Difference between revisions of "Tech Support (Store Handout)"
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==Tech Support== | ==Tech Support== | ||
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Support for computers sold in the store costs $10 plus parts per issue. This charge may be waived by Free Geek staff for the following reasons: | Support for computers sold in the store costs $10 plus parts per issue. This charge may be waived by Free Geek staff for the following reasons: | ||
| − | + | *This is the first call. | |
| − | + | *The solution to the problem is trivial. | |
| − | + | *The problem is determined to be something we feel should have been dealt with before the box was sold. | |
The Thrift Store general policy is to exchange (or give store credit for) systems within the first 30 days if there is determined to be a pre-existing fault with the box. | The Thrift Store general policy is to exchange (or give store credit for) systems within the first 30 days if there is determined to be a pre-existing fault with the box. | ||
| − | We do not offer tech support on boxes which have been changed to a different OS or distribution than we installed, or for which the hardware has been substantially altered after sale. We also cannot and do not guarantee that the boxes are going to work for your particular needs. | + | We do not offer tech support on boxes which have been changed to a different OS or distribution than we installed, or for which the hardware has been substantially altered after sale. We also cannot and do not guarantee that the boxes are going to work for your particular needs. |
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| + | ===Older than one year=== | ||
We do not support boxes sold over 1 year ago. | We do not support boxes sold over 1 year ago. | ||
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| − | We do not support MS Windows or the Apple Mac OS. We have the knowledge and time to support Linux. You are free to install any OS you wish on a box obtained from Free Geek, but we do not have the resources to help you with it. | + | ===What about Windows?=== |
| + | We do not support MS Windows or the Apple Mac OS. We have the knowledge and time to support Linux. You are free to install any OS you wish on a box obtained from Free Geek, but we do not have the resources to help you with it. | ||
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| + | [[Category: Thrift Store]] | ||
Latest revision as of 10:59, 17 April 2009
Tech Support
Support for computers sold in the store costs $10 plus parts per issue. This charge may be waived by Free Geek staff for the following reasons:
- This is the first call.
- The solution to the problem is trivial.
- The problem is determined to be something we feel should have been dealt with before the box was sold.
The Thrift Store general policy is to exchange (or give store credit for) systems within the first 30 days if there is determined to be a pre-existing fault with the box.
We do not offer tech support on boxes which have been changed to a different OS or distribution than we installed, or for which the hardware has been substantially altered after sale. We also cannot and do not guarantee that the boxes are going to work for your particular needs.
Older than one year
We do not support boxes sold over 1 year ago.
What about Windows?
We do not support MS Windows or the Apple Mac OS. We have the knowledge and time to support Linux. You are free to install any OS you wish on a box obtained from Free Geek, but we do not have the resources to help you with it.