Processing credit cards

Basic transaction

This is what should normally happen during a normal sale or donation.

1. Display should say "FREE GEEK". If not, hit the CLEAR button
2. Get the credit card from the customer.
3. Slide card with magnetic stripe to the outside (right)
4. Enter amount without decimals and then hit the blue ENTER key
   • For instance enter $15.75 as 1575 ENTER
5. Wait for system to complete receipt. This could take a little time.
   • Use this time to ask if they want an itemized (FGdb) receipt
   • Do not actually complete the sale in the database until the credit card transaction has cleared.
   • Do not return the credit card to the customer yet.
6. The credit card machine will print out a two layer receipt for the customer to sign. (Don't tear it off until you see the signature line.)
7. Finish FGdb transaction (and print itemized receipt if desired).
8. Have the customer sign the receipt.
9. Compare signature to back of credit card.
10. Give customer the credit card and yellow copy of the receipt.
11. Put white copy of receipt with checks in drawer.
12. Press CLEAR button to get back to main screen.

The machines

The credit card swiper

• The CLEAR button is on the top right hand side of the keypad.
• The blue button in the lower right is both the ENTER key and the FUNCTION key.
• Cards are swiped through the slot on the right hand side.
• Cards may be swiped either top to bottom or bottom to top.
• The machine needs to be plugged in to the correct phone line and power for it to work properly.

The receipt printer

• This takes 2 ply paper that will print a white and yellow copy of the credit card slips.
• There is an on/off switch to the left of the paper roll.
• The machine needs to be plugged in to power for it to work properly.
• There is a square FEED button on the right to advance the paper out.
• There are POWER and PAPER LOW indicator lights right above the FEED button.

End of the day procedure

(Untested)

1. Display should say "FREE GEEK". If not, hit the CLEAR button
2. Hit the blue FUNCTION key
3. Hit the 3 (LOCAL REVIEW) and the blue ENTER key
4. Hit the 1 (PRINT) and the blue ENTER key
5. Hit the 1 (DETAIL) and the blue ENTER key
6. Machine will print out a report.
7. Find the NET amount and record it on the end of shift form.

Notes

• We are imposing a $5.00 minimum on all transactions.
• If we the phone line is in use you will have to wait longer. This could happen if:
  • We are sending or receiving a fax
  • The other till is conducting a credit card transaction
  • Tech Support is testing a modem
• Talk to Richard or Michael for questions.

Questions

• What if paper jams? Can we reprint transactions?
• What if we make a mistake?
• What if card is unauthorized?
• What if people want cash back?

See also

• Beancounting