would change about the Build Program?
 
−
13. How did the tour prepare you for Build? Was there any important information lacking?
 
  
 
=== Adoption Overall Impressions ===
 
=== Adoption Overall Impressions ===
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:Basic Testing
 
:Basic Testing
 
:Printers
 
:Printers
−
:Recycling
+
:Recycling Bench
 +
:Recycling Table
 +
:Monitor Testing
 +
:Cleaning
  
 
;Receiving Feedback
 
;Receiving Feedback
−
:Did you feel like you had enough training?
+
;Please rate the staff on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer'''
−
:Were the instructors helpful?
+
:Knowledgeable
−
:What part was your favorite?
+
:Accessible
 +
:Helpful
 +
 
 +
;Do you have any other comments you'd like to share about staff in Receiving? S - Short free text
 +
 
 +
;Please rate Receiving in the following areas: '''F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)'''
 +
:Overall training
 +
:Room organization and signs
 +
:Safety training
 +
 
 +
:Do you have any other comments you'd like to share about Receiving? '''S - Short free text'''
  
 
;Basic Testing Feedback
 
;Basic Testing Feedback
−
:(this is part of receiving; Brittany will fill this in)
+
;What did you test?
 +
:Keyboards
 +
:Mice
 +
:Speakers
 +
 
 +
:Please give suggestions on what could be better.
 +
 
  
 
;Printerland Feedback
 
;Printerland Feedback
 +
;Please rate the Printerland staff on the following qualities: - '''F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer'''
 +
:Knowledgeable
 +
:Accessible
 +
:Helpful
 +
 +
;Do you have any other comments you'd like to share about staff in Printerland? S - Short free text
 +
 +
;Please rate Printers in the following areas: '''F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)'''
 +
:Overall training
 +
:Room organization and signs
 +
:Safety training
 +
 +
;Recycling Bench Feedback
 +
:
 +
 +
;Recycling Table Feedback
 
:
 
:
  
−
;Recycling Feedback
+
;Monitor Testing Feedback
 +
:
 +
 
 +
;Cleaning Feedback
 +
:
 
:
 
:
  

Latest revision as of 15:41, 22 March 2010

Purpose of this survey

  • To gather demographic information for use in outreach and fundraising capacity
  • To solicit feedback on our volunteer programs
  • To help us identify possible program improvements
  • To gather testimonials for outreach and fundraising purposes
  • To identify skills and interests of volunteers for future projects

Who takes the survey

This survey would be taken by volunteers at the time they are completing either the Build or Adoption programs. For Adoption, it could be made a regular part of future Adoption Classes. For Build volunteers, we would need to come up with a system to ensure builders have the option to take it.

How it is taken

We are currently using a web-based program called Lime Survey. Currently Tony and Michael are administrators on this and can add additional users. Luiz, Laurel, Sophia and Tony are trained in building surveys.

The major feature this tool provides is branching surveys, where the responses to certain questions will determine which follow-up questions are asked. Responses are stored in a spreadsheet file, and depending on the survey settings, can be either anonymous or not.

Also, LS allows for many different question formats. It's a good idea to look at the [documentation to familiarize yourself with what's available.

Proposed Survey Logic

Tonyc

This is a graph with borders and nodes. Maybe there is an Imagemap used so the nodes may be linking to some Pages.

Proposed Questions and Text

Here's the place to draft the actual questions.

Welcome Page
Thanks for blah blah. This portion is entirely anonymous. It consists of X questions and should take you X mins to complete.

Demographic Info

What is your zip code? N - Numerical Input
What is your yearly household income, including all earners in your household? - OR - What is your own yearly income? - "!" - List Dropdown Question
Less than $10,000
$10,000 - $19,999
$20,000 - $29,999
$30,000 - $39,999
$40,000 - $49,999
$50,000 - $59,999
$60,000 or above
No answer
What is the highest level of education you have completed? "!" - List Dropdown Question
Less than high school
High school/GED
Some college
2-year college degree (Associates Degree)
4-year college degree (BA, BS)
Master's Degree
Doctoral Degree
Professional Degree (JD, MD)
No answer
Race/Ethnicity M - Multiple Options (check any that apply)
American Indian / Native American
Asian
Black / African American
Hispanic / Latino
White / Caucasian
Pacific Islander
Other [type in answer]
No answer
Gender L - List radio
Female
Male
Other [type in answer]
No answer
What year were you born? N - Numerical Input
[type in answer]
Employment Status - Are you currently...? "!" - List Dropdown Question
Employed for wages
Self-employed
Out of work and looking for work
Out of work but not currently looking for work
A homemaker/stay-at-home parent?
A student
Retired
Unable to work
No answer


Did you require any special accommodations while at Free Geek? - Y - Yes/No
Yes
No
(If yes) - Please rate how Free Geek responded to your needs: Scale of 1 (poorly) to 3 (adequately) to 5 (well)
Other potential questions re: Technology Use
Generally speaking, how comfortable do you feel using a computer?
Very comfortable
Somewhat comfortable
Not very comfortable
Not at all comfortable
No answer
How often do you use the Internet?
Once or more a day
A few times a week
A few times a month
Hardly ever
Never
No answer
Other potential questions re: Free Geek
Tour? Scheduling? How did you hear about us? What could we do to improve?

