Difference between revisions of "Troubleshooting in Build: Miscellaneous"

From FreekiWiki
Jump to navigation Jump to search
(New page: ==DESKTOP BUILD: MISCELLANEOUS TROUBLESHOOTING== {|class="wikitable" style="text-align:center" background-color:"#333333" font-size="90%" border=".05" cellpadding=".4" width=100% valign=...)
 
 
(15 intermediate revisions by 6 users not shown)
Line 1: Line 1:
−
==DESKTOP BUILD: MISCELLANEOUS TROUBLESHOOTING==
+
{{migrated}}
  
−
{|class="wikitable" style="text-align:center" background-color:"#333333" font-size="90%" border=".05" cellpadding=".4" width=100%  valign="top"  
+
[https://docs.google.com/a/freegeek.org/document/d/1vlb-39un7JiMUpsAe8nNb7n3G-JW7eI1tdFMrT8GCac/edit?usp=sharing Link]
 +
 
 +
=Miscellaneous Troubleshooting=
 +
 
 +
{| border="1" fontname="Nimbus Sans" fontsize="12" cellpadding="5" cellspacing="1"
 
|-
 
|-
−
|style="text-align:left"|'''[[USB ISSUES:]]:''' Provides the guidelines for evaluators on the minimum hardware specfication and what needs to be removed or included as systems move through Evaluation.
+
|width="15%" align="center"|<h2>Steps</h2>
 +
|align="center"|<h2>Notes and Detailed Instructions</h2>
 
|-
 
|-
−
|style="text-align:left" width=100%| '''[[NO IDE ports on the Motherboard, and no available SATA optical drives in Build]]:''' Determine if the incoming pizza boxes are full of tasty, fresh goodness or dried and rotting crap.
+
!When there is no Internet connection while updating software (i.e. no network connection)
 +
||
 +
First, double check that your ethernet cable is securely plugged into both your system and the wall jack.
 +
 
 +
Next, right-click the ''Network'' icon on the top panel, next to the time and date, and ensure that '''Networking''' is listed as '''Enabled'''.  Then left-click the ''Network'' icon and see if an option appears under '''Wired Connections''' (it should say something like <code>auto eth0</code>).  If nothing shows up, check the BIOS settings to ensure that the on-board networking feature is enabled (there are several types of BIOS environments, so you may have to do some investigating).  If all looks well and you still don't have a connection, try installing a network card. Installing a network card will usually disable the on-board, but reboot and check the BIOS setting to ensure that on-board networking is disabled
 
|-
 
|-
−
|style="text-align:left"|'''Laptop [[As-Is_Checklist]]:''' Laptops that teeter between "too slow to Build" and "too fast to Recycle" are given a last chance to fly away.
+
!"I have optical drive issues"
 +
||
 +
In most cases, if an optical drive isn't being recognized in a system, or isn't being responsive in some way, the most expedient thing to do is shut down the system, yank out the optical drive, and replace it.  If it's a rewritable drive (CD/DVD-RW), mark a small '''X''' in Sharpie on the drive and put it back into its appopriate crate.  If it's just a readable drive (CD/DVD-ROM), go ahead and put it in the recycle bin underneath the workbench.
 +
 
 +
If you are still having issues after having replaced the optical drive, then grab a build instructor to look over your connections and help you further troubleshoot the problem, or look through the [[Troubleshooting_in_Build:_Optical_Drives|Optical Drive troubleshooting]] page on the wiki.
 
|-
 
|-
−
|style="text-align:left"|'''[[Laptop Build Checklist]]:''' Get your hands dirty with questionably functional laptops. Side effects of this step may include frustration, yelling, belief in demonic forces at work within laptops, and learning all sorts of exciting new things.
+
!"The system will not complete a reboot. It just hangs on the Ubuntu screen. Shutdown works fine."
 +
||
 +
GRUB is the boot loader package responsible for starting up and shutting down your computer. Try editing the following GRUB configuration file and see if it makes a difference. HINT: if you hit the Esc key while your computer is booting up or shutting down during the Ubuntu splash screen, you may get more text information about what your computer is doing. If you're not comfortable working in a terminal, grab some help on this one.
 +
 
 +
In a terminal, type:
 +
 
 +
sudo gedit /etc/default/grub
 +
 
 +
Find the line
 +
 
 +
GRUB_CMDLINE_LINUX_DEFAULT="splash quiet"
 +
 
 +
and edit it to read:
 +
 
 +
GRUB_CMDLINE_LINUX_DEFAULT="reboot=bios splash quiet"
 +
 
 +
Save and exit. In a terminal, type:
 +
 +
sudo update-grub
 +
 
 +
Shut down the computer, power on again and try rebooting. Is fixed, no?
 
