Thrift Store/customer service

Customer Service a la Free Geek Thrift Store

Acknowledge the customers

• When they come in the door
• when they're looking for stuff
• when they come up to buy something

Be nice to people

• Even if it seems like they are asking the same questions over and over
• Even if you're feeling grumpy
• Even if they're stinky
• Don't be snarky if it seems like someone doesn't know what they're talking about

Be available for the customers

• Don't get stuck behind the POS, staring at the computers
• If someone asks you where something is located walk them over to it instead of just pointing in the general direction

Give them the whole story Is someone buying an as-is item? Make sure they know it's not exchangeable and that we can't guarantee whether it works or not if someone calls on the phone and asks if we have something, make sure they know we don't do holds if they're buying a system make sure they are aware of the warranty/tech support policy Phone servicing try not to talk over people don't assume you know what their question is before they have a chance to ask it if someone is rambling on and on it's okay to cut them off, but try to do it in a nice way Don't play music so loud that the customers can't hear you Try not to eat giant sammiches out on the floor, little snacks are okay Don't get too technical; with people who don't know what you're talking about eyes will gloss over, with people who do you'll get monopolized and be stuck talking to them for the next hour Don't check your personal email while in store, take a break Say thank you! When they give you money and when the transaction is finished