Welcome page for rest of survey

This part is not anonymous.
You may save this survey at any time and continue it later.
Who are you?
Name
email (We will only contact you with your permission, and will not share this information with anyone).
General Feedback
Do you feel your experience volunteering here met your expectations?
Do you feel the tour accurately represented the program?
Which program are you completing?
Build
Adoption
Both

Build Overall Impressions

Note: see Build Program Exit Survey for questions
Hardware Identification Feedback
Hardware Identification is the first "step" in Free Geek's Build Program, where volunteers work their way through a series of lesson boxes.
Box A = Memory/RAM, Box B = Cards, Box C = Motherboards, Box D = Drives, Box E = Hard Drives, and Box F = Processors.
Did you complete Hardware Identification, or did you "test out" (skip the class to go straight to System Evaluation)? - L - List radio
Completed Hardware Identification
Tested out
(If they completed Hardware ID...)
Did you complete Hardware Identification in one session or multiple sessions? - L - List radio
One session
More than one
Don't remember
Hardware Identification currently lasts approximately 2.5 hours. Do you think that the time was: - L - List radio
Not enough
About right
Too long
Don't remember
Do you have any comments you'd like to share about the structure or scheduling of Hardware Identification?
Please rate the staff/interns on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
Knowledgeable
Accessible
Helpful
Respectful
Do you have any other comments you'd like to share about instructors? S - Short free text
Please rate the teaching materials on the following qualities: - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
Understandable
Easy to use
Informative
Do you have any other comments you'd like to share about teaching materials? S - Short free text
System Evaluation
System Evaluation is the second "step" in Free Geek's Build Program, where volunteers work through a series of flowcharts to determine whether Free Geek wants to reuse or recycle each system.
Please rate the staff/interns on the following qualities - F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
Knowledgeable
Accessible
Helpful
Respectful
Do you have any other comments you'd like to share about instructors? S - Short free text
Please rate the flow charts in System Evaluation on the following qualities: F - Array (Flexible Labels)/Scale from 1 (did not like at all) to 5 (liked it/them very much) + No answer
Understandable
Easy to read
Functional
Do you have any other comments you'd like to share about your experience in System Evaluation? S - Short free text
Build
Other than your time here at Free Geek, is this the first time you've built a computer?
Yes
No
Please rate the Build Instructors on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very") + No Answer
Knowledgeable
Accessible
Helpful
Respectful
Do you have any other comments you'd like to share about Build Instructors? S - Short free text
Please rate the Quality Control checklist on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")
Understandable
Easy to read (appearance, font size, etc.)
Functional
Do you have any other comments you'd like to share about Quality Control? S - Short free text
Please rate the Build checklist on the following qualities: F - Array (Flexible Labels)/(Scale of 1 to 5, with 1 being "Not at All" and 5 being "Very")
Understandable
Easy to read (appearance, font size, etc.)
Functional
Do you have any other comments you'd like to share about Build? S - Short free text
Please rate the Build Room in the following areas: Scale from 1 (did not like at all) to 5 (liked it very much)
Room layout
Room organization
Cleanliness
Accommodation to special needs
Overall
Overall, did the Build Program meet your expectations? Y - Yes or No / S - Short Free text
Do you have any comments you'd like to share about the structure or scheduling of Build? S - Short free text
Do you feel like the tour properly prepared you for the Build program? Y - Yes or No / S - Short Free text
Please rate your level of comfort with computer hardware before/after completing the Build Program at Free Geek.
Please rate your level of comfort with computer software beofre/after completing the Build Program at Free Geek.
Overall, did the Build Program meet your expectations? Fall short of expectations? Y - Yes or No / S - Short Free Text
Command Line Class
Did you take the command line class?
Yes
No
If yes:
Was it helpful in Build?
Yes
No
Are you interested in Post-Build programs?
Macs
Laptops
Servers
Tech Support
Advanced Testing

Adoption Overall Impressions

Also see Adoption Program Survey

Is this the first time you've owned a computer?
In which areas did you volunteer?
Receiving
Basic Testing
Printers
Recycling Bench
Recycling Table
Monitor Testing
Cleaning
Receiving Feedback
Please rate the staff on the following qualities
- F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
Knowledgeable
Accessible
Helpful
Do you have any other comments you'd like to share about staff in Receiving? S - Short free text
Please rate Receiving in the following areas
F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)
Overall training
Room organization and signs
Safety training
Do you have any other comments you'd like to share about Receiving? S - Short free text
Basic Testing Feedback
What did you test?
Keyboards
Mice
Speakers
Please give suggestions on what could be better.


Printerland Feedback
Please rate the Printerland staff on the following qualities
- F - Array (Flexible Labels)/Scale from 1 (not at all) to 5 (very) + No answer
Knowledgeable
Accessible
Helpful
Do you have any other comments you'd like to share about staff in Printerland? S - Short free text
Please rate Printers in the following areas
F - Array (Flexible Labels)/Scale from 1 (poor) to 5 (excellent)
Overall training
Room organization and signs
Safety training
Recycling Bench Feedback
Recycling Table Feedback
Monitor Testing Feedback
Cleaning Feedback

More Volunteering =

Are you interested in volunteering in other areas?
Yes
No
Interests and Skills Questions (Asking them to rate 1-5 both their interest and experience on a list of areas)
Carpentry
Programming
Graphic Design
Organinzing
Events
May we contact you about...?
eNewsletter
Volunteer projects
Upcoming events
Thank You Landing Page
Thanks. Blah blah blah.
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