|-
 
|-
−
|style="text-align:left"|'''[[Laptop QC Checklist]]:''' Double-check the builder's work, keep things clean and standardized, and prepping laptops for their final destination.
+
!"In BasicCheck, I see less RAM reported than I have installed."
 +
||
 +
If you have are working with the Ubuntu OS, 32-bit extension, and your system has more than 4G of RAM installed, the basiccheck script will not recognise the additional RAM beyond 4G. Open a terminal and type the following command: "sudo apt-get install linux-generic-pae linux-headers-generic-pae" and press enter (enter default password to confirm.) Reboot the system, run basiccheck again and the memory check should recognise the full amount of RAM.  
 +
 
 
|-
 
|-
−
|style="text-align:center"|<h2><strong>ADDITIONAL SUPPORT TO THE LAPTOP PROGRAM:</strong></h2>
+
!"The XUbuntu splash screen does not show because of a Nvidia chipset"
−
|-
+
||
−
|style="text-align:left"|'''[[Laptop Recycling]]'''
+
If the computer just displays a blank screen and then the Display manager you can try the following to add a boot progress splash screen.
−
|-
+
 
−
|style="text-align:left"|'''OS installation''' - A workstation dedicated to loading 2.5" hard drives is available in the Laptop Build area. Drives which have been successfully erased are loaded, one at a time, at that station.
+
STEP 1:  
−
|-
+
 
−
|style="text-align:left"|'''Sorting [[Laptop Memory]]'''
+
    apt-get install v86d hwinfo
−
|-
+
    hwinfo --framebuffer
−
|style="text-align:left"|'''Shelf organizing'''
+
 
−
|-
+
STEP 2:  
−
|style="text-align:center"|<h2><strong>WHAT DO I NEED TO BRING?</strong></h2>
+
 
−
|-
+
edit /etc/default/grub and after the GRUB_GFXMODE= line add another
−
|style="text-align:left"|We have hand tools to accomplish the rebuild and recycle tasks, but over time you may find you want to bring and use your own. No problem! Be sure to label them so they don't get lost. Here are some '''[[Tool Sources]]''' around town for those that are interested.
+
line containing:  
−
|-
+
 
−
|}
+
  GRUB_GFXPAYLOAD_LINUX=1280x1024x24
 +
 
 +
or
 +
 
 +
  GRUB_GFXPAYLOAD_LINUX=1024x768
 +
 
 +
or something that matches a mode provided by hwinfo.
 +
 
 +
 
 +
STEP 3:
 +
 
 +
  echo FRAMEBUFFER=y > /etc/initramfs-tools/conf.d/splash
  
−
<h1><strong>Classes</strong></h1>
 
−
'''Class Calendar'''[[http://www.freegeek.org/calendar/ Improve your skills!]]
 
  
−
'''Verify Instructor on [[http://schedule.freegeek.org/ TheSkedjulnator]]'''
+
STEP 4:  
−
{|{|class="wikitable" style="text-align:center" background-color:#efefef font-size="90%" border=".05" cellpadding=".4" width=100% 
 
−
|-
 
  
 +
  update-initramfs -u
 +
  update-grub2
  
  
 +
STEP 5:
  
 +
reboot
  
  
−
{|class="wikitable" style="text-align:left" font-size="90%" border=".05" cellpadding=".4" width=100%  valign="top"
+
Notes:  
  
−
|style="text-align:left" width="20%"|Oftentimes the USB port will not be working properly when tested with a USB mouse.  Should this happen to the back, onboard USB ports, you may want to install a PCI card that offers USB ports.  Otherwise, simply make note of it in the Printme notes and proceed.  If this should be the case in the Front Panel USB ports, look to make certain that the wiring coming from the Front panel for the USB ports (check the plastic tips, they should have writing on it) can be plugged into the pins on the Motherboard.  Look at the [[Front Panel Motherboard Pin-outs]] page for a diagram of how to make these connections.
+
You might also need to put something like the following line:
  
 +
uvesafb mode_option=1280x1024-32@60 mtrr=3 scroll=ywrap
  
 +
into /etc/initramfs-tools/modules and run update-initramfs -u again. 
  
