Difference between revisions of "Talk:Merit Badges (Thrift Store)"
| Line 69: | Line 69: | ||
What we call them is irrelevant, really, but for time being I've been thinking of the tiers in terms of inanimate objects, with the actual merit badges (the small steps) being animals/puns/general silliness. | What we call them is irrelevant, really, but for time being I've been thinking of the tiers in terms of inanimate objects, with the actual merit badges (the small steps) being animals/puns/general silliness. | ||
| − | Here's my tier framework: | + | ==Here's my tier framework:== |
| − | + | ===The Mouse Ball=== | |
**basic tasks and general support of store operations | **basic tasks and general support of store operations | ||
***basic stuff (volunteer agreement, get on email list, etc.) | ***basic stuff (volunteer agreement, get on email list, etc.) | ||
| Line 77: | Line 77: | ||
***putting away triaged stuff | ***putting away triaged stuff | ||
***very basic pricing | ***very basic pricing | ||
| − | ***neatening | + | ***neatening (gotta love it!) |
***taking stuff from the store to receiving/AT | ***taking stuff from the store to receiving/AT | ||
***gathering basic items from areas in FG (keyboards, mice, monitors, cards, power supplies) | ***gathering basic items from areas in FG (keyboards, mice, monitors, cards, power supplies) | ||
***stocking materials such as paper, labels, tape, shrink-wrap | ***stocking materials such as paper, labels, tape, shrink-wrap | ||
| − | + | ===The Price Gun=== | |
**intoduction to customer service, till operations | **intoduction to customer service, till operations | ||
***pricing more items | ***pricing more items | ||
| Line 90: | Line 90: | ||
***stocking systems and tardis items | ***stocking systems and tardis items | ||
| − | + | ===The Abacus=== | |
**continuation of training in same areas | **continuation of training in same areas | ||
***pricing systems | ***pricing systems | ||
| Line 97: | Line 97: | ||
***advanced cust. service (selling systems, handling difficult customers, phone) | ***advanced cust. service (selling systems, handling difficult customers, phone) | ||
| − | + | ===The Whistle=== | |
**the equivalent of knighting someone. Someone with a whistle can be scheduled to work a shift, solo. | **the equivalent of knighting someone. Someone with a whistle can be scheduled to work a shift, solo. | ||
***Needs to demonstrate diplomacy, | ***Needs to demonstrate diplomacy, | ||
| Line 118: | Line 118: | ||
| − | == | + | ==Implementation== |
Each trainee would have a sheet posted in a public place to display their progress. | Each trainee would have a sheet posted in a public place to display their progress. | ||
| Line 126: | Line 126: | ||
each merit badge and tier earned would be recorded on the paper sheet, via applying a color sticker, (which involves the cooperation of our fickle mistress, Dazzle). | each merit badge and tier earned would be recorded on the paper sheet, via applying a color sticker, (which involves the cooperation of our fickle mistress, Dazzle). | ||
| − | advancements of tier levels would involve a ceremony and a trinket. Woo-Hoo! | + | advancements of tier levels would involve a ceremony and a trinket. Woo-Hoo! |
| + | |||
| + | The badges would allow for easier and more effective co-cooridination of our volunteers (clearly visible paths to mastery). | ||
Revision as of 22:55, 14 April 2009
I made this Luiz 21:40, 14 April 2009 (UTC)
Pre-pre-beta categories
(This is the ongoing repository for tasks we want the merit badge system to explicitly cover)
- Wrapping (making stuff available for sale)
- Outbox (taking stuff out of the store; trash, recycling, adv testing, receiving, extra boxes, free table)
- Presort (simple sort)
- Sort (more advanced)
- Putting stuff away
- Pricing
- Cash Handling and Till
- Sales
- Dealing with crappy situations
- Answering the phone (?)
- Restocking
- Cleaning, tidying, and makin' pretty
we shouldn't forget to rewrite "running the store" if this gets anywhere
Task Dump
(Sorting above tasks into bins representing the level of difficultly)
Easy Tasks
- Wrapping
- Greeting
- I really like this inclusion--allows for interaction without cust.serv. training. Tonyc 06:50, 15 April 2009 (UTC)
- Sweeping
- Neatening
Medium Tasks
- Sorting
- Stocking
- Selling Gizmos (not computers
- Customer service
Hard Tasks
- Pricing
- Answering the phone
- Cashiering
- Selling Computers
Putting out brush fires
(its own task, category, and merit badge w/ yoda)
Animals for Merit Badges
- Tobacco Hornworm Pupate
- Brine shrimp
- Banana Slug
- Gopher
- Armadillo
- Bobcat
- Lemur
- Wolverine
- Bonobo
- Yoda
I made this:Tonyc 06:48, 15 April 2009 (UTC)
Tony's Thoughts
I envision a similar system to this, but I've been thinking about it a bit differently.
I see this as a four-tiered path, based on the cub scouts' tiers of
- cub
- wolf
- bear
- weeblo
What we call them is irrelevant, really, but for time being I've been thinking of the tiers in terms of inanimate objects, with the actual merit badges (the small steps) being animals/puns/general silliness.
Here's my tier framework:
The Mouse Ball
- basic tasks and general support of store operations
- basic stuff (volunteer agreement, get on email list, etc.)
- triage of incoming stuff
- putting away triaged stuff
- very basic pricing
- neatening (gotta love it!)
- taking stuff from the store to receiving/AT
- gathering basic items from areas in FG (keyboards, mice, monitors, cards, power supplies)
- stocking materials such as paper, labels, tape, shrink-wrap
- basic tasks and general support of store operations
The Price Gun
- intoduction to customer service, till operations
- pricing more items
- printing from dead trees
- basic till/cc operations
- basic customer service training
- stocking systems and tardis items
- intoduction to customer service, till operations
The Abacus
- continuation of training in same areas
- pricing systems
- researching oddballs
- advanced till operations and closing procedures
- advanced cust. service (selling systems, handling difficult customers, phone)
- continuation of training in same areas
The Whistle
- the equivalent of knighting someone. Someone with a whistle can be scheduled to work a shift, solo.
- Needs to demonstrate diplomacy,
- project management
- system-level improvements
- effective and appropriate mom-jokes
- brush-fire extinguishing (making an angry customer leave happy, without capitulating)
- creating effective signs
- suggesting and implementing procedural/structural changes (this may be asking too much)
- documentation, etc.
- the equivalent of knighting someone. Someone with a whistle can be scheduled to work a shift, solo.
Each tier would involve earning a set of merit badges, each representative of an area of training.
There would be required badges, and a set of elective badges at each tier. To advance to the next tier, the volunteer would need to receive all of the required (duh) and a set number of electives.
Electives could include things such helpful, but non-critical tasks as:
- making ethernet cables
- burning distro cds
- pckging mouse balls, etc.
Implementation
Each trainee would have a sheet posted in a public place to display their progress.
The details of specific badges/requirments would live on the wiki.
each merit badge and tier earned would be recorded on the paper sheet, via applying a color sticker, (which involves the cooperation of our fickle mistress, Dazzle).
advancements of tier levels would involve a ceremony and a trinket. Woo-Hoo!
The badges would allow for easier and more effective co-cooridination of our volunteers (clearly visible paths to mastery).