 +
http://techhamlet.com/2012/11/ubuntu-fix-ugly-splash-screen-after-installing-nvidia/
  
−
{|class="wikitable" style="text-align:left" font-size="90%" border=".05" cellpadding=".4" width=100%  valign="top"
+
|}
−
|style="text-align:left" width="20%"|Some motherboards will not have any IDE ports in order to connect hardware, and since we currently have a shortage of SATA optical drives, this can become a problem in build.
 

Latest revision as of 15:52, 18 April 2014

deletion

This page has been migrated to a document on Free Geek's Google Drive.

Information remaining behind may no longer be relevant.

MIGRATOR:

When you have tagged this page as migrated,
please add a link to the new document on Google Drive.

(Link to new page immediately below.)


Link

Miscellaneous Troubleshooting

Steps

Notes and Detailed Instructions

When there is no Internet connection while updating software (i.e. no network connection)

First, double check that your ethernet cable is securely plugged into both your system and the wall jack.

Next, right-click the Network icon on the top panel, next to the time and date, and ensure that Networking is listed as Enabled. Then left-click the Network icon and see if an option appears under Wired Connections (it should say something like auto eth0). If nothing shows up, check the BIOS settings to ensure that the on-board networking feature is enabled (there are several types of BIOS environments, so you may have to do some investigating). If all looks well and you still don't have a connection, try installing a network card. Installing a network card will usually disable the on-board, but reboot and check the BIOS setting to ensure that on-board networking is disabled

"I have optical drive issues"

In most cases, if an optical drive isn't being recognized in a system, or isn't being responsive in some way, the most expedient thing to do is shut down the system, yank out the optical drive, and replace it. If it's a rewritable drive (CD/DVD-RW), mark a small X in Sharpie on the drive and put it back into its appopriate crate. If it's just a readable drive (CD/DVD-ROM), go ahead and put it in the recycle bin underneath the workbench.

If you are still having issues after having replaced the optical drive, then grab a build instructor to look over your connections and help you further troubleshoot the problem, or look through the Optical Drive troubleshooting page on the wiki.

"The system will not complete a reboot. It just hangs on the Ubuntu screen. Shutdown works fine."

GRUB is the boot loader package responsible for starting up and shutting down your computer. Try editing the following GRUB configuration file and see if it makes a difference. HINT: if you hit the Esc key while your computer is booting up or shutting down during the Ubuntu splash screen, you may get more text information about what your computer is doing. If you're not comfortable working in a terminal, grab some help on this one.

In a terminal, type: 

sudo gedit /etc/default/grub

Find the line 

GRUB_CMDLINE_LINUX_DEFAULT="splash quiet"

and edit it to read: 

GRUB_CMDLINE_LINUX_DEFAULT="reboot=bios splash quiet"

Save and exit. In a terminal, type: 

sudo update-grub

Shut down the computer, power on again and try rebooting. Is fixed, no?

"In BasicCheck, I see less RAM reported than I have installed."

If you have are working with the Ubuntu OS, 32-bit extension, and your system has more than 4G of RAM installed, the basiccheck script will not recognise the additional RAM beyond 4G. Open a terminal and type the following command: "sudo apt-get install linux-generic-pae linux-headers-generic-pae" and press enter (enter default password to confirm.) Reboot the system, run basiccheck again and the memory check should recognise the full amount of RAM.

"The XUbuntu splash screen does not show because of a Nvidia chipset"

If the computer just displays a blank screen and then the Display manager you can try the following to add a boot progress splash screen.

STEP 1: 

   apt-get install v86d hwinfo
   hwinfo --framebuffer

STEP 2:

edit /etc/default/grub and after the GRUB_GFXMODE= line add another line containing: 

 GRUB_GFXPAYLOAD_LINUX=1280x1024x24

or 

 GRUB_GFXPAYLOAD_LINUX=1024x768

or something that matches a mode provided by hwinfo.


STEP 3: 

  echo FRAMEBUFFER=y > /etc/initramfs-tools/conf.d/splash


STEP 4: 

  update-initramfs -u
  update-grub2


STEP 5:

reboot


Notes:

You might also need to put something like the following line: 

uvesafb mode_option=1280x1024-32@60 mtrr=3 scroll=ywrap

into /etc/initramfs-tools/modules and run update-initramfs -u again.

http://techhamlet.com/2012/11/ubuntu-fix-ugly-splash-screen-after-installing-nvidia/

Retrieved from "http://wiki.freegeek.org/index.php?title=Troubleshooting_in_Build:_Miscellaneous&oldid=